I've been going to this grocery store since I was a kid. It's down the street from my house which makes it super convenient. The store is always clean and the staff is really helpful. It has it's busy moments so I suggest going during the day when most people are at work. There's a big, private parking lot and parking on the street if needed. They have a coin counting machine inside, but no RedBox. There's a Starbucks inside. They also have a great greeting card selection. read more

This is a review for "Upscale Safeway", aka Pavilions. I usually go to the Ralph's, because I'm under the impression that the prices are lower there. But yesterday, I decided to change things up and go to Pavilions instead. I needed butter lettuce, anchovies, and olives to complete the ingredient list for nicoise salad. I already made a trip to the "normal" grocery store and alas, no luck with finding these items. I found a butter lettuce mix in a bag, which was a whopping $4. So, I asked the guy stocking produce if they had regular butter lettuce. He showed me a fancy packaged lettuce that still had it's root ball. "This is on sale for $1.50". No way!! There was only one on the shelf, but he immediately went to the back and got 2 of them for me. Side note: that was the crispest, freshest tasting lettuce I've EVER had. You think the hydroponic stuff is good? You should try this one with the roots still attached! They had the anchovies for $3.50, which is supposed to be a pretty good deal. I never buy anchovies, so I had no idea. My friend who was helping me put the salad together expected it to cost more. The olives were $10/pound, but they had a good selection of quality imported ones in the deli section. I got enough for the salad and it was only $2.50. They were quite delicious too! Bristol Farms up the street has great olives as well, but they are twice the price. There was no waiting at the checkout stand on a Sunday afternoon. The store is clean and parking is abundant. You probably won't find any ridiculous deals like at the bag-it-yourself places, but you can get great quality food at normal prices. read more

This place has gone downhill so fast. One of the main reasons why I would go there instead of vons or other nearby grocery stores was the great customer service. Just a few years ago, everyone was soo friendly. Everyone greeted you with a smile and was so attentive. Now, customer service has gone out the window. Ty he employees ignore you. If you ask a question you are treated as if you are a nuisance. The sushi lady us horrible. I started asking a question and before I could finish she said.NO. the quality of service here is a direct reflection of the Manager. read more

This is a really well kept grocery store. Well lit, yet not blindingly florescent and migraine inducing. Always clean and well stocked. Some of the best staff around. Consistently available, asking if you need help, always saying hello. I just wish stores would stop using our last names at the checkout! For those of us who have difficult last names that constantly get massacred or do not want the crazy-eyed leering guy in back of us to hear our unusual and easy to look up last name, this courtesy needs to be laid to rest. Oh, and the discount card gives great savings, but don't forget to bring it with you or they will ask your phone number and Mr. Scary behind you won't even have to do a google search to call you. read more

Every time I come here, it always seems like the cashiers give preferential treatment when it comes to interacting with guests. When the lady in front of me checked out (older white lady) the cashier was friendly, greeted the guest, and wished her a nice night. When it was my turn, I got no greeting, and the lady handed me my receipt without saying a single word. Discrimination is shameful. read more

This is the worst experience ever, I work as a shopper in this Covid-19 situation, they limit paper products, flours, disinfecting wipes, it said that you can only get one per household, I get it. But when I finally found disinfecting wipes earlier today ( June 18 2020 ) , I got one for my customer, one for me, note this, they usually let you take it since its different household, but when I'm about to pay the wipes that for me, they didn't let me take that, the young Cashier said its only one per person, not per household, bummer! Thank goodness I met my friend and his girlfriend so his girlfriend got it for me. read more

I love coming to this store. The staff is super friendly. I especially wanna give a shout out to BRIANA who works in the deli section. She was super chill, down to earth and very customer friendly. Nice person to have working there. Everyone is friendly, it's just that she stood out. Thanks Briana! read more

Management and employees are doing a good job during the pandamit. I appreciate their diligence and hard work to provide customers with groceries in a safe way. I prefer this Pavilion over the Vons across the street even though they basically are the same. read more

