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    Pavilions Pharmacy

    3.1 (11 reviews)
    Closed 8:00 am - 12:30 pm, 1:00 PM - 8:00 PM
    Updated 2 months ago

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    Great service caring and very competent NEW staff The team going above and beyond to ensure you have what you need in a timely manner.

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    CVS Pharmacy

    CVS Pharmacy

    2.2(186 reviews)
    2.1 miPalms
    $$

    I have been going to this CVS Pharmacy for my prescriptions for almost 14 years now. I've seen many…read morestaff members come and go but I've always had the best treatment by the Pharmacists and Staff. Even when medications were hard to source / back ordered they were incredible at finding them for me. The Pharmacists take time with you to explain your meds and the staff gets to know you and says hi. They work incredibly hard here as it's a very busy location. I observed a woman screaming at the Pharmacist today and I hate to see frustrations taken out on them here. The lines can get long during rush times of the day but they are always kind, professional and get us through as fast as they can. Thank you to the staff here!

    This review is specifically about the Pharmacy Manager, Adrienne Vu, not the store or the rest of…read morethe pharmacy team. Everyone else I dealt with was actually helpful and trying to find a solution, which made this experience even more frustrating. I've had the same prescription from the same doctor since 2018. Today I was told they would no longer fill it because I pay out of pocket and don't have insurance. One pharmacist tried to help and explained that if my doctor adds a note about paying out of pocket, it could still be filled. She was great, and I want to be clear this is not about her, especially since she mentioned her manager doesn't support that approach. They're filling it this time because of the confusion, but when I tried to speak with Adrienne to understand what to do going forward, she sighed and hung up on me mid-conversation. I understand this job is stressful, but so is being a patient trying to figure out how to access your medication. Being spoken to rudely and then hung up on for asking basic questions is not okay. At the very least, there should be clear communication and a basic level of respect. It sounds like I am not the only one who has had an issue with this person. I would perhaps look into a role with less customer facing tasks.

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    CVS Pharmacy

    CVS Pharmacy

    2.6(128 reviews)
    2.3 miPalms
    $

    How are you going to say ready for pickup then cancel the order?? Customer service is usually…read morefriendly. One time I was at the pharmacy and there was a Karen who cut people and the customers stood up for themselves. The pharmacy staff was tried to service her asap to get rid her. Parking for the shopping center is tough. Every parking lot with Trader Joe's is an automatic cluster----. There's always a lady asking for money in front. Not a ding on cvs but the shopping center. It's private property, so they could get shooed off. They block the sidewalk making it not ADA. It's usually the grandma or mom sitting down. I've seen the mom with her three kids and partner with guitar at the national freeway exit and the kids are all elementary-middle school. One of them has an iPad. My bf offered to buy her something and she asked for the $60 formula. So he offered if there was anything cheaper and she asked for a bathrobe. He walked away and she was complaining how he didn't buy her anything.

    Wow, just had a terrible interaction right now at this store with one of the Managers. I was…read morewaiting in line to check out at register 1, which was lit up as if it were open. There was an employee three registers over working on something, so I was waiting in line until she was done. In the interim, another gentleman entered the register area and asked if I needed help. I indicated that I needed help with checkout. He then looked at the registers and said that they are all down, but that he can help me at self check out. What I came to find out is that he meant he can walk me over to the self check out register. I asked him if the registers closed at a certain time at the store. You could tell he thought that was a ridiculous question and replied (with attitude) "no, they don't close" (mind you, he just told me they were closed but not WHY). I finished up my checkout and asked him again to get clarification at which point he says WITH EVEN MORE ATTITUDE b/c he thinks my question is silly, "no they don't close at a certain time. They are closed now because the money is being counted" Hmmm, so why not say that the first time when I asked because you KNEW what I was asking but I got the impression that you thought it was ridiculous so you were just going to make me fish for an answer or not give and clarity. Sir, Self checkouts are taking away jobs! I prefer not to go to self check out because a) I don't work at the store and b) it's my preference to go to the regular registers because soooo many times the advertised discounts don't show up and so I'd just prefer to have the cashier deal with it right then and there rather than having to find an attendant and then bring them over to the self check out areas (such a waste of time). The Manager was so rude and gave such attitude, and even said, "Ma'am, I'm not gonna go back-and-forth with you." and walked away. Seriously? How rude. I asked if his manager was there at which point he said that he was one of the managers. "Really?" I asked, "and this is how you treat a customer?" (if you had heard his sarcastic responses, you would understand more of the frustration for this review.) Large companies like CVS and grocery stores are asking us to pay premium and then do our own check out plus bag all of our stuff at the end as well... People are losing their jobs as a result!! To the manager of CVS, this is the underlying concern and the reason for my question. All you needed to do was apologize from the very beginning and just let me know that the registers were down temporarily due to money being counted. More than that, it was your attitude that was the most disrespectful and dismissive. You, Sir, need to take some courses on Customer Service. 5/19/26 8:15pm CVS on the corner of Sepulveda and National, Los Angeles.

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    Pavilions Pharmacy - pharmacy - Updated June 2026

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