We had a $27k contract for JES to stabilize the foundation of our garage in Charlottesville and to…read moreaddress water that would seep into the basement during heavy rain events. The main work was done very well and professionally. The contract, however, also called for drilling a long hole into the end of a wall through multiple cinderblocks to drain the water intrusion that was getting specifically into the basement's stairwell wall. There was no other access point to the bottom cinderblocks of the stairway wall. It was a clever solution written into the contract, and the provision specifically stated that JES would bring a 36-48-inch masonry drill bit in order to drill a hole long enough to accomplish the goal. After the team completed the main work, we pointed out the need to finish the job by drilling this hole, but they did not have such a long bit with them. We then reached out many, many times over many months to get this hole drilled. Most often we were met with silence, but when we ultimately have gotten a response, the person would say, "Sorry, we will get that done." Twice, JES workers have actually shown up -- but without a long drill bit. They would then look at the situation and understand why the long drill bit was needed, say they would arrange for it to happen, and then radio silence. After we posted a longer version of the story as a review, apparently higher-up JES management people got involved and pretty quickly sent someone out with the right drill and bit to finish the contracted work. Presumably, some HR training has happened also and given that the job is now complete with the vast majority of it having been done well and in a timely manner -- I've now upwardly revised my rating.

BUYER BEWARE!! Misleading Sales Recommendations, Poor Communication, and No Follow-Up…read moreOn April 29, 2026, a JES representative named Zeke conducted our annual inspection of the encapsulation system that JES originally installed. During the inspection, he stated that our dehumidifier was "showing signs of failure" and strongly recommended replacing it. He initially quoted $4,125 for the replacement but quickly reduced the price to $3,500. When we asked what diagnostic data supported his recommendation and whether the unit could be repaired instead, we received no satisfactory answers. I contacted the dehumidifier manufacturer directly and learned that JES technicians should contact the manufacturer's technical support to diagnose error codes and troubleshoot the equipment. According to the manufacturer, no one from JES had contacted them regarding our unit. To verify the recommendation, we hired two independent crawlspace environmental companies to inspect the system. Both companies confirmed that the dehumidifier was operating properly and did not need replacement. Based on these independent inspections, we believe the recommended replacement was unnecessary and would have cost us $3,500 for equipment that did not need to be replaced. Concerned by these findings, I requested that a manager inspect the crawlspace and address our concerns. On May 15, 2026, JES manager JB Samuel visited our home and confirmed that the dehumidifier was working properly, validating that the original replacement recommendation was unnecessary. While he corrected one critical drain concern and added a bolt to the crawlspace door, he also identified additional concerns that had not been noted during the original inspection. It has now been 8 weeks since our original inspection and 6 weeks since the manager's visit, yet we have received NO FOLLOW UP regarding those issues. On June 11, 2026, I sent a certified letter to Dree Gooding, General Manager of the Ashland, VA location, detailing our concerns and requesting a written plan of action. JES has not responded to the letter or provided any resolution. Our experience has been extremely disappointing. We were given a costly replacement recommendation that multiple independent inspections determined was unnecessary. Even after a manager confirmed our dehumidifier was functioning properly, JES failed to communicate, follow through on the remaining issues, or respond to our certified correspondence. BUYER BEWARE!! Before approving expensive repairs or equipment replacements, make sure you get a independent second opinion. Based on our experience, JES did not stand behind its recommendations or provide the level of customer service and follow-up we expected.

