Chase is so honest and helpful. He did a great job by checking the attic that was leaking water and…read moremade sure that there was no mold and gave us great suggestions.

We asked them to come out after a toilet leak back in March 2025. They were great in the moment,…read morebut after being paid by out IN FULL by our insurance company, they raised the price and asked us to sign something saying that they were to be paid even more money (which we refused because again they were paid in full). Now they are harassing us for the so-called remaining balance. We have repeatedly explained to them that they were paid the agreed upon amount of $11k+, but we are still getting emails from them asking for more money. I wish I had called an entirely different company for my house flood rather than rely on the Google search I had to do that morning. Hopefully, this review will help you avoid a terrible mistake.

I was referred to All Nations Restoration by a neighbor. I was scheduled for the next business day…read moreto have an area of concern on the exterior of my home assessed. Jeremiah was professional and knowledgeable. He managed and treated the area of concern and shared additional information about exterior home mold and fungus growth and preventative measures. Many thanks

Folks at the Georgetown location were so helpful and quick. They even offered to show me the…read morefailed part so my teenage daughter could see. Really nice waiting area, even with an indoor playground! I highly recommend.

Had a water mitigation need. Jarrod Woeller was a great technician. Communication was quality, told…read moreus what to expect, and pricing was transparent.

The remediation was great. Ryan and Jarrod were awesome with the remediation. They got rid of the…read morewater and responded quickly to get started.

I sent a message on Yelp to a business, and it went to a few providers, Diego from Texas Dry Out &…read moreRestoration was the first to reply, he asked for a photo and shortly after we had agreed on a time for them to come see my home the next day (I got lucky with their availability). Diego and Francois did a thorough inspection at my home. They walked me through the whole thing and explained what they saw and addressed all my concerns and gave me a lot of advice and suggestions on next steps, from the exterior to the attic. They made sure I had all my questions answered and assessed the entire situation. I'm thankful for their service and will call them again if I have another water leak situation. Diego even followed up a few days later!

Upon finding mold in a downstairs closet, we looked to Yelp to find a reputable company to do the…read morework. That was about 5 days ago, and the work has been completed by Texas Dry Out & Restoration. Francois came with Diego and checked the entire home, described the steps to remediate, got started the next day and left today after cleaning up. In addition, Diego gave us several tips about other things we can do to help save energy. All the while, he was courteous, prompt, and enjoyable to have in our home. Although mold remediation is expensive, I would highly recommend Texas Dry Out & Restoration to anyone who needs the service and wants it done by a company that is dependable, efficient, and thorough.

Dishonest, dirty, and disrespectful is the kindest way to describe PuroClean of West Austin. I…read morehired them in November 2023 after my upstairs neighbor's washing machine malfunctioned and flooded my condo. Among the many horrors I experienced, PuroClean of West Austin left construction trash in my 500-square-foot condo for more than 9 months, forcing workers to step over trash every day they showed up to work, which wasn't very often. The trash was only removed after I fired them. Even then Oswaldo argued that he was allowed to leave my small home full of trash. PuroClean employees used my washer and dryer instead of a sawhorse to cut sheetrock. Again, not a problem for Oswaldo Loor and PuroClean. However, that's all just disrespectful. The most egregious offense is the extent of insurance fraud they're committing which raises costs for us all. They replaced my damaged sheetrock with cheaper, thinner sheetrock leaving a gap between the flooring and the wall. Either they didn't know how to install the baseboards because of this gap or couldn't see them because of all the trash, I'm not sure. They only installed 3 baseboards in the bedroom. The second contractor replaced the rest. PuroClean only painted the walls in the bedroom; I painted the baseboards and all the other walls and ceilings. They were paid to paint everything. PuroClean addresses their much higher prices by claiming their work is better. If anything, it's worse. Their prices were more than double the other 3 bids I received for the rebuild. I had to fire them and hire a new contractor at which time PuroClean of West Austin decided to hold hostage my personal property claiming they had done extra work beyond the agreed-upon scope. I had to pay them for this "extra" work plus additional storage fees before they returned my personal property a month after I asked for it. That's extortion. Again, not a problem for Oswaldo Loor and PuroClean. They used at least 4 times as many boxes as needed for the packout. More boxes, more storage space, more profit for PuroClean! Nearly empty boxes, stacks and stacks of them. Boxes floor to ceiling, taking up the entire space, so many they had trouble bringing the last few inside. Yet they somehow managed to damage most of my furniture despite it being all wrapped and taped. It's almost as if it was damaged intentionally. Waldo kept pressuring me to pay him directly instead of waiting for the insurance payment. I figured it was because the insurance reimbursement would be far less than PuroClean's pricing and it was. Far less. One of their tactics to get more money is to have the client, me, argue with the insurance company until they agree to pay more money. Regardless, I live in a condo and the HOA portion is not mine to repair. A professional wouldn't work on a home without the owner's permission. I'm not the owner of the HOA property. I had no reason or legal authority to pay to repair HOA property. Waldo hired Ivy Buchanan a few months into my experience with them. Ivy initially refused to refund for work they were paid for yet didn't complete. She claimed I had "released" them therefore no refund was due. Even after admitting they hadn't finished some of the work they refused to refund anything until I provided line items on the invoice that I "thought" hadn't been done. Waldo and his office manager Ivy refused to refund me for the painting they failed to complete. I painted everything myself except the bedroom, although PuroClean was paid by both the HOA insurance company and my insurance company for that painting. PuroClean left a single coat of primer with most of the nail holes exposed, not filled, sanded, or painted. It's shoddy work all around. I could fill this page, there's so much more. A leak in the same area right now may or may not be related to their shoddy work. I'll find out when they open the very recently installed wall. I won't be hiring PuroClean again and you shouldn't either. Read other review sites, like Yelp. Waldo gets his BNI group to fluff his Google reviews.

