Oh Pei Wei, this is a sad day. First off, I am a BIG FAN. I go to Pei Wei all the time, all over the USA. My sister & I would usually describe your food as "reliably delicious"--not here. Ordered pad Thai with tofu & extra broccoli & Swiss chard. (Yes, you are welcome to charge me if you like, just give me extra broccoli.) I should have asked the girl at the register to repeat my order. She seemed totally confused by my asking for broccoli. Came with no broccoli. Or Swiss chard. Sent it back. They dumped some steamed (bland) kind of raw broccoli on it. (Uhh, thanks?) Then I noticed no lime. Oh boy, sent it back again. Asked for lime. They told me they had to slice them. That took like 10 minutes. By the time I saw there were no Bean sprouts I just wanted to give up. It was also extremely sweet. Like someone dumped simple syrup on it. Good news is, I HAVE been to the other Pei Wei locations in OKC and they are pretty good. I will not return here. read more

Could not be more disappointed with whoever answers my pick up order call. I am at the hospital for a family emergency and ordering food for a large family while we wait to hear critical news on a loved one. I was flustered ordering so I called. I explained to the lady I was at the hospital and needed some help walking through the menu and finalizing an order. She could not have been less compassionate and helpful. When I asked about an option for an entree she replied "the menu is really large". Obviously this was not my preference to place an order like this but had some circumstances that made it less quick and easy than normal. She then clearly was not interested in helping and placed me on hold for over 5 minutes until I gave up and hung up. read more

Pei Wei used to be good when they first opened up. Now, I can't get a good meal here. I try to give this place opportunity after opportunity to see if they have fixed their issues but, nope. The cooks I don't think are any good or they have bad training. Every time I order a meal with chicken the chicken is fatty/soggy, or just soggy. This is after I ask them to make the chicken well done. Food also comes back smelling like fish. My place now smells like a fish market in China town. I called and told the manager and she took the meal off my ticket which I appreciated. I also asked her about the fish smell if they cook fish and other foods in the same pans and she said they don't have fish but, shrimp. I think that's what the smell is. Anyways I wiped the dust off my feet on this place. read more

They got my order wrong, and then the manager had the audacity to explain why my receipt said perfectly well what I ordered...but it didn't match what they gave me. I ordered (and paid for) extra veggies and extra protein. They brought me a normal plate, and my boyfriend a plate with only half of the veggies normally used. Neither of us got extra protein OR extra veggies. I come here all. The. Time. I know what extra protein/veggies looks like because I order it all the time. The food at Pei Wei has always been delicious, but when you get an order wrong, you get it wrong. Own up to it. Fix it. read more

I love this pei wei, I go here a lot with my family. Service is good. One time my honey sauce on my chicken was really thick which was a disappointment, but I would still recommend this place. read more

Only giving the second star because the customer service is so kind. Went to order curbside delivery and my entire meal tasted like nasty burnt oil, the top of the noodles were completely plain and sauce less, while the bottom of the noodles were soaked and soggy in oil, and some kind of watered down teriyaki sauce. Literally, it was like a noodle soup. Even the veggies and the tofu tasted like burnt oil. Super disappointing. This location seems to be hit or miss most of the time. read more

Pei Wei is the Chili's of Asian casual. You know what you're getting into, there's something everyone likes, and the odds that something will go horribly wrong are fairly low. If you head into your interaction with Pei Wei with this mindset, you're golden. Don't expect to have a universe-altering experience, but also don't fret that you're going to find a finger in your lo mien. If you're into soda, they've got one of those cool machines that dispenses like 148 million possible combinations of soft drinks, which is fun. It's like going to lunch in the future. I highly recommend the online ordering system. My colleagues and I use it on the reg, and it's never failed us. Food is ready in like 10 minutes, and they're 12/12 in getting everything right. Kudos for doing the Internet right. read more

I have eaten here about 25 times now. At one point, I absolutely loved this place thinking of it as a nearly the perfect restaurant chain. I completely enjoyed the food. The restaurant was always exceptionally clean and organized. The staff was always very friendly. Now, I am somewhat less enthusiastic. I still go there from time to time and still enjoy the "asian fusion" food type. However, the last couple visits suggest the chain is getting a little cheap/lazy with some of their service touches. The restaurant isn't quite as polished clean, the staff is much more willing to point at things rather than get you things, etc. It's a discouraging trend. read more

I paid $14 for soggy chicken and dry spaghetti noodles. Service was average, food was well below average. Won't go back.

