We were looking for an overnight boarding for our 2 pups. [[HIGHLIGHT]]Fun experience with all the staff here, from the accommodation with the evaluation, the easy check in/check out process, and keeping us in the loop through the whole process.[[ENDHIGHLIGHT]] My wife and I were very happy and comfortable with how they took care of our pups for the night and sent us home with a photo of their stay. We'll be bringing them back for future stays. Thank you! read more

Riverwalk Pet Resort - Pet Groomers Near Me - Riverside, California

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I love taking our furry family member to Riverwalk Pet Resort. Everyone that we have come in contact with is amazing and you can tell they love our pets. Ceara is our go to groomer with ours. She has a lot of patience and she's great. read more

Riverwalk Pet Resort - My beautiful Berdoodle who gets groomed at Riverwalk Pet Resort. - Pet Groomers Near Me - Riverside, California

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So far this year, we have boarded our two puppies with them twice. Both of our dogs are blind and deaf. They were very well taken care of and we received daily pictures of them. Highly recommend them. read more

Never take your dog to Riverwalk pet resort not long ago. I took my dog they hurt his neck. They injured his neck. I would never recommend anyone taking their dog there. [[HIGHLIGHT]]They don't care manager never called me back manager doesn't care about your pet[[ENDHIGHLIGHT]] I would never take my pet for a bath there anymore. I wouldn't recommend not even my family friends or anyone I had a bad experience and will never take my pup there anymore from 1to10 I would give them a zero read more

I really love this place. And so dogs my dog!! I take my fur baby here for day care. She gets super excited when I even mention it to her and when we drive around the corner she jumps for joy and runs inside like she owns the place. (Thats says enough on its own) I really love how they take holiday pics of your animals and make them feel extra special on their birthday. My dog muffin got a bday card, a photo and even got to pick out a free toy. You can really tell how much love they have for the animals. I couldn't recommend it enough!! read more

Riverwalk Pet Resort - Halloweenie - Pet Groomers Near Me - Riverside, California

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I can't say enough good things about Riverwalk pet resort! Healthy snacks and toys available! Loki goes for doggie daycare, playing with pups while I work. I trust my dog with very few! Highly recommend them for all your pet needs. The owner and staff are all very knowledgeable and care about the animals! Thank you so much Amy, Ahylie, Leilani, Victoria and Cindy! read more

Riverwalk Pet Resort - Pet Groomers Near Me - Riverside, California

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Little Layla loved Amanda her groomer. She looks beautiful and is prancing around showing off. Thank you for taking such good care of her!

I've been bringing my doggy here since I adopted him from the shelter. When I got him he had healing wounds and a bad leg. I've tried so hard to get him to trust people again. I picked him up today from grooming and I noticed he had red markings on him. To me it looked like blood. I went back inside to tell them he was bleeding and they told me it was from the sling and that it was a rash. I was so upset because they didn't tell me when I picked him up. I don't fully believe them because he had markings on his neck, chest, leg, and ears. I feel like they handled him rough or put him with another dog. I trusted them with him. He's had such a hard life and it hurts that I put him in a situation where he got hurt. I wouldn't have posted this if they just told me but I had to find the markings on my own. read more

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Since our first review has been DELETED. I will continue posting this information for awareness on boarding. We left our dogs in early November for our wedding. We called regularly to ask how they are doing because that is the only way to get updates. Every time we called we were told "they're doing good". We confided they were doing good. Upon pick up we were shocked to see one of dogs had a terrible nose scrape his raw skin was pink. We went to ask the receptionist what happened and we were told "they did not know " or that "the evening staff maybe knew". We called several times and they gave us different stories every time, as to he came in like that (which he DIDN'T) we have pictures confirming his state before drop off. Another issue, we were told the dogs were given baby food mixed in to their dog food to stimulate them to eat. We have never gave our dogs baby food and as a result they came home with Diarrhea. Please be advised as to the state our dogs nose is in now (December) and has not yet nor ever will heal. read more

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Other dog parent from recent review: We brought our puppy for their first full day daycare after their evaluation since we were still impressed by the staff and as expected they were quite efficient on check-in and thorough with the follow-up. I had a chat with some of their staff and they were very transparent on the processes and it does seem they took our recent feedback seriously and constructively - signs of a good business. I would like to speak for all new pet owners: Even though this business (or others) are experienced pet daycare, us new pet parents need to be eased into daycare/boarding/etc since these pets are family to us and we require more reassurance in the beginning (especially since our pup is a bit nervous!) - and this time, they were really awesome to keep me updated whether through Instagram or via email updates. So based on my experience so far, it was a rough start with the communication but it has since improved, so overall quite happy with how the full day daycare was and how awesome their staff is. I do hope to continue to rely on the Riverwalk team to help take care of our pet baby! read more

