Was recommended to Pena Garage doors by an electrician friend. Very quickly had someone stop by that same day to assess the issue. Abel was friendly and very clearly described what needed to be done. And said he would email over a full estimate later today. He said all the parts I need to replace are in stock and could quickly schedule the repairs to be done in a few hours. Looking forward to working with this company. read more

They came out today and arrived on time during the two hour window they gave me. The gentlemen that did the work was very pleasant and the quote for the work I needed was reasonable, so I went ahead with the repair. He replaced the springs I had which apparently were the wrong type and were the reason the door kept coming off the track. He also added some longer rollers which will also help keep the door from coming off the tracks. Happy I didn't need to replace the whole door! read more

This garage door company is a total fraud. We had to stress out for months trying to deal with this incident. They were growing by intentionally installing the wrong garage door and not refunding the labor cost, and we realized that many victims, not just us, were emerging. They first talked about the specific model that our townhouse needed to install. In the sales tip, they recommended a model that looked exactly like that model but was cheaper. Of course, they intentionally didn't leave any messages and only answered the phone. After installing the wrong product, I immediately called them because I knew it was wrong, but they said that if HOV told me to fix it, they would fix it right away. Then, I received an email from HOV telling me that the garage door was wrong and that they would fix it. So when I told them about it, it was very difficult to make an appointment or call for several months. They would make an appointment but not come and then cut off contact. However, when I called them all the way, they suddenly changed their words, saying that it was because of the labor cost and that they couldn't refund half the price. We also called the factory of the garage door model that we were going to install, but this company did not have an account number, so they were a very shoddy company that could not provide the garage door we requested in the first place. We chose the wrong garage door company and the time and stress we had to endure was endless. In the end, we had to choose another legitimate company and replace it. I had a really sad and heartbreaking experience going through this. I think they will say that this was written on purpose by a competitor. I have all the receipts and I considered suing, but I hope that through this review, other good people will not be scammed like me. That is what I want, and I think companies that commit fraud should disappear from this world. They are ruining this country. How many more people have to be scammed before this scam stops? read more

When I initially reached out to Carlos Peña, we agreed on a certain garage door. I was looking to get the door that was pictured on his website. I sent him the picture, we agreed on a price and I was expecting to get that door. After installation, the door was completely different than what I had originally asked for. Secondly, there was a finishing issue because of our stucco. Carlos was supposed to send the installers back to complete the edging on the door. The door was initially installed May 2021. I have been trying since November 2021 to get Carlos to come back out to finish the edging on the garage door. Only response I get on text is "OK". Now, no response. I am going to pay to have somebody else finish the edging on the door as I am getting nowhere with this company. I can screenshot all of the texts and the photos and everything that I had requested as everything was done via text. I probably would consider finding a more reliable company. read more

Pena Garage Doors - Edging was left short. Unfinished job. Vendor was paid in full. Vendor promised to come back, still has not. - Garage Door Services Near Me - Los Angeles, California

I was looking for the best garage doors in town and a friend recommended Pena Garage Doors, I could not be more happy with the service and quality that Cesar and Carlos provided ! 100% the best service ever !!!! Will definitely be contacting them again! IM SO IN LOVE WITH MY DOORS ! read more

Pena Garage Doors - Garage Door Services Near Me - Los Angeles, California

I had a garage door installed 2 years ago. I've had to call them twice for the same repair. The same roller came off the track twice! The 2nd time Carlos threatened to leave without repairing it because I complained that this was the 2nd time it happened. He said he didn't want me calling again for the same thing if it happened again, so he said he would not touch it. After I called to speak with the owner, Carlos answered the phone and wouldn't let me speak with the owner. He eventually gave in and came back to repair it, but it's only been one month, and the same thing has happened again, 3rd time! I can't call them to come back because I had to promise him that if it happened again I would not call them just so he would repair it that time. So now I'll have to find someone else to repair it and hope they will do a better job than Carlos. I would not recommend this company, I wish I had checked their ratings before I contracted with them. Word to the wise... do your research before hiring contractors read more

too busy yapping and pushing their liberal views and fucked up my garage door. It fell off the hinges and on top of my chihuahua! better off picking someone up from home depot theyll prob do a better job !! read more

WOW! Ive tried to get into contact multiple times with Carlos and he does not answer the phone and when I did finally have him come out and take a look at my garage because of the roller it honestly seemed like he doesn't even know what he is doing. Overall this business is a unprofessional and incompetent in the garage industry. read more

