The visit went well. The doctor was great. Not long to see the doctor. The office was neat and clean. I love the techs.

I went to their website and filled up the forms. That same day, April 25th, I got a response that the earliest they can get Buncho in for the neutering is July 21. I get another email the next day confirming that Buncho is booked with Dr. Laura de la Prida with the date and time of appointment. July 12th I got a call asking for confirmation. I called back 4x to no avail and their voice mailbox is full. So, I emailed and told them my confirmation. They're really prompt in answering emails, just NOT phone calls. July 20th (the day before the scheduled appointment) I get another voicemail asking to re-confirm the appointment. So, I called and the lady I spoke to was clueless about what I was talking about and she eventually transferred me to the lady that actually called me for the "re-confirmation". Appointment day. I get there a few minutes before opening. I parked across the street from the clinic. A few more cars started to trickle in as my dog and I waited by the grassy area just outside the gate. A little after 8 am, they finally opened. I was the first to go in and I was immediately given the take-in forms for Buncho. Another lady took him especially since more people (and their dogs) started walking in the door. The waiting area is nice and clean and spacious. However, all the ladies that worked in there this morning seem to have woken up on the wrong side of their beds. No one smiling. You get the aura of "just-get-down-to-business". And now I'm getting a little worried for Buncho. If these people aren't happy being there, I sure hope they don't botch Buncho's neutering (first time dog mom worries here). I hesitated leaving but at this point, I'm just going to hope and pray they keep my baby safe the entire time he's out of my sight! I was told they'll call when it's time for pickup (between 12 noon - 3 pm). Well, 3 pm comes and still NO phone call. I called several times to no avail. I emailed and still no reply. So, I searched for them on FB and finally found their page. I sent a message through messenger telling them I'm on my way. Before I got in the car at around 3:20, I can see that they've read the message but still NO answer. At this point I'm already freaking out. As I was stopped at a stop light, I heard my phone ping and a one-liner message on messenger said "everything is fine with Buncho". That's it. Nothing said about when he needs to be picked up. I literally zoomed to their clinic livid but still trying to compose myself when I got there. I walked in and I can see they're extremely busy. I tried my best to be nice especially since my boys are with me and told them I never received a phone call and I'm there to check on Buncho. The lady on the front desk cordially said, "yes, he's been ready and that they're going to get him." I mean, how hard is it to make a quick phone call to let me know "he's been ready" this whole time?!! No apologies whatsoever but I'm just glad to finally see my baby again. I was ushered in as one other lady was giving me discharge instructions especially on how to put the e-collar on. It was a ginormous e-collar and the vet (Dr. Laura de la Prida) came over and told her to get a much smaller sized one. At this point, Buncho was already hyperactive and really needing to get out of there, so containing him with the leash was quite a struggle. I have to say, if it were not for the nice vet and the nice lady giving me assistance and giving me instructions on putting the e-collar correctly, I would've easily rated this place an overall 1 star. I try to be understanding and reasonable in giving this rating but NO COMMUNICATION during the time frame that they said they were going to call was UNACCEPTABLE and for that alone - that warrants a 1 star. But, the professionalism and care of the other workers and the vet made up for their lack of communication on the day of the procedure (an easy 5 stars for them). I paid a little over $140 (that's for the neuter, e-collar, pain medicine and antibiotics), a very reasonable price considering I was quoted about $500 from my other vet. Do I still recommend them. The answer is Yes. Despite the fact that I was super upset about zero communication the day of the surgery, I will still recommend them. I just hope they will find more help on that department because I can see that the vet and their assistants are doing extremely well in what they do. I can see they're expanding and they're in dire need of improving on their communication. They need someone to actually make (and take) phone calls. If they can address that, I have no doubt they'll be even more successful in what they do. read more

Pearland Canine Resource Center - Pet Groomers Near Me - Pearland, Texas

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It was quite difficult to communicate with anyone via phone but responsive via email. They did a wonderful job with my golden doodle spay and would highly recommend! read more

Thank you for giving our family a peaceful moment with our beloved Julio while saying our goodbyes....I greatly appreciate the entire process and staff... it certainly made letting go a little easier read more

Our dog has heart failure and is on medication. We ordered on chewy and send them the prescription for approval. It's so difficult to get it approved every time. They don't answer the phone, they don't call you back, they don't reply emails. They don't let you know what's going on with the order. They don't mind your dog is dying. read more

Best place ever to take your family pet! Staff and Vets are Awesome and really care about the animals!