Wow!! Wonderful, kind staff who care about pets. This was my first boarding experience and I was very sad leaving my kitty. I was emailed daily with videos and updates about her, which was so comforting. Thank you so much for easing my mind. read more

I've taken my dog here multiple times and she loves it! She enjoys the day care and I enjoy the grooming services as she comes home so clean and with a shiny coat read more

Definitely recommend. :) My kids, my pups are equally the same so when I say I won't leave them with just anyone - I won't. I researched quite a few of the local daycare and boarding places and ended up choosing Riverside Pet Resort. My pups have stayed the night as well as attend daycare. Although one of my pups (of two) has to be separated (dominant), they allow the 2 to have their own play time. The staff have been friendly and answer questions I may have. The resort has an IG page which they often post stories throughout the day. The prices are reasonable and worth the cost if you need daycare or overnight stay. They recently increased but nowadays what isn't - again worth the cost knowing your fur-baby is in good hands. :) read more

Been bring my my dog here for 2 years or so and the few visits they have been cutting my dogs hair the way they want. So I confronted them abt It. I was never rude. They gave me $35 credit. So I took him back today and the same thing happened today. They cut his hair the way the wanted to. I would have preferred for them to let me know they couldn't do his teddy bear cut. (Mind you they In itially started off giving him the teddy bear cut) so when I let them know that I didn't like the cut and ai was gonna leave a bad, all of a sudden ai ha e been hostile. Riv erwalk pet resort do better. Get some staff with Integrity. To lie on a customer is beyond me. Do better. O/10. Would not recommend. Customer service 0. read more

Riverwalk Pet Resort - Most definitely not the cut I asked for. - Pet Groomers Near Me - Riverside, California

This facility has gone from great to terrible. We have been clients for about 5 years know and stuck around through Covid and new ownership. Although we didn't love all of the changes made when ownership changed they always made it right. [[HIGHLIGHT]]However, recently service has declined: Katie who answers the phone is never in a rush and hardly helpful and tells me my dog has "enemies" that bully her.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I can ask to speak to the facility and am constantly told they will call if they have time but if I am called it's not for hours.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They have changed rules and continued not to express these changes until it is too late and we are in a pinch.[[ENDHIGHLIGHT]] I will be finishing our daycare package and be moving to another one of the new facilities down the road in hopes for a better facility with less issues and better customer service. To say I'm disappointed is an understatement. read more

I just called to book my bunny a 2-night stay and found out that they have new ownership which I'm really not happy with. It used to be $15/night for a small animal in a cage. Then it increased to $20/night at the beginning of the year which is reasonable. Now there's all these stipulations on drop off and pick up time. If I want to drop off before 1PM, it's an additional $20...basically paying for another night. And if I want to pick up after 12PM, it's a $18 fee...basically an additional night. So what should've been $40 for 2-night stay turns into $78. This is a rabbit stuck in a cage all day. They also wanted a 50% deposit - nice way of telling loyal customers that you think they're lying thieves. VERY unhappy with these changes and while it's not easy finding rabbit boarding, I will go the extra mile to find a more reasonable place. PS: It sounds ridiculous that the recorded greeting is in a UK accent. They've lost a loyal customer today and I will not be recommending them any longer. read more

Excellent experience from start to finish. Staff was friendly and showed genuine care for this nervous pet Mom leaving fur baby for multiple nights. Communicated and sent photos and video throughout stay. I definitely have found the spot for my pup when I need doggy daycare or boarding for my little darling! Thank you Riverwalk Pet Resort! read more

Riverwalk Pet Resort - Pet Groomers Near Me - Riverside, California

I brought my German Shepherd there for daycare for the first time under new management. The staff acted if though they didn't want me or my dog there. They finally took my dog in the back, after a few minutes the manager ask me to step outside. He says, your dog is real nervous and he is under weight by 15-20 pounds. I told him my dog just went to the vet last week, he is Fed well and the vet said he was fine. We left and the next day animal services show up at my door. I let him see my dog and he said my dog looks fine and very happy. I took him to the vet again and the vet said he was fine and if I had concerns I can give him another cup of food. I will never take my dog there again ever. read more

My dog is 20 years old & has an excellent bill of health from the vet as long as he takes his meds, he's fine. Another boarding place that he always went to turned him down due to his age. It didn't matter to them that he had a clean bill of health from the vet. They flat out refused to board him. So I contacted Riverwalk and they said no problem as long as the vet cleared him and he had his shots. I boarded him here and he was a happy dog. The people here are very nice and obviously love animals. They sent pictures of him to my email and when my husband picked him up, he was in great condition and obviously had done ok there. They were very loving to him when I asked if someone could hold him during his stay, they had a worker spend time with him. This is a great place to board your pet and if your dog is elderly it's not a problem, they keep them in a calmer group of dogs when they play. read more

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Took good care of my mini poodle. He does not mind going there at all! He loves the special ice cream they serve.

