I had an extremely disappointing experience with Peoria Ford. I called about a Raptor R they had in stock and made it clear I was ready to purchase. They sent over a Vehicle Purchase Information sheet, and I approved them to run my credit at 8:54 AM on Tuesday. Between 8:54 AM and 12:00 PM, I reached out multiple times asking for an update and received no clear communication. At 12:00 PM, I was told I was not approved. I immediately offered to put $50,000-$75,000 down and was told that would "for sure" get me approved. For context, I had agreed to pay $24,000 over MSRP. I was not negotiating or wasting time -- I was ready to move forward. After that, I followed up three separate times asking what the hold-up was. At 6:16 PM, I was finally told the Director was working another deal on the same truck and had someone coming in at 8:00 PM to look at it. So while my credit had already been run and I had agreed to the deal, they were actively working another buyer on the same vehicle without communicating that to me. It certainly felt like my offer was being used as leverage to push another buyer, but regardless of the reason, the lack of transparency and professionalism was unacceptable. If the vehicle was not secured for me, that should have been communicated clearly -- especially after running my credit and confirming terms. Very frustrating experience. read more

The bait and switch game they run should be illegal I was contacted and told I could get into a newer vehicle with a lower payment than my current $758/month, with a strong trade-in value already discussed. Once I arrived, everything changed -- different salesperson, different numbers, and I was pushed toward a $1,300/month payment and a $62,000 loan. I walked away and would strongly advise others to get all details in writing before going in read more

Worst service dept. You schedule an appointment only to have the vehicle wait for days until diagnosed. They don't call to give you updates regarding your vehicle - you have to call and remind them you're without a car. A rental will be provided if the problem is under warranty. After 5 days of waiting, you'll learn that the problem isn't covered under the extra warranty you purchased. Then you'll learn that the warranty you bought is identical to the one provided for free. When you get your car back, the backseat won't be connected and some device is on the floor board so you have to wait an extra two hours to tell them they didn't fix anything and actually made your life worse. Highly do not recommend. read more

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Bait-and-Switch Scam - Avoid This Place I went to Peoria Ford today to see a 2017 Ford Explorer they listed for $14,899 with 70,014 miles -- it was posted for sale online back on July 23rd. I called ahead and spoke to Juan, a sales manager, and gave him the stock number. At first he told me the car wasn't there -- then suddenly it was, and he encouraged me to come in right away. That should've been my first red flag. When I arrived, surprise -- the car "couldn't be found." Then I was told it was "in the shop" because it supposedly didn't pass inspection. Interesting, considering it's already been listed for sale for days. What a joke. Of course, they were more than ready to show me a different Explorer priced at $21,000 -- a full $6,000 more. Classic bait and switch. Nothing but lies and manipulation. The moment you walk in, it's clear they're just trying to upsell you something else and hope you'll take the bait. Now I understand why Peoria Ford has such a terrible reputation. The GM runs desperate commercials about "employee pricing" like it's some exclusive offer -- it's just a sleazy sales tactic. They'll say whatever they need to get you in the door, and once you're there, the truth goes out the window. I wouldn't buy a vehicle from this place if it was the last dealership on earth. You cannot trust anything they tell you. And don't be fooled by the good reviews -- they're likely pressured or paid for, because no honest person walks away from this place happy. Do yourself a favor and stay far away. read more

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DO NOT BUY A CAR FROM THIS DEALERSHIP!!! Came in looking for a car already pre approved and we were supposed "friends and family" so they hooked us up my charging us 5,000 over what we agreed on out the door, sleazy Joshua Hernandez was the finance guy and he convinced a first time car buyer to pay 3k for a LoJack that is completely useless Chevys already have on star. And when he say oh ya you can cancel the warranty at any time just come in and they help you complete bullshit he'll somehow never be in the office and never return a call. Somehow in that entire dealership there is no other competent finance manager that could solve the issue. In addition we came pre approved and they ran credit without permission and got us a worse interest rate thanks a lot. Was completely blinded to the whole "friends and family" deal, that we made the ignorant decision to just sign for the car without confirming that paperwork matches what we agreed apon. Lesson learned for us but if you are thinking about buying from here spend your money elsewhere. Especially first time care buy they can't wait to screw you over read more

Don't talk text or email this dealer. They are a joke. They falsely advertise prices and then say someone else is paying more. Here is my conversation with a sales person that told me congratulations then asked if I was willing to pay more. Zero stars. I wouldn't trust them. If they are willing to do stuff like this they probably hide problems with the vehicle. read more

