Many, many thanks for the careful guidance to getting my eyes "done" by Kirk Optical. It was/is Dr…read moreJuliet who gave me the direction, and an excellent change from a lifetime of glasses. I've learned more about how eyes and color work HERE, thanks to Affinity. Great staff, good location. Very, very helpful!

Dr. Najem is the GOAT, and I loved our little gossip sesh about local healthcare personalities. The…read morenew rx is perfect and I adapted to needing progressives in less than a week. My glasses took just over a week to be made. One note, the selection of a brand called "police" is disproportionately large but probably well received in a neighborhood like Dunning. Doctor is amazing, frame selection could be improved.

Went for my annual eye checkup last week. There's a new doctor (Dr Moshin) and he's good. No…read morecomplaints. The staff on my way out were nice too. I think mych friendlier and personable than the ones that were on the desk when I came in.

Family eye physicians, Oak Lawn, Il Very poor billing…read morecommunication. I received a bill with charges I did not understand and tried calling the billing department several times, but no one answered. I left multiple voicemails and never received a call back. I also mailed a letter with a copy of the bill requesting the explanation, but received no response. Instead, I was sent a final notice threatening collections. It is very frustrating to be threatened over the bill when my attempt to resolve the issue were ignored. If I could I will give them 0 stars.

Great service! Excellent community of employees away treat…read moreyou like family. I've been coming for over 6 years and each year the same consistent experience

I have been going to a Pearle Vision for over 10 years and recently moved. I chose this place…read morebecause of its proximity to my new home. I have to say I'm pretty disappointed with the customer service. The young lady who took car of me and the optometrist were great. When selecting my glasses the gentleman brought out my two trays that I could get through my insurance and walked away. Didn't check on me once. When i completed my selection I went to find him and again the service was very lackluster. This was the first time I was informed it would be a 4 week turn around time based on my insurance. I paid additional money to have the lenses shaved down since it was not covered by insurance. 3 weeks pass I go to call the office and I'm placed on a hold while they call the lab. When the young lady returned she informed me they were no ready and it takes 4 week turn around time for the glasses and that they should be in the following week. End of the following weeks comes I call in again to get an update, the gentleman that called informed me they were not in and then stated the turn around time is 4 to 6 weeks for my insurance. When I informed the gentleman this is the first time I was being told of that turn around time he began to cut me off and insist they tell all their customers 4 to 6 weeks. After going back and forth informing him that this was the first time I was told that he then changed it to well when I tell customers I tell them 4 to 6 weeks. I do have state insurance and I know they can tend to drag. What I didn't appreciate was the lack of customer service, the lack of communication, and what feels like the lack of attention to service because I did have state insurance. So fast it's been an overall terrible experience. Would not recommend and would not return when this is all over.

The experience was great! The optometrist and sales person, Naila were extremely kind and helpful…read more They really took their time explaining everything to you and didn't rush.

I came in today for another exam and got fitted for a spare pair of glasses. Dr. Fostiak was so…read morevery kind and made me feel comfortable during the exam. We chatted about eye conditions as we grow older, and why Costco is always busy and chaotic. This is the location they moved to from Lincolnwood Town Center. They offer a wide range of selections. The store was clean and organized, and the staff was friendly and helpful. Indoor parking is available, which is a plus.

Muy agradecido y satisfecho con todo el staff por el trato recibido y por el servicio que me dieron…read moredesde la amable recepcionista pasando por los doctores durante mi examen tambien agradecido con Morgan que me explico mis beneficios muy claramente y tambien me recomendo lentes de diferentes precios sin verse querer venderme algo caro sino que me dio recomendaciones de todos los precios y me acertadamente del modelo que andaba buscando, tambien muy agradecido con la asistente de manager Daisy Vazquez por siempre en todo momento tuvo una amable actitud y sonrisa para ayudarme y atenderme cuando necesite regresar para ajustarme los lentes y apesar que ya habia pasado un tiempo desde que me entregaron los lentes ella en ningun momento me dio una mala actitud al contrario me ayudo en todo momento y muy amablemente para solucionar mi problema de la mejor manera posible, muy recomendable el servicio de Rosin Eyecare de la 1926 W Irving Park Rd.

They are nice people... when you can get them. They are often inaccessible…read more Attempts to reach them during normal business hours are often stonewalled. Phone calls are often directed to an after-hour recorded message instructing the caller to phone back during normal hours. That is fine except the calls are being made during normal hours - weekday mornings at 11 AM for instance. The recorded message indicates their open times and my calls fall within those times. This is now happened to me on several occasions. It's become impossible to determine when they will be in the office, making it very difficult for me to plan visits. I have been a client if this office for several years - dating back to when Dr. Siegel owned the practice and never had a problem, but they are becoming increasingly difficult to work with.