The service I requested was to have my dog stay for daycare and to have vaccine administered. The first time I went there for vaccine. A guy with long hair completed them infront of me and I appreciate that. However this time which was "Amy" if that's her real name, she lied and said she needed to get the card. Came back and said she already gave it. How do I know if it's the right one? How do I know she gave it? I don't. And I don't appreciate that at all. I explained to her, what if it was her kid, do you just take your kids and give them vaccine without you present?? No! She obviously didn't care! And had no respect for it. read more

My first time here today. Must say they have friendly staff, giant facility. Definitely recommend this place to everyone!! read more

Riverwalk Pet Resort - Pet Groomers Near Me - Riverside, California

I'm going to be honest. The great boarding reviews made me want to try this place out. The staff was super nice and friendly. BUT I'm not happy with the blotch cut. I did tell the groomer to go as short as she needed because my dog needed an overhaul like no other. But to see all the unevenness of the buzz cut I honestly want my $25 tip back. I won't come back here again this was absolutely not worth $75. read more

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[[HIGHLIGHT]]Front desk and phone staff not friendly at all.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Hate to see how unfriendly the ones working in the back are.[[ENDHIGHLIGHT]] read more

Trustworthy. Reliable. Honest. It's refreshing to arrive to an establishment where workers like their job, but it's comforting knowing that these caretakers like their job and will care for your dog as their own. We recently boarded with Riverwalk Dog Spa and participated in a 4 hour evaluation. Amy, Ahylie, Drew, & all other staff made us feel comfortable leaving our dogs in their care. The suites were clean and well taken care of. Dogs were fed and all toys/belongings were returned. Our dog's bed was even washed/cleaned before being returned. We were called when an incident occurred and we were kept well informed. This staff went above and beyond to make a nervous dog owner comfortable and exceeded my expectations with my dogs. Would highly recommend others to take a tour of this facility and opt for dog boarding or daycare. read more

I've been taking my very high maintenance male German shepherd to Riverwalk Pet Resort for almost 2 years now. We cannot leave him home alone for more than 5 minutes. He gets really bad separation anxiety so I take him here very regularly. I know he likes his experience here. He gets really excited every time we make that turn onto Severn Way and he practically pulls me into the front door. The staff are always excited to see him and they have clearly put a lot of thought into providing a fulfilling experience for my sometimes anxious pup. I know he can be a little anxious around other dogs and they took the time to group him with other animals that play most appropriately with him. Sometimes when I pick him up he's a little stinky, but I know my boy and I also know he likes to scent rub on walls or bushes that other dogs have urinated on. That's my dog's behavioral problem and I don't blame the staff one bit. I just give him a bath at home and call it a day. Thank you Riverwalk Pet Resort for the service. read more

Riverwalk Pet Resort - Staff provided picture of my boy Kevin. - Pet Groomers Near Me - Riverside, California

My daughter was deployed with the military and needed a place to do daycare and later board her fur babies for over a month. Gia, Chris and the whole team have been absolutely amazing. You can tell they truly love our pets the way we do. They're super kind and helpful. They were so accommodating to this military family and showed empathy. They even hold parties for the dogs/cats. They had a Halloween party for all doggies with costumes and treats and had a good bye party for our doggies when they were due to be picked up for good. If you're looking for a place where you know your babies will be treated right and take care of, this is it! I highly recommend this place and if I had a chance of doing 6 stars instead of 5 I would not hesitate! read more

I Googled "flea bath for cats" and this place popped up. I'm not from this area. I found an abandoned kitten in a parking lot and upon noticing a flea, immediately made an appointment. When I pulled up I realized it was a dog grooming place but they were so nice! I forget the groomer's name, Shea? She was very accommodating and took great care with "Rita" who's name I changed to Hope b/c my company's (CharityRx) slogan is Beacon of Hope, and she certainly is. They clearly love animals here and I was happy I found them. I would recommend this place highly to anyone needing pet-loving humans to care for your furry kid. read more

