I had a surprising and frustrating experience with Savinar Luggage. I went in to repair the straps…read moreon my bag as one side broke and wanted to reinforce the other side as well. I was quoted $120 per strap end, which seemed wildly overpriced. . Thankfully, I decided to get a second opinion and went to Mike's Shoe Repair on Topanga & Dumetz. I'm so glad I did! Mike charged $20 per side, and the quality of the work is outstanding. The repair is so clean it looks like the damage never even happened. If you're considering Savignar, I'd strongly recommend shopping around first. I felt taken advantage of as though he saw an expensive brand and I'd spend anything. As for Mike's, it's a hidden gem, honest service, fair pricing, and excellent craftsmanship. Highly recommend supporting businesses that are fair... brand or not. Very disappointed as I know Savinar to be in the community a long time but maybe will pay unreasonable charges.

This is a wonderful luggage store -- the service is friendly and helpful; the prices are as good as…read moreanywhere online; and they have a great selection of all of the major brands. It's also nice to see luggage before buying rather than buying online and risking it. We will be back!

Great personalized service. Called late Wednesday to get a Briggs and Riley SmartLink strap I…read moreneeded. Am in Texas, leaving on the following Tuesday. Called and spoke to Jay, who assured me he would get the order processed before closing (which was 30 minutes away.) He worked with me to get expedited shipping. Great service for a $20 item! This is the type of service I wish every company delivered. Oh, and did I mention when I called a real, helpful person (Jay) answered the phone?

One of our check-in bags had a broken wheel. Tumi was unable to replace it. We found lazar's which…read moreis near us. Jackie and Curtis took great care of us. We decided to let them replace both Wheels on the bag. While there, Jackie helped me pick out a sling bag which I love. I think we're going to take the other piece of luggage and get those Wheels replaced as well. Very happy with this place

Today, I returned to exchange my Willow Green Gen 4.3 bag to black. I purchased the green one…read moreoriginally because it was on sale and I really wanted this size carryon. The black version was more expensive so I settled for green. After having the green bag for a week, I couldn't get the black one out of my mind. So I went back to my favorite Tumi Store at the Camarillo Outlets. Audrey, Amy and Avian assisted me with the best customer service possible. That's why I drove an hour to get here. The Tumi Staff is five star top class. Thank you, thank you, thank you. VJ

The staff were friendly but I couldn't find an item that I was looking for but they did have a lot…read moreof other items in their collection.

Stopped in here because I saw Yellow Luggage through the window. The Yellow had material and…read morezippers separating the shells--not good--won't last. They also sell the "Hot Mess" luggage line I posted a picture of. Some of the luggage that I looked at will not hold up under the pressures of air travel but they look good. Really what you need for air travel is the Samsonite Hard Side suitcase with 2 wheels and a rubber between the shells. I ask how much the Aluminum Suitcase was and the clerk said something in the range of $750! This is not a cheap store to buy luggage but check it out.

I would give "0" stars to their services, because they do not know what customer service is!…read moreFirst of all I had a life time warranty with "Samsonite" during my purchase of my luggage, it's been reassuring that it was life time warranty, anything happens they will fix it. I filed online repair fix with Samsonite they approved it and usually, have to drop off at nearest location for repair to be picked up, on top of it I had to pay $15 to be shipped who knows where or it's just been whole time in the store, Andy said they will call me in about 6 weeks, 2 months pass by no one calling. I try to call every week the person on the phone tells me to check next week, that is nothing there, but seems like my luggage been in the store over a month already back and the repairman couldn't fix it ( one wheel ) ??? And he said it's not under the warranty anymore, he couldn't find a small wheel for my luggage to be repaired for two months??? I don't understand??? How this people can sleep and the $15 is not refundable. Horrible business, Please Do Not Go Here, Find somewhere where people respect your time and money you put in their business. They don't have luggage tags for repair when it's in their store, this is describing their customer service work.

