I love how clean and well stocked this store is. The only complaint I have is that they don't carry Baby Blue for kittens, they do carry it for puppies, but not kittens. Which is why I would give this place a 4-4.5 star rating. This is the place I would go to purchase everything else for my kittens. Their variety in kitty litter are perfect, you have options in different cat food brands which is amazing because it's organized by brand name (just perfect) Their service is also great, I like that you can approach an employee and be helped and when your shopping around they don't bug you. I preferred it that way cause I can concentrate on what to get my cats. At the cashiers the employees I've encountered are super sweet and I haven't had any problems. If anyone has had issues with them it's because it's been provoked, treat employees shitty get shitty treatment back. But they were wonderful read more

I will NEVER bring my dog here again. Scheduled for a 9:30AM grooming appointment and told it would be a 3-4 hour wait. I have a chunky longhaired chihuahua, asked for a trim and paid for extras like nail grind, tooth brush, etc. Waited until the 4.5 hour mark to call and check up on her, was told it would be another thirty to forty five minutes and they would ring me when she was ready. Okay, fine. I waited another hour and a half without getting a call, and decided that was enough. Get to the store (she's been here 6 hours at this point) and the groomer is just BARELY starting on her haircut. So wtf have you been doing with my dog this entire time? The groomer tells me 20 more minutes, she'd just gotten off her lunch break. I wait another hour in store before they're finished, and I am infuriated. No apologies, just excuse after excuse. "Oh the groomer is new, oh we're busy today, oh your dog needed extra attention for some matting she had". Bull. They charge me $86 and by the time I get home, I realize that she still has matting in her coat, her nails have not been trimmed, and her teeth have not been brushed. So what the actual f did I pay for and wait 7.5 hours for? Not to mention, the dogs are stuck in cages the entire time they're back there and have no choice but to urinate and defecate in these cages since they're not being taken out. God awful experience. Don't use Kara, don't use this location period. I'll be finding my dog a new groomer that's actually capable of doing their work in a timely manner. read more

I drove over From Lancaster to search for low phosphorus cat food because I can tell my sweet calico is suffering from chronic kidney disease, losing weight and muscle mass, and I will be losing her. She is my life! My very heart. I live alone and she means so much to me. I lost my job three weeks ago and have just a few temp days of work to fill in the gaps. So I bought just two cans. At the checkout, the very kind cashier who had helped me locate the specific brand I was searching for offered me two more cans that were samples left by the rep who is there not long before. Since she searched for some little tubes of specialty pate and gave 4 of those to me also for free. At that point, I started to lose it. My eyes filled with tears and my throat choked up. I was about to unravel. I couldn't even speak because I knew I'd start bawling. I could only whisper. The poor gal thought I was angry because my face was all red and tense. No. I was trying so hard not to cry. All I could do is whisper "Thank you. Thank you so much." She has no idea how deeply that little bit of kindness touched my heart. I've spent hours and hours looking for work and sending out resumes only to hear nothing. I don't want to lose my cat at this time, too. She's my girl...my only company at night and has the best, sweetest disposition. Thank you for your kindness. read more

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No turtles. Such a shame. My family was looking forward to having a new pet. Do better.

Only writing a review for the grooming salon and specifically for Danielle only. Danielle is the sweetest, nicest groomer I've had the pleasure to come to. Whoever that K. M. person is who wrote that weird negative review of her for something that was their OWN fault is a disgusting person for claiming that she would call them the F word. She's super gentle with my baby Melody, who hates everyone! Dogs really be knowing who to trust! Do yourselves a favor and book with Danielle! I can't believe I haven't written a review sooner! read more

PetSmart - Both dogs done by Danielle. Melody is the mean white one. Teddy chill. - Pet Stores Near Me - Lancaster, California

Today I took Nathan in to get his nails done. He is a very scared dog and these ladies were amazing...Thank you ASHLEY NATHALIE DANIELLE AND LISA. You are so kind and I truly appreciate you all.... read more

