Dr. Patel and staff was wonderful!!! Have had problems with the clarity and sharpness of my…read morecontact lenses and Dr. Patel worked her magic and I have not seen this well in years...Very good experience!!!!

Many thoughts so I will summarize:…read more PRIMARILY: DO NOT USE THIS PRACTICE!!! The doctors may be good but everything else is a train wreck. At the suggestion of the doctor's surgical coordinator I changed my health insurance, not an easy process, to allow "In Network" care. After a few visits preparing for Cataract surgery I was told I needed a referral from a PCP. Yes, that is common but I discussed with the same surgical coordinator and then it became an issue. More exams...eye measurements, pre op, paperwork, upgraded laser payment, etc...and I had a PCP provide a referral. The original surgery date had been rescheduled due to the insurance issue partly to blame on the surgical coordinator. After confirming a final appointment with the practice prior to surgery the surgical coordinator informed me by phone, the day before, that all that was necessary was to resign the paperwork. On the day of the appointment I arrived at the designated appointment time, checked in, and waited to be called. Thirty five minutes later I asked the front desk the status. At that point they physically took my chart to "the back" to see what was happening. Another ten minutes passed and I asked again as to the status of my appointment to sign papers. A tech arrived and the first words were "Can we reschedule for four days in the future". The surgery was scheduled for nine days from the that day. I informed her that I would be out of town until the day before surgery. I asked to speak to the Practice Manager. I was summoned to her office and asked her what was happening with my appointment. She stated she did not know. I asked how she could not know after four staff members had been involved. She had no explanation. I CANNOT trust my vision to a doctor's practice that does "NOT KNOW WHAT IS HAPPENING". Concerned, I immediately asked to cancel the procedure after five visits requiring approximately four hours of my in office time not to mention commute time, insurance time, and waiting time. When I requested a refund of the $2100.00 that I prepaid for the upgraded laser for the procedure. The Practice Manager stated it was not available. I left the office. When I reached my vehicle the surgical coordinator called and asked for me to return. The surgical coordinator claimed the issue that day was due to insurance. Everything was in order per the phone call surgical coordinator the prior day explicitly confirming all insurance was filed, confirming coverage, and stated that signing updated information was all that was needed. I informed the surgical coordinator that I cannot trust the doctor's practice given the MANY issues. Procedure cancelled. DO NOT USE THIS PRACTICE!!!

I had PRK lasik done with Diamond Vision in July 20'. Best decision I've ever made in my entire…read morelife. Found this place on Groupon and was skeptical at first since it was on Groupon. They are more than likely only on Groupon for exposure because this place is top notch. Every staff member I encountered here was great. To be honest if it wasn't for Michelle I probably would've never been brave enough to do it. She is beyond thorough at explaining what to expect the day of surgery. On the day of my surgery Dr Stetson walked in to introduce hisself. He spoke with me and my mom. I was very surprised they allowed my mom to come back for this part since I did have my surgery during "Covid times." So glad they did tho. I was so nervous I thought I was gonna walk out of there. Michelle walked in the room and told me everything was gonna be fine. Dr Stetson did a good job at telling me step by step exactly what he was doing every step of the way. He has a calm and reassuring voice. I would choose Diamond all over again if I had to. I followed my aftercare instructions to a t and had no problems. Hope this review helps give someone that push they need to have lasik. Best decision of my life!

I had PRK performed on both eyes, one week ago and feel like this was the best place to get it…read moredone. I have entertained the idea of getting LASIK years ago, but after finding out that I was not a candidate for LASIK and had to get PRK instead, I was turned off. The recovery period was quite frightening. But one morning while listening to the Bert Show, he mentioned that he was going to Diamond to get his eyes redone. I researched the company and was impressed by the reviews. I scheduled a consult and things just took off from there. I had a consult on a Tuesday, and was getting surgery on that following Thursday. I will admit that Chris is a little overzealous and pushy with his selling technique, but everyone in the office is very pleasant and knowledgeable. To add to my sense of security, my eye doctor, Dr. Warstadt was able to vouch for one of the doctors at Diamond (Dr. M. McKibbon), stating that he is aware of her skills, so much so, that he tried to hire her. The office itself is clean, they use state of the art technology, and they welcome you with snacks and drinks. I was so nervous about the procedure, but it was not painful and they did everything they could to keep me relaxed, During the procedure they offered me stress balls or a Falcons teddy bear. I opted for the bear. After the surgery, I was still feeling overwhelmed so they let me rest feet up as long as I needed and brought me an ice pack, water and offered me a blanket. I felt cared for and not rushed. I really appreciate that. Before, during and after, I have been able to ask any and all questions that come to mind, and they make it a point to answer each question thoroughly and clearly as possible. Also, the post-op schedule they give you is awesome, It works well for my type-A personality, with check boxes to notate when you take your medications. I would definitely recommend Diamond and Dr. Stetson to anyone who is interested in eye surgery. P.S. Chris knew that I am a fan of the Bert Show and purposely scheduled my surgery for around the same time as Bert's so I could meet him! I met Bert,and he is a sweetheart. I was hesitant about typing this because I don't want to seem like a crazed stalker fan, but I decided to post anyway to show the extent of service that Diamond is committed to. So think of me as you may, but know that Diamond is top-notch!