So I had Carlos replace a spring a sensor and a keypad from that time on the door never worked properly. Then since I was doing some remodeling I decided to replace the door. They came to replace the door did not have what they needed to finish and told me my motor was bad. Carlos was the last one to work on it. Then he offered to replace the motor for 50 more dollars when it did not work properly he told me the motor was free which last tile I checked 50 bucks is not free. Then when I delayed paying he threatened me I told him I would pay when it worked properly and I get a final invoice including the motor he would not provide a proper invoice. Also they left screws all over my driving What a poor experience never use them again!! read more

I had a garage door installed 2 years ago by Pena Garage Door Company. The top roller on the door has come off the track 3 times. The 2nd time Carlos came out, he refused to repair it because I complained that this was the 2nd time the same roller had come off the track. he said he did not want to touch it because of my complaint, and he did not want me calling them again for the same thing. When I called the company to speak with the owner, Carlos answered and would not let me speak to the owner, he finally agreed to come back and fix it if I promised not to call them if it happened again... less than 1 month later, the roller has come off again for the 3rd time. I had to call another garage door company and found out that the reason the roller keeps coming off is because Carlos installed the wrong spring for the door. They said they could just replace the roller on the track, but it would just come off again later. So now it's costing me $500 more to have the proper springs put on the door. If I had seen Pena's ratings before I contracted with them, I would not have used them (3 stars). A word to the wise, people, please do your research before contracting for any work. It will save money in the long run. I wouldn't have given them any stars, but that is not an option. P.S. I just saw a review with the name ALEX D. The review has my photo, but IT IS NOT MY REVIEW! I do not live in Van Nuys and did not have CABINET work done. False review! read more

I try never to talk bad about others... Will leave it at that , I do not recommend using this company, poor craftsmanship... Difficult management. read more

This dude Carlos is a sham, I had him install four massive rollup garage doors at my warehouse and had a hard time getting just that done. Then I had them come out to try and motorize one of the garage doors and they gave me 4 appointments and missed all four of them, really glad I didn't take off from work or set time aside specifically for this or I would've been really pissed. Cheaper is not always better , pay a little more and get a reliable person to get your garage doors fixed read more

Great job out of Carlos and his crew. They installed an excellent door at my house for a good price. What I liked abt the experience was how punctual and easy to communicate it was with his whole team, from the gal at the office, to the installers. When Carlos came to do the measurements, he pointed out and accounted for all the customization necessary to accommodate our new door. I didn't have to tell him anything, and he made sure to tell me what stuff I had to move out of the way in order to get the door to work. He also offered myriad options to make our new garage door look cool. It came with nice gasket seals all around to cut down on dust, which is essential bc Im now using this space to work from home. And if that wasnt enuff, he even unmounted our old garage door, the motor, and track to it, the springs and took it all away for no additional charge! If you're in the market for a new door, give him a call. He has the best prices and great service. He even came back to help me get inside when I locked myself out like a week later lol! read more

My garage looks amazing! Well priced, excellent customer service , and couldn't be happier with the result. I would definitely recommend to my friends and family. read more

BEWARE! Pena Garage Doors is a Crook, he sold me the wrong torsion springs knowing they were the wrong ones. I had to hire another company to come finish the work i started because i was sold the wrong torsion springs. read more

I own a house for about three years when the garage door stop working. I called the number on the garage's sticker and was surprised that they are still in business. Anyway, these are hard working and trustworthy people, from the owner (Carlos) to the installer (also Carlos), to the office person who answered the phone. Just by talking to them, you'll know that they are good people. I didn't even get a second quote. They replaced my two-cars garage door and motor. It was installed 3 days ago and time will tell, but I feel comfortable enough for the five stars. And yes, I would recommend them to any of my friends. I don't understand the negative reviews. Give them a chance and you'll see what I mean when you talk to them, especially Carlos the installer. read more

Used this company a few years back for a garage door after a neighbor recommended them. Used them again just recently for 4 garage doors on our property. The work is good and at a reasonable price, and the garage doors look great. Installers came on time and installed the garage doors even on a rainy day, very polite group and so glad they were able to haul away the old garage doors. everything works as expected and we haven't had any problems. its only been a month since we installed. The only thing keeping them from a 5 star review is that they didn't communicate that if the garage floor was uneven that the door wouldnt be flush with the floor. kind of obvious when you think about it but they should have stated that. I did notice that they are a bit slow to respond to voicemails or calls but its not a big problem for me. read more