I was contacted by Valeria with PuroClean via an AirBnB inquiry message just 3 days after the…read morehorrific flooding of the Guadalupe river in the Kerrville area to see if I wanted to have my AirBnB inspected by them for water damage. How insensitive can someone be? People in this area are in emotional pain and the timing of her inquiry is very insensitive. They still are actively searching for missing people. I could never do business with a company like this.

My elderly parent's water heater leaked and made a mess in their laundry room and garage. They…read morecalled Together Design & Build and Avri, the project manager, came right out. Avri was able to get them scheduled right away. He kept them informed every step of the process. Avri did a great job! Jose was our contractor. It only took him a few days to complete the job. He really took his time and did an excellent job. I would highly recommend Together Design & Build. They were prompt, professional, and the price was fair. We would definitely use them again.

[UPDATE TO THE BELOW REVIEW: This evening (Dec. 2nd) I received a call from Ido the owner, which I…read morefound highly offensive as it came after Ido reported that I lied about my experience to the BBB. The owner refuses to take responsibility in public, while sending nicer emails in private and trying to phone . . . this is /deception/ on a stick. You do not say one thing in public and in private say "I didn't really mean that." Ido is upset this negative review and would like it gone, but is unwilling to apologize or be truthful. I'll be updating all my social media reviews according. You'll notice that there are a sudden rash of bad reviews, not just from me. Do business with this guy at your risk.] I have tried to use this company twice. Both times, appointments were easy to set-up and Maria (not sure how to spell her name) was kind, helpful, and lovely. I had a minor flood and needed a company to work with my home insurance for the repairs. "Together Design" was one of four contractors I consulted, all with excellent reviews here and on Google. Avri the project manager was courteous and helpful, and was the last estimate I needed for the insurance company. I waited some weeks, but an estimate never came. I finally called the Avri's phone number on the caling card he cave me (I think I woke him up, sounded groggy at first). Avri said that my expectation for an estimate was misguided, and that he's being doing this job for quite a while. He said that the way "Together Design" works is that they only provided an estimate once I hired them. I said this is backwards, that I am to receive estimates and select the company I felt comfortable with in consultation with my adjuster. Avri stared to make excuses, none of which addressed my concern--that to consider them, I needed an estimate. I found his customer service quite rude: he kept cutting me off, he would not listen, he was defensive, made excuses, and so on. He stressed his experience, to which I responded three other contractors have already provided estimates and I was waiting for his. Avri said estimate-first is not how they do business, but he would get an estimate to my adjuster ASAP anyway. After a few days without an estimate, I went with another contractor. Maria called to follow up, and I told her my issues. She asked if I could give them another chance, I said not at the time, as time was of the essence and I needed the work to start yesterday. Disappointing, but I was ready to move on. Flash forward five months later, and I haired a crooked contractor who I am now unfortunately suing (cannot review them yet until that suit moves forward). I remembered Maria asking if I could give them another chance, so I decided to call again. Like the first time, communication was clear, easy, and Maria was very easy to work with. I was asked if I wanted to work with Avri again, and I said absolutely not given how poorly he handed the first time. Days later, however, I received a phone call and Maria said she was "calling with news." After she shared with the project managers my videos and photographs, they concluded my "scope" of my project was "not a good fit." I asked if it was "too small" or "two large" of a job. She said, "uhhhh . . . legally I can't say." I found this quite odd. She apologized, expressed wanting to help, but it was not something they are willing to do. I asked again why, and she would not say. Perhaps it was because I did /not/ want to work with Avri, but another PM. As I was about to post this review, I received a message from "Ido" who said their company /only/ takes on remodels from "start to finish." This was the first I have heard this excuse, it's certainly not mentioned in their advertising. If this were truly the case, I should have been told this upfront so I did not waste my time again. Maria asked I give them a second chance, and I did. This is a private business, and it's their right to turn down any client. Absolutely. It's also my right to report my experience. I'm trying to be careful not to be too judgement, but not being "legally" able to tell me why they wouldn't take the job the second time appears deceitful, as does "Ido's" explanation they /now/ only do start-to-finish remodels. Your milage may vary.

I worked with Jay Curry and had a great experience. He was professional, patient, went above and…read morebeyond and communicates well. I have a one story downstairs addition connected to a 2 story wall of the mainhouse and have a complex leak issue at the corner. He gave me good options for a permanent fix. I would not hesitate to work with him.

Trey and his team were great, very reliable which is hard to find these days. Highly recommend!read more

Colby was very easy to work with, had fair pricing, and did excellent work. He and his team…read morerepaired the wall behind a washing machine that was installed improperly by Home Depot, which flooded my home. The repair finishing work was great with attention to detail. Would recommend this company for any water damage repair you may need.

It started with a clogged H-vac pipe. 3 quotes and 3 estimates later Colby from Water Damage came…read morein and gave us a very competitive quote. Treated us like family and is now doing the job. He came in took a look around and came up with a great plan of action. I'm telling you this man knows what he is doing. I'm no professional in restoration or water damage but he explained all the in and outs of the task at hand. He had dehumidifier going several fans to make sure everything dried. It was as simple as 1,2,3 and boom the wall is dry and the drywall is fixed. He even was able to paint match the old color of the wall and the ceiling. I am telling you this is no easy task. If you ever need any water damage work done this is your guy to call. I know that hopefully not soon. Any project that needs to be done on our home Colby and his company are going to be the first we call. Thank you again!