I placed my order online for s chicken philly and i was late picking it up and it was still hot and fresh. I realized my sandwich was messed up but it was NOT their fault. I was just going to ask for what i wanted on the side to fix it myself but then they offered to just make me a new one. Awwww. Very pleasant service! Here is a pic of the new sub how i should've ordered it read more

The service and the food was excellen I love Penn Station have the best sandwiches. Can you use a little more meat but it's good.

My overall experience was pretty awkward. I haven't been into a Penn Station in a long time and when I just went a few days ago, the service wasn't as good as I thought it would be. The lady that made my food was unwelcoming and she didn't introduce herself when she consistently approached me and the cashier for some apparent reason. On a lighter note, the food was great! It was cooked well and the bread wasn't too chewy nor hard. The environment was clean and kept well for a food spot on the west side. The bathrooms were definitely clean and paper towels for people to wipe their hands on. Besides the unwelcoming atmosphere, the food is worth the visit. read more

This was our first time dining at Penn Station, but it won't be our last! We loved our sandwiches--a cheesesteak for me and an Italian cold cut sub for my husband! The rolls are more like French baguettes than typical sub rolls--and they were grilled perfectly with generous amounts of filling. The hand cut fries are so tasty since they are fried in peanut oil. The staff were welcoming and helpful. Love the fact that they offer malt vinegar as a condiment. The place was clean with plenty of parking. We'll be regulars here! read more

Got a medium Philly Cheesesteak, small cheese bread and small fries delivered. Food was hot and the fries were super fresh. Cheese bread was seasoned good too. read more

Its hard to find decent places to eat on the west side of Cincinnati. Staff was quick and polite.

Out of all the Penn Stations I have been to this is by far the WORST location out there. Upon walking up to the counter the person behind the cashier looked directly at me and walked away only to come back 2 minutes later to take my order. The employee was taller and had black hair and wore glasses. Food took forever to make and was mediocre at best. Very greasy but that's expected from fast food I guess. Would not come back unless the others closed down. read more

The spot was very clean on first hand glance. Staff greeted us after us waiting for a little bit for them to finish there conversation. Waited about 15 minutes 2 sandwiches and a large frie. I'm not one to complain but I work in food and costumer service was terr here. THERE WAS ALSO A ROACH CRAWLING AROUND NOTICED IT ON MY WAY OUT. Bugs do not bother me but still not appetizing! read more

After reading some of the reviews, I don't feel my experience was as bad as some others, but the people in the staff there seem very unfriendly. They ignore you when you ask if your sandwich is ready, just asking because people came in after me were getting their food they finally gave it to me and we're very uncourteous about it, when I was ordering the food, the people before me had a large order which I understood and they were joking with the cashier I just ordered a small chicken teriyaki and I had a coupon for a free small fry. It was printed way large, and I kind of made a joke of it, and she just looked at me like I was a jerk anyway when she asked my name Bill, she said OK Mr. Bill I think that's a bit unprofessional the last time I was in there they were calling my name and I kept hearing bail bail I thought somebody was going to jail the one in Delhi it's so much friendlier and give much bigger portions of fries, but at least I didn't get a feather cooked in my sandwich that I know of and I didn't see any roaches. like some of the other bad reviews I've read about this place. read more

The parking is definitely a problem here. There are only a handful of spots for each place in the strip mall, and getting in and out can be difficult. I've had mixed results with this Penn Station. Sometimes the service is great, and other times it is terrible. Once they absolutely refused to take my phone order, because they were too busy. Even when I told them I could wait! But in the end, it is the closest Penn to my house, so I'll take it. I love the bread, the grilling, the fries. Just awesome! read more

Can you say Lemonade Addict? Hi, I can not get enough of their fresh squeezed lemonade!! Delicious and they sell it by the gallon!!!!!!! It was all gone by the end of lunch! We had the Chicken Teriyaki which was pretty good, even tasted great the next day cold out of the fridge. Of course their Philly Cheese Steak was on point. We also tried their Reuben, but we were underwhelmed by the meat-to-bun ratio. There was barely any meat on this particular one. We will have to five them another chance to be sure if this is an actual design flaw or execution flaw. This location also seems a bit slow. The fries we got turned out soft and flaccid. In other words, not exactly freshly cut. Hopefully it was just a fluke. read more

Gotta luv a good cheesesteak, and this place certainly qualifies. Recently went to Philadelphia, and tried the "originals" at Geno's AND Pat's, and I prefer this Penn Station. Parking's a little dicey, but other than that, it's great. Don't forget the fresh cut fries and lemonade. Going for the Chicken Teriyaki tonight, with banana peppers. Yummo! read more

I hate to leave this review, but here it goes. My girlfriend and I were fully pumped to try the big penn sandwich because we are dorks and we get excited for new sandwiches. We ordered our food, and there was quite a long line. Completely understandable; made to order sandwiches take as long as they take to make. When our name was called, it was pretty obvious that we were given the wrong food; no fries and the wrong sandwiches. Apparently, there was a mixup and someone left with my food. Completely understandable. Mistakes happen. When I asked how long it would take to receive the correct food, I received the verbal version of a shrug. When I asked if we could have the mistake sandwiches to eat while we waited because we were both very hungry, i was told no. When I questioned him on his, he then explained to me that they had to save the sandwiches...to throw away in the morning. ...okay... We finally received our food and went home. When we got home, the sandwiches were soggy and missing ingredients. Bummer. Total bummer. read more

I've been going to this location since 1996 when I first moved to Cincinnati. It remains my favorite of all the Penn Stations. When I went in today, like always, the owner remembers my name and makes me feel special. The chicken teriyaki - hold the veggies, extra Teri - is my favorite sandwich, though I do once in a great while get the pizza sub, too. The fries are delicious and the service fantastic. Highly recommended. read more

I do tend to have bad luck when it come to restaurants so it should come to no surprise to me but last night my husband and I decided instead of trying to fight the crowds to go out for valentines day we would just pick up something quick. I was really craving a teriyaki chicken philly so we stopped at this penn station, its the closest to our house. We def waited a while but they were busy, we didn't mind. I get home open my sandwich to make sure it right, thank goodness, because there was a feather right there in the middle of my sandwich, gross! Not just laying there, marinate and cooked in. Needless to say I did not eat it, $8 for a sandwich that went right in the trash and I ended up eating left overs for valentines day. I will not be returning here. read more

You know when you walk in a place and you can feel the negatively in the air.Thats how I felt last night.The employee never acknowledged my presence and was so rude when taking my order.I changed my mind and just left. read more

Lower than average for this chain. Service was lacking and fries weren't very fresh.

Great management, place/employees are always clean and presentable. Always excited to see what the deal of the month is.

I didn't like this place the first time around because I went to a different location years ago, but this location is always consistent and always GREAT! I usually get the Philly Cheesesteak and fries but sometimes get the reuben. The Philly Cheese is amazing and the best Ive ever had. Real cheese and fresh mushrooms, onions and peppers. Not the canned stuff! "REAL "fresh cut fries that are to die for! Seriously these are the best fries in the world! Never soggy and never over salted! So many restaurants these days use fake ingredients that are nothing but chemicals, fillers and yes plastic. Penn Station is the real deal! read more