great work..very satisfied..let us know when we will receive it and it was on time...the work was perfect

Ordered in July. Email received August 12 saying "today is delivery day". No delivery - Tracking order states Miami since August 4th. No email, no phone number to contact. read more

I saw an ad for Pawfect House gifts on Facebook. They were advertising a "Packet Hug" coin in their ad. The advertised coin appeared to be about an 1 1/4 across. I ordered one for my daughter. It arrived today. What a disappointment! The coin is very pretty but it is the size of a quarter. It's very hard to read because it is so small. The sentiments on the coin are beautiful but you CAN'T READ THEM! I was also charged $4.99 for a gift box that cost no more than ten cents to make and that I didn't order. Now here's the kicker. I thought my purchase might be helping pets that need help. The Katy Texas address is just a sham. Pawfect House is a Chinese company. Any purchase we make through this misleading company is only strengthen China's economy and military against us! BUYERS BEWARE! read more

Awful Awful Awful. I would give a negative star if possible. Everyone talks about how great the product is but how would I know because it never came. Was supposed to be here before Father's Day and then the response I get was that it wouldn't be here till end of June. A month after I ordered it. When placing order it said 5-7 days. DO NOT ORDER FROM THIS COMPANY!!! SCAM read more

If I could give it zero stars, I would.. Never got order, emailed with no response, called and no response... Don't buy anything from them

Whatever you do, don't pay the extra shipping fee to receive your package sooner--it's a waste of money. I paid for expedited shipping, but my order has already exceeded the advertised 7-10 business day delivery timeframe. Even after providing proof that the shipping window had passed, the company refused to refund the expedited shipping charge. As of today, I still have not received my items, so I can't comment on the quality of the products themselves. If and when they arrive, I'll update my review. For now, my experience with the shipping and customer service has been very disappointing. read more

Order took 4 weeks from China and the hat I ordered was deformed and way too big for anyone's head when even adjusted on the smallest setting. Very disappointed. read more

My husband ordered a gift for our anniversary and it was supposed to come with a stand for extra charge. Well, they told him that he didn't order the stand. The extra eight dollars that he gave them was a tip but kind of a scam is this read more

I ordered an ornament for a gift, and it looks like the dog only has one eye. The photo on the back is a paper sticker that could be peeled off, and the name and year are backwards. It's just cheap junk. read more

Pawfect House - Christmas Ornament - Pet Stores Near Me - Katy, Texas

Cheaply made products. Looks like a child salve made them. Unprofessional response and refusal to give full refunds. Do not order from this company!!! They literally give you cardboard for $50! I am so disappointed by my father's day gift and so was my dad! It was a joke and embarrassing to even give this to him!! I want to give them zero stars but it wont let me. What a joke! read more

This company is a scam. Do not order from them. BTW, they have two websites, pawfecthouse.com and pawfecthouses.com, which is suspicious. They keep giving me the runaround as to why my order hasn't arrived. First, the item was damaged during shipment and that they are remaking it. 11 days later, they are still giving me the runaround that it's in production. Finally today, they say the quality of the item made during production didn't meet their standards...are you kidding me? I ordered this for father's day on May 19, and it's June 17. Absolute SCAM. Disputing with my credit card company immediately. read more

I waited several weeks for my order and when I finally received it, it was someone else's order. I am very disappointed. The company has been non-responsive to my emails and calls. The company had no problem with charging my credit card for the purchase. At this point, I would not recommend ordering anything from this company. ' read more

I pay over $60 for a subpar, incorrectly sized crappy T-shirt that took a month, even though I paid Extra. Before writing this review, I tried to resolve, but their customer service is terrible. read more

Customer service. Way to fast on blaming the customer. $58.00 down the drain due to a sizing issue. I will never order from them again.

