Direct Mobility is a company with perfect service. I really sprained my ankle and needed a way to…read moreget around the house. Crutches were not an option. I called Direct and they had a scooter in decent condition to the house within 4 hours. The price was fair. Direct promptly picked up the scooter as promised. I would definitely use this company again. I'm not sure they take insurance but I suspect the copay would be more then the cash price. I should be back hiking in a couple weeks.

This company has excellent customer service & awesome , affordable prices. I rented a Roscoe knee…read morescooter because I had ankle surgery. I was able to go back to work sooner & have a more normal life having the use of this wonderful walking aid. I highly recommend this company!! Tess Balingit Chandler

What a horrible experience with Cami. She sold my mom a $3000 POC (portable oxygen). After 2 months…read moreit quit working. It was sent back for warranty. Mom was legally blind and did not know it was in error mode. She was deprived of oxygen for 2 weeks. She had a drastic decline at that time. We were told 2-3 weeks to repair or replace.... Nope it was 4-6. Today I got a call that it's fixed. It's 5 months old... they said routine repair. Cami did not call but had someone from the store call me. Well... mom died a week ago... I'd NEVER tell anyone to use Cami or this company. I'm heartbroken and this was so unkind of her. PCP felt and requested that it be simply returned and reimbursed. They refuse. It's not right.

Terrible service. Oxygen was delivered to my home. Billed for 6/13/2025- 7/13, bill paid…read more 7/13-8/13, bill paid. No longer needed called for a pick up. No response! My husband actually returned it, in person, 8/15 and received an invoice for the return, showing a zero balance owed. In February, 2026 I received a BILL for $250 + $5 late fee for 8/13-9/13. AGAIN, no one answers the Mesa phone or in the billing department. I've tried for 3 weeks to get this resolved, but how, when no one answers the phone!!!

Store manager Kathryn went way above and beyond to help me get all the specific style of scrubs…read morefrom various locations that I was looking for. She spent a TON of time with me and was so incredibly helpful. Thank you Kathryn!

Kristy wasn't wearing a mask. Not just once, oops we caught her off guard, repeatedly with 4 sets…read moreof customers walking around unmasked. Considering the clientele of healthcare workers she is serving, it's flat out rude to not have the decency to wear a mask. Perhaps she's unclear on what our days look like caring for sick patients day in and out? Put a mask on it isn't going to hurt you! We won't be back. Rules should be enforced. Masks, sanitizer on the counter and wipe down in between customers.

Stopped in to see and test drive their selection of electric wheelchairs. The manager was helpful…read morein explaining the different features. The store has a wide selection of mobility devices and aids.

My grandmother is in town and we are renting a walker from this business. My mother was able to…read morecall and get a walker rented in advance for me to pick up ready for my grandmother's arrival. Easy process and the store associates were helpful. They have a wide range of items to rent and I am amazed how I stumbled upon this gem. Rented the walker for $35/week. I think it's a good price, I will follow up on the experience once the week is up and the item is returned. Overall so far so good

I needed a few grab bars put in the shower and bathroom.Service was great! My husband feels a lot…read moresafer now. Very grateful for the quality of work and product.

This is a great medical supply store! Taylor was so helpful and pleasant to work with!read more

Jeff Lycans just cam here to deliver a walker. Enhabit referred me to him, but didn't say that he…read moredoesn't take insurance. He's a nice enough guy,,, but not nice enough charge me 6x what something normally cost. I asked WHY and he said "hey, its my gas and time." I needed a walker, and Jeff wanted to charge me $156.... VENMO OR CASH ONLY. Said he doesn't bill medicare because they don't pay enough and they are too hard to deal with. Well, I looked up the exact same walker online and it goes for $28. Gave him his walker and asked him to leave. Really great to have "patriots" like Jeff so eagerly trying to rip off America's hardworking infirm and elderly, already suffering the pain of dealing with their illness and and a medical system that favors people who never paid into it. NEVER AGAIN.

I had to have some equipment delivered by this firm the same day I came home from surgery. They…read moredid not tell me any detail of how they operate. I could not use the equipment because I have severe arthritis in my right knee. So after they left I called them that night and told them so. I followed up the following morning and talked to Jeffrey about the problem. His answer was, "well you said you wanted to try it out for one week" I said NO why would I tell you that since I couldn't even use it the first night. So now they are now billing me for 243.76 saying they have a policy a 2 week minimum on all rental an lift chairs, no refunds. I was still just out of surgery an non of that was told to me. I have called them 3 times and they won't return my calls. I told them I'm willing to pay the drop off charge $35.00 and 62 milage charge $35.00 but no return call. I'm a senior citizen retired and they don't care. So to make a long story a little shorter DON'T DEAL WITH THIS COMPANY. TWO BROTHERS ACCORDING TO JEFFREY OPERATE OUT OF A GARAGE. Well that explains their business and how they run it.

Thank you so much! My mom came in to visit for the weekend and needed a wheelchair since she has a…read morebad hip. The ladies here made the process super quick! Was in and out in less than 10 minutes which was great because we were pressed on time. Returning the wheelchair was just as easy. They have various wheelchair styles that you can rent out, just check their website or give them a call to find something that suits your needs.

This was the only medical supply location near me that was open before 9:00 am so I was able to get…read morea transport wheelchair for my husband's surgery recovery with no stress. The wheelchair was in great condition and very clean. The lady that worked there was very nice and helpful and showed me how the wheelchair folded etc before I left. The cost for the week rental was very reasonable. The return was easy peezy. If you need to rent a wheelchair or other medical supplies I highly recommend.