Peoria Ford - Car Dealers Near Me - Peoria, Arizona

His name is Derek not Dante so my apologies. Also still fantastic. He's been amazing from the beginning! The manager sucks. The manager has awful customer service.... Charges my card three times ....for 5,099 each then tells me decline on all but one ..... But charges still Go through and had to deal with my bank .. still dealing with bank... then come back to a car leak issue they take a week to fix get a damaged part in..... and still take an additional 3 days to fix and now my window is broken....under their possession ... the manager states he will look at it but I will have to pay to fix it. So yeah I won't be back and definitely reporting to the BBB and News Outlet. The manager pissed off the wrong person today. I'll be in touch. read more

Truth, honesty! Went here yesterday, radio advertised free oil change with test drive. I was told to check in with front desk and took a test drive with Ken ! Apparently it was a a hoax ! Blake said that was over in February! Why was it still being advertised on local radio. Stay away from this Ford dealership! Peter obviously doesn't know what Paul is doing! Excuse the old Adage ! Sincerely Edward T. O'Donnell read more

I went to Peoria Ford after being specifically told they had a 2025 F-150 demo available with 417 miles. I confirmed this several times before going in. When I arrived, it became clear the truck never actually existed. This was a blatant bait-and-switch, and both Jake (Sales Manager) and Jaidyn (Salesperson) admitted it right in front of me. Instead, they brought out a completely different truck with 3,107 miles, not 417 -- and it was in shockingly bad condition. It had scratches, dents, damage, holes in the carpet, pet hair, cigarette smell, urine smell, and looked like a heavily used, poorly treated truck they were trying to pass off as "new." I honestly couldn't believe how trashed a truck with only 3,107 miles was. My own vehicle has 16,000 miles and still looks brand new, so there is absolutely no excuse for what they tried to show me. On top of that, I'm pregnant, and they still made me walk back and forth across the dealership multiple times for no reason. It was exhausting, inconsiderate, and completely unprofessional. They also attempted to lowball my trade by $6,000 less than the KBB Instant Cash Offer they promised to honor. Total scam tactic. This entire experience was deceptive, disrespectful, and a complete waste of my time. I left feeling lied to and mistreated. I also have videos of the interaction and am strongly considering posting them so others can see exactly what happened. If you care about honesty, transparency, and basic respect -- avoid Peoria Ford at all costs. I genuinely wish I could give them less than 1 star read more

If you decide to purchase a vehicle here , ask for Sareena, she will take care of you and listen to your exact needs , very honest saleswoman. read more

I have purchased 4 vehicles here & was going to buy my 5th. I loved the sales guy Antonio, but when the process went along the higher up tried to take advantage of me. It was the end of the month & they kept pressuring me into buying a car that I didn't want. After hours of going through the process & realizing I was not getting the vehicle I wanted, I was about to walk out when they did the typical hang on and left the room. Walking back in they suddenly found the vehicle I wanted. It was off the property in storage. I was pleased. Signed all the paperwork & would be back the next day to pick up my NEW vehicle. The next day I waited & waited & waited to get the call to pick up my "New" car. I contacted them & this is what they said. The car they had for me was a Demo that one of the wives of a manager had been driving. I was furious. I purchased a "New" car! I immediately went back picked up my Mustang trade in and terminated any agreement. I wrote a letter to the company with ZERO response. They kept saying how much they rely on returning Customers.........Well You just lost this return Customer! read more

BUYER BEWARE NEVER deal with Peoria Ford. My husband and I were looking at a truck and after coming up with numbers we told them we have think about it. Blake the manger said no problem and to sleep on it. The offer still stands tomorrow. I called when they opened and said we will take the deal but I don't get off work until 3 and we will head over. We were already approved for the loan and we bringing cash for the rest. We when got there he said he sold it 15 minutes ago. Such a shader move. Save yourself some heartache and go someplace else. They are complete snakes! read more

Working with Jeremy Bonner at Peoria Ford was hands down one of the best car-buying experiences I've ever had. From the moment I walked in, he made me feel comfortable, valued, and taken care of. read more

