Took my car in for a 90,000 mile check up. I really appreciate it how this business gave me a…read morebreakdown of costs of parts and labor. They sent me an email with a list of all of the things they found that needed to be addressed. And rated those green, yellow and red, depending on how important the issue needed to be taken care of. It also gave me the option through the email of choosing which item I wanted to have fixed or not. There were a lot of things that needed to be addressed and they did have my car for 2 1/2 days which I was not expecting. But everything seems to be in great working order and my gas mileage has already improved from the spark plugs replacements that were done. I would definitely recommend getting your car serviced here.

DO NOT USE THEM!!!!!!! I would give them zero stars if I could…read more TLDR: Lied to us about a diagnosis and tried scamming us out of $1700 to replace a radiator cap My wifes jeep has been leaking coolant from the radiator, and scheduled with them to get it diagnosed and repaired First thing, is they accepted the jeep and didn't inform my wife that they don't offer radiator repairs, Which is literally what my wife brought the vehicle in for. luckily My wife gave them my number to discuss pickup and costs. Called them later on that day to figure out what was going on. The confirmed there was a leak in the radiator, and it needed to be replaced, and once they were doing that they would check the Waterpump and see if there is an issue there. Cost to replace the radiator is $1700 dollars. I asked them in multiple ways if they can just repair the leak, or weld it - they said they cant weld it because most radiators are made of plastic ( should raised alarm bells here as they said this because mine is aluminum, not an ounce of plastic on it, proving they didn't check my radiator) and just pushed the need to get the repair while they have the vehicle open and ready to work on. I told them that was out of our budget and they tried lowering it to accommodate us- seemed at the time like a nice thing of them to do. I picked it up, paid a little over $200 for the diagnosis and drove it home. I bought a new radiator for $200 and started to take the old one out, and noticed it was bone dry. So I rented a radiator pressure tester kit for free from Autozone (they get 5 stars) and did a 3 minute test on the pressure for the radiator to find the leak- at 2 psi the radiator cap was squirting water and coolant everywhere (mind you, you don't have to take ANYTHING apart to do this test). I went and got a 10 dollar replacement radiator cap, put it on my radiator, and redid the test to try to find the leak.... and it held at 12 psi without dropping, no leaks found. drove the vehicle around and redid the test, no leaks. held its psi. This test I did involved literally doing nothing other than putting a hand pump into the coolant resevoir and pumping..... and I discovered the source of the leak in less than 3 minutes They had the vehicle for an entire day, confirmed on the phone with me that there was a non-repairable crack in the radiator causing the leak, and that it needs to be replaced for $1700, and when i told them that was too much, tried to get me for less money pushing for the repair. NO matter how I think of it from another perspective or angle, there is literally no way an auto shop can, first, accept a car FOR REPAIR, and then after Having it for a day tell us they dont do the repair we brought the car in for in the first place. BUT furthermore, tell us there is a leak in a radiator that is unrepairable and then say it NEEDS to be replaced for 1700. And it took me, a man who is NOT a mechanic, 3 minutes to find out there is in fact zero leaks in the radiator, and the problem is a damaged cap that costs 10 dollars to replace. I see no way those events happen unless they are trying to screw someone over and scam money. DO NOT TRUST THEM!!!!!

Mostly fine. Prices are a bit high but not offensively so especially if you have a coupon…read more(otherwise it's about the same price as my dealership which includes a car wash). They will upsell you which is of varying value: they will try to sell you a $10 air filter for $50; skip that. They did offer brake fluid flushing at market rate for my car and were honest about the service levels. They did incorrectly say the service interval (and need) for transmission fluid which was an unnecessary service for my car. Probably 3.5 stars but I'll round up since it was fast and efficient enough. Just don't let them sell you service you don't need.

I was looking a place for oil change and found here on Yelp. I didn't make an appointment so just…read morewalked in. When I pulled my car in, a friendly staff immediately greeted me and asked what service I would like to do today. Before I realized, it's done and they checked tire pressure and other little things for me as well. Value for oil change was great too! What a great experience. It will be my go to place for oil change going forward.

This has been my go-to place for two years now. Went in and there was only two people working. One…read moretire cost me $159! Plus I waited almost three hours for it as well. The old manager and crew worked so well with me and was very accommodating (I have a breathalyzer installed). Who ever was in the garage made me feel like it was a huge inconvenience to even bring my car in. I'll be finding someplace new, unfortunately.

Unless you do it yourself, leaving your car to someone to fix it can feel like leaving your kid at…read morethe daycare and hoping they survive. Well, this place made me feel at ease for leaving my car here and it's due to the great customer service and transparency Kevin(Store manager, I assume) provided. I usually go to Grease Monkey in Edmonds, WA, and the reason is related to the cost. However, my father has told me he has been going to this location and my father usually knows what he is talking about, so I thought to give it a shot. I walked and was greeted by Kevin and asked if I had an appointment, which I made on the website, but he told me there has been some glitch in the online appointment process and he is not seeing it. He is still welcome to take it even though they seemed swamped on Saturday of a week before Xmas, however, it will take some time to get it done. I had an oil change and transmission flush in mind to get it done and provided coupons as well. True, it was a bit more expensive ($50-$100) than getting it done at Grease Monkey, but seeing the way the mechanics worked and seeing Kevin getting everything done to make sure to meet the standards made me feel at ease to pay extra than get it somewhere cheaper. While I wait, they reached out to me and told me that they recommended getting my Battery cleaned as well. If it was any normal case, I would've denied it, but I knew I needed to because I recently changed my headlight bulb and saw it needs to be cleaned, so I went and approved it. Overall, I feel like my car got the service it needed and I will be coming here from now on. Tip: I advise you to give them a call to make sure your appointment is shown on their system if you made an online appointment, and look for coupons.