Different, and nice atmosphere, but not great food. I've hit up Pei Wei about half a dozen times, and it's okay. The food is just mediocre, but everything else about the place is pretty good. If you like very spicy food, you'll probably like this place more than I did. Likes: Good service, though it can be slow when they are packed. Nice interior for dine in. Also does carryout. Interesting menu - not just typical Chinese selections but a full range of multiple nationalities' dishes. Meals are decently priced. I also love that they give you a free drink to hit the fountain while you wait. I did like the mixture of bell peppers and pineapple in the sweet and sour chicken. Dislikes: Ridiculously spicy sesame chicken. Minimal flavor in the honey seared chicken. In general, most of the dishes are just so so. Pei Wei is definitely a nice change of pace, but don't bank of it to wow you. read more

I love being able to customize my meal to get healthy steamed veggies and chicken and the sauce on the side. They make eating healthy easy and it always tastes so fresh. My go-to when eating out! read more

Good food for the price definitely. Norman is in desperate need of a hole in the wall teriyaki place.

This place used to be Da'Bomb! The last couple of times, however, they've bombed. This last time the crab wontons were over cooked, the pork egg roll was soft and soggy. The fried rice was crispy hard and not well done. I have seen this place go downhill and have given it a couple of chances to improve, to come back to the food food that it was. No good. No bueno. Bye Pei Wei. read more

This is mine and my daughter's favorite place to eat. We come here every chance we get! I love the pork egg rolls here, but why did the heck did they get smaller?????? read more

Pei Wei Asian Kitchen - Teriyaki Chicken! - Asian Fusion Near Me - Norman, Oklahoma

There WILL be something wrong with your order if you get to-go from this location. Three out of the last three orders I've gotten from here have been wrong. Whether it's clearly mixed dishes with chunks of other orders mixed into your meal, or missing ingredients and sauces, you can guarantee there will be something wrong with your order. read more

The resturant is always hopping everytime we visit any of the locations in the area. The dinning area at this location is a bit smaller, servers will usually try to seat you when there are large crowds coming in. The location is perfect right off the highway and in the middle of all the shopping. The food is usually very tender and taste great. I'd sugguest anyone to try them out. Check out their Facebook link for a two for one coupon. Eat and enjoy! read more

Pei Wei Asian Kitchen - Yummy! Sheared chicken - Asian Fusion Near Me - Norman, Oklahoma

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Absolutely depressing that $25 was just spent to eat lunch with my 12 year old. Something has changed when you order your chicken steamed instead of fried. It used to be juicy and tender. Today and last time was almost not edible. We used to go to Pei Wei a couple tomes a week but it's just different now. read more

Love the lettuce wraps and kung pao. Always fast service and great food.

Use to love eating here. The last 3 times I have got Togo food from here, my food tasted too burnt to eat. I always get Thai dynamite with steamed chicken so no reason to be burnt. Very disappointing. read more

The honey seared chicken and Mongolian beef are my favorites! The addition of the quinoa is also very welcome! So many delicious choices with a very fresh feel. read more

Pei Wei Asian Kitchen - Mongolian Beef with broccoli and brown rice! Mmmm! - Asian Fusion Near Me - Norman, Oklahoma

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Going downhill and gaining speed. Really sad because I used to love this place. Management is now pretty sad too.