Zero. Wish I'd read this sooner. What a crap company. Ordered on 12/3, shipped on 12/5, but was on a slow boat from China and just entered the US today. Awful experience. read more

BEWARE. Customer service is non existent. Quality is less than poor. Should have checked better business bureau prior to ordering. Would have told us all we needed to know about this company. No interest in resolving issues. Totally unethical. read more

DO NOT order from this company if you need anything in a timely manner because they COMPLETELY MISREPRESENT DELIVERY DATES on their website. My gift was intended to comfort two little children (age 5 & 6) whose family dog (17.5 yrs old) died. The parents are devastated while trying to comfort their distraught children. I ordered two pillows with their dog's face on it on 11/4 (the day their dog died) - one for each child. The website stated 5-7 biz days which would be no later than 11/13. But the order tracking email I received said 11/20 because it was coming from China (which is NOT disclosed on their website) . I sent an email to customer service expressing my concern and expectation of a faster delivery timeframe (per their website) and they responded by giving me an even longer eta of 11/20-11/24, and asked me to be patient - never acknowledging their misleading website, I responded with a second email saying if these don't arrive on or before 11/20 (already a huge concession I'm making) I'll expect a full refund as these gifts will be rendered useless - their reply was to send me a patronizing, antagonistic email telling me to be "sympathetic" and that they're tracking them according to their last email, which quoted the extended delivery date of 11/24. They didn't say they're expediting the order to ensure a faster delivery date. To send condescending emails to a customer and mislead people on processing: & delivery dates, especially when your company's products revolves around sentimental gifts for grieving families, is unethical and unconscionable. I was going to wait until 11/20 and see if the gifts arrived before I wrote a review but that last provoking email I received from their customer service, telling me to be patient and sympathetic, confirmed they don't value their clients. (Or at least my business) so I no longer felt they deserved my patience. I'll still be tracking when these gifts arrive and intend to update my review with how the company handled my case publicly. It's very sad they ruined what was intended to be such a sentimental gift for two little kids. read more

I ordered an item with my dogs original picture and they made it a cartoon image!! They showed me my dog in that item before my purchase.. Now they don't want to give a proper refund. TOTALLY MISREPRESENTING!! read more

Pawfect House - Their cartoon and my dogs original picture. - Pet Stores Near Me - Katy, Texas

Stay away!!! I will not be ordering for them again. They cut the head off the person in a photo i sent and told me it was my fault. Their ads are misleading. I told them i will make sure that this does not happen to other customers. I'm very disappointed they have ruined the only gift that I have for these family members. Honestly they don't believe the customer is always right or satisfaction guaranteed when i asked for a refund on a product I can't use. When I wrote them showing them their ornament preview is misleading because I could not see due to a dark background and the persons hair blends in, they told me "sorry" but that's it. Now after 5 emails were at 50pecent back. Beware when purchasing. They send to china and shipping is at least 10 days and customer service is overseas as well so there is a delay. Just inferior overall. read more

Beautiful glass jar with lights inside and personalized. I would order again. So special the lights look like a star is inside! read more

Pawfect House - Pet Stores Near Me - Katy, Texas

Not what is advertised. I purchased what appeared to be a 3D ornament, but when it showed up (finally), it was nothing of the sort. I've tried contacting the company but never hear a word from them. I got 2 ornaments for $50. INSANE!!! Will contact the credit card company and try to get my money back. read more

If I could give this company zero stars, I would. I purchased a personalized leather-bound journal for my son's girlfriend's graduation, and it arrived bent in half with the binding damaged--clearly due to poor packaging. For a gift like this, that's completely unacceptable. I contacted Pawfect House and they offered me two options: (1) a replacement of my original order plus a 20% refund, or (2) a gift card equal to my order amount ($37.98). I chose option 1 immediately. Days later, I received the exact same automated email asking me to choose again. I replied again, but since then--silence. No replacement, no refund, no response. Now I am left without the gift I ordered and out the money I spent. It feels like the customer service is just an automated loop rather than a real person handling issues. Very disappointing experience, and I would not recommend ordering from them. read more

Payment doesn´t work at all. Tried 3 different cards, Apple pay and Google pay. Nothing works, all declined. read more

My solar memorial quit working after a month very disappointed and sad I wanted to buy more but I won't be doing that because the first one I bought didn't work read more

We got a 18" pool and patio sign. I just love it. It was delivered sooner than expected, It's lightweight so I don't have to worry about hanging it, the options/customizations offered made it even more perfect. It's going to be the perfect addition to our patio. I normally don't order direct from sites due to security concerns; I usually go to Amazon to see if their product is sold there. This item is, but it didn't have as many customization options so I chose to take a chance and I'm very happy with the result. If I had any complaint, it would be that I wish the colors were flipped. So instead of a black sign with light brown/tan accents, I wish I had the option of a light brown/tan sign with black accents. Otherwise, it's perfect! I will definitely order again. read more

This is a terrible place. The quality is terrible. The sizing was 4 inches off and they ignored all of my emails for help. Products are drop shipped from China. read more

Tacky product . Nothing like the Christmas ornament shown on their website . Not worth the price . It might be ok for less money.