So, I finally got rid of, as my fiance' described, my "goggles," and got the LASIK. I decided to…read morego with Emory becasue that's where I go to grad school, and their reputation is fantastic. The place itself is really nice; and they have free drinks, coffee and snacks in the waiting room. They do a very thorough job mapping your eyes before they even tell you if you're a good candidate or not. All the equipment is really fancy and high-tech, and the nurses and doctors are very nice and knowledgable. The actual surgery takes about 5-10 minutes, and isn't painful. It's a little weird having you eyes propped open like on Clockwork Orange, but what ya gonna do... My initial surgery was 8 months ago, and they totally give you a parting gift when you leave. Mine was a folding chair with a beer holder. Sweet. I just had an enhancement. Many people have to get this. Basically I went in and had my right eye done again. This is all included in the price. Each time they also give you a package with some eye drops (Rx and regular), sexy goggles to protect your eyes and sunglasses. With a student discount, it was $1500 an eye. I'm kinda frugal, but they are my eyeballs, you know? They do have payment plans where you can pay it off in one year with no interest. Oh, I used Dr. Randelman, but I'm sure they're all good.

I had to change insurance providers a couple of years ago and lost access to a great network of…read moredoctors, so since then, I've been looking for a eye practice that I trust. I saw Dr. Rabitsch this week and was very impressed by her and by the practice as a whole. I think I will be staying here for a good long time. I have an old eye injury that means I have to exercise extra care and also have severe dry eye. In searching for a new eye doctor home, I created one-pager for new doctors just so I don't need to explain timeline of the injury, followup treatment and key diagnoses. For the first time in visiting new eye doctors, it was 100% clear to me that yes, Dr. Rabitsch had looked at the medical paperwork I'd filled out ahead of time. Not only that, but the nurse/assistant who saw me prior to seeing Dr. R also had reviewed the paperwork. Wow. That seems so simple, but having been to other eye doctors in the past couple years, it's not the norm. Both the assistant and doctor also repeatedly checked into to make sure they knew my goals in coming and were great about explaining what they were doing and why. I ended up getting an eye exam (which I needed, but hadn't planned on) and while the Dr. invited me to use their optical department, there wasn't any hard sell. Due to my injury, I tend to need a new, expensive prescription about every year, so I mentioned a place I get my glasses. She shared that they have a budget frame line and gave me a rough estimate of what my prescription would likely cost there. That is just the info I need without feeling guilty b/c I'm not immediately planning to get glasses there, and as I look at getting my glasses made, I may very well end up back at the practice to purchase them. Yes, as one review noted, there may be a little extra wait time, but for a doctor one doesn't generally see that often, I can live with wait time if I know and trust that the medical team is going to be thorough in the exam and be clear about their explanations to me.

Totally pathetic experience. I have left two messages with…read moreEve, their so called Optemetrist for making an appointment to spend probably $3,000 on prescription glasses. No response in over a week. PLEASE do not spend one penny with this facility.

My family and I have been going to Ross Eyecare for decades. The staff is always friendly and…read moreresponsive. Dr Butterwick is fabulous and because of his thoroughness, he diagnosed me with a degenerative disease years ago, before it got worse; and we've been treating it since then with success. Can't say enough positive things about this team.

very expensive they take your deposit and take them weeks to return the completed job…read moreoptical department, customer service, rude, and accommodating! Very Disappointed!

I accompanied my Mom to an appointment and to select eyewear. I was impressed by the selection and…read morethe prices. Surprisingly, it is inside of an office building, yet it is very inviting. Too bad I do not change glasses like I change purses or shoes. I am not in the market for new glasses,but I will keep this place in mind when I am ready. I saw several options that were appealing. The styles made weak vision a perk. They accept most insurance.

I can't say enough wonderful things about Dr Gayle Goldstein. She is a god send to me and all my…read moreeye issues. I was lucky enough to be referred to her by another local eye surgeon. I was out of options and this even included the Mayo Clinic and Dr Goldstein took my case with step by step care. She spends quality time with EVERY single patient. I will never complain about my visits taking too long due to the exceptional care I have received from her and her team. She is worth every single minute in the waiting room. If you are looking for an eye doctor or surgeon, Dr Goldstein is your person! Her compassion and care is superior to ANY doctor I've ever seen!