Riverwalk Pet Resort - Day 1 of being home after her journey. - Pet Groomers Near Me - Riverside, California

Our St. Bernard loves they visits she has with this team! They always greet us with friendly smiles and by name. read more

Riverwalk Pet Resort - Pet Groomers Near Me - Riverside, California

We were a little nervous leaving our 5 month old pug due to some of the reviews so after a daycare visit we asked to get a tour. The facility is very well maintained and the staff is very friendly and told us all about the puppy's day and why they do certain things! My pug had soooo much fun and we will definitely be going back!! read more

Chester is awesome! I have two very large old englsh shedpdogs with extremely long double coated fur. I have been to so many groomers and have never been this satisfied with the grooming. Chester is kind and gentle with our dogs and i will never go anywhere else. Chester gets an excellant, outstanding review by this very hard to please client read more

My yellow lab Cooper loves to come here. The staff is always so friendly and good to my pup. We use the daycare and boarding services. I recommend this place for all your dog/cat needs! read more

Riverwalk Pet Resort - His huge smile while staying at Riverwalk Pet Resort! - Pet Groomers Near Me - Riverside, California

I am so saddened to have to write this review honestly. I have 2 dogs and although they would both come here I typically brought only one. It was on my way to work, had good hours, and financially there were some things that worked. Plus the dog loved coming and the staff was always so wonderful. Then things started changing and I was told there were "new owners" and they were shifting things. First was the military/first responder discount.....ok fine I didn't serve to get that and it was a simple bonus. Then the prices changed a bit.....inflation so it's fair. Then the straw that broke the camels back for me the packages and policies changed. The staff could no longer split my full days into half days. So because of work schedule sometimes I would need half or full days. It was simple to buy a full day pack and just break them down as needed. Not anymore now I have to buy BOTH full and half day packs to do that since there was no mixed option. Yeah sorry you are trying to get me to buy 2 packs hoping the timer ticks out on some of what I pay for and you get some extra free cash. I voiced my concern to the staff and every one I talked to agreed it was an issue and that I was not the only one bringing it up. They even said the new owners were told and "didn't think it was going to be that big of a deal" and that "they don't expect people to stop coming." Well wrong at least for me. Not only do I not come for daycare, but I took my boarding and grooming business elsewhere too. I get you have to make money but you should also consider the customer at least a little. Clearly the new owners are not doing that. read more

New ownership is super unprofessional! I wouldn't come here again. Save yourself and your pet!

Their groomers are the sweetest. Everytime I go, they treat my pup like he's royalty. Plus they are more affordable compared to other local groomers. I've also boarded my pup here and they put him in the senior area with the older dogs. They are attentive. I definitely recommend. read more

First time boarding our puppy. He stayed for 3 days and staff said he did great even met a new friend for the first time (Chewie). They took Christmas pics w Santa and gave him a bandana. He seemed to have had a fun time with new friends. Thanks to the staff that took care of our puppy. read more

Riverwalk Pet Resort - First stay away from home came back happy and perfectly groomed they even took pics with Santa. - Pet Groomers Near Me - Riverside, California

We Love taking our babies here when have to go out of town. Staff are amazing and so accommodating. And We know our babies loves being able to play with friends. Thanks Riverwalk Team!! read more

Riverwalk Pet Resort - Peanut-butter - Pet Groomers Near Me - Riverside, California

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Absolutely love this place! Friendly staff and the place is clean. Their prices are reasonable too even though they increased a little bit and some rules are now changing. My kitty doesn't want to come home when I picked her up! They are also posting photos of the pets on Instagram which we love because we get to see them interact and play with their staff unlike before where we had to call and request for photos. I will definitely come back! Planning to bring my other cat and guinea pigs next time! Thank you Riverwalk Pet Resort! read more