PawfectHouse™: They can't even spell I bought 5 shirts for my boys and me for Fathers Day. They were all to have each of our names. They printed 2 of the same name on 2, therefore forgot one on each shirt. And, the last name on each shirt was spelled Simard'ss and not Simard. $154 dollars I need to do a stop payment. DO you think THEY would reach out? Hell no. Asian company. I did not ruin my Father's Day. I'm not that soft, but it sure would have been more enjoyable. Review Photo read more

Delivery date deception. Paid extra for expedited shipping, ordered weeks before holiday cutoff date. Now stating as of 12/21/25 it will be 10 to 15 MORE business days. Is already over a week late. I will never use or recommend this company. I wish I read the reviews prior to ordering. read more

Slow shipping from China and poor or no tracking. Requests for help seem to be written bots.

Ordered Christmas ornaments for family members. Shipping has said it is out for delivery since 11/23/25. It is now 12/5/25 and no package. I have reached out repeatedly and every time they say they will escalate this and get back to me. They don't. Then they told me it was the fault of the post office and I needed to check with them. The item was never turned over to the post office, and there is no postal tracking number so how can I ask them. I ordered these items on 11/10/25 to ensure I had them by this weekend. Today they emailed and said they wanted to "make it right" and make another set of ornaments for me which would take 18-23 days to get here. (If they ever do, which I doubt) What good do ornaments that say 2025 on them do me if they do not get here until 12/28/25? I have asked repeatedly for a refund and they are not processing it. DO NOT ORDER from this company. read more

Do not waste your money! I bought personalized Christmas ornaments and they look like someone made them on their home Cricut. They were on a cheap piece of plastic, not 3D as advertised and the backside is printed backwards. It had a film that you had to peel off and was extremely difficult to get off. I would return them if I could!! They were way more expensive than they are worth. Would NEVER ever buy from this site again. read more

i ordered a plant holder on april 28, 2025 & was guaranteed that i would receive it before mother's day....not...i just receive this tiny plant holder on june 4, 2025 (not worth the money). spend $45.00 including shipping & handling. i asked for a refund...they refused ***** a rip off **** i was in contact with pawfecthouse through emails several times, replies were a bunch of excuses. do not buy anthing through them... take the safest route "amazon" at least they do refunds & you get your packages to you on time! they are thieves....beware...... they are scammers read more

I order a planter of a cocker spaniel. It arrived its cute. I expect it to be more larger and sturdy. I also order it with my pets name on it and did not arrive that way. read more

Really disappointed that they show a address in the United States but my item is coming from China. Haven't got it yet but they got their money. read more

This company does not disclose it relies on products produced in China. There is no disclosure, poor communication, a lot of firms to redo customer issues that are never resolved. No response to inquiries and no response to phone communication. Use Amazon or Chewy, not these fraudulent crooks! read more

Despite specializing in Christmas ornaments the vendor claims "seasonal challenges" means my order made on December 2 won't arrive before Christmas. Their solution is to refund the shipping fee. No thank you - what point is a Christmas ornament that arrives after Christmas? Every email to the vendor has been met with cut and paste replies but no resolution. My advice - do not rely on this vendor unless you are prepared to wait months for your product and have to fight with the vendor to get your order. Don't just take my word for it - read through the 1000's of one-star reviews on the internet - I wish I had seen them first. read more

Pawfect House has a Better Business Bureau rating of "F" (lowest rating) as of 2025. This place has no customer service phone number (the business is likely based in China) so you have to wait for them to email you back to get a response. Their response times are 1-2 days, very frustrating. Ordering a customized memorial stone has been a hassle. I will never order from this business again. read more

BEWARE !!! Dog chew toy is microscopic in size. Photos are very misleading. My dog chewed this indestructible toy to shreds in minutes !! Very expensive even if the ad was true. Slow shipping ! read more

Bad service Didn't answer my requests Do not order from them they do not have quality products read more