They gave an extensive inventory of clothing and skis but the staff seems to all be part-time/seasonal high school kids who huddle up and don't care to help. This has happened multiple times when shopping. I definitely suggest ski barn in Tinton falls over this place. It's a completely different experience read more

Ronaldo was great! He knew everything about the items we were shopping for. The man ran through the store getting us every color and size of everything we needed and smiled the whole time. read more

Pelican Shops - Pelican - Hot Tub & Pool Near Me - East Brunswick, New Jersey

We purchased our PolyWood dining set at Pelican Swim & Ski in Whitehouse NJ. We delt with Jose who was very knowledgeable about the products. Delivery was as promised and we are completely satisfied with everything. We highly recommend Pelican! read more

Pelican Shops - Hot Tub & Pool Near Me - East Brunswick, New Jersey

Beware, I rented skis this year for the upcoming season and broke my foot before the season even started. I called to try and return the skis and was told there are no refunds. Also super annoying that you can only return the rentals for one month during the year (Oct) so you have to store them in your home all summer. If you forget to return them, you'll be charged for the following year and again, no refunds. read more

Bought deck furniture, cushions, and a gas fire pit from the Pelican store on Route 22 in Whitehouse. Our sales rep, Marie, patiently answered all our questions. Delivery was seamless and we are very happy with our decision. The furniture looks great on our deck and we look forward to using it for years to come. read more

We shopped the pool supply stores up and down route 18 yesterday When we stopped in pelican we walked out There was one person working there at his desk We approached him but he was more interested in playing, not talking, on his phone Aware of our presence you would have thought he would at least acknowledge us. We purchased 2700.00 worth of equipment at another store down the road from someone who was much more attentive Keep the attitude pelican read more

I am always a bit leery of those places that are ski/snowboard as well as patio furniture places. I guess you have to sell something when there is no snow on the ground. Anyway, I came here for Union snowboard bindings, as they can be hard to find sometimes. I guess it was lunch time when I went in as everyone was sitting around the cash register in the front eating pizza. Not very professional, but whatever. The place is kind of smelly, cluttered and a bit of a maze, but they do have a huge selection of ski and snowboard stuff. The guy who helped me out was pretty knowledgeable and did not hesitate to run downstairs to check stock and get me the right color / size bindings. I got exactly what I needed and was outta there. If you live in NJ, this place is on Rt. 18, not too far from exit 9 on the NJ Turnpike (I-95) and is probably your best option for snowboard gear in the area. read more

Pelican Shops - Hot Tub & Pool Near Me - East Brunswick, New Jersey

I am the proud owner of a new Sundance Spa that I've been shopping and evaluating/comparing for two years! Pelican was by far the best local dealer, and visiting their store with knowledgeable sales people was a big plus. My spa is a small part of a larger outdoor renovation, and Pelican's team was attentive but also patient. Gentle follow ups were genuine, and not pushy. When I placed my order everything went smoothly, but soon afterwards there was a an issue with the manufacturer that created some significant delays. Bruce and team were transparent, helpful and prompt with updates as we worked through a series of delays out of their control. In the end, timing turned out just fine, they delivered the spa quickly after they received it and install was a breeze. As a new spa owner I also appreciated the great startup and maintenance information and startup chemicals. I highly recommend Pelican as a great NJ business! read more

This is my go-to store for all my snowboarding needs. I rent a board every year and the process is always smooth, both getting it and returning it. I usually wait for sales to buy clothes or equipment and their selection is pretty good overall, considering the size of the store. The snowboard people are all very knowledgable and friendly. Try to avoid the busiest times of the season, since it can get crowded. read more

Although I will spend more on saving small businesses like this I'll pay the price. Great and humble people but should be more phone responsive to phone calls during these so called "unprecedented" times. Been doing business with them for over 30 years and will continue to do so. Please answer your phone. read more

