Paul and his staff went into immediate action to write us a California fair plan policy when our insurance company dropped us. There was much confusion because they reinstated us. So we canceled the California fair plan. Then, for no reason they canceled us again and we had to go back to getting the California fair plan. in one day, his assistant, Lisa Avila had a new CFP. They went above and beyond to make sure that we were not without insurance. We completely trust them to handle our situation. We give them an A+++ Jim and Rosemary Frey read more

Hello; First let me say Paul and staff are great as people. I was insured with State Farm for over 18 years, however over the last five I had some issues with accidents, a few I was responsible for. Three! This led to two points on my record, which in these days is rough! No effort was made by the office to try and get me a better rate monthly at 72 years old even with my years of loyal payments of premiums so I had to cancel before the premium which doubled went into effect. The claims were processed in order, the only thing I wish is that some effort would have been put in to help me! read more

Excellent customer service and strong commitment to customers. I have been with this agency since 1983.

Paul Middleton has been our insurance agency of record for years, and we've enjoyed the assurance of their professionalism and expertise. But with the recent dramatic changes in fire insurance for our home in California, we were in a very tight spot. We were well cared-for by the team, especially Ms. Avila. Her persistence and follow-through made all the difference here. She was very determined to get everything worked out for us, which is quite assuring, indeed. Thank you! read more

Steller customer service on all accounts. We have been with SF for 18years. They are quick quick to respond, knowledgeable and friendly. We have always had positive experiences with Paul Middleton's team, especial Pam, she goes above and beyond. read more

I have been with SF for over 30 years. My husband used to take care of our insurance, but I quickly had to figure things out on my own after he passed away. Lucy is amazing at reaching out to me and keeping me informed regarding my policies, and she is quick to respond with any questions that I have. I've missed some deadlines (yikes!), but she always looks out for my best interest. She is straightforward in her communication and makes things easy for me to understand. She has helped me save money on my policies, and I am so appreciative of that. read more

We have been with State Farm for over 45 years. Mike Baxter, Paul Middleton, Pamela Ziemek and the whole staff are extremely professional, knowledgeable, and very helpful. If you need to get something done call Pamela. She will get back to you quickly and solve your problem immediately, she is great. I highly recommend this office for all your insurance needs. read more

My former Statefarm agent retired a few years ago and I was transferred to Paul Middleton's Statefarm office. I could not have asked for more and have been extremely pleased with the level of support and professionalism from Paul and his staff. The staff is extremely helpful and always responsive on all aspects of insurance - home, rental, business, auto, life, ... They give you all the facts about the insurance, policy, and coverage you need, and are never pushing you to buy more insurance if you really don't need it, or it does not make sense for you and your family. In Paul's Statefarm office I have mainly interacted with Pamela - and she is absolutely a gem. She goes above and beyond what is required to help the client. She is extremely knowledgeable and experienced in all aspects of insurance with many years of experience. You can always go to her knowing that she will spend as much time as needed answering your questions and helping you making the right insurance decisions. In instances when Pamela is on another call or away from the office, the rest of the staff is also extremely responsive and helpful. With what is happening in California, I certainly hope Statefarm, and especially this office and its staff, continue to stay in business and provide the great level of support and service they have been providing to their clients and California residents and home owners. read more

This StateFarm office should be the model for all others. Everyone with whom I have interacted over the years has been courteous, incredibly attentive, and equally importantly honest. Pamela, in particular, makes things happen at lightning speed, making even the most onerous requests appear simple and trouble-free. Paul Middleton has built an excellent team in an industry that is full of complexities. Highly recommended! read more

Pamela Ziemek who is an employee at this agency, provided excellent assistance to me (a long time customer) in the handling of a claim that was being processed by another insurance company. She helped me understand my rights and how to better deal with USAA as they ineptly handled my claim. Because of her help, I was able to squeeze an additional $400 that I was entitled to from that company, that I wouldn't have known about on my own. She was wonderful to work with and am grateful to have her support now and in the future. read more