I went to Trader Joes on Huntington Drive on Saturday and it was a mess. No order, people pushing and hoarding. I left and decided to go to Pavillions in South Pasadena. What a difference. Staff were constantly disinfecting the aisles, gave us hand wipes while we waited in line, had a lot of stock and guess what? People were not hoarding. It looked like folks were just doing their weekly shopping. 1 line that went around the store to pay but all registers were open and a staff member was directing people to the registers as they became available. Everyone very pleasant and although all the chicken was gone, they had some meet products, milk and eggs. No toilet paper but the atmosphere was much different than TJ's, Walmart and Costco. Worth paying extra in these difficult times to reduce the stress. read more

I live around pavilion super market, and I usually come here twice a week .All of the cashiers and supervisors r very nice except for one cashier named Rose. I had two encounters with her that has caused me to write this review. The bad attitude n cockiness that she brings is so negative . Rose does not care a single bit about customer service apparently. I feel upper management should have a serious talk or interview with her because I don't know if I'm the only one that has gotten so offended by her. I am seriously considering not coming back to Pavillion because of Rose. The bad attitude she brings is just not acceptable to anyone. Please have a talk to Rose and at least let her know that she is offending loyal customers like me. I do not want to be in a bad mood when she sees me or when I see her. Hope management can really take serious of this review n I am open to describing in detail exactly what happened on both incidents . Thank you very much for the time to read this review read more

This place sold my mom expired milk. How are you going to be next to a vons if you are basically vons? Whoever is in charge of dairy should do a better job read more

The lady at bakery !! Oh my god So bad, very rude, i ask very simple questions, she was not helping, doesn't have compassion to work other !!! I don't know if it was my race !!! I come always, so many nice people, but not today !!! read more

I had the most extraordinary experience at this Pavilions store today--and, unfortunately, it was not a positive one. The plan was simple: my companion and I wanted to buy a nice steak for dinner. Pavilions had a Snake River Farms American Wagyu "bavette" (i.e. flank steak) in the butcher's case with a sign saying it was $19.99 per pound. When I asked to buy one, the guy behind the counter proceeded to ring it up on the nearby terminal, only pause with a confused look on his face. After several minutes had last, he turned to us and said that he couldn't sell us the steak because "it wasn't in the system." He told us we would have to come back tomorrow (!) when the butcher was there. We were fairly astonished to be told that we were not going to be allowed to purchase an item that sitting in a display case and clearly labeled with a price. We walked out of the store, but the whole thing felt off, so I decided to go back and ask to talk to a manager. After a few minutes, a manager named Daniel arrived. I explained the situation to him and he said he would go investigate. After about ten minutes, Daniel returned and told us that the employee was correct: the item wasn't in the "system," so they couldn't sell it to us at the advertised price. He then went on to tell us that we could buy the steak, but only if we were willing to pay $32 per pound instead--a full $12 above the marked price. He was apologetic, but clearly didn't understand how problematic all of this was. We had by this time been in the store for nearly half an hour without being allowed to buy anything. We thanked him for his help and left. At this point, I think it's best to just quote from California Business and Professions Code: DIVISION 5. WEIGHTS AND MEASURES [12001 - 13800] ( Division 5 added by Stats. 1939, Ch. 43. ) CHAPTER 1. General Provisions [12001 - 12027] ( Chapter 1 added by Stats. 1939, Ch. 43. ) 12024.2. (a) It is unlawful for any person, at the time of sale of a commodity, to do any of the following: (1) Charge an amount greater than the price, or to compute an amount greater than a true extension of a price per unit, that is then advertised, posted, marked, displayed, or quoted for that commodity. (2) Charge an amount greater than the lowest price posted on the commodity itself or on a shelf tag that corresponds to the commodity, notwithstanding any limitation of the time period for which the posted price is in effect. (b) A violation of this section is a misdemeanor punishable by a fine of not less than twenty-five dollars ($25) nor more than one thousand dollars ($1,000), by imprisonment in the county jail for a period not exceeding one year, or by both, if the violation is willful or grossly negligent, or when the overcharge is more than one dollar ($1). read more

