From our first contact with Home Care Bears, it became clear that their experienced team is very…read moreprofessional and caring.  My decision to accept their services was clear and easy.  My mother's aide is engaging, and most of all, has made mom feel safe and comfortable.  Whenever I leave my mother in their care, I am confident that everything will be taken care of.  I would definitely recommend Home Care Bears to anyone who is looking for reliable care for their loved one.

Absolutely amazing care. Jim, the president and owner was amazing to work with to get us set up…read more The aide he brought in to help my mom has been wonderful. She is punctual and just amazing with my mom. It has been a wonderful experience so far. We are very thankful.

No showed on the first day they were supposed to care for my dad. Rep didn't respond to texts, I…read morecalled the office and was told "no one was available" to work the shift....would have been nice if they told me that BEFORE they were scheduled to be here! They also somehow screwed up the hours that we agreed on, not that they were here anyway! Don't waste your time and money.

High turn over of staff, my Dad was sent to the hospital 14 times over a 2 month period for things…read morethat could have been handled by a staff member such as bandaging a minor bleed. Made calls to children all night long for non essential information. Facility smelled, activities centered around church and prayer not anything stimulating or interesting. My Dad was frequently locked in his room for long periods of time. It's all about profit margin not patient care. Understaffed as well as high turnover left patients without proper care.

When we first visited with my Mom we were told "they have never kicked anyone out" for not being…read moreable to continue to pay the over $8,000/month fee for living there. My Mom has paid them hundreds of thousands of dollars in the last 2.5 years and now that she doesn't have the money to continue to pay that they want to ship her off to another facility of their choosing without telling us where until the last minute. She's 92 and it will be devastating for her to have to move. They said they are at their quota for Medicare and will not have a bed for her. Don't send your loved ones there!!!!!!

Our health care provider, Olive, was prompt, caring, attentive, friendly and just everything you…read morewould hope for. I absolutely recommend her to care for your family member.

Aide got there and decided she didn't like the dogs so she left my mother alone. She met the dogs…read morethe day before - 2 sweet dogs who have never bothered anyone - never mentioned any issue with the dogs until later that night. At her request, we put the dogs behind a gate in the living room. Evidently, they got excited and knocked the gate over and went and sat on my mothers bed (which they do daily). Is this aggressive behavior? So scary that you leave someone alone? When I called to complain, they pretty much said, too bad... This is no way to run a business. If this aide had such an issue with the dogs, she shouldn't have been given the job. We made it clear that the person had to be ok with dogs. It's irresponsible to put an aide in place that sort of likes dogs? This place not for us - bad placement guidelines