I purchased a pool from Pelican and I am happy this is where I decided to finalize my pool shopping and close a deal. Eric was the guy we spoke to and honestly after looking at 5 different places he was the most attentive, most knowledgeable, and most willing to work with the needs of me and my family. He showed us all of the options and explaining the pros and cons of each pool to help us better decide what works best for my family. After visiting many places where people talked down about other places of business I give Eric the utmost respect for being a professional and never down talking all the places I told him we did our searching at. He even kept me updated with promotions after we placed a deposit. He also rushed my drop off when I told him I was worried about weather issues and I wanted my pool to be installed asap. It was delivered same day. Hand down to Eric he was very attentive! He never minded me calling probably 10+ times to ask random questions in regards to my pool. Thank you Eric!! Now my family can enjoy a pool for all the years to come!! We definitely will be returning for our pool needs. Purchase: 21ft round x 54inches Elixir Resin pool with Outlook 25G liner. Hayward S180T sand filter 1.5HP pump. Installer: Nick from NJJ Pool Installation in Linden NJ (was referred by a coworker) better priced than the contractors that were offered. read more

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I had a big problem with my pool that required a small part and some better management. I tried two other local pool supply stores and wasn't able to get the part or get it shipped. I called Pelican and they had the small/inexpensive part in stock. While there making a purchase that was less than $20 mind you, the store manager answered my entire battery of questions with patience and a smile. I swear I walked back to him at least three or four times with another question and each time he met me with a smile and a top notch answer. I got way more than my money's worth today, given all of the free education that I was provided. Thanks so much Patrick, your patience, knowledge and time are greatly appreciated!! read more

Went here to purchase a hot tub spoke to the owner dave had hot tub delivered open delivery the hot tub had the wrong cabinet on it called the company and they told me that the cabinet was 1500 more and he would give it to me for free was really not liking the cabinet but took it anyway bad mistake there was gaps Widing in the cabinet he came and fixed it had issues with the tub called him again to come to my house and he told me it was going to be a full service charge Meanwhile it was still under warranty he was very nasty and I would never recommend anyone to buy a hot tub from this place ever go somewhere else to buy a hot tub they don't stand by their products read more

Big warehouse of supplies for your ski and swimming pool needs. The staff is super nice. I was here a few years ago because I had a big flag football game with my family during winter time and I needed some type of face mask that was soft and flexible to put on my face. Long and behold, I found one that was perfect. I looked like a ninja which was awesome and It kept my face warm when I played football and scored two touchdowns because of it. Thanks Pelican Swim & Ski shop. read more

Bought a pair of almost $200 goggles that were supposed to come with a facemask but they didn't give me the mask. By the time I realized it was a month later but it was the first time I used them! Called to tell them and hopefully get the mask I'm owed and they said they couldn't do anything for THEIR mistake. So don't go here if you want to get everything your money is paying for. Oh and the facemask isn't cheap to buy on my own since its a special magnetic mask for the specific goggles. read more

Everything was decent last year, when I was buying ski boots, helmets and other gadgets for myself, my daughter and my husband, spending obviously a substantial amount of money. This year, however, the store owner Dave O'Connor "chose not to do business with me" over a pair of girls ski pants. I was upset when the store failed to get the snow pants I ordered from their other store. Manager Scott, who arranged initial deal for me, said a week later, that he can't control everything that is going on in the store, blaming everything on a girl-sales rep. who helped me under his supervision. But I'm glad; I didn't get the pants from them, as winterkids.com as well as other sites has them much cheaper, that pelican. read more

Unfortunately, not all Pelican's are equal. I LOVED the service at the Pelican on Rt 10, but unfortunately didn't feel the same love at Rt 18. I had gotten my board waxed and tuned and paid the extra $10 for the 24-hour turn around time. I brought my board in at 5:15pm on wednesday and they told me to come back 5:30pm on Thursday. I came back but still had to wait an extra half hour for my board, which just didn't sit well with me. 24 hours should mean 24 hours... Still the staff seemed pretty cool so I'll come back. But just let the records show that I was put off at my wait time (even though I easily spent the extra half hour perusing the sweet gear). read more