This dealerships service department is GARBAGE. MY 2021 F-150 Tremor HAS BEEN IN THERE FOUR FIVE TIMES NO LESS THAN A FEW WEEKS AT A TIME INTO MONTHS with no replacement vehicle. HORRIBLE and innacurate communication and they take your vehicle in WEEKS before it ever gets touched.Turned in my driver seat cover before the warranty was up because it was cracking they told me it was wear and tear and not covered. I should have fought it more because wear and tear shouldn't be happening on a vehicle under 36,000 mi 3 years, and the manager was saying it's because I'm a 6'3 280 lb man. Last I checked there's no weight limits on the warranty, but now I have a 5-in gap in my seat after they replaced the bottom cushions not the top ones that were cracking. Now my moonroof almost killed me and my wife on the way back from up north after it tore through into my cab and flopped all the way home. See that that's an issue with the moonroofs but for some reason mine's not on the recall. I think it's time to look at divorcing Ford and looking for a manufacturer that actually gives a sh#t about their customers experience. PS Please spare me your cookie cutter, regurgitated "call Pam" that you send everybody that gives you a review. We all see you don't care, you just copy and paste your response. I will be a walking megaphone encouraging anybody and everyone who will listen to stay away from that dealership and to reconsider buying a Ford read more

I took my car there for recall work. They scheduled it to be dropped off on Tuesday, September 9th 2025. I waited a day and a half for them to call me.... they didn't. I called them on the 11th and after I complained, they finally got me a loaner to use. I waited and waited for someone to call me and no one did. When they finally called me to tell me my car was ready it was 7:25am on Wednesday October 8th 2025. I had just filled the tank on the loaner, so I asked what they were going to do about it and I was told that there was nothing they could do. If my car was ready at 7 in the morning then it was ready the day before. Had someone called me the day before I would have only put in the amount of gas it needed to be returned. I was also told that I basically got a free oil change.... it was part of the recall work!!! Brandon acted like he did me a favor. I have asked several employees for an email address for the general manager and no one seems to know what it is... evidently the general manager doesn't much care about the customers or how they are treated. I'll find another Ford dealer to go to before I take my car back to Peoria Ford! An Upset Customer Colleen S. read more

I recently purchased a Ford F-150 from Peoria Ford, and while I believe I ultimately walked away with a fair deal, the process to get there was excruciatingly long. On my first visit, I spent about four hours going back and forth with the sales manager about what the maximum payment I could make (despite repeatedly explaining what I actually wanted my payment to be). I left without buying, and then received calls every other day afterward saying they could now get me a better deal. When I returned, the second visit was even worse. I was there for seven hours, again going through the same back-and-forth over my max payment instead of the number I clearly told them I wanted. Eventually, after hours of grinding, they finally brought the payment down to what I originally asked for--not what I could "max out." By the end, I was so worn down that I left without waiting for the truck to be fully washed and detailed. And, of course the truck had less than a quarter tank of gas. Not exactly the experience you hope for when buying a new vehicle. On the positive side: I did end up with a fair deal in the end. The salesman I initially worked with (Jorge) was friendly throughout the process, however clearly inexperienced. The overall experience has honestly made me swear off traditional dealerships. With the way car buying is moving--especially now that you can order new vehicles on Carvana with transparent pricing and no haggling--it's hard to justify an all-day dealership ordeal. read more

can I give negative stars? I was set to go look at a truck that they have listed, then come to find the truck had been sold for weeks. The salesman confirmed with me it was available and so did the SALES MANAGER. They were just gonna waste my time. Don't waste your time and go to a different dealership. read more

Where to begin. I had an appointment to bring my Shelby in. I trusted that management would adhere to my instructions that it was NOT to be driven off the lot. Four days and four thousand excuses later, my husband opted to pick it up. It had bird shit all over it. It had been driven. And to top it off, the manager came off like a little bitch to my husband. Mocking him. Take this review for what its worth. All true. read more