We had our fur-baby Ace groomed today by Denise B... wow, he looks amazing! Ace is a shy and timid dog, but he was all tail wags when he came out of there. They spoke to him so softly and kindly, and he came out of there looking and feeling his best. We will absolutely be coming back for all his grooming! Also, the store is stocked very well and we go there for all our pet needs. I appreciate the wide variety of items. The staff is always kind and they love on our Ace whenever we bring him in. We love this PetSmart and will be going there for training with our pup. read more

PetSmart - Pet Stores Near Me - Lancaster, California

Terrible I am visiting my daughter in Los Angeles and had to use the restroom.according to staff that only employees are permitted in their restroom.That statement is so discriminating to seniors.Never ever shop there unless you use the restroom 1st! Shame on you Pet Smart read more

Horrible management! She was very rude at assisting me . I was charged for two large bags of dog food two weeks ago . I came in with a receipt showing I had 1 large bag and then a smaller bag. The transaction was charged twice on the large bag. I wanted a refund of the remaining balance. She told me that it make more sense to just get another bag . But I don't need another large bag . I already have one . She didn't smile , she had a scowling face and her energy was very negative! She made the girl at the checkout uncomfortable with her remarks! I will be going. To Palmdale for now on . read more

Horrible grooming services customer services. I booked and was repeatedly called, texted and emailed to be in at 8am the time I scheduled. When I arrived had to wait 15 minutes to checkin and then told the trimmer was not going to be in till 9am. Ashley was the groomer and Justine was the bearer of bad news. She couldn't tell me why but that Ashley would not be in till later. And did not know who called, texted and emailed to confirm for 8am.waste of my time. read more

Had a 3pm Express appointment. When we arrived, we were told that we need a rabies vaccination certificate or they couldn't fulfil the appointment. Gave us 20 minutes to drive from the west side of Lancaster to the east side of Lancaster to our home to get a copy of the certificate. We returned 2 minutes late from the grace period they gave us and were told that they couldn't take our dog in for grooming since we were 2 minutes late. Told Danielle that we would take him somewhere else for the grooming. On our exit we heard her say "Faggot"! I will NEVER step foot in that f**king store again. She is so unprofessional and should be terminated!!!! read more

I took my goldendoodle, Simba, to his grooming appointment with Lisa L, and it was my worst grooming experience. I could tell they were very busy that day when they called and left multiple voicemails to see if I could move up my appointment even after I had already declined, and the appointment was made a month in advance. When we arrived to the salon, Lisa L was out for lunch so I talked to the receptionist. She checked Simba's fur and gave me the fur level to choose. I chose level 5. I showed her the picture the last time Lisa L did for Simba and repeated many times that please don't shaved down, especially his face. She said ok but stated the groomer would call me to confirm. Lisa L called me after and informed me that they need to charge me an extra $10 for brushing down the mat and if it's ok to shave down the tail because she can't do anything with it. I said "I'm willing to pay extra $10 for the brushing but I don't want to shave the tail down, just trim and I will take care of it." When I returned to pick up Simba, he was completely shaved down, minus the head and the tail. The receptionist kept saying that Lisa L informed me about the mat and shave down on the phone. Lisa L wasn't available then. It was so deceptive. There was no mentioning of a shave down of his entire body, and why would they want to charge for a brushing if they were going to shave his entire body?!?! I could tell he was more matted than when I brought him in because the evident was the untouched tail. His tail was never this matted before. For his breed, this can happened if they rushed on the bathing and the drying, so they might have matted him more there. There was even a razor burn on his face that reddened after we got home. As a pet parent, it hurts to see all of the care, effort, and time you put in for your baby gets instantly taken away with an improper shave down. It hurts even more having to deal with the deceitful tricks and them not owning up to their mistakes. This was not my first time here, but this time, they were overbooked and rushed, and a shave down was the quickest way to shove customers through that revolving door. I made my case to customer service and now they offered me an in-person refund. Money is the last thing on my mind. I feel like I let Simba down, and I hope no one has to go through this. read more

