How Important is "Follow-up" ? NOT VERY with Tender Touch!!!…read moreA week ago I gave Tender Touch a call & left a message to set up an appointment for my pet. Mary did NOT return my call at all. I called her today. She answered the phone ! YAY !!! I told her I called a week ago, leaving a message that I was looking forward from hearing from her to set an appointment. Her response sounded non-caring, oh, well, ... "I'm so busy, I lost the message, I'm not taking any new customers, I'm low on help... maybe you should call back in 2 months." Is it REALLY so hard to give a 15 second call back to let me know "At this time, I'm not taking new customers, I'm low on help." 15 SECONDS AT THE MOST! FOLLOW-UP IS 1ST IN LINE FOR GOOD/EXCELLENT CUSTOMER SERVICE... that's why I gave Mary, the owner, a 1 Star.

This is called Tender Touch for a reason! Mary is so patient and a perfectionist! She knows what…read morethe pup is thinking and gives them time and space!

Very comfortable spot. Taking care of your pet and being thorough and quick. A great experienceread more

NO STARS!!!! My husband took our dog to get a rabies shot and asked the vet about ivermectin for…read moreparasites. The vet told him yes he could give dogs ivermectin but did not let him know the dosage or the fact that there could be serious complications. Well $3400 later and ER trip in the middle of the night our dogs has sudden blindness and tremors. Serious complications indeed. I'm very dissatisfied in this veterinarian as they should have been more forthcoming with the accurate information regarding this medication. I'm also upset at myself that I didn't further investigate, but most people take the word of a professional. I will be moving our animals elsewhere and am considering taking legal action.

Dr. Norris is so kind, knowledgable, and has patience of gold! He has been treating my fur baby…read morethrough her health issues, and has taken such great time and care assisting with her treatment plans. Dr. Norris really listens, and has great advice that works! This is truly a great clinic with extremely loving people who care about animals. Thank You!

Thet got our dog in on short notice.After another vet misdiagnosed him. They figured out what was…read moregoing on, and he's on the path of recovery. Thank y'all so much. Great vet and you can genuinely tell that they care

Gave my torti cat a great lion cut! Loving care for animals. Thank you! Great place to take your…read morecat for a beauty day!

I always have the best experience and appreciate how clean everything is. Love having such sweet…read morepeople taking care of my furbabies.

everyone there is very nice and really care about your pets. I've gotten great care and good advice…read moretoo.

I have a Corgi that will turn 11 in January. In October of 2023, he was diagnosed with AIHA. Then…read moreOct of this year I learned that he has DM. When our old vet retired, we had to find a new one. 1 of the Dr's from our old clinic had recently moved over to the HSB Vet Clinic. We thought we were making a smart move my switching everyone over there since we were already familiar with her. That turned out to be the BIGGEST mistake! When I discovered something abnormal on my corgi's scrotum area, I took him in. She did not do any testing whatsoever, looked at it, had another Dr look at it, came back & told me that they believe it to be a form of cancer. She continued to tell me that due to his age & medical history, she didn't feel as though he would be a candidate for a biopsy because he probably wouldn't be able to pass the anesthesia & they didn't think they would be able to stop the bleeding. In short, she was basically telling me he should be put to sleep. Something in my gut didn't feel right. I decided to get a 2nd opinion. Made the appt with Dr. DeFiley, took ALL of his records. She was more optimistic. In all of his prior blood tests, his platelets were all in a normal range. So there shouldn't be an issue with clotting. She did the surgery & sent what was removed for testing. Turns out it was NOT cancer! This was such a relief! To think that the other vet made no effort at all to help my Flapjack & suggested he be put to sleep infuriates me! Needless to say, we are extremely happy with Dr. DeFiley & will doing all of our business with her at Bluebonnet! She's truly cares about the wellbeing of your fur babies.

Took my Aussie to her. She did a wonderful job! My girl feels young and frisky again!! We will…read moredefinitely return.

Dr. Goad is awesome! She really cares about our pets. Together with her staff, they do a thorough…read moreexamination and explain what's going on and the next steps. She reminds me of Dr. Pollard and we plan on going back for many years to come.

Dr Mc Bride is truly a pet lover. The man is just the best…read morethere is. Fair prices , takes the time to explain what is going on. Truly loves your pets. The place is amazing.

I was out of town when someone who's watching my house let the doors up and my dog got out. They…read moretook care of her and make sure I knew where she was

Nothing like pulling up to a place and seeing a bunch of employees smoking.... gross...What an…read moreattitude the ladies that work there have. First of all we got there before they opened to get a puppy. We tried calling three times on our way. We drove 75 miles to get there. But because someone left a message on their machine they told us they were "holding" the puppy for them. They had no idea what time the other people were going to be there. And the ladies were pretty rude about the whole situation. In my profession, if you get there and have the money first....its yours. Don't waste your time or donations on this place. They need an attitude change and need to update their website to be specific about how they handle things.