Treat customers like they deserve to be treated not like a criminal when returning items with a…read morereceipt within the 90 days. I was returning an item the cashier didn't ring up which was a surprise to me however I was informed that they had to watch cameras to make sure it was there when I bought the frame. They spoke very loudly in front of the customers who were shopping. They could have conducted themselves in more of a modest manner instead continuing to say oh it's not you we need to verify well it sure felt like I was be accused of stealing. I waiting for over 20 minutes being humiliated and accused until they finally said oh she didn't ring up 2. No apology no thank you nothing except here's your receipt. I will never show up there again and I will tell everybody that I speak to you the way I was treated and I had a receipt. Can you imagine how they treat somebody without a receipt?

Very rude the older woman was so rude and disrespectful.She needs to be let go if she's going to…read morehave an attitude.

this store is so well organized and absolutely stunning. literally a hallmark movie. the two women…read morebehind the counter were so kind and inviting. i ended up finding a gorgeous knit american flag oversized sweater. even better, it was discounted. next time i'm in the area i'll probably spend more time in there. just very good energy. and no pushy sales employees l, yet very accommodating and perception.

I've always loved this store in the 12 years that I have lived in the area...unfortunately the…read morecustomer service isn't what it use to. What a pity because the people that work in the store represent TRUDYS !! Management might want to reconsider doing an overall of certain Employees!

********FAST SERVICE**********…read more I placed an order online for store pickup because I noticed an email with a coupon for a discount. I decided to make an online order and pickup in store. After placing my order. I noticed how close I was to this location and decided to stop in before my order was ready for pickup. I was greeted by Joann the front store attendant. She was so polite, kind, happy and ready to assist in anyone possible. I explained about placing an order online and requesting to pickup before it was ready. I even offered to go on the shelves myself and fetch the items. The moral of the coupon was in order to redeem the order needed to be placed online for delivery or pickup in store. JOANN notified me she would contact manager and see what is the best plan to assist me. Now let me digress for one moment. I noticed an African AMerican lady working diligently in the store, picking flowers, organizing store, answering phone and fulfilling orders. I was impressed with her resilience ; however, I was thinking she has to be EMPLOYEE OF THE MONTH. Unbeknownst to me she was the manager I was waiting on to fulfill my order. She politely asked some questions and assisted me immediately. I had already shopped for the items, she apologized for not hearing the device chime to notify of a new order. I was not in a hurry and politely told her I was more impressed with her working skills than worrying about my products. MRS DONNA was the best with whom I have ever encountered at this location. The store was clean, quiet, calm and friendly. No matter who walked in the door they were both eager to help and provide assistance.

There is someone always ready to help you. The prices are very good also. You can get ballons and…read moreframing too.

It's on par with the prices of Homegoods and it has super cute stuff and lots of known makeup and…read morehair products. What really made it a great experience for me was how CLEAN and organized every little thing was. I didnt see anything out of place and it was really well stocked. I was at the self checkout and the associate came up to press the card button for me and told me to have a great day then headed back to continue organizing and stocking. I appreciated it!

NEVER AGAIN! Long story short, they said they had a product when they didn't and wasted my time! I…read morewas searching for an item and this store came up saying they had 3. Before I went to get it the following day, I checked online again to make sure they had it and the qty was 9. I went to the store, looked around a bit and when I didn't find it, I asked for help. The employee, reluctantly, checked where it was "supposed" to be and when she didn't see it, she told me to come back in an hour bc it must be in the back. I asked if there was someone else who could check bc I didn't want to come back. If the qty went from 3 to 9, at least 3 should be on the shelf! After getting another employee involved and about 20 minutes, I was told they didn't have the item and it was common for Popshelf to use the same item/sku # for multiple items. So, what shows online is not necessarily what they have in the stores. What kind of business is that?

Good. Fuckin' A.........................................yelp sucks. requires a lot of keystrokes…read moreb/c they suck ass.

I love HomeGoods and shop here often, but today's checkout experience was not great. The cashier…read moreseemed more interested in discussing her divorce and personal preferences with another employee than helping customers. It came off as disrespectful and unprofessional. Customer service should come first.

Felt very discriminated by one of the ladies working there. I usually always feel welcomed by the…read moreladies who work in the afternoon, but yesterday I stopped by during the day & the environment wasn't welcoming at all. I appreciated the help of the lady working cashier, she went out of her way to find if they had a product I was looking for. As the other lady didn't even greet or offer to help me, whereas when other ladies came in she greeted them & offered help. I think it was cause of my age & race that she didn't bother to look my way. Regardless I'm a paying customer. Very disappointed, will not be returning to this location.

