Charles Moore did a phenomenal job installing my new and improved water heater warrantied for 30…read moreyrs from Essency. He also worked btwn corporate and myself to resolve all issues including drywall patchwork and taking time to move items near the water heater for room to work, then move them back. I was very pleased with Charles and the ladies at the office making all appointments as convenient for me has possible.

e had a very disappointing experience with this company and their technician, and I am sharing this…read morein hopes that management will take this seriously and respond. When the technician arrived, my wife answered the door and he didn't introduce himself -- he simply stood there and bluntly said "you got a leak." After she acknowledged, he walked into the house without any professionalism or courtesy. He did not wear shoe covers or take any basic steps to respect our home. The leak detection diagnosis he provided turned out to be completely wrong. Based on his direction, I ended up taking apart a large portion of my kitchen -- removing granite countertops and cabinets -- only to later discover the leak was nowhere near where he said it was. This caused unnecessary disruption, time, and expense. The lack of professionalism, poor communication, and incorrect diagnosis was extremely frustrating. I expect the company to review this situation, explain how this happened, and reach out to discuss how they intend to make this right. I will be documenting this issue and filing a complaint with Florida consumer protection authorities as well as escalating this to Mr Rooter corporate if it is not addressed. I would strongly caution anyone considering using this company for leak detection until this matter is properly resolved. I will update this review based on the company's response.

Shawn was awesome - came over to deal with a kitchen sink emergency within 30 minutes on a Friday…read moreevening! Quick, efficient, professional, reasonably priced - thank you for dealing with our urgent matter!!!

What a great professional. I had three estimates and Sean beat them all. My water heater was…read moreinstalled in 2003 and was connected like a maze. Sean looked at it and said "No problem" after three trips to Home Depot and 90+ degree heat to completed the job with such expertise. I highly recommend DeWitt plumbing, satisfaction guaranteed. Joe

Josh responded to my messages and came to fix my water heater in one day. I appreciate it so much!…read more He did a fantastic job! Highly recommended!

Josh picked up the phone for our late afternoon call to Drain Plus. We had two plumbing situations,…read moreone urgent and one important but not immediately critical. We had a narrow window to get the work done because we were leaving town less than 24 hours later! Josh accommodated our schedule and was at our house early the next morning as promised, on time. Extra credit for being very courteous. Josh completed both of our jobs done efficiently and professionally, no fuss, no mess. When the bill was presented, it was well within what he had told us to expect, so no painful surprise there either. It was a great experience all around. My only regret is that we did not properly tip him. I will have to remember to be more generous the next time we hire him. And there will definitely be a next time.

Incredibly responsive and did a great job. Was honest about what needed done and fixed it for a…read morefair price and didn't try to see us anything unnecessary. Will definitely give him a call for all plumbing needs.

If I can give rob 10 stars I would he was very helpful we need to replace our toilets he told…read moreus which ones that would be best for us and he came and did a great job, then he notice our water heater was close to 20 years old he recommend we replace it ,,,, and we he installed out water heaters rob is very friendly and humble he like brother or uncle I would I call him again if needed ,,, rob knows his stuff plus he replaced garbage disposal in the call we had 2 toilets 2 water heaters and 1 garbage disposal all done by pine lakes plumbing ,,,, keep up the good work rob you have a customer for life...john and 1 more thing I asked him about everything he was doing and he answered and was great about is all awesome,,,

My 1957 bathroom sink developed a leak early Monday morning. So I called Duck Duck Rooter. They…read moregave me an appointment for the same day to repair the sink, I was stunned. They were so accommodating and nice. Technician arrived early and made the repair, left no mess whatsoever. It was like it never happened. The cost in my opinion was very fair, excellent value. I will always use this company.

Clogged sink and Aaron bass was the tech. He came in and the sink was unclogged in a short amount…read moreof time and did not make a mess. And what mess was done, he cleaned up. Good company to work with. I'll call them in the future with other plumbing problems.

Very good service on time and came right away and excellent customer service . Would refer them and…read moreuse them in the future .

We were very impressed with the job John did repairing the pipes above our shower. He was very…read morecourteous and cleaned up after he completed the job. I highly recommend asking for John for your plumbing needs.

This company did the install on our new home. We noticed a toilet was loose after the warranty had…read moreexpired. I noticed the company attached the toilet to the floor with plastic bolts and the plastic bolts were loose. The office manager stated that we must have done something to cause this to happen and that it was not their fault. My wife and I don't weigh anything more than 165 lb so I doubt seriously that we did anything. But this young lady who happened to be rude and ill-mannered would not send anyone out to look at their handiwork.

I've had the luxury of calling Castle Plumbing several times since I purchased a home in Flagler…read moreBeach. After reading Margaret C.'s review almost didn't call them but had several home builders and tradesmen tell me they were the best--and I couldn't agree more. Not sure what side of the bed Margaret woke up on, but they are top notch professionals who: showed up on time, treated us with total respect, did the work in a timely manner, did what they said they'd do and then a little more . . . and provided excellent work at a reasonable price. Any questions?