THIS PLACE NEEDS TO BE SHUT DOWN AS SOON AS POSSIBLE. MY DOG WAS BIT BY ANOTHER DOG HERE AND NOT ONE PERSON BOTHERED TO TELL ME ANYTHING YET THEY KNEW EXACTLY WHAT HAPPENED AND TRIED TO PLAY DUMB AS THEY ALWAYS DO!! THE OWNER DOES NOT CARE, WILL NOT REACH OUT TO YOU, AND IF YOU GET HER ON THE PHONE, SHE'LL EITHER PASS YOU OFF TO SOMEONE ELSE OR WORSE, THIS LAST TIME SHE PUT ME ON "HOLD" UNTIL THE PHONE HUNG UP. If you care about the health and well being of your dog, DO NOT BRING THEM HERE EVER!! I have been bringing my goldendoodle here for over a year now- mind you, having MULTIPLE occasions of neglect, lies, expensive vet visits after leaving. I I should have stopped trusting these people A LONG TIME AGO- however this time the neglect of this place was beyond DISGUSTING!! I left my dog recently for ONE NIGHT and asked for a grooming before I picked him up. I picked him up like nothing happened, and asked "How was my dog?" Them, with a smile, "Everything was great! He did great!" - the fake response I usually get. Sure enough as soon as I get home I look in my dogs right ear only to find a GIANT GASH of FRESH BLOOD and scarring in multiple spots!!! I called them to ask them if it was a grooming incident or if he got bit. Groomer said he didn't see anything but that my dog didn't want him to touch that ear so he "avoided it". HOW? Then I ask them to keep investigating and sure enough, the response "I think he's the one Cooper went after on Monday. Tristen had separated them and looked him over to make sure he was okay." WOW!! SO THEY KNEW THAT ANOTHER DOG WENT AFTER HIM! THEY KNEW HE WAS HURT AND TRIED TO PLAY IT OFF LIKE NOTHING HAPPENED!!!!!!! NO CALL OR TEXT OR EMAIL FROM THE OWNER. She simply DOES NOT CARE!!! OTHER HORRIBLE THINGS THAT HAVE HAPPENED HERE: A few months back I picked him up and of course, no sign of anything bad happening there. I take my dog home and he has the WORST NON STOP DIARRHEA you can ever think of, and sure enough, he had gotten a parasite from this place!! What did they say?? NOTHING! Did they take accountability for most likely NOT PROPERLY CLEANING OR PICKING UP POOP to where my dog had to be given fluids and on multiple antibiotics costing me over $300, MORE than I spent on his stay there! Again, OWNER PLAYS DUMB AND DOES NOT CARE. After this happened, I should have known better to not bring him back, but again, me wanting to give them the benefit of the doubt, I took him back again only because one of the employees had said "well the owner wants to give you 4 free nights of boarding for what happened". I figured okay, still weird that THE OWNER HERSELF couldn't call me to say I'm sorry for what happened, I'll comp your next stay; it's one of the employees. When I brought him for that next stay, I was out of town so I had missed a few calls. I check my voicemail to see that one of the employees had called on his personal phone to say that my dog wasn't up to date on one of the most recent shots. So instead of WAITING FOR ME TO CALL BACK TO VERIFY THAT IT WAS OKAY TO GIVE MY DOG THE VACCINE, I END UP FINDING OUT THAT THEY GAVE IT TO HIM ANYWAYS!!! When I found out I said wait.. do you do that with all the dogs? And he said "because of what happened (with him getting sick the time before) the owner wanted to include the vaccinations with your comped stay". So was I supposed to be happy that the shots were free? Even though I NEVER EVER HAD CALLED BACK TO CONSENT THAT IT WAS OKAY TO GIVE IT TO HIM! My mind kept racing thinking, what if I had JUST given him his vaccines from his vet but just forgot to tell the dog boarding? And they double vaccinate him?? This is ALL SO NOT OKAY!!!! They also do NOT WANT TO GIVE YOU A TOUR OF THE PLACE, the excuse was always oh because of Coronavirus, no tours. So now that that's all been out of the excuses, this time around I said hey, I want a tour. The employee kept AVOIDING my request to for a quick tour and kept helping every other person who had just walked in. Even as I had been waiting for 15+ minutes for him to help other people who also came in after me. Wonder why they always avoid tours? Why you can't see the cameras from home? Oh to top it off, during this time of me asking for the tour, I couldn't help but notice that there was a big red note on my dogs file that said "supervised play only- may be a poop eater". WHAT? My dog in the 4 years I've had him has NEVER eaten or even thought to eat poop in front of me. So disgusting. But yet that's a giant note on his file and again NOT ONE PERSON EVER BOTHERED TO TELL ME A THING!!!! I just hope that anyone even considering, and all current pet owners who use this place will THINK OTHERWISE IF YOU LOVE YOUR ANIMALS. I have found that using the Rover app is much more trustworthy with your loved ones than this place. These people will smile in your face like nothing happened, because they don't care and nor does the owner. read more

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This is the only place I trust to take care of my dog in the area. I have a 17 year old Maltese so he requires a lot of special attention and gentle care so I'm always a bit nervous leaving him in others' care, but that's exactly what he gets here! Love the new management--everything is so organized and efficient. Definitely recommend Riverwalk Pet Resort! read more