Dr. Michael Serrano has been my optometrist for more than a decade. My correction is challenging…read morebecause I have had multiple surgeries. My pupil is significantly misshapen. I wear a combination of contact lenses, glasses, and bioptic glasses. Dr. Serrano has applied his superior professional knowledge and tenacious persistence to optimize my multiple prescriptions. Thanks to Dr Serrano I now have the best corrected vision I have ever had since my latest surgery. Many of Dr Serrano's patients are children. I have seen how joyfully he interacts with them and how warmly they respond. The entire staff is very child friendly, including the canine goodwill ambassador. I am in my seventies, have moved often, and have received optometric care from many excellent optometrists. Dr. Serrano is by far the best - period.

I had a great experience at Dr. Serrano's office. When I called to make an appointment for a…read morecheckup, Sharon was able to help set a date right away for that same week. When I had asked about a few concerns over the phone, Sharon checked for me by asking Dr. Serrano right away while I was still on the line. The office easy to find, close to I-85, with easy free parking. The waiting room and treatment room was clean and up to date. They brought me back right on time for my appointment. Dr. Serrano was friendly and listened carefully to everything I said. I felt that he was very thorough in his exam. He explained what he was doing as he went along so there were no surprises. I recommend Dr. Serrano and his team. I will be bringing my wife for her checkup as well.

***Pre-COVID-19*** I…read morereceived cataract surgery at the beginning of December of 2019. Compared to other ophthalmology clinics, I chose Emory Eye Center over others due to several reasons. They... - focus on research rather than profit, which mean they generally carry the latest technology - better scores for patient happiness since EEC hypothetically would value people over profits - offer top tier graduate and professional programs (like their medical programs) My entire experience, from pre-ops to my actual eye surgery to my post-op appointment, was for the most part seamless thanks to Dr. Praneetha Thulasi. I asked her so many questions, and she never once answered without ever rolling her eyes or exemplifying any impatience. She explained as much as she could in layman's terms to me, too. She also executed my surgery flawlessly. Before, "white clouds" in my eye would obstruct my few making it even difficult for me to read. I had trouble driving at night. I couldn't enjoy life at times, honestly. But after my surgery, life never looked so clear. Thank you so much, Dr. Thulasi. I appreciate your masterfulness implanting that multifocal lens into my right eye. My only feedback? The clinic that performed my operation could have done a better job communicating my appointment time... I received three calls from three different people, and a few opportunities to improve reside there. The pharmacy that also provided the pre and post-op drops gave me the wrong prescription (but that's on them, really). Aside from these minor things, though, I LOVED the sweet nurses who took care of me. (I found out I can't stand watching a needle being inserted into my hand.) If you need a cataract surgery, I highly recommend Dr. Thulasi. Not only one of the best opthamologists, but doctors ever, too.

I had an appointment this morning. I took off of work to make this appointment. When I went to the…read moredesk to check in the person told me my appointment was canceled. They don't know who canceled the appointment but it was canceled without my knowledge. This trip cost me a day's pay, gas and a parking fee, all of which Emory will never give back. This is the second screw up. Two years ago, when I was at a family dinner, they kept texting me instructions of what to do after having eye surgery. WHAT??? Clearly wrong person. I guess they're getting me mixed up with someone else. I don't believe I'm going to give them a chance to get me mixed up with someone else. It's time for me to move on and find another doctor and office.

I had injured my eye, and I was able to get in the day I called- even as a new patient! Not only…read moreis everyone very friendly & helpful, but the Doctor gave me a discount since I am unemployed & uninsured. Great place, I will return.

Dr. Knight is as good as it gets. Very Professional, patient, explains his findings in plain…read moreEnglish. State of the art equipment with results manually verified and interpreted by his years of experience.

I went to DHEC to purchase my first pair of progressive glasses. The staff that helped were…read morewonderful and helped me to pick out frames. However, the 7 day return policy is not flexible enough. When it comes to progressives, you need a few days to adjust to them. If there's a problem, one needs time to return to the store, find out that the prescription might be wrong, reschedule another ophthalmologist appt, and then return again with a new prescription. For people who work, it is not possible to miss so much work--or get another doctor's appointment so quickly--and return to fix the glasses. I spent a few hundred dollars for unwearable glasses because I work full-time and could not get back into the store with a new prescription within 7 days. I had to wait another year before I could address this due to insurance coverage. I recommend DHEC for standard glasses and the outstanding staff, but if you need progressives that might need some adjustments over time, you might want to consider a place with a more lenient policy.

Still as excellent as ever! So happy we were recommended to them years ago. They are friendly and…read morethorough and I recommend them highly.