First Choice Chimney Service was wonderful to work with! Our house was having chimney/wood stove…read moreair flow problems and we hired Michael to add an outside air intake. This was to improve efficiency and heat output by helping our older wood stove achieve optional combustion temperatures. We also wanted to avoid an issue where soot had blasted through any crevice in the stove twice when oxygen level shifted quickly (at least that is what I think was the issue; I am no expert). This outside air intake would also help oxygen not be depleted in the room. It was an unusual request to make because of the type of wood stove we have but we wanted to make the system more functional and Michael installed the intake. He did good work the first day but I wanted to comment on his helpfulness the second day he came over. After the install of the air intake, the downstairs of our house was very cold because outside air was streaming through those same crevices that soot got through. Michael came back quickly after we called to add special insulation where he could on the stove and around the pipe/tubing leading outside. He made sure everything was sealed extra well and also put in a sort of switch thing to open and close the tubing when needed. This cold air coming in was not Michael's fault; it was because of the kind of non-pedestal older wood stove we have. I don't think any of us realized how many crevices there were that air would seep through. We are grateful that Michael came back to do these extra steps and fix our system at no extra charge. It was obvious he wanted to make sure we were happy with the work overall, and we are. We would hire him again and probably will if we have future issues or want to install a new stove one day!

Absolutely top notch. Great communications, honest pricing and outstanding work. SAFETY first,…read moretook time to assemble safe scaffolding and protections for my roof. Did excellent work and documented before and after work with a plethora of pictures. ME - When I give a 5 STAR review, they earned it. SFC US Army Retired

I had some spalling brick, loose bricks, and repointing that I needed done. Capitol Hill Masonry…read morewere one of the two local masonry folks with high marks I contacted, but they were so far above the competition. They came out promptly to look at my issues, give an in-depth plan of what they would do to make everything look perfect and matching - both replacement bricks and mortar. They communicated through the work, cleaned up after themselves, and put everything they moved to complete the work back even better than I had it. From start to finish, they were awesome; just look at the pictures. I highly, highly recommend them. Their 5 star rating is well-deserved and for any future needs, they'll be my first call.

We are grateful to Patrick, Myles, and their team for their great work. We were experiencing water…read moredamage from poor workmanship on the exterior of our building. Capitol Hill Masonry redid the exterior wall, made sure the brick and mortar were in good shape, and did an excellent job painting and cleaning up the job site. They also added weepholes to allow better drainage from our yard. Capitol Hill Masonry offered us the fairest price at a higher experience level than other contractors we found. Our wall still looks great after a recent downpour.

We used Ayala Masonry to remove flower beds and install a patio in the front of our house. Edwuin…read morewas so responsive and answered all of the questions we had! The crew doing the work was lovely and efficient . Would 1000% reccommend Ayala to anyone!

I was pleased with most everything. The one thing that was irritating was that the worker left…read moreearly and did not tell me he was leaving. There was a minor problem that I thought needed to be addressed, but he was gone when I went outside to check on him.

We had a couple of cracks in the mortar of our home built in 1939. I didn't really know what I…read moreneeded and did some outreach to different masons in the area. Gerber responded very quickly, was prompt in coming out and telling me what he thought I should do. While he was there, I asked if they did stonework on walkways and patios as that was also part of what I needed. The work they did on the house and the walks was excellent. The team was great to work around, completed everything beyond expectations. Would recommend!

I want to thank Gerber and his team for doing a great job on the exterior of my home ... which…read moreincluded hardscaping, lighting, and landscaping. They delivered excellent craftsmanship and top notch design experience at a fair price. I initially hired Gerber to tune-up all my existing pavers, add a new paver driveway, and add some new path lighting. Adding the new driveway was somewhat of a challenge as the adjacent paver sidewalks were initially constructed over 10 years ago. So, Gerber was able to find a great match to my existing pavers and masterfully piece the new driveway together in such a fashion where old and new appear seamless. Amazing!!! During the process, we learned that his team also offered landscaping. So as the hardscaping and lighting was coming to an end, his team met with us for a design consultation. Both Kathy and Katherine brought some great experience/knowledge to assess our current situation and offered wonderful ideas to the overall design. We loved what we heard and proceeded with the landscaping work immediately. In the end, we could not be happier! And we look forward to using Gerber and his team should we have any additional hardscaping, landscaping, or lighting needs in the future.

They did a great job on the patio . The yard could have been cleaned up a little betterread more

This company replaced my patio a few years ago and did an excellent job. They gave me a very…read morereasonable estimate to replace my driveway. The work will be done in the first week of June.