I always come here to get my company vehicle taken care of! The woman running it all id awesome…read more She gets everything done and runs her crew very well! They never try to upsell you on things you don't need. I used to hate getting my oil changed but I really don't mind it now. Great place and would definitely recommend!

No frills spot. Went in on Memorial Day and got in right away. The staff is pretty gruff but they…read moreare there to get things done. ETA for an oil change was about 30 min, so I walked around instead of waiting in the lobby. I never got a phone call on status like how I do at other places but when I came back they were done. A little over $130 for a standard oil change.

They've always been great and reasonably priced. They don't push to buy more stuff and gave me…read morerecommendations to consider for future visits. It's a team effort when you arrive and service is very quick. I will continue to return here.

went in on Sunday June 28th, it was pretty busy. asked for then to rotate my tires and a full oil…read morechange. 9 days later which is today July 7th i started smelling something burning , coming from under my hood, i open the cap were my oil goes and it was coming from there. I check the stuck and it was completely dry. how can I go thru 4 quarts of oil in 9 days? was it so busy they forgot to tighten the cap on the filter, is there a leak they didn't tell me about? are the pistons worn down a car shouldn't run thru that much oil in 9 days. they put 4 quarts of oil and now the car is dry?????? I have had my oil changed from here for a few years now and haven't had the issue, I don't know if this car needs more oil or if the person that changed the oil just messed up, the people working we're running around like a bunch of chickens. I don't know it was an uneasy feeling that day, usuakky it's more calm.

I had satisfactory experience's with this auto shop on a couple of other occasions. On this…read moreoccasion however, I left my vehicle at the shop 3 days and on the 4th day I called in the morning to check on the status of my vehicle. I called four times and each call was answered in a timely manner. Unfortunately, each call was answered by 'hello' and that was it. They wouldn't respond to any of my questions or say anything. I believe they knew I was going to keep calling and on the fourth try, I spoke to the manager who had not even looked at my vehicle yet. I was calling early enough that I think only the manager would be answering the phones and I'm pretty sure I was speaking to the manager every time I called. They can fix your car when they feel like it.

I became a Sunny's customer about 6 years ago and at first I felt they were honest and reasonable…read moreso i continued, but my opinion is changing. I dont know anything about cars so I rely on honest mechanics. My household has 4 cars and I took them all to Sunny's. In the past 2 years, I have began to feel that Sunny's may be mis-diagnosing and overcharging for work. One car had the same issue, and I took it to Sunny's 3 different times as the issue never got resolved and I was being charged more and more for each visit. I eventually sold the car. Then, in a different car, a check engine light was on, although the car appeared to run fine, I brought it to Sunny's to diagnose. Sunny's gave an estimate for about $2500. I decided to get a 2nd opinion, and a different shop diagnosed it at about $420 and said many of the parts Sunny's wanted to replace looked fine to them. Needless to say I had the new shop do the work and have been happy.

My family has been using this shop for decades. My father has been bringing vehicles here since the…read more1970s, and I have been a customer for years myself. Unfortunately, our last two experiences have been very disappointing. Most recently, I dropped my car off at 8:00 AM to have a front-end suspension issue diagnosed. By 2:45 PM, I had still not received any update, so I called to check on the status. The employee I spoke with seemed unsure of what was going on and told me he needed to check on something. He said he would have more information within an hour and would call me back, but I never received a call. Later, when my father called, we were told that the car had received an oil change, even though we had never requested one. However, when I arrived at the shop, I was then told that no oil change had actually been performed. The conflicting information only added to the confusion and made it difficult to have confidence in the service being provided. This follows another disappointing visit where we were given a repair estimate, but when it came time to pay, the bill was hundreds of dollars higher because a brake job had been left out of the original quote. What makes this especially frustrating is that we have trusted this shop for decades. My father has been a customer since the 1970s, and we continued bringing our vehicles there because of that trust. Unfortunately, the lack of communication, conflicting information, and inaccurate estimates during our last two visits have left us very disappointed.

These guy's are so nice. They diagnosed my car issue's. Even with all my calls and questions they…read morewere so patient and polite. They are the best. -Sabine

I live in Seattle but came to this location because I was in the area. I was a little hesitant…read morebecause I had a not-great experience at the Ballard Grease Monkey location. This was a great experience. The only upsell attempts were upgraded oil and the air filters, which are both due to be changed. I declined and will do them myself, but the receipt showed the prices for the filter changes, and I thought those prices were pretty reasonable. My conversations with the guys about oil change intervals were good. They finished quickly. They evened out the tire pressures. Will definitely drive up here for future oil changes.

UPDATE: After my review I was contacted by management to rectify the experience. It was explained…read moreto me that my experience was not representative from regular staff (I was helped by someone not normally at this location). They quickly made things right, the staff was extremely kind and helpful and I will definitely be back to this location. Ryan and Chris really stepped up and the whole team was great to work with. Would recommend them if this is the "normal" service for this location!