our AC went out Tuesday evening. I texted Mike before bed. A service call was scheduled for…read moreWednesday at 9 AM and my house was cool again by noon!! Always great service. Always prompt and professional. Very reliable local folks. great service.

We were having a problem with our AC. Since Im new to the area I went online to look up some local…read morecompanies. Plisko had 5 star reviews so I figured Id call them. I called around 12:30 and expected to have to schedule something for later in the week. I was thrilled that they were able to come in just a few hours. They fixed the problem quickly and for a very fair price. We highly recommend Plisko to anyone looking for AC service!

I needed their services to fix a broken AC zone thermostat and do a normal servicing of my AC…read moresystem. I'm very positively surprised. The tech was quick to identify the issue with the thermostat and had the necessary part in hand to do the repair. Also, the regular servicing was done efficiently and there was absolutely no attempt made to upsell me on any unnecessary things. Their hourly rate is comparable to what other companies charge in the area. Definitely recommend.

Having just moved to the state and purchasing a new home we knew no one to call when our air…read moreconditioner was malfunctioning. When I called in the afternoon I was told it could be two days before they could get some there but if they had an opening they would let me know. Within the hour I got a call that a tech was coming at 8am. Philip came, diagnosed and fixed the issue in under an hour. Gave some free advise as well for maintenance and care of the unit. Thank you

O'Connell is without a doubt the guy if you need a plumber! He helped us with a basin, sump pump…read morethat ejects waste up to city sewer level. He's great at diagnosing the issue and fixing it. Responsive and gives details of what needs to be done!

Excellent service provided by Haines Heat 'N' Air…read more I want to specifically commend Ian for the great service he provided as he fixed several issues with our HVAC system. He was professional and knowledgeable, and he took the time to explain every recommendation in a way that made us feel comfortable with his work. We've had experiences with several heating and air companies in the area but never walked away feeling the level of trust we have with Ian! Haines Heat 'N' Air is the ONLY company we will use for our future HVAC needs! Thank you, Ian!

I've got to say, it's refreshing to know that there are still some great people and companies like…read moreCrescent Heating and Air. I made a service request on a Sunday, asking for an essential part to repair my elderly parents ac unit in a timely manner. I was met with a timely reply from a gentleman that met me half way to deliver the part I needed. Could not have asked for more. On behalf of my parents and myself, we are eternally grateful and would recommend this quality business whole heartedly to anyone looking for an honest HVAC company. Nice matters! Thank you, Crescent.

When other companies tried over sell me on labor, parts, and system replacement, Crescent Heating…read moreand Air performed only the service I needed for a reasonable price. They have earned my trust and my business as long as I live in the area.

Kevin is a dependable and honest person. He was doing work for me and towards the end of the job…read moregot in a horrible car accident. He reached out to me as soon as he was out of the hospital to let me know he would get out to finish as soon as he was physically able to. His pricing is also more than fair and he works on all types of equipment.

Kevin diagnosed a faulty blower motor and damaged shroud assembly for me back in September (2024)…read more He brought in a spare (used) motor and got me back up and running. He then "ordered" a new motor and shroud and charged me ($900+) as agreed. It is December 8th 2024 as I write this and I still do not have the new blower motor and shroud. I still have the used components installed on my air-handler. I have contacted him numerous times, he has responded with various excuses and even admitted to "having forgotten about us.", and recently has said he was in a car accident and would see about getting someone out to install. (That was over a month ago). I think I have been more than patient with this guy, I try to give small business owners the benefit of the doubt and prefer to use them if possible. Lesson learned though. Advice to new customers... go ahead and pay the bigger company. You will save money and time. We will have to go the legal route to get our product or refund...sad, but the world is full of dishonest folks trying to get your $. I don't think running a business is Kevin's primary concern.

I'm a hard grader. I only give out 5 stares if I feel like an employee went above and beyond…read more What a relief! We had a problem with our Trane HVAC system. Ricky from Swansboro Heating & Air came and started figuring things out. On his first visit, he found a tiny leak in one of the freon copper lines. He patched it up, refilled it with freon, and thought the system was fixed. But he didn't think it was completely done. Before he left, he asked to be called when the HVAC started blowing heat again. Two weeks went by, and the HVAC system switched to heat on its own and started blowing heat. I called Ricky and left a voicemail. He called back within two minutes and asked me to check a few things on the system. I wasn't expecting what was coming next. He said, I'm on a service call. I'll be there once I finish up here. Yep, true to his word! He was troubleshooting the system within an hour. Talk about customer service! You don't get service like this at any of the corporations. Now Ricky was able to narrow it down to one part. An expensive part. Ricky looked up my serial number, and the part was covered by the factory warranty. Today, July 8, 2026, the part was installed. Tip my hat to Swansboro Heating and Air, serviceman: Ricky. We can't forget Trane HVAC systems for the great warranty and products they produce.

I would avoid this company at all costs. I had to replace all of my units in less than three years…read more They have only one service tech. Every single service call has created additional issues. Have had the same 3rd floor system fail for three straight summers. They have cost me thousands in rental refunds. I used them when I built my house new in 2018 and it's been nothing but constant problems. They are very nice and often apologitic and I have blindly stuck with them. It was a huge mistake. There are other better options.

We have a home in Newport, NC, our tenants called to let us know the heat pump (installed in 2014…read moreby Seaside Heating and Cooling) was not working (it was just above 20 degrees outside). I called and John went out on Sunday to get the work done. It's great to have someone return a call on Sunday and actually take care of the problem. Thanks John!