Had a fantastic experience at Eyeglass World! Kelsea's attention to detail and warm personality…read moremade all the difference, and Candice was super supportive. Plus, the doctor is incredible, top-notch team all around!

I've been going to Eyeglass World for 3 years. They are now charging a fee if you want to use your…read moreexisting frames. That is total BS. What am I paying a fee for? You're getting money for the lenses. I think that's such a scam. I will be going else where here on out.

Subject: Recognition for Exceptional Kindness - Gina at VisionWorks, East Cactus Rd, Phoenix…read more To Whom It May Concern, I would like to recognize Gina at your East Cactus Road location in Phoenix for her extraordinary kindness and service. When I came in with broken glasses, Gina quickly assured me that my insurance would cover them and even put a rush on the order since I was heading back to California for medical appointments. That alone was thoughtful, but what she did next truly touched my heart. As I was leaving, Gina called me back. She said she didn't want me driving without glasses. She walked over to the display wall, took a sample frame, gently popped my lenses out, and placed them in the frame so I could see clearly until my new pair arrived. She gave me safety and peace of mind without me even asking. After everything I've been through, including breast cancer treatment which affected my sight and losing a sister 2 weeks ago, Gina's compassion and understanding reminded me how powerful a simple act of kindness can be. She went far beyond her role and it made all the difference. Please recognize Gina not only as an excellent employee, but as someone who leads with genuine care and empathy. Her extra kindness is something I will never forget. Sincerely, Mary McNally

For years, I went into the Paradise Valley Mall to see an optometrist and to order glasses. When…read moreit became Visionworks and moved across Cactus Road, I followed along. While I wish my vision insurance was better, I have had positive experiences at this Visionworks location with the customer service, glasses ordered, optometry appointments, and overall experience. I have found it easy to schedule appointments even for the next day to meet with the optometrist though it has been a bit annoying that the online system requires anything I sign online to be signed again in person. I recognize that this isn't specific to this Visionworks location but the entire system. The reminders online are helpful, and I typically find myself with a relatively short appointment to meet with the optometrist, who is very knowledgable, helpful, and caring (similar to his predecessors over the last 10+ years). I have had a number of questions about my insurance last year and again this year. I have found that by sitting down with one of the associates, I have been able to learn a lot about what my insurance provides (and doesn't provide). They have been patient with me last year and this year when I have asked questions when they could certainly have just passed me along to another associate. When I have been ready to find a pair of glasses, associates have been willing to team up to show me different pairs of glasses got try on and then to answer questions about frames and lens and any special requests from transition lens, flexible frames, no-scratch lens, and more. I have also learned from the associates that sometimes the available coupons are better than insurance. I was at Visionworks today and found that using my insurance or a 50% off coupon came out to only about a $20 difference. I found that I had recently received a 50% off coupons on frames/lens though just after leaving, I came across a 60% off coupon online. You can find available coupons/discounts at https://www.visionworks.com/special-offers. I'm looking forward to seeing my new glasses with a new prescription as they arrive within the next two weeks!

I wanted to update my original review because I believe it's important to recognize when a business…read moremakes a genuine effort to correct a bad experience. After my original Yelp and Google reviews, Ashley contacted me to discuss everything that had happened. She invited me back to see a different doctor for a completely new eye exam. Whether or not she fully understood my experience, I truly appreciated that she took the time to listen and reach out. Today I had my appointment with Dr. Wynn, and all I can say is she was incredible. She gave me the most thorough eye exam I have ever had. She took the time to discuss my previous experience, listened carefully to my concerns, and never made me feel rushed. She actually built different lens combinations in the office for me to try, had me walk around, sit at a desk, read a computer screen, and read printed paperwork to make sure my prescription worked in real-life situations--not just in the exam chair. I was genuinely amazed by her level of care and attention to detail. After my exam, Ashley took care of reordering all three pairs of my glasses. Although I'll have to wait another couple of weeks for them to arrive, I finally feel optimistic that I'll be able to see comfortably. My original experience was extremely frustrating, and I stand by the concerns I had. However, I also believe great customer service is about how a company responds when something goes wrong. Ashley and Dr. Wynn took my concerns seriously, treated me with kindness and respect, and worked hard to make things right. I'm hopeful these new glasses will finally solve the problem, and I truly appreciate the effort they made.

