Your response was just a generic template that doesn't reflect what actually happened…read more Over just 2.5 months, my prescription was changed three times and the glasses were remade four separate times. Despite all of this, I never received a usable pair of glasses. Suggesting that I "reach out" again ignores the fact that I already did that multiple times. At this point, the only reasonable solution is a full refund so I can return to VSP and have the prescription and glasses made correctly elsewhere. I'm posting this update so future patients understand the full context, because a generic template response doesn't match the seriousness of the experience.

From start to finish, excellent! Very knowledgable, patient and did I mention my new eye wear?…read more Amazing!!!

Update , June 2025. I just realized that the owner responded to my original review. Here's my…read moreupdated and response: Rebuttal to Dr. Dutson: Dr. Dutson, I am absolutely a former patient of your practice, and I stand by every word of my review. It's disappointing to see you respond not by addressing the concerns I raised, but by questioning whether I was ever a patient at all. That's not only false--it's a deflection from the real issue: I paid for new designer frames and was given used/demo ones from your display wall. I wasn't even provided the proper designer case they normally come with, just a generic one that didn't fit properly. That is not acceptable, and it certainly isn't ethical. You claim to have searched your patient database but couldn't verify me--yet somehow you sent me a private message on Yelp with direct contact info. That doesn't align. You also claim I would have responded if I were a real patient. I did not respond because I already attempted to contact your office directly before ever posting a review, and I was ignored. Only after leaving honest public feedback did I receive any acknowledgment. This pattern of dismissing concerns and redirecting the narrative is exactly what motivated me to leave a review. My intent was not to harm your business, but to protect future patients from the experience I had. That is the purpose of reviews. I hope you will take accountability rather than attempting to discredit dissatisfied patients. Charlotte.

I had a great experience with this practice yesterday. Very high tech, provided me with a lot of…read moreinformation about my aging eyes and vision care. Lovely country-feel, relaxed office, pleasant staff, no waiting. I am grateful for the care and information given for me to improve my vision and protect my eyes.

Continue to be happy with our care here. Recently I had a pair of glasses replaced after his eye…read moreexam. Costco made the lens for their frames. We did this on a Saturday at Costco, which is a very stupid thing to do. It was a mad house. The Costco lady did the centering of my eyes on the new frames but when I picked them up, the focus was bad. So back I went to Brinton. Another exam and a slight adjustment. Back to Costco and they replaced the lens gratis. However, it still was not working so I went back to Costco and had the ladies check whether my eyes were properly centered and...no, the measurement was off, so Costco replaced the lens again, at no cost. Brinton put me on to that and I am very appreciative that he did, and had taken the time do do all the eye checking to get it right. Very nice operation.

My whole family comes here! Have had great experiences each time! Looking forward to our yearly eye…read moreexam.

I called yesterday and spoke to someone in regards to scheduling an appointment. I was told I would…read morereceive a call back on this morning once that completed the insurance authorization. I called back again this morning and the lady I spoke with was very rude and said we haven't completed it yet I asked when it would be completed since I was told I would receive a call back this morning and she replied "sometime today" and hung up. I called right back and told her to not even worry about it. I thought this would be an awesome place to go being as though they have 5 stars but I guess not I don't even want to be bothered with them!

Let me preface my review with a little background. I have been wearing eye glasses since I was 3…read moreyears old, and I am now 65. So this review comes after a lifetime of experience with eye professionals and opticians. I have never been so satisfied with an eye doctor, optician, or office. First, the professionalism, depth of care, and individual attention are unsurpassed. Dr. Foust spends a great deal of time making absolutely certain about the health of the eyes and about the corrective prescription. If you like learning more about your eyes, their care, and the science behind the procedures, this is where you want to be. I learned more about my eyes, about undiscovered issues, and about the eye care profession in one visit than I learned in all my previous visits combined. This past weekend I had a fall and started having some retinal issues with one eye. Once I checked out the symptoms and found I needed to have a doctor look at my eye, I called Dr. Foust's office, and they got me in extremely quickly. Dr. Foust conducted a thorough exam, explained my symptoms, gave me instructions for care, and helped me understand what to look for in case my symptoms worsened. Again, he also provided a wealth of background and scientific information to help me understand more deeply. It doesn't hurt that he is friendly, welcoming, and patient. The optician, Robert McBee, is just as amazing! I have a wide head, and searching for frames is always stressful and frustrating. Robert took one look at me, picked out 4 frames that were lovely and fit my head comfortably. That's how well he knows his stock and his clients. He also does all the jobs of an optical shop - no assistants that might make errors or sell you the wrong frame. He fit the frame and lenses to my prescription carefully before he ordered the glasses. His philosophy is that when you pick up your glasses, they should perfectly fit your face and eyes without adjustment - and they did! His knowledge of lens technology is amazing, and I left the appointment with a great deal of information. I will continue to use this business for the rest of my life!

