Shop Local and save!…read more What a hidden gem in Florence! A full bakery and Bagel Shop with prices and flavors that cannot be beat! Service is fabulous and easy to order Table seating available inside Instant happy vibe upon entering The smell of the bakery is everything you remember Great community and food 3 cakes + 12 doughnuts under $65 Cakes feed 8-12 people

Ordered a cake for a baby shower and it was decorated perfect and tasted delicious and homemade!…read moreNot like chemicals and a bunch or preservatives!

Omg best different donuts in the world!! They just can't be beat. Reminds me of a hot glazed…read morebeignet ... being from Louisiana, I have to try making these!! I'm so glad they don't have a business in La or I'd go broke with these being $3 each and I'd really be fat! But worth every calorie and penny!!!

First, let me say over the years we've bought many cakes and desserts from Emersons. We usually go…read moreto the Florence location and have never had an issue. This review is specifically for this Dixie Highway location. My mother ordered a cake for a family birthday party from this Emerson's location. The girl who took the order said she was new. Mom ordered chocolate cake with white icing. The cake we received was chocolate with cherry flavor and yellow cream cheese icing. Frankly, the cake was disgusting and inedible. The chocolate cake tasted like it had no sugar but there was a faint cherry taste like they added cherry extract and the cream cheese icing was sour and overpowering with a lot of cream cheese. Out of 8 people, we all tried it and no one liked it or ate it. It's pretty hard to make cake taste bad but this one was awful. My mom called there a few days later and the same girl tried to gaslight her by saying they don't even sell a chocolate cherry cake, or yeah they do sell one but it has cherry filling not extract. Regardless, the cake we received was not what we ordered. The young lady told my mom to contact the manager. My sister contacted the manager by email, no response. She called and spoke to someone today (possibly the same very rude young lady) who basically accused us all of lying and hung up on my sister! We still have the gross cake, which is going in the trash where it belongs.

READ THIS preface:…read morei am very easy going. i have been in customer service for years and even on my worst i would have never treated someone how this woman treated me. i called to place an order to pick up a birthday cake- i just asked for "happy birthday X" with a small heart if that was possible to which the woman on the phone said yes and that it would be ready to pick up anytime today. i gave her my CC info over the phone and paid right then. when i arrived, an elderly woman met me and was pretty rude right off the bat, but nothing that would unnerve me. she asked my name but i gave her the name in the cake (because the woman on the phone didn't ask for my name) and she made a snide comment about that for some reason.. when i saw the writing on the chocolate chip cheese cake was bright fire truck red i apologized and let her know that wasn't what i had asked for- clearly a miscommunication because the woman on the phone didnt ask about a color- but i was not expecting red (in my mind i was thinking chocolate bc its a chocolate chips cheesecake right?) no worries, i just politely asked if they could scrape it off and rewrite it (in the most apologetic-not-wanting-to-be-a-burden way) prepared for her to say no.. she scoffed rolled her eyes was visibly angry with me making me feel horrible for even asking! (but after all i am the one paying for it!) when she finally came back with the cheesecake, i was appalled. all they did was smear around the red icing and write over it. i mean, i am not a particular person, i didn't even care the writing on it was ugly, but the red all over a white cheese cake was just- well there was no way i could bring that anywhere! i apologized again but let her know that's just not something i could pay for. i mean it was atrocious- and again im not very particular! (she snatched it away before i got a photo!!) she proceeded to become increasingly angry with me saying would refund me and wanted me to leave.. but i needed a cheesecake. any cheesecake at this point! she wouldn't even let me purchase a different cheesecake! she just wanted me to leave, after SHE was the person to deliver THE WORST customer service i've experienced anywhere in my life. she then said i took the receipt (that i was never given) and was angry when i couldn't produce said receipt from thin air.. i managed to walk out of there with a plain cheesecake, no writing, no chocolate chips, no receipt. and trembling from the encounter. when i was walking out she yelled at me and called me rude. to which i responded "ma'am i am not being rude, but i hope your day gets better" and left the scene. (another worker and customer who were in there just stared with their jaws dropped) i will NEVER be going back there and i am letting all of my friends and family know how atrocious this was. the woman refused to produce her name and when i asked if she was the owner she said she was not. i'm sorry, but emerson's you need to fire this woman. i don't care if she's your great grandma, or just an elderly person you wanted to give a job but she is a horrible person to have at the front of your store. has left a horrible taste in my mouth. let's hope this cheesecake can sweeten it up - because THAT would be the icing on the cake- if it's not even good! fingers crossed! customer service: F (for reasons above) food: TBD ambiance: smells moldy when you walk in, and everything comes in styrofoam and clear plastic making even an okay looking cake look cheaper than walmart. (which is where i will be going next time) SUPER disappointing - had hoped to support a small business today, but now i hope they go under.