(This experience is from 2025. For some reason I was unable to post it at all by the…read moresystem/company, until now) I was searching for a new eye doctor in January (2025), and so I saw that this place was near my house and had strong reviews. My appointment in January was generally fine. Dr. Patel is considerably more personable, professional, and kind than the staff working in the front. I liked Dr. Patel, she gave me a new prescription, explained that now I need transition lenses and gave me options for getting contact lenses for distance vision and using readers for up close, which is what I opted for. The ladies at the desks upfront are clearly there to insist that customers purchase contacts and glasses through Eye Wellness. I learned a couple years ago- GET YOUR CONTACTS ONLINE!!! They are literally 50% cheaper or more. Same was true for this most recent prescription. They quoted me $250+ for a 6 month supply of monthly lenses. I got them online for $130. And opted to purchase my glasses thru Zeelool, and both of the ladies tried hard to discourage me from doing that. I declined. Fast forward to April, I'm getting migraines. I haven't gotten migraines in quite a while and began the process of elimination to try and figure out what was causing them. When I eliminated my contacts and went back to my old prescription glasses, no more migraines. As I was experimenting I also went back to Eye Wellness to request a follow up for Dr. Patel to double check my prescription because it just didn't feel quite right. My near and distant vision was never as sharp as it should be (as it has been) and this inability to see close unless I have on readers seems strange to me because without any contacts or glasses I see just fine up close. So one of the ladies took the glasses I had with the new prescription, verified the lens was my new prescription (despite them saying Zeelool may mess up my prescription) and proceeded to tell me it takes a couple of weeks to adjust to the new prescription from the "Alice in wonderland" effect. I replied yes but it's been months, and I'm getting migraines. I also explained I do not use my glasses much, I really wear my contacts everyday and use readers. So she made the next available appt which was a week away. I confirmed I wouldn't be charged for this follow up appointment and was given no other instruction. I showed up for my appointment expecting that I would be receiving another eye exam to verify that my original prescription was correct. That was not the case. I was informed by one of the front desk ladies who also does some of the diagnostic tests, that Dr. Patel will need to see me with my glasses to evaluate whether there's an issue with the glasses. I explained (again) that I don't typically wear glasses, I prefer wearing contacts, which are the prescription they wrote for me, so I assumed they were going to reevaluate my eyes and ensure the prescription was correct and that no one told me I needed to bring in my new contact prescription AND my new prescription glasses (that I don't wear). I live literally a 5 minute drive from the place and Dr. Patel was in with another patient so I said I can run and go get both and come back, and she said no we'll have to schedule you on another day, I asked why I couldn't be examined at least then since I waited a week to come in, and haven't been wearing my new prescription to avoid getting migraines, and no one told me I needed to bring them with me to be evaluated. So she went to consult Dr Patel and then said "yea you need to have your glasses with you so she can check the prescription on you". Again completely not getting the fact that I said numerous times I wear contacts normally. I don't even know whether she accurately explained the situation to Dr. Patel, so I can't even fault her in this situation because it was her staff that is responsible for the poor communication and inflexibility that occurred related to this follow up exam. So this front desk woman said the next available appointment is next Wednesday and that's when she could schedule me to come back. I won't be returning to this place as a result of the abrasive attitudes of all of the front of the house ladies working there. I hate to leave a review like this because I really liked Dr Patel, and I do not enjoy giving negative reviews to any women owned business. However, when the attitudes are not welcoming, and there is clearly an effort to suck customers dry by upselling glasses and contacts and discouraging tactics that actually save us money in the current economic conditions, I have to say it.

Great place - friendly and helpful people. Came in for a nose piece for glasses from another place…read moreand they accommodated me completely.

Last year, 2025, I bought my frames here and already had a prescription from another optometrist…read more The whole process flowed very well (this is the North Lincoln Ave Location-Lincoln Square). They had frames I liked and I received my eyeglasses in a very timely manner. The office set up was very nice. Since I didn't see this particular Dr, I cannot comment on that. I'm quite surprised by some if the negative reviews.

A business should be judged, not by how perfectly things go, it how they addresses problems and…read moreissues as they come up. I went to this location of MyEyeDr about a year and half ago because I noticed by my near vision going. I already wore glasses for distance, but suspected that I might needed progressives. After I did the exam, my suspicions were confirmed. The exam was quick and efficient, and they did push a few extras not covered by my insurance, but I didn't feel super pressured. I ended up doing the extra exams. Yes, I got a little up sold, but I hadn't had an eye exam in a few years and figure what amounted to spending a few extra dollars was with it. After the exam, I sat down with sales guy to work out all the features of my glasses and lenses. Yes, again, I was a bit up sold, but again, I don't feel any pressure. I chose the top tier progressives because I think that's was best for my eyes. A discussion of prices really isn't relevant because, I assume, everyone's insurance reimbursement is different or maybe you don't have vision insurance, so a price comparison would not an apples to apples comparison. What it comes down to was the staff and customers service. First, everyone I dealt with was nice and willing to help. Second, since getting my glass, there had been two times I've needed help. Each time the staff was great. A few months ago, one of my lens popped out. I was able to come in and they put the lens back in and tightened my glasses without an appointment. Last week, my frames cracked (that's on me for opting for the cheaper, insurance covered frames rather than something more expensive and possibly better quality). I was worried that I would have to spend the time and money to do a new round of exams and get all lenses. However, since the lens that popped out was still in good shape they don't push the most expensive option and helped me find new frames. This location didn't have the frames I had purchased, but in less a few hours they found that a store in Washington, DC had a pair. Within only a few days, they had the new frames in store for me to pick up. I did have to pay for them. I paid the portion they think insurance will not cover (about a little more than 50% of the cost). I waiting to see if insurance will cover the rest. In any event, it's going to much less expensive than getting new frames plus new lenses. One of the draw backs is that their hours seem a bit restrictive and sometimes it feels like it's hard to an appoint when you want. Over all, I'm pleased with the lenses and with their efforts to help with me through the issues with my frames.

Amazing place!!!! Dr. Hapner was amazing!!! He was super kind and good at his job! Definitely…read morerecommend!!!!!!!!

Dr. Hapner is truly outstanding. He is exceptionally knowledgeable, professional, and genuinely…read morecaring. His expertise made a meaningful difference for my family. My mother was experiencing an eye infection, and he addressed it promptly and effectively--she felt relief right away. He also got both of my parents' eye prescriptions correct on the very first visit, which they greatly appreciated. They were extremely happy with their care. I would also like to commend the front desk staff for being so accommodating and helpful in arranging a quick appointment, especially since my parents were visiting from out of town. Thank you to Dr. Hapner and the entire team for such excellent care and support.