Went in for four common things, walked the entire store, found ONE. And it was WAY more expensive than...well...literally ANYWHERE else. Pretty sure the ORGANIC milk from even Whole Foods or 7-Eleven cheaper than the regular milk here... I said "f*** it" and went to Ralph's. read more

Disappointed. The other day, a customer like me was shopping the other day and told a Pavilion's employee, "Just remember where that money came from...it came from a white person." Yes, sadly that was said. Knowing the employee would not be able to defend themselves, I said something to the customer. I was held back by supervisor, and the customer was protected from me. I told the customer she was "disrespectful" and I called her a racist." The customer yelled back, "Stop being black." Still, the supervisor (a minority) chose to protect the customer and said he "could not do anything." I believe and told him, "he could tell her to take her patronage elsewhere." Yes, I yelled out expletives to this woman AFTER she was disrespectful and made disparaging remarks. Pavilion's should NOT tolerate this behavior. Period. I have been a loyal customer for the last 16 years, and am disappointed that they chose to support an ignorant woman. I will be making the choice to take my business to other markets in the surrounding area. PS. I wrote to corporate and crickets. I figure I may have better luck reaching out to more people on Yelp. UPDATE: This incident happened when? In August? I got a response from corporate in late September "looking into the incident." Never heard from again. On a positive note, I shop at Ralph's on Huntington - I love them. The employees are friendly, diverse and remember me? What?! The other plus, a percentage of my sale goes to the school of my choosing. A win-win for everyone. Sorry Kroeger's... read more

Every time I come here it's always chaos with the employees. All I wanted was a cashiers check but after waiting 1/2 an hour I still had no one helping me. The employees kept saying they were sorry but sorry doesn't make up for the time I wasted. read more

I am unhappy about two things: 1) O organic brand - bought chicken tenders multiple times and every time the package has half tenders and half sliced breast to look like tenders. To be fair management offered a refund or exchange but it's always the same. The brand is cheating / falsely advertising a product 2) expired product - on several occasions I have seen expired items on the shelves and the salmon I bought one time went bad in a day read more

So in my review I said I liked coming to Pavilions over Vons' for one particular reason. And if you've been reading my other reviews I'm sure you have guessed what it is by now. If this is the first time reading my review here it is: The alcohol selection. MUCH MUCH better than the vons next door. Good choices of beers and hard liquor. It makes me happy in the pants walking down the b33r and b00ze aisle. Oh they also care Juanita's hot & spicy canned menudo. Perfect to go with the hangover that will come from the b33r and b00ze. read more

Floral department is off the chain! Shannon and karissa are your go tos! They offer the best customer service and are absolutely the sweetest! read more

I've officially moved into Pasadena. Do I miss ghettro East LA/USC neighborhood? Maybe a little bit. I have to get used to the friendly staff here @ Pavilions. It's kind of eerie actually, to have all the staff look you straight in the eye, smile and ask if you need help with anything. It's also strange that they'd actually help you to you car. I politely declined the offer as this service was very foreign to me. Maybe next time I'll accept. Haha, I make it sound as though USC's hood is quite ghetto compared to this place (which it is), but it still had its own unique charm. I miss seeing the cashier with the florescent orange hair or overhearing other customers' colorful conversations about their babydaddys and babymamas. Pavilions. Sounds fancy. I'll get used to it. :) read more

I hate how I keep stumbling into this place every several months only to remember how I swore I'd never come back the last time I was here. I have a number of friends that live in this neck of the woods, and every now and then I'll want to hit a grocery store for some random item before heading back down the 110 to LA. And like Amy K I think, Pavilions will be better than Vons. I haven't been to the Vons across the street but can tell you that this Pavilions is a ghetto Vons in disguise. Back before they redid the place even the labels on the shelves said "Vons" on them. When they remodeled I thought, "oh, it must be like this temporarily until they finish the remodel". Wrong. The place looks a little nicer, but it is still a ghetto Vons masquerading as an upper middle-scale market. Next time I'll just go to Liborio. read more