Fortunately we haven't needed to fall back on insurance. That said a more immediate and often coverage is from the office team. We have several policies with Mike Baxter/Paul Middleton -- with Mike for nearly 20 years. Any question is readily answered, any curiosity readily sorted thru, any way to make managing the multitude -- not a problem. Like a good neighbor...or say a car -- I don't want to know how it works, just that it will and does. The team is there. read more

Peter Farrow from Paul's office did an outstanding job on my recent windshield replacement and calibration. Coordinating with the auto dealership and window installer required lots of calls and saved me a significant amount of out of pocket expense that is now covered by State Farm. Thanks Peter read more

Peter Farrow from Mike Baxter's office is an awesome guy - handling my auto insurance and the whole package. I have been dealing with him since he started day one- very responsive and always getting back to you on a timely manner, always answering all the questions etc. Though not every claim is a happy answer but remember it is not his fault - it is the insurance company that is State Farm. I have been wtih State Farm (previous owner Ken Sping +associate) in Saratoga since 1983 till now. Am happy to deal with Peter - always polite and supportive. Good job Peter! Love to have you around. read more

They lack in all forms of communication. They will get rid of your discounts and not even have the decency to tell you beforehand. They will also charge you extra annual distance driven without even knowing the mileage you drive. There's no legitimate reason for them to not communicate when your bill jumps over $130 in a month. Best to avoid places like this. We will no longer be using them for any type of insurance and neither should you. read more

I want to take a moment to mention Peter Farrow from Mike Baxter's office. He is a professional and courteous member of the State Farm team! His work ethic is solid and is responsive to the needs of his clients. State Farm is fortunate to have him as part of the team. read more

I have worked with them for over a dozen years and I couldn't be happier with them. They are always easy to get ahold, knowledgeable, and I have never once had any issue with them. I couldn't recommend them more, they are fantastic! read more

Paul Middleton's office has been our Insurance Agency for 20+ years and they are absolutely the best! They are extremely prompt, amazing customer service, especially Pamela, and always looking out for what's best for their clients. No need to look any further if you are deciding on a local agent. Keep up the fabulous job Paul and Pamela! read more

Thank you to the staff of Mike Baxter/Paul Middleton office. We have had excellent service from this office. They go the extra mile to make sure that we have exactly the coverage we need without overselling their products. We can always count on a quick and accurate response. I just can't say enough to express my gratitude to them. read more

Peter, Mike and Paul offer great service and that extra personal touch to their customers. I've been with State Farm for 40 + years! Thank you all. read more

Peter Farrow assisted me with my home owner's insurance. This is very important to me since I've gone through evacuation (fires last year) and concerned about my coverage. He walked me through all, very patient/supportive and just a good guy! Gave me answers to any questions I had on all accounts (e.g. 2 auto, home owners and an umbrella). Thank you Peter and I believe you deserve a HUGE raise! read more

Paul contacted me to personally apologize for the snafu.

I've been a customer of State Farm for over 10 years and in that time I've needed to call on their services for a hit and run and two broken windows (smash n grabs). The service has always been fast and courteous. Brent Scopinich is who I ask for when I call and has never failed to resolve my issues. I would recommend the State Farm office to anyone. read more

I've been a StateFarm customer for several years, and I have Brent Scopinich to thank for that! Brent has been there to help me through my college days and during my recent transition to starting a family. He's extremely professional, knowledgeable, and genuinely cares about my family's needs. He's also approachable and responsive, which makes it easy to trust him as a go-to resource in any situation. I can't say I've heard the same feedback from family and friends about other major insurance providers. That being said, I'm a long-term customer of StateFarm and always will be! Thank you, Brent! read more

I wish I could give Paul a 5-star rating, but due to the policies and behavior of State Farm Insurance Company during the last almost 2 years now in trying to resolve my claim, I have been horrified that they would treat not only a claim against their client but a claim against my own policy so badly. They have lost me as a client permanently. I'm going to AAA. read more