Great business that's been around for years in my hometown, I've come here for years since…read morehighschool. Even after moving all the way to rockhill to give them my business the ladies in the front are extremely professional and friendly and the doctors are always honest and give the most professionalism.

I had a fantastic experience with Waxhaw Family Vision Care! Brittany was absolutely caring and so…read morepatient doing all the testing machines with me explaining what was needed for each step! Lionel was wonderful and took his time helping me get glasses I really liked and that complimented my face shape! Dr. Cress was great at making sure I understood all the test results and plans moving forward. Wendy was extremely welcoming and very kind! I highly recommend this amazing practice for their outstanding staff!

I've been a completely satisfied patient for years, the entire staff is top notch, the facility is…read morespotless and all areas are handled perfectly! Dr. Neff is an great Dr, a super nice person and runs a great office.

What a great experience from beginning to the end…read more It's been about 2 years since my last exe exam and I had a feeling I was going to need new glasses. Jessica, Gina and Dr Neff all were very professional and made me feel very comfortable. I was in and out in short order and was happy with their great selection of frames. Dr Neff has a great manner and was able to explain my test results so I could easily understand them. I would highly recommend this practice.

Change is constant, right? My insurance provider decided to…read morechange from VSP to EyeMed which meant I needed to find a new provider. I had cataract surgery last March which corrected my distance vision. The downside is that I now require readers. In addition, for my part-time job, I work on a computer in a public place so I need bi-focals. Unfortunately, I lost one of the lenses and the frames are damaged. It took 2 weeks to get an appointment. I was there early for my time. I filled out some paperwork and was ready to go when Dr Brook Vastis called me in. We talked about my transition to her practice and my vision needs. Mainly to get an exam to provide to my PCP, replacement bi-focal lenses and frames. The office environment is professional and functional. The Reception process was smooth and easy. While I was waiting I noticed there were two ladies that were talking to patients about their frame selections. They have a lot of premium choices, Maui Jim, Lilly Pulitzer, State Optical, Barton Perreira, Lafont of Paris,Ernia O of Barcelona, Silhouette, Ovo Optics, Modo, Morel and Kate Spade to name a few. I met with a lady named Jessie to talk about selecting frames and lenses and completing my order. She was very professional, friendly and helpful. I was pleased my insurance covered a large percentage of the overall costs. While changing medical providers can sometimes be anxious and stressful, this was not one of them.

Great experience from the moment you walk in the door. Friendly staff, thorough exam, and a nice…read moreselection of frames. Glasses came in faster than expected as well. If you're in the Fort Mill area and looking for an amazing optometrist, I highly recommend Optique.

It is so easy to see Dr. Smith. She's right in the Target at Rivergate, so parking is a breeze…read more And, if you have to get your pupils dilated, you can walk around the store and get some errands done there while you wait for your pupils to adjust. She is very kind and professional, and very respectful of your time if you need to go on a short lunch break etc. And, when you're done, your next annual appointment is automatically scheduled and emailed to you. So convenient!

The very best service I have received in the 10 years I have been getting eye exams and glasses…read more I had a bad experience with customer service and courtesy from my previous Optometrist so I started searching for a new one. I came across Dr. Smith and read the reviews by previous patients and saw that there 58 reviews and all were 5 stars. I said, I have to see this doctor. Come to find out, she was at Target and right around the corner from me. No more driving across town. She was everything the reviewers said she was. Kind, courteous, patient, listened intently to what my needs were, funny and most of all, just did an excellent job with the eye exam. I knew my glasses would be superb, because you can tell when when you receive a service it's going to be great because of the "feeling" you get about the overall experience. Even scheduling the exam online was easy. Kudos to Trip, her assistant. He's awesome in every respect. He's extremely thorough and follows up as needed. I picked the glasses up today, and wouldn't you know, they were just amazing. They were everything I hoped for and some. Thank you Dr. Smith. You're the greatest!