I had a few extra minutes before an appointment and some nasty reflux, so in search of an Odwalla soy shake or some other high-falutin' non-dairy beverage, I figured Pavilions would be a more likely source than the Vons across the street. I did find a small bottle of chocolate soy milk to drown the demons that live in my esophagus, but I found some other stuff, too, like the inflated prices on everything in the crackers/cookies aisle. Also, the clientele at 5.30 on a Wednesday is unimpressive in what perhaps is their stupidity. Slowly moving, stopping randomly, blocking aisles, taking forever in checkout lines. The parking lot was the same way, with cars and pedestrians aimlessly moving about. Altogether annoying; next time the demons act up, I'll try the Vons. Incidentally, the caps on the small bottles of Silk soy milk don't fit tightly enough, and the lip for drinking practically ensures spilling on yourself. read more

As a little kid, I used to watch Thirtysomething on ABC. I used to think,when I was a grown up, I would want to be like Michael or Elliot,drive a Volvo and live in a Craftsman house. Shopping here is probably as close as I will ever come to feeling like I'm in a real life version of Thritysomething. read more

I prefer shopping at Pavilions over Von's because the produce always SEEMS more fresh. I could be imagining things, of course...but the groceries always look better. Maybe it's because less people come here? The hours are later than Von's which is convenient, and there's a Starbucks inside. Express lanes are located north of the checkout lanes and make for speedy purchases if you have 15 items or less. This is my neighborhood grocery store, and basically the only place I'd go to buy stuff (besides trader joes, of course!) read more

The cashier name Rose is rude and not friendly..there is no line at all and i have to go back again to take some fruits because the customer requests on the last minute..but she was so mad when i going back to the cashier..if u want to get respect then u have to respect people first..! read more

Very clean and organized, they have hot soups and sandwiches ready to eat..overall a good grocery store

Clean and open until 11pm. Sometimes the lines up front get long, but that's rare for my visits. The produce section sometimes have samples of cut fruit at you enter. Ample parking, $5 Fridays and friendly staff keepsake coming back! read more

I love this store... Their produce is always freshly stocked and looks clean... Their whole store is clean and has great products... Their workers are fantastic... I usually go in the morning and the cashiers are quick and friendly... There is a Starbucks in there too... The line gets long but they work REALLY FAST... U won't be waiting long... All the staff here are friendly too read more

I've been shopping at this Pavilions for years and it's always been one of my favorites, up until recently. Overall the store is clean, generally well stocked, and most of the employees are helpful and friendly, which is really quite surprising given what I've witnessed on several trips into this store over the last few years. The store manager (I think her name is Nicky if I remember correctly) is friendly and personable enough to customers, as I've interacted with her a few times, but I've also taken notice of how horrible she can be to her employees when she doesn't seem to think anyone is paying attention. On more than a few occasions I've seen her be short, condescending, or just downright cruel to the employees while berating them on the sales floor. I can only imagine what she must be like with them behind closed doors if she has gone to the lengths that she does where customers can see and hear her. Yesterday, I witnessed another incident where she kept yelling at a poor girl that she (the employee) "was trying to go over her head" and "why bother talking now"without letting the poor girl get a word in to defend herself, no matter how nicely she tried. The manager then just stormed off leaving the employee on the sales floor in tears and blatantly confused as to what she had done to offend her mighty highness. I still cannot get the look of shock and utter devastation on this poor girl's face out of my mind. This was just the most recent of many similar incidents I have witnessed involving this woman, and I decided I couldn't be silent about it any longer. Never in my life have I seen a manager speak and treat their employees the way this woman does. No matter how much I enjoy shopping here, I don't think I can continue to support a business that would allow their managers to treat employees this way. I am honestly shocked that they aren't facing a pile of law suits from disgruntled employees because of her and the hostile work environment she seems to have created for them. Good luck to the employees of this store, you guys deserve so much better. read more

neat, clean, never a long line (if you do not want to use the pharmacy! I think the pharmacists get paid more for making us wait!!!)..................... love the place, despite that pharmacy thing!!! I don't go near the pharmacy. Sandwiches are great and everything is fresh!!! organic selection is considerable read more