Had the most unhinged experience at this place today. To be fair, I've gone here in the past many times for vaccinations and had zero issues. The issue was today when trying to use them for their spay/neuter event. I signed up and received correspondence that drop off was at 7, on their patient portal and via emailed it was stated she was booked for a surgery at 7:30am, and that pickup time was between 2-4pm with a fee if the owner comes any later than 4. I assumed this meant what it said---she'd have surgery at 7:30, and I would show up in that afternoon window to pick her up. I took off work early and came at 2:20, along with another owner who like me thought that was the pickup window. The girl at the front desk looked at us like we were idiots but went in the back to see if our pets were ready, and a loud voice said THEY JUST SHOWED UP? WHY WOULD THEY DO THAT? THEY DIDNT EVEN GET A CALL. Again--as if we were complete morons. I tried to express that nowhere did it say to wait for a text/call, and no one told my spouse anything about waiting for a call. The girl said my pet hadn't even had surgery yet at 2:20 and they'd call me when she was done. At that point I asked wait--shes still expected to have surgery and be released before 4pm? And she said yes. I called my husband, he said no way are we letting them cut her open and then immediately taking her home after. If anything went wrong, we'd have to pay for an expensive pet ER. They'd only have an hour at that point. It seemed really rushed and weird, but maybe we are just over cautious. Whatever. He told me to go back and get our cat and we'd pay more at our usual vet. I go back and say I just want to take my cat home and I felt like things hadn't been communicated well, and the girl again acts like I'm a raving lunatic. She goes in the back again loudly repeating my words, brings my cat, and I turn to go. Next thing I know another employee is following me to the door, chastising me that her email wasn't unclear, I just didn't understand right, I was the one at fault, etc. I'm literally walking out the door and this woman is following me. My husband asked who was yelling after me and what was going on. At that point, I'm saying no your patient portal said surgery at 7:30, the communication was very unclear and I doubt I'm the only one who got that impression. I guess she was offended since she was the one doing the communication, because she for some reason really wanted to tell me how wrong I was until I blew up and told her to stop giving me a lecture, to have a nice life and leave me the _#($($($( alone because I was literally LEAVING. Then a few minutes later another employee called to berate me more and tell me I was rude. Honestly, I was rude, but they were rude from the start along with the poor communication. If someone is agitated and trying to leave, why would you pursue them and seek a confrontation...TWICE? At no point did I try to confront these people other than asking for my cat and saying "it wasn't communicated well". Very aggressive behavior, and I am still pretty amazed by it all. read more

The staff always acts like you're causing them inconvenience by being there. When I asked how much longer after my appointment I'd have to wait (after 2 hrs had already elapsed), they were annoyed with me, somehow. They never answer phones nor emails and seem to just want to force people into more vet visits where the vets don't answer questions either. I'd rather pay a little more for better patient care. read more

I went to start the process of canine dentals and was told, yes, my dog is in the stages of periodontal disease, and was given a list of clinics that offer those services. Pearland Canine Resource Center's website clearly states: Dental $250 This price includes cleaning and any extractions that need done along with medications. We recommend pre-procedure labs on any dog over 6 years of age. Labs are $55. I would have never scheduled the appointment and wasted the time and money for the exam had they not advertised they offer this service. I now have to use more time and money to locate a clinic that offers this. You may want to call first, if you can get anyone on the phone, to verify that they indeed offer the service you're looking for. Pearland Canine Resource Center, please remove this service from your website along with any other services you don't provide. read more

Low cost, affordable and the people that are there truly live animals . They make us and our dogs feel comfortable during the visit and they answer our questions . Our dogs are not fearful when they go they love the attention they get and it makes us as pet parents feel at ease . Thank you for helping us when we come and making us feel welcomed ! read more

Thank you, Pearland Canine Resource Center, for all that you do for the community and the pets. I am not one to normally leave reviews but felt this one was warranted. I know that some folks get upset about phone calls not being answered immediately. After being in the clinic, I can see why that is. My guess is that over 40 calls came in during just 1 hour. It is not physically possible to answer that volume. PCRC has set up an online portal for customers to schedule appointments, obtain records, and request refills. This is the way to go. Emails are another way to communicate. Some higher priced clinics have staff that only answer phones, and yes, ideally, that would be great, but in reality, paying additional salaries would increase the cost the customers pay. They now have 4 vets and are growing services. I know that our pets are important to us. I can say without a doubt that the vet techs and vets at PCRC are beyond amazing, knowledgeable, and compassionate. I would highly recommend them to everyone in search of a great vet for their babies! They also now offer affordable training from a very knowledgeable and experienced trainer. Definitely worth checking into read more

this place don't care i had a rescue with dire strait med issue oh! we fully booked on mon 2-5-2024 well 2-7-2024 i had to watch 3 am this morn gasp for last breath never ever non profit or any vets they all want to care is $$$$$$ not problems or try to help so pet owners are screwed period from every aspect. also called 2-7-2024 to informed them to cancel appt ask if they had a box for burial oh u need a cardboard box what a damn joke !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Great service!!!! My dogs were in good hands. Very convenient service and location. Thankyou for what you do

Prices are outstanding. All staff is great MINUS A VET TECH NAMED HALIEE. This woman is rude, combative, argumentative, and absolutely needs to keep herself out of the front desk. I've had multiple encounters with this lady and she is just sorry as can be at customer service. I made the assumption after the first incident that maybe she was having a bad day and brushed it off. On an entire separate visit I had the same disgraceful and disrespectful attitude from her. MY BEST ADVICE TO YOU IS REQUEST NOT TO HAVE HER AS A VET TECH. If you are unfortunate enough to get stuck with her I am sorry. Also there is no one to speak with if you are upset with anything. They will give you the owners email to "file a formal complaint" but the owner will never contact you. You will also get a survey after your visit. Don't waste your time because they clearly don't read those. Other than Haliee, prices are great, the actual vet is awesome, facilities could be cleaner but not horrible. read more