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Im so upset with how they cut my lunas hair. . I told them if i can still get her little fluffy. . But no they made their choice of what they want. . Her bday is coming up soon. First time with me. But worst look of her. Everyone saying shes ugly now the way they did to her. . Im really disappointed . . They couldve just called me if they cant do what i want. . This is her picture after and before. . I thought it wasnt her at first. read more

PetSmart - My luna totally differen - Pet Stores Near Me - Lancaster, California

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Worst most horrible expen$ive experience my dog was forced to undergo, if "ZERO STARS" was an option it would be given!!!!! They left her with visible red razor burns!!!! around her eyes along with a shave that a two year old could have done a better job with, than the one "Desiree B. did!!!!!!! read more

PetSmart - Pet Stores Near Me - Lancaster, California

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PetSmart has a large variety of products. We purchase products we need for our dogs. The costs of the items we use are comparable to big box stores and online sellers. read more

This particular store has rude and unhelpful staff. Manager fits criteria of incapable of customer service!! SHOP PALMDALE!! Every associate is friendly and willing to help with a return that Lancaster was unwilling to help me with. SHOP PALMDALE!! read more

I had a 9 lb. Shitzshu 11 months young was extremely fiesty and very much alive. Dropped her off at petsmart, she was not sick was full of life and would play with my girls on the trampoline like we had purchased it for her. Upon picking her up, from petsmart groomers she has literally died. She's a shell of a puppy, took her to vet to have her checked but it was too late. My opinion is that I know how healthy my fur baby was up until she was left with groomers, something bad happen to her upon picking her up, she was never the same. I will NEVER EVER take another innocent animal to pet smart again. My heart is totally broken and all the manage could say was "well what do you want me to do?" My heart is broken. We are suppose to take care of our pets and I feel I turn my furbaby over to be killed. I hit one star because I could not post this if I didn't put a star but trust me they deserve NO STARS... read more

If you have a new puppy I truly recommend to get their puppy coupon book. You will pay $20 for it but you instantly get your moneys worth because you get a free bag of food, extra cheap pee pads, all kinds of coupons, but overall you get 1 groom for free which is more than $20 itself, you also get 1 night stay at the puppy hotel, 1 stay at the daycare, and 1 free training. This booklet totally helped with my first puppy and I highly recommend it. The staff is absolutely great, friendly, and welcoming! read more

5 stars for my baby boys groomer, Lisa! She gets him the perfect haircut every time and knows how anxious he is when it comes to his nails and she manages to keep him relatively calm while they grind them down. Overall I think the service has improved greatly since the last time I really spent time in the store. I was waiting for them to finish up Fang's grooming and each employee that walked by me asked if I needed assistance. Another thing of note is how much I appreciate how often they clean the cats cages. It makes me so sad to see them in there not having a lot of room to explore and play, but it's nice to know they aren't crammed in a small, dirty space. I want to adopt them all so bad. The selection of dog food and toys is pretty decent, I can't really comment on the other pet things because we don't own any other pets so I haven't really focused on small animals, birds, and cats. But really the employees have been extra helpful lately so just grab the first one you see and ask for advice. read more

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I made an appointment with the grooming department to have the nails trimmed on my three Yorkies. One of my dogs is super sensitive and a real crybaby, but when I saw him being worked on by one of the groomers (Ray), he was just sitting there calmly while having his nails clipped. What the heck?? The staff is very nice at this PetSmart, and I was extremely pleased with the level and quality of service I received here. The groomers all seem so caring with the dogs, but in particular, I was super impressed with the young man who worked on one of my dogs - Ray. I will most definitely continue taking my dogs here. Thank you PetSmart. read more

My personal issue is with this specific store's male manager today January 4th, 2023. He listened to my issue, but did not hear me. He was condescending and excused himself to put me on hold, never to return to my call. I called back and told the girl that answered the phone that he left me on hold. She put me on hold, the the phone went dead. Maybe he told her to just hang up, I don't know. I'm going to call corporate and make an official complaint. read more