WARNING! STAY AWAY!…read more Awful! My poor, naive cousin (who's a tourist) fell for this sketchy shop. If you speak broken English you're bound to be hassled by the shopkeeper to buy unnecessary luggage. They don't tell their clueless customers about their return policy, which is nonexistent. "No refund, return in 7 days ONLY exchange or store credit with $25 service charge, 15% restocking fee." Total rip off! Hope this store closes or gets kicked off the Camarillo outlet. This shop belongs elsewhere.

Jeremy is a luggage expert and I appreciate the time he spent reviewing all the pros and cons of…read more certain luggage brands. Because of his expertise, I was able to quickly find exactly what I needed at a fraction of the cost. I highly recommend Luggage Factory and if possible, speak to Jeremy!

I came to Levine to have my bag looked at because it had been covered in mold, including the inside…read moreof the pockets. I knew it was going to be a tough job and I wasn't sure if my bag was salvageable but he took on the challenge and made me feel hopeful with his positive and reassuring attitude. After several weeks, it was ready and I was nervous to see how it turned out but I was relieved to see that he brought my leather bag back to life! The mold was completely gone (including the smell) - it looked amazing! Originally we weren't thinking it needed a repainting of the leather but he told me there were stains left behind after the mold was removed, and he made the call to have it repainted. I'm truly appreciative of the extra mile he went to ensure I was going to be happy with the final result. I will definitely be back for any leather repairs in the future. Levine produces great work with fair prices!

A few days ago, I had such a positive experience at Champion Han's Shoe Repair. I was able to make…read moreit there literally right before they closed at 5:30pm. Truly one of the most honest and straightforward service experiences I've had in a long time. I brought in a pair of platform sandals that I absolutely love. I had bought them from a friend who had previously tried to fix a broken strap with strong glue, and I was hoping the strap could be replaced or at least repaired so the damage wouldn't be noticeable or cause further issues. The man who helped me (who I think is the owner) was completely upfront. He explained that attempting to try to fix the strap could actually end up damaging the shoe even more because of the unknown type of glue that was used. The last thing I wanted was for the shoes to be ruined. Instead of just taking my money and trying something risky, he genuinely advised me to leave it as is. Even so, he still spent about 10 minutes working on them to improve their appearance. When he brought them back out, they looked so much better--I was honestly impressed. On top of that, he charged a very fair and reasonable price for his time and effort, which I really appreciated. If you're looking for someone honest, knowledgeable, and skilled to repair your shoes, bags, or luggage, I highly recommend coming here. Your items will be in good hands with someone who truly knows what they're doing. The only reason you might leave disappointed is if you don't like hearing the honest truth about what can (and can't) be fixed. I'll definitely be back. Thanks again!!

What a nice Kohl's store. A terrific selection of men's and women's attire and home goods etc. The…read morestore is clean and well organized. The clearance items are priced to go and the sale items a good value as well. The customer service was terrific and the ambiance pleasant. Good products, value and service. Recommended

Made a return and Carlos was AWESOME!! It was our first time returning an Amazon package and we…read morewere not prepared. Carlos helped us out and was so patient. He is super friendly and has great customer service! Khols is lucky to have e Carlos! Thank you so much!!

'Tis the gift giving season again. So here I am looking for some gift ideas…read more Since knowing my local friend, I only saw her with a Kipling crossbody. So I thought it's time to give her another bag to use. The store has a lot of colorful bags in different styles. With enticing deals as well. An employee is so happy to help me out and gave suggestions too. I chose a small crossbody bag that I thought was useful to my friend. *I have to leave mid shopping because the temperature inside the store was too hot for me then came back after a while. It was much better.

Great customer service. We bought many bags because at 60% off plus another 20% off, well how can…read moreanyone resist? The sales lady fetched many different bags for us, all with a smile. They also have an embroidery machine should you want to personalize your bag.

I love this store for all my travel needs. The staff is extremely helpful and friendly. A wonderful…read moreselection of quality luggage!!!