Visit the Paradise Valley Festival to find America's Best. We were somewhat surprised to learn the…read moreordered glasses were ready. It's nice that they arrived several days early. We were given both the glasses and shades. Of course after not having glasses for over a month, it was strange to put the new ones on. It will take some time and adjustment. Parking lot available.

I can't express how amazing 2020 image eye centers has been to me. The past couple years has been…read moreawful due to a tragedy in my life. They are very accommodating kind and very patient with me as I navigate loss. If you are looking for an optometrist look no further more

WARNING: BROKEN FRAMES WITH NO COMPENSATION FOR DAMAGES…read more I browsed for new frames and lenses in early April. No trouble at all with the lenses or the eye appointment, but they didn't have any frames on offer that worked for my narrow eyes. I asked if I could have the lenses put into my current frames and was given the affirmative. I gave them my frames the second week of April. Now, in the first week of May, I have been informed that my frames are destroyed. While I was refunded for the new lenses, I will get nothing in exchange for my belongings that were broken here. By simply trying to purchase glasses, I'm now out a $150 set of frames with NOTHING to show for it. I wasn't even given a warning that this was a possibility. The only recompense is that I was offered to come choose from the small selection of frames available there which don't fit. I'll be telling everybody I know about this.

Easy scheduling process and great communication about insurance and appointment reminders. Accept…read moretext messages which will include appointment reminders and a link for forms. Very nice location and the office is calming with peaceful pallets of color as a well. Found this provider through VSP after moving to the area. Dr. Wong and her staff are all absolutely fantastic! Everyone was so very professional and all on time. They have a wide selection of frames so beautiful that I selected a beautiful pair of Versace and a pair of Tiffany glasses for reading and work. It is so wonderful to find perfection!

Dr Fuller is very thorough nd thoughtful, with a great sense of humor. The front office staff are…read morealways helpful and patient with all the questions. We highly recommend!

Tried two other docs closer to home because of recent series of three surgeries- none of them could…read moreget prism correct --So-- Dr David Rockwell is definitely the "king of prism"!! Perfect eyesight. Thanks so much!!

If you visit the Chauncey Ranch Commerce Center, Horizon Eye & Lasik is one of the businesses. We…read morereceived a call from the office that our health card had accidentally been left there. Staff told us to come claim it when it was convenient. Since I was going in that direction, I stopped by the office. The receptionists are plentiful there. The first receptionist asked if I was checking in to which I replied no. I told her about the health card and they seemed to know immediately what I was talking about, I offered to show my ID to which she said I didn't have to. I told her the name on the card and she was satisfied. Thank you Horizon! Shared parking lot and free outdoor garage parking on the second level. WiFi in the building.

LensCrafters can be found in the Desert Ridge Marketplace. Not very helpful staff were constructed…read moreasked how they might help. I asked a few questions about taking our own prescription here and timing for eyewear. They carry many Designer labels. In fact I did not see any generic eyewear so it was unclear if they carried this or not. Eyewear was well labeled and organized. at one point, LensCrafters use to offer 1 hour service to assemble your prescription. Apparently there is no local lab offered here so it does take longer now. 2-3 days for regular eyewear and up to a week for specialty lenses. Shared parking lot.

Really good experience here, they have they have an on-site optometrist office, Heartland…read moreoptometry. The staff at the eye clinic is really prompt, professional, and kind. I got my eye exam done in a little over half an hour. And then I was able to go into LensCrafters and purchase my glasses with no pressure from the salesman which means it was a low pressure easy-going experience. Overall, I would suggest coming here over going to any of the boutique eye clinics in town or eye doctors as you will be in and out quick and not have to deal with sitting in a waiting room for half an hour or being shown bottom of the barrel eyeglasses. This is a place I would highly recommend. Plus they do rush deliveries and discounts when it comes to eyewear, which is also very nice and they also have discounts for contact lenses overall a solid five out of five in my book.

Stephen help me pick out glasses. And they're wonderful Dr Eric super nice super personable awesome…read moreeye doctor highly recommend been going to them for four years seen all of the doctors. They're all awesome. Get all the clearance from your insurance prior to your appointment. No exactly how much you can spend hasslefree everything.

I had gone here a couple of times for prescription glasses, but not since I had cataract surgery…read moreseveral years ago. I had a couple of pairs of non-prescription sunglasses that weren't fitting me correctly, so I went in to ask if they could adjust them for me. A very nice lady here helped me right away, and didn't even charge me for her time! Shout out to this business for helping me out, even though I wasn't a current customer!