They used to be better, but service has gone downhill for about a year now. I'm not sure what happened. Now they routinely forget to fill parts of my prescriptions (and then I have to go through the trouble of having the doctor re-write the parts that didn't get filled), or claim they never received faxed prescriptions from the doctor. If you use the drive through, prepare to wait forever as they help every single walk in customer before they come to you. The staff has been increasingly rude and impatient. Today I called, was placed on hold for about 20 min only to be disconnected. When I called again, the staff member apologized saying that she was the only one there, but then as I was explaining what I needed, she cut me off saying that she couldn't help me because she had another live customer and a phone call waiting (and I am what??? a telemarketer???). I have used this pharmacy almost exclusively for at least 10 years, but I'm done. If they want to save money and never staff this pharmacy properly or hire rude and (presumably cheaper staff), that's fine, I'll just take my business elsewhere. I'm not coming back. read more

It is homey upscale. Feels cosy with great flowers greeting you when you arrive and a MAJOR plus is the Starbucks located inside :) Sip coffee while you grocery shop. read more

The staff and management have been amazing during these tough times. The lines to get into the store have been fairly quick and i've been able to consistently find all of the items I need! I don't even bother dealing with other stores during the pandemic, as Pavilions hits all the checkboxes. read more

Pavilions has been hitting the mark. I like that I haven't been manhandled outside the entrance for donations lately, but recently their customer service has been off the charts. The bakery frequently runs out of a type of coffee cake I like, so the head bakery woman promises to have some ready for my subsequent visits, and her promise isn't an idle one. She writes down the order(s), the general time of my future visit(s) and each time I showed up, I'm handed a fresh cake; more than once it was still warm. Also, I like how they'll slice a whole loaf of bread or a baguette if you ask, as long as it doesn't have nuts. At this point, why bother with Orowheat or Wonder Bread when there's jalapeno rolls and/or onion rolls for fifty-nine cents each? Plus jalapeno bagels! They have the name brand items I enjoy/use consistently on sale, if I can't find something, a clerk volunteers to lead me to where I can find it, the cashiers have been really nice and they're open late. As long as this lasts, I have no complaints. read more

Been shopping here for years because it's very close to where I live, but I have to warn you about them overcharging. I finally snapped and had to call the manager of the store and voice my displeasure about the constant overcharging of items. It's happened to me numerous times and I'd like to warn everyone shopping there...make sure you always check your receipts. I enjoy shopping here but I'm a little turned off by my experience. read more

Well stocked, if a bit over-priced and crowded. I shop here often as it carries more vegetarian specialty items and has a pharmacy when Food4Less and Vons do not. read more

I was helped by Patrick. Could not find my ice cream, he went out of his way to look in the back for it.

Organic food and drinks ! Amazing products great service ! My go to grocery store ! 1. Organic vegetables galore 2. Use vons app get coupons 3. They sell Prime beef 4. Huge selection of wine 5. Lovely floral arrangements 6. Large gluten free selection read more

This place don't care about there customer. I came here to buy my lunch. And the lady of cashier had miss counted the change I gave. But after realizing her mistake and said ah oh. Then look at me and continued to short change me the cash she gave. Even it was only a 6 cents. I would have thought she would say sorry. And try to make efforts to correct her mistake. Which I would just told her to forget it. And went on my way. But she look at me and size me for how I would react and just went on and not admitting her fault of giving less amount to me. I will never go to this place. read more

I recently purchased a delicious 1/2 sheet cake. It was beautifully decorated by Nancy. I gave her a picture of what I wanted and she made it happen. It looked better than than the picture. Nancy created a beautiful cake for my son's Court of Honor and I'm getting his Graduation next. read more