I had Pena Garage Doors come out and install a new door at my house. More than happy with their work and quality of door. Very professional and courteous installers. I would definitely recommend them to any one I know. Thanks for the great work!!! read more

Don't waste your time especially if you're looking for a custom wood door. Pena apparently doesn't make their own products and cannot fulfill customer orders for wood. I suspect that is why they don't return phone calls and blew off two in-home appointments. Yes, Carlos, still waiting for you to return my call as promised. Perhaps I should bill you for the hours I had to take off for work? Very disappointed homeowner. PS We we with Ziegler Garage Doors which charges a bit more, but custom makes and installs everything...and keeps their appointments. read more

I called this company to come fix my broken garage door. I paid $160 and a week later it broke again. When I tried to get the company to come out to check out my door and follow up for a repair, they said they'd send out a technician (I ended up taking the day off work to be home to meet them because they refuse to give a set time). After waiting several hours and not hearing from the technician, I called back again to follow up. At this point (several hours later), they told me they couldn't make the appointment at all until the following day and that I would have to pay for a brand new motor and another service visit. If I could give this company 0 stars I would. The quality of service and professionalism was unacceptable. read more

Very satisfied with their work. Very courteous and professional at all times, did the job in a very short period of time and at a great price! Ask for Cesar! read more

Absolutely loved how the garage doors came out. I wasn't too familiar with the process but they happily walked me through it and answered all my questions. The crew moved quickly they were in and out before i knew it. I would totally recommend them you won't be disappointed. read more

They are a very responsible, dedicated and hardworking company, who take their business seriously. Their mission is to give the best customer service possible, and that is exactly what they do. I was very satisfied with the service they provided. They wore a mask, were very friendly, and definitely showed they care for their customers. With them, it's not just about a job, but about bringing union through providing service to neighbors or anyone who can use their assistance. If anyone needs to repair their garage or anything relating to that matter, I suggest Pena Garage Doors. One thing for sure is they always keep it professional and that speaks very well about them as a company, which is why I highly recommend them. read more

Last week, I called this company to discuss getting a car garage door. We discussed pricing and scheduled an appointment for measurement this Sunday, September 8th. In the end, he never showed up to the appointment. I called 3 times and no one answers. If he couldn't show up, he should let me know ahead of time. I wasted my time and day waiting for this man to show up. This company is not trustable and unprofessional. Do not waste your time with this company. read more

I don't about anyone else who has dealt with this company, but I didn't have a great experience. We had a problem with our garage door not closing all the way, so I got the phone# from the card attached to the door and called them up. The door and opener are only 18 mos. old, I wasn't looking for free service, talked to the owner or who I thought was the owner. We got disconnected, he called me back right away. I told him what was going on with the door, he said no problem, but he was on the road and he would call me back within an hour I said ok. He never called back, so I called him and left a message, never heard back. This was last Saturday, so on Tuesday I called another company I had found on Yelp, with a 5 star rating. So in short Pena Garage Door must not care about customer service or the product they sell. The cards they put on the door and the opener, I threw them away! read more

I own a 4 plex in culver city and I had a terrible experience with Pena garage doors and with Carlos, who I believe is the owner or manager. Please avoid this company at all costs. They might be cheaper, but you get what you pay for. Cheap workmanship and lousy customer service. I had an 8x9 garage door installed. Before the door installation I had a new door frame installed by carpenter. The clowns at pena garage doors told me that the frame width was too wide, so they had to cut some of it to make it smaller. They totally ruined my new frame. I strongly believe i could have done a better job at cutting. I never imaged they would cuz the wood crooked and damage of overall frame of the door. They cracked many of the woods. When I brought it up to Carlos he said he would replace the woods but I had to take them off, which would mean I had to pay out of pocket. According to him he did not want to take off the damaged woods because he did not want to damage the stucco. I do not work in construction, and I know the stucco would not be damaged. Carlos should just have fixed the problem, no matter what. If his workers are sloppy and they damage stucco, they should assume responsibility, and if they work like professionals and do things carefully then everything should be fine. Long story short, I had my carpenter come out and direct these clowns on what to do, so they dont damage the stucco that Carlos was so afraid of breaking. Carlos did not have the proper saws or equipment to do the job. My carpenter had to let them borrow his saw and to top it off Pena garage doors did not bring any nails! For crying outloud, these guys were acting like rookies. Bottom line its a nightmare dealing with this company. I forgot to mention that I had to put a stop payment on the remaining balance unitl Pena garage doors fixed my frame or else Carlos was going to ignore my requests like he had been doing. Maybe a week and a half passed when he realized I had stopped payment, until then did he return my calls. I forced him to make it right or i would not pay him. Carlos threatened to put a lien on my building and got all aggressive. He did not intimidate me one bit. I told him that would be fine, that I would see him in court. I did not have a problem paying him, but he had to fix what his guys broke. He finally agreed to fix the problem and did fix it, but I had to bring in my carpenter to keep an eye on these clowns, because I know they were up to no good. From one property owner to another, please pay a bit more and get professionals to install your doors. read more