I ordered a curbside pickup order within an hour of closing and they were unable to fulfill the order for 2 days. I needed the items urgently so I ended up running in store to purchase them. I was able to call and ask them to cancel and refund my online order with no fuss. They're clearly tired and overworked here, the checker told us he had worked 80 hours this week. But the store is still well stocked and organized, and overall friendly service from the multiple people I interacted with. read more

Went for a walk in service for grooming and Summer helped us. She combed out our German Shepard she was extremely nice and helpful she handled our dog really well and she recommended this brush the FURminator we were so pleased with her service we purchased the brush and we will definitely be making another appointment for a deep brushing to come back to see her she made this trip very pleasant very happy with her customer service and her kindness towards our dog thank you Summer!!! read more

PetSmart - FURminator - Pet Stores Near Me - Lancaster, California

So I arrived at pet smart 12/1/2023 5:50 with questions about my wife's gold fish I headed to the fish and aquarium department as I arrived to the booth that said ask our fish expert employees about any fish question yet not one employee was at the station or and around the area so while I waited to see a employee I started looking around looking at all the wonderful color fish that were around in the fish aquarium section had to be 10 minutes that passed that I finally got someone's attention who was coming from the back room I asked two questions the first one they had no answer to me and look confused the second being what water do you recommend fish be placed in? I read online that one is better than just tap water he proceeded to say idk just use tap water and kept walking I said Ight screw me then shook my head yet shook it off and went to grab a 2 gallon tank some cute girly ornaments as a surprise upgrade to my wife for her new little gold fish as I walked out the aisle I was greeted with a line going all the way to the back I quickly put everything down I felt so bad for the lady ringing everyone up she looked tired and fed up needless to say I pulled out Amazon and started getting the fish medicine the correct water ,ornament, pink rocks and a new 5 gallon tank so the fish can live it's best life on Friday so thanks petsmart ..... for nothing no seriously nothing read more

Great environment with such a helpful and amazing staff They really do go above and beyond to help you out! read more

PetSmart - Sitting and laying on the floor to play with my dog while they give her lots of compliments lol - Pet Stores Near Me - Lancaster, California

Naturally we try to find things we generally Don't like about a place we rate and sometimes are hesitant about a 5* rate but everytime I've come to this location it is clean, upbeat, have my dogs fav food on stock (Merrick), and employees are kind and helpful. Plenty of parking here and even when it is a little busy inside they quickly open another register to accommodate waiting customers. Good Job Petsmart team we appreciate you and our pets do also. read more

PetSmart - Dog food section (Always clean and neat) - Pet Stores Near Me - Lancaster, California

my review is for the dog training classes they have here. we had our dog, Milo, attend the beginner class with Kathy on fridays. She is fantastic! She is super helpful, so understanding, and she makes classes fun. We definitely recommend her and we will be returning for the next class (: read more

Better treatment as a potential customer on phone with cashier than a customer at register with money for purchase. Per the cashier, he must "multitask" rather than just stand there.Okay. Cool. Nothing like being ignored, having to have transaction cancelled because too busy multitasking to add my rewards. Maybe so customers don't bother the cashier, we can have self checkout. read more

The manager Javier is an awful person . I was dropping my dog off in grooming and the way he was talking to the employees was disgusting . He is demeaning, rude and just cares about the money . He doesn't seem to care about the animals health or the employees . They're just irreplaceable to him , I felt so disgusted and uncomfortable I didn't even drop off my dog , will go elsewhere after seeing how he spoke to them . read more

I can't believe how little knowledge is known with employees in regards to fish and perspective buyers who have even less knowledge..it just makes me sick..let's buy a tank and whatever fish they want..what a disaster just to make a few bucks..completely clueless read more

This review is for the grooming salon: The groomers are very nice and customer service is good. Just be aware that the prices shown on their price sheet for "upgrades" are in addition to whatever service you're already paying for. We upgraded a package thinking that it was $23 INSTEAD of $20 only to find out it was $23 + $20 = $43... We'll probably try a travelling groomer next time. read more