I've driven by Pei Wei so many times on my way to Target and I've even stopped in to get a take out menu to prepare for the tastes and smells inside. But it wasn't until after a year of drive-bys that I finally succumbed to the pleasure of Pei Wei's beckoning marquee. Now I can finally cross Pei Wei off my bucket list. I knew from my initial visit when I went in to just grab a take out menu that the restaurant was counter service only and that's why I decided to just do take out. What I can't understand is why Pei Wei charges so much for counter service only. They don't have servers that refill your drinks like similar-service restaurants such as Ghengis Grill or Flat-top Grill, so what is it that we're paying for? I'm fully aware that Pei Wei is a chain; one that recalls PF Changs, Panda Express and the above-mentioned grills; in that the food is safe, homogenized American-Asian food. I was ready for that. And I like all the chain restaurants that I just mentioned because I know what kind of "safe, homogenized American-Asian" foods they serve and because they do it at a price relative to their service level. However I was not impressed with Pei Wei's food. We ordered using its online service which provides a picture of each of their dishes. I give kudos to the fact that they don't over-represent themselves in these photos as each picture is some fashion of veggies/protein/carb with a different color glaze. However, the name of each dish is specific to a regional Asian cuisine and that is where part of my 2-star score comes in. We ordered the Thai green curry with Tofu, the Chinese Orange Peel with Chicken and tofu and the Spicy Korean Beef. Full disclaimer: I'm Thai, I know what Thai dishes taste like and I never order curry from a restaurant, not even a Thai restaurant. So all the food really tasted like what I expected it to, which I have no complaints about, except for the tofu. In both dishes with tofu, the tofu was too dense, the texture was too chewy and tasteless. Other than that, the dishes were passable but not noteworthy enough to pay the price they are asking for at a restaurant that offers no table service. And that is where the other 2-star part of my rating comes in. The food rated a little less than I expected, and the price for this kind of food is too high to merit a repeat business. If Pei Wei charged even $1.50 to $2.00 less per dish, then it might make up a little for the fact that the food is not-so great and that there is no table services. I must add however, that the employees who do take the orders and bag the orders for take out are friendly and efficient and that the food comes really fast. read more

We were visiting from out of and walked in last week with restaurant about 1/3 full and told no table was available for family of 6 due to corporate policy of social distancing. Staff was asked if we could move on table to accommodate us and still allow distancing to be maintained. Staff asked the manager, "Luis" and he told her to tell us that corporate policy would not allow them to move any tables even if distancing was maintained. He then said he didn't even have to serve us because we did not come in with masks on. Almost no one in the restaurant, or those that continued to arrive, had a mask on and there was absolutely no signage on the doors stating that masks were required. Fortunately, the wait staff was much more gracious, and had much better people skills than the manager, and worked to accommodate us fairly easily. The kids enjoyed the food despite it being very salty...but we won't be back.... read more

Pei wei food is always pretty okay, but they have all these wierd rules about what goes with thier sides, you want a side a soup instead of rice, nope you want extra veggies instead of salad, nope. Its one of those things that im like why....you know they could if they wanted, but nope read more

Wish I would have read the reviews on here before coming to this place. Ordered online for pickup, showed up and at first they said they didn't receive an order. Showed them my email from ordering and then they said they gave it to someone else. Acted as if it was my fault. Waited for the order to be remade - no apology - nothing. And to top it off - looks like smaller than normal portions. Guess that's what happens when you order online for pickup - easiest way to screw over the customer. Most likely will not be back. read more

Pei Wei is one of the favorites of my entire little family. I have a 2 year old and a 4 year old and they can always find something that they thoroughly enjoy. They both love the rice and chicken. My daughter loves to order the teriyaki chicken with the teriyaki sauce on the side and then she can decide how much sauce she wants. they have an excellent kids menu and the portions are just right. Personally I am a big fan of the mongolian beef and the larger adult portion of teriyaki chicken! I have honestly never had anything here that has not been cooked perfectly and tastes fresh and delicious. It has actually inspired me to branch out and try a few things that I normally wouldn't. I have not been disappointed yet. Now, as good as the food is, the service is even better. The manager is obviously the driving force of the restaurant. You will always find him working just as hard if not harder than every other person in there. He treats not only every customer that walks through the door with respect and a smile but he treats every employee in there the exact same way. You always see the same friendly faces in there meaning that the turnover in employees is almost nothing which, to me, says a lot to the character and professionalism of the management. They are always friendly to my kids and if you are lucky, you can catch the guys spinning napkins! (This is a trick that my daughter caught one time and now she asks about it every time we are in there!) This is the "fast food" or more casual dining experience of PF Chang's so if you are familiar with that restaurant and like it, then you will find much of the same menu here. Food is made-to-order and they are always very friendly about little substitutions and making things the way you want them. During busy hours you may have to wait just a little bit to sit down, but the guys that clear the tables are so fast that they really keep the customers moving though very efficiently and you never really have to wait that long. You never really have to wait for your food which is always hot and fresh. When you are in Norman, stop in here and enjoy a great meal and a great atmosphere! read more