Great pastries and cakes. I have never been disappointed by food, service, nor setting. The Oprah…read morecream cake is my families favorite.

Everything tastes great always fresh and delicious. We always enjoy th strudel, beer cheese and…read morepretzals

I've heard so many good things about donuts and was glad we finally got to try them! I didn't get…read moreto try the hot donut and I think that's what everyone looks forward to. The other donuts were more basic flavors. But they were really amazing. They don't taste greasy and heavy like so many donuts. The frosting was also really thick and flavorful. A good doubt I guess I was just expecting more exciting flavors. But maybe the main store and has more. But the ones we had were good. And a good price too.

The girl who works there has 0 personality. Not even a Hello or Good Morning. Could barely help me…read moreor give me time to choose donuts. Donuts might be good but customer service leaves a lot to be desired. First time might be the last time.

Stopped by this Dunkin' for an afternoon pick-me-up, and to taste test their new "Cake Batter"…read morelatte. I typically like to support local coffee shops, but a drive-thru is just so convenient when you're running errands. My latte was good -- but be warned if you're wanting to try this new flavor, it is pretty sweet. However - the customer service, or lack thereof, might deter me from stopping by this particular location again soon. The staff member taking orders spoke so quietly, it was difficult to hear what they asked. I believe they started out with "How can we help you?" which isn't totally off-base, but at least a short greeting wouldn't be too much to add. I waited in the drive-thru line for about 10 minutes -- there were three cars in front of me, so this seems pretty standard. When I pulled up to the window, the staff member didn't say a single word to me, and just handed me my drink and took my card. I thanked them and went on my way. Maybe that team member was just having a rough day ... or maybe we're all just spoiled by customer service at fast food locations like Chick-fil-A, but I don't think it would have been too difficult to throw in a little more kindness and/or communication.

Be careful going here if they prepare a drink and it taste like garbage they're going to make you…read morepay to remake another. They have so many new drinks with new flavors. The fact that they made one I didn't like it, and I asked them for a different flavor literally the same drink . (Very typical problem they just have a very different solution)

Lupitas had a good selection of Hispanic pastries. The gentleman that helped us at checkout was…read morevery nice and answered all our questions.

My husband and I were looking for dessert on date night and saw Lupita's as we were driving. It's…read moreoff Buttermilk by the TANK Park and Ride. This bakery/store was great. There were rows of candy, fresh produce, cooking supplies, and more. The baked goods were incredible and reasonably priced. We got a horn pastry filled with vanilla custard and something similar to a cream puff with a thin frosting instead of cream. They were so good and I will visit again when they're not about to close to ask their name! As an added bonus, the young man working at the cash register was so nice!

I went after a long day in classes and meet an amazing staff with good choices on sweet treats for…read morehow late in the day it was. Definitely one of my new favorite places to go to after school Great and kind workers Great taste and over amazing keep doing what your doing.

I remember as a kid I would go to a local donut shop that had the absolute best vanilla creme…read morefilling. That place closed and I've been searching for anywhere that even comes close. Their chocolate frosted creme filled donuts are the real deal. Everything tasted very fresh.