I had this company install a single garage door and double garage door. They did a nice job and their price was competitive. I had one issue where Carlos said he would show up and there was a miscommunication with the office and he didn't show up. I called and he rescheduled and then everything was fine. The installers were polite and efficient. read more

I have been using Carlos for about 7 months now and overall I am happy with the work he does and pricing. Customer service and reliability could use some work but then again so can mine. I manage many building (commercial/residential) and Carlos is my go to guy. Does he change scheduling around sometimes? Yes. Is it difficult to get a hold of him sometime? Yes. Overall, as a vendor he is great and I will continue to use him as long as he continues to do great work and improve upon his business's weaker points. read more

This company did a great job on my garage doors, I used them twice for different doors, got reasonable pricing and they even hauled away the old doors. A very nice and clean job plus the installers were very polite, i highly recommend them. read more

i just had Pena Garage door install a custom glass door. other companies told me 4 weeks or more for the door to arrive. i got it in just over two weeks. Carlos was awesome he came to house did all the measurements and he also saved me 400 as i was able to use my old garage door opener. Every other company practically insisted on a new opener over the phone. If you want personal service at a good price on garage doors don't hesitate to call Carlos at Pena garage doors. he did a great job for me at a very fair price.. read more

Don't use this company. They are unreliable and have poor customer service. We called on them to repair our garage door. Following the repair, our door was slightly higher on one side, leaving a gap between the door and ground large enough for rodents to possibly slip through. I called on three occasions to have them send someone out to make what is probably a minor adjustment/correction. Instead of standing behind their work, they simply don't return my calls. My husband and are left with no other option than to pay another company to correct the issue. read more

Carlos, the guy who answers the phone sounds like a go get it done kind of guy. Problem is he doesn't return calls nor does he show up. I can't say his work is bad, but the company's effort to have any sort of customer service is awful. I'd rather pay more and deal with a company who has responsible employees than sit and wait for these people. read more

I had a perfect experience with this company. I had a new door installed. Carlos made a visit to the property, assessed what had to be done and did the work perfectly the next day. The work was very well done, the communication with Carlos and with the company was perfect. The pricing was very fair. I would highly recommend them!! read more

I have been using Peña garage doors for 4+ years, out of all that time I have had no problems with his work except for 2 times and he took care of the issue right away. I manage several properties and all I have to do is send him a text or email with the tenants information and address, that's it. He is my go to guy, look no further. read more

I had an excellent experience with Augusto from Pena Garage Doors. He quickly diagnosed my problem (the motor was shot, as we had suspected) and had several options for replacing the unit on the spot. He then reprogrammed all three of my remotes to work with my old unit on one garage and the new unit he replaced on my other garage. He changed the battery on one of the remotes as I asked and gave me a discount because I already had remotes (I wouldn't even have known the new unit came with new remotes but he was honest there and proposed a win-win where he kept the new remotes and gave me a few bucks off.) He also, without my asking, nailed in some molding around the garage that was coming off and when I saw some loose weatherstripping he replaced it with the right materials which he had on hand. In short, I called Pena late last week and by the end of this morning all my garage problems were solved and then some. Highly recommend. read more

Please take heed to the previous 4 negative reviews. This one makes 5. Carlos is a very nice guy, easy to talk to and eager for business but please don't let that fool you. I had him install multiple garage doors for me. He provided me an estimate and did not install the garage doors properly. I had to request him to come back numerous times to fix the problems. Unlike the other customers who did not receive a response to their calls he returned my calls because I had not paid the full balance yet. The garage doors that he installed as the other reviews pointed out contained large gaps big enough for rodents to enter and when questioned as to whether he could seal the doors he had an attitude and refused. He did however try to close the gap on one door but blamed the building structure for the reason he was unable to fix it. I believe Carlos is a nice guy but I don't recommend him. I hope the doors don't go dysfunctional because I don't think he would stand behind his work based on the previous reviews and my experience. Buyer beware!!! read more