I stepped on dog doodoo here and it smelled hella bad. I was able to rip as and no one noticed because they thought they were smelling dog crAp. Y'all honestly need to teach your employees integrity. One of your employees was gassing up this little dusty as mop looking dog/rat. Dog straight had an underbite and was cross eyed. Dog looked like shrek and Fiona had a son with donkey and all of them were on meth. The only reason why this place gets four stars is because hopefully the girl that works here sees my post and comments back. Shawty got them yams. Alright I'm out. read more

Words don't even describe how much I appreciate Lisa. I feel safe leaving my Lola with her. When I drop of Lola she never puts up a fight and Lisa always says she does great. On one visit Lisa did not have any appointments available but manage to squeeze Lola in. That was very grateful of her. On another visit I had to take my baby on a Friday and Lisa was not there so I had no choice than to leave her with someone else. BIG mistake she didn't met my expectations. I asked for a haircut and was charged for it but the girl did a cut here and there. Oh I was mad!!! The manager called me and asked if I wanted to come in again for her haircut and I said sure. It was done the second time around but not as good as if Lisa would of done it. From what I hear is that this girl has more experience grooming dogs. Sorry but Lisa needs to show her how to really do it. We adopted another chihuahua and his first appointment is coming. I know Lisa will take care of Pepe. He does not need much maintanance like Lola but right now he can use a good shower and nail trimming. read more

PetSmart - groomed by Lisa. My Lola looks so cute :) - Pet Stores Near Me - Lancaster, California

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Thank you Laura at the 10th Street store in Palmdale you did a beautiful job with Kimchi and Jr. You always are so caring with them. read more

PetSmart - Thank you Laura you did a beautiful job as always. Kimchi and Jr are spoiled by you. - Pet Stores Near Me - Lancaster, California

I took my girls in yesterday for grooming and Rachel did an amazing job. I took my male in tonight and Leah did an amazing job on him. The girls don't shed that much so they just had the basic package. My male sheds so much I upgraded him from the basic package to the FURminator package. When I picked up my babies I received a "Pawgress Report" for each one. I'm very satisfied with the services and treatment my babies received. I will definitely go back for all my babies grooming appointments!!! Thank you again Rachel and Leah for your amazing work on my babies!!! :) read more

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This place is always busy when we stop in. There was a little wait for a fish specialist to bag my desired finned pets. The employee was able to quickly subdue the targets and double-bagged them for the long ride home. They normally have a decent selection of healthy aquatic pets (disease free) and plants at this location. Surprisingly, the tanks look slightly healthier than the LFS. There were a couple floaters on this visit. They don't always have what I'm searching for. Checkout was fast and the lady at the register was friendly. There's plenty of free parking in their lot. They have ample handicap parking and allow pets to visit the store. All of the swimmers survived the 2hr drive and are thriving in their new digs. read more

The red head over at the fish depart should not be working for this company. She is rude, confrontational and lacks respect to customers. When I tried to correct her she blatantly said in front of her coworker and another customer "I do not have to apologize for my behavior!" I brought this to the managers attention "Tim" who was understanding as I explained what had transpired. He assured she would be counciled for her lack of customer service. Tim is what the company needs not these ignorant millennials who have no respect for anyone! read more

Grooming salon is complete garbage made a reservation 3 weeks ago along with a confirmation email. Well 30 minutes before my appointment I ger a phone call saying that they have to cancel it and that they can reschedule on July 4th. Really y'all got your heads up your fucking asses!!!!! The manager another fucking idiot. Just for this I will be taking my business to your competitor PETCO!!!!! You just lost a 20 year customer so later on fucking DOUCH BAGS... read more

The staff are efficient and I picked up my dog within an hour. Great service! Thank you for all you do

You're all awesome!! Special Thanks to Todd and Rae! Great greeting skills and very knowledgeable.. Keep up the great work!