Very large selection of seasonal items. Quality merchandise. Friendly and helpful staff. We found…read moresome lovely items on sale, too.

I feel the remodeled B&Ns look good and I like how a lot of sections are like little enclaves. The…read morestaff seems generally chill and the cafes are nice, too. I do have a pet peeve with B&N in how they love to slap stickers on books still, in 2026. Like, are you trying to encourage me to buy books online where it comes in better condition (with free returns) and often better pricing for paying rewards members? And it's kind of the nature of a bookstore where people will take out a book and flip through the pages, sometimes manhandling it, but there would sometimes only be that one copy of a book with it not being in great shape. If Barnes & Nobles could stop slapping promotional stickers directly on the book and had spare books tucked away in mint condition, I'd feel far more encouraged to stock my own private library from them.

My daughter and I went in to see if this certain book was there that I want called My Husband's…read moreWife....so if you guys know where I can find it let me know...I. still looking Went in and was greeted by this lovely lady which was super nice I have never seen a bookstore so packed before I mean every aisle was packed with ppl you swear it was a book signing going on I did see my favorite author which is Stephen King...thanks mom Nevertheless I didn't find the book I was looking for so we just looked around and left

*************SUPERB CUSTOMER SERVICE****************…read more This team of individuals at this location DELIGHTFUL, COURTEOUS, FRIENDLY AND GENTLE. They are led by an amazing manager. It was such a splendid service moment in time that I really don't know where to begin. I sat in car for a minute contemplating on what I wanted to buy, prepare my BBW app (Horrible service and WIFI we all know so Well once you reach any register) and also have a list ready. Well as I begin walking to the door, I was being nosey watching a couple leave PETS SMART training their dog in the parking lot. As I walked in , there was an associate who appeared to be trained at CHICK FIL A (SHANEKA), who greeted me with a smile, bubbly attitude, basket in hand and already showcasing the new scents samples. FREE SMELLS EVERYONE!!!! CHILE SHE ALMOST MADE ME BUY THE WHOLE STORE. She was knowledgeable, courteous, kind, sweet and mostly exemplified patience. She showcased patience by offering several scents while making the best decision. Then I called my boyfriend on FACETIME to ask if he needed any more scents and he of course he needed more (WHY DID I OFFER). She politely listen to all his request, offered him to try new scents, and of course encouraged him to buy the whole store also. We were able to find all of his request except one item which I was able to locate at another store, then I proceeded to find my items. As I was shopping I overheard her talking to another guest in the store and you could tell he was not having a pleasant day. I heard her offer him encouragement, assist with his shopping and before he left he was smiling and thanked her for cheering him up. BBW has a true gem with SHANEKA Then I was greeted by the most amazing manager MONICA!!!!! Oh my goodness on what planet was she found. This lady is the epitome of how you lead a team of individuals. She not only leads by example but she assist wherever is needed. I almost did not know she was the manager because she fit in with everyone working and assisting guest. Then I proceed to the register and was greeted by VALERIE and APRIL (New Associate). Two of the sweetest individuals ever. VALERIE was training APRIL and they were patiently waiting as I was checking and making sure I had everything I needed. The store was giving away a free travel item yesterday which was a plus and all of my items were bagged well and I was asked if I found everything I needed before leaving. APRIL will be a great asset to this company and VALERIE needs to be the designated trainer. EVERYONE AT THIS LOCATION WAS WONDERFUL. I was unable to get everyone's name but I wanted to make sure I acknowledge the people I interacted with the most. THIS STORE IS A MODEL STORE AND THEY DESERVED TO BE RECOGNIZED. As I was preparing my review. I called the store to make sure I had everyone's name correct and spelled corrected. I was greeted by LACHEYA, LORD JESUS you can see her smile through the phone. She spoke so eloquently and poised. Her manners were impeccable, stating " YES MAAM" with every remark I made. NOW CORPORATE I KNOW YOU CANNOT BELIEVE I WAS NOT COERCED, BUT PLEASE BELIEVE I AM A HONEST REVIEWER AND I WANT OTHERS TO EXPERIENCE WHAT WAS DISPLAYED TO ME. I AM LOOKING FORWARD TO RETURNING. Last but not least the display of items was gorgeous and store smelled amazing.

Well organized store with very friendly, helpful, and masked employees. My oldest daughter had no…read moreproblem locating what she was looking for. She also had no problem using her coupons. The family will definitely return to this store.