I'm very sensitive about service and food quality, and I don't mind putting a scathing review out there on the web. Having said that, this Pei Wei location is consistently friendly, fast, the food is delicious and it's become a favorite lunch spot. read more

This was one of the most disgusting meals ever. Ordered "crispy" wontons to go with the cold hot and sour soup that had the consistency of a piece of wet cardboard. The sweet and sour chicken with fried rice had a putrid odor not unlike a decaying dead animal. Horrible, horrible food. We got it takeout, if that matters. Never again. Bleccchhh. read more

If you're looking for a quick Americanized Asian food fix, this is a great place to get that! We always get the kung pao chicken and the Dan Dan noodles. Both are savory and pretty good in portion. The service, I must say, is incredibly fast. Once we sat down from getting our drinks and condiments, our food was out! read more

Maybe the worst dinner I have ever had. Chicken over cooked rice tasted charred. Spent $30 bucks and left Hungry. Then I went through their comment email and it is a third party that basically tells you your out of luck. Customer service was as good as the product. read more

Sad to say how much the service/quality has gone downhill here. This pei wei used to be my go-to spot for those nights I was craving Asian food but didn't feel like driving all the way to OKC for "real" Asian food. Last time I was here (ordering to go) they were out of a lot of things, there were changes to the menu that were not actually reflected on the menu, and they forgot my spring rolls. Seems as though I'll be looking elsewhere to get my noodle fix next time. read more

I hate this pei wei. Things don't taste as good as at other pei weis. I ordered online for pick up and got a bowl with my sauce on the side. No sauce. I also got the wontons, which were soggy like they'd been sitting for an hour or two. For a higher end Asian cuisine, this is BS. Won't be back. read more

Recently, they changed the chicken recipe in the chow mein, as well as the sauce. It's much more bland and a huge disappointment to the pervious recipe. However, the food came out quick and service was polite. read more

Always yummy and quick service at Pei Wei! I have never been disappointed. Their chicken lettuce wraps and spring rolls are my favorite for a quick pickup meal! Thank you Pei Wei staff!! read more

Food is great but the lunchtime manager is a huge jerk. I apologized for having my wife sit first (no signs saying otherwise). He ignored me. I stopped and asked if he heard me and without eye contact says "yes". Get over yourself man. I realize it is busy and you have a "system". I just didn't realize you had a "system". read more

HORRIBLE EXPERIENCE!!!!!! I went today to this restaurant because I have heard great things about it from friends. But I can honestly say the food was good, but the sour experience that I had with the manager John overshadowed the taste and ruined my whole sunday afternoon. Not only did I go with great expectations but it was also to celebrate the birthday of a friend of the family. I have never been so DISRESPECTED by a MANAGER ever in my life. He was disrespectful to me and screamed at different members of our party and even his own employees. I DON'T BELIEVE THAT SOMEONE IN THE SERVICE INDUSTRY SHOULD EVER HAVE SUCH A DISRESPECTFUL ATTITUDE TOWARDS PAYING CUSTOMERS, LET ALONE THE MANAGER WHO IS THE FACE OF THE ESTABLISHMENT. I'm sorry to say but I will not be coming back to this establishment. read more

Can't find the Moore location on yelp to leave a review, but the Moore location is terrible! Yes they're new, but that isn't a reason to find hair in your food. Plus the waiters don't use trays when handling your plates. We'll stick to the Norman location from now on. Norman location gets 4 stars! read more

Great options if you are gluten free! I had the sweet and sour chicken and shrimp with fried rice! It was awesome! Definitely be back! Only complaint is that the don't have regular brewed iced tea! The had chai black and Mandarin green tea. read more

Food was ok... not as good as I remember. The sushi did not taste fresh. The Dan Dan noodles had way too much sauce.

Pei Wei does have good food, but it's never a first choice for me. My boyfriend loves their orange chicken and they have great spring rolls, however I feel there are several better places in the metro to get Asian food. If you are near the Belle Isle area, I'd say for sure you should go, but I wouldn't go out of my way to come here. read more