Jason was very helpful. He found the perfect helmet for my daughter and helped us with the best deal on gloves, goggles, socks and other accessories. I got some great coupons and the prices are very competitive. read more

Stellar customer service, as we were learning a ton of information, fast, about our new hot tub. One of the managers answered every one of my spouse's questions in a quick and timely manner. We couldn't be more grateful for all of their help! read more

I rented ski equipment for my daughter and the service was extremely slow and pretty bad. The guy was kind of an @#$ hole. I would not recommend when there are many other places in the metropolitan area. read more

I have been shopping at Pelican since I was a little kid! My parents used to bring me there and now I bring my 2 sons there for all of our ski equipment. You can shop at a lot of places for ski equipment - but at Pelican they know what they are talking about. See for yourself; attentive knowledgeable and helpful staff....Good luck finding that - at any other retailer these days, ha! read more

Picked up a new set of ski's and boots today. As a novice/intermediate skier that only goes several times a year, wasn't sure if I should buy/lease. The sales guy, John Manolatos, was very informative and was respectful of my budget restraints. He offered last year's models at a discounted price and I walked away feeling good about my purchase, even better after reading reviews on the equipment and price offered elsewhere. I would recommend Pelican for ski gear, particularly those just getting into the sport and not sue if you should buy/lease/rent. Pelican has options for all needs. Rick D read more

Pelican Ski shop at rt 18 is the place to go for your ski pool needs, good selections and friendly staff, pricing is good and reasonable

We have experienced the most incredible customer service from Dave, a manager at the Pelican in New Brunswick. We recently bought a used hot tub and received no guidance on how to maintain it. The tub itself is not typical, and I found myself calling several spa retailers for advice. I got in contact with Dave and he has been amazing!! He has saved me so much $$$$$ by troubleshooting the error messages and personally walking me through ways to correct them. He could have set me up with 3-4 house calls by now, but instead he patiently encourages me to learn. I don't know what I would have done without his service these last 2 weeks. Thank you, Dave, you are the epitome of customer service! read more

Our recent puchase of Hanamint outdoor furniture from Pelican was a very friendly and pleasurable experience. Marie our salesperson was very friendly and helpful in finding thenpieces we needed in their storage area during their pre-season sale. Pricing was reasonable and they were willing to hold the furniture until our deck was complete. The folks who helped prep the furniture for pickup and loaded on truck were very helpful as well, providing recommendations on the best way to transoort the furniture. All in all a great experi nce and they will be our first stop for any future outdoor purchases. read more

I've dealt with Pelican for nearly 4 years. For those new to pool ownership they're an incredible resource- highly knowledgeable staff, focused on helping their customers not fleecing them! The only downside is because of their focus and attention to customers, sometimes it;s hard to find someone available- none the less, ALWAYS worth waiting a few minutes to get the best service and correct answers to any questions, concerns or problems. They really know their sh....t! read more

East Brunswick Pelican delivered a brand new $1400.00 cantilever umbrella to my home with ripped fabric and no manuals - said there weren't any - there were. Would do nothing to correct the situation but offer a refund - no replacement fabric, no further discount (wouldn't have taken it anyway), nothing. The staff behave like a bunch of stoners without a clue about customer service or care - they are completely disorganized and disconnected - with each other and with customers and worse - don't care at all. The right hand has NO IDEA what the left hand is doing. Take your ripped umbrella and keep it. But remember - your actions may affect how customers view ALL Pelican Pool store locations - competition is stiff - your attitude needs adjusting - your mistakes are yours - own them and don't take your inability to behave like a business out on your customers. Shame on you Mr. O'Conner - your team should stick to the slopes - they're below the expected professional grade of people who are looking for a quality experience with your limited summer products - and don't forget your beloved money making pool sales. My hard earned money does not belong in your pocket. read more