My recent experience with Peoria Ford has been complicated. I want to be fair and transparent because, while the team ultimately worked to make things right, the overall process was extremely stressful and disappointing for both myself and my sister. Within one week, we each purchased vehicles -- and both transactions had serious issues that should never have occurred. In my case, the 2019 Edge I initially purchased had multiple undisclosed defects that were discovered during a post-purchase ESP inspection at Sanderson Ford just days later. The inspection revealed multiple unresolved system codes, a faulty motor mount, a separated transmission mount, overfilled oil, misaligned wiper arms, and a malfunctioning moonroof switch. There should be no reasonable way these issues could have passed the pre-purchase inspection completed by Peoria Ford, especially since I received documentation confirming that those inspections were performed prior to my purchase. This raises serious concerns about the thoroughness and accuracy of the dealership's inspection and certification process. During that same purchase, I also had a disappointing experience with finance manager Mark Stull. He was overtly negative and dismissive toward the Ford-backed ESP product I expressed interest in, instead attempting to push a non-Ford MPP warranty. Once it became clear I would not be purchasing the MPP coverage, his demeanor changed noticeably -- he appeared disengaged, rapidly moved through the paperwork, and made it evident that I was no longer of interest once the upsell opportunity was gone. It left a poor impression, particularly given the importance of transparency and trust during a vehicle purchase. By contrast, in my second purchase after returning the Edge, Matthew Starr in finance was the exact opposite -- professional, thorough, and genuinely engaging. He was transparent, patient, and clearly prioritized customer understanding and satisfaction. His approach exemplified the kind of care and professionalism that builds long-term trust. In my sister's case, she purchased a 2022 Jeep Compass and later discovered that her financing and warranty pricing had been submitted incorrectly -- she was charged over $2,000 more than the amount quoted during her finance meeting, and the loan submitted to her credit union listed the wrong vehicle and did not account for her down payment. This created significant confusion, stress, and frustration that took several days to correct, further adding to our family's overall disappointment. That said, I want to specifically recognize Jeff Meinke, my salesman, who worked diligently throughout both the purchase process and the follow-up issues. He was attentive, communicative, and genuinely advocated for us even when the problems were outside his control. His professionalism and care stood out, and my feedback should in no way reflect negatively on him. My concerns are centered on systemic and procedural breakdowns -- inspections, finance accuracy, and internal communication -- not individual effort. The fact that two members of the same family encountered major issues within eight days suggests that quality control and transparency need to be strengthened. I appreciate that management ultimately intervened and took steps to resolve these matters, but it's important that this feedback be used constructively to reinforce pre-delivery inspection standards, improve interdepartmental communication, and ensure customers have full transparency and confidence throughout the purchase process. read more

This car dealership is very unprofessional. I do not recommend going for a car here. They had me apply and had told me everything was finalized and they were waiting for the loan company to pay them. For 5 months i was driving a car that technically wasn't mine when i put 1,000 down. I had to make multiple calls with the loan company to get the loan to go through already because i wasn't able to start my payments. They never gave me a heads up, they just randomly told me to come in and took my car away with no other realistic options. read more

Came in to test drive a Bronco Sport, but was FORCED into a used car. Look elsewhere there's a reason why they have a 1 star rating.

Aggressive and ignorant staff that insult there potential customers Then continue to make sales calls. Much better offer at surprise ford or any other ford dealer for that matter. read more

AVOID THIS PLACE AT ALL COSTS!!!!! Go to literally any other Ford dealership. This is your typical sleazy car dealership that will blatantly lie to you to get a deal. My wife and I bought a Bronco in 2022 from Peoria Ford. While in finance we were told that if we got the 5 year extended warranty, it included service for the 5 years (compared to the 2 years of included service by the dealership). Now my wife and I never get extended warranties, but because we were told that it included service, we decided to get it this time. Fast forward to today, I scheduled service for my Bronco and when I wanted to verify that it would be covered by my extended warranty, I was told that service was NOT included with my extended warranty. I asked to speak with someone in finance and when I did, they told me I was out of luck. So RUN RUN far away from this place unless you want to be screwed over and lied too. It's so sad that these places get away with this. read more

my mom came home and surprised with a cute car for my birthday from this dealership, we went earlier and I got to pick out my perfect car it was a great experience with sweet and funny employees, Fady, who was super great help through the process made this experience worth coming back for! I remember coming here for all you car buying needs read more

So this poorly run dealership calls me at 8:46pm last night and puts the call on hold when it gets to voicemail. 4 minutes of hold music playing. I call them back and ask "why are you calling me at 8:46pm?" and I'm told "the sales team has a quota of calls to make.". So you called the guy that your finance department lied to? You called the guy who wouldn't buy a car from you, if you were the last dealership on the planet? Who runs this place? Well you be the judge if you want to give these people your hard earned money. read more

If I could give zero stars, I would. Peoria Ford egregiously misrepresented the condition of my vehicle, claiming that the catastrophic failure of the internal components of my transmission was due to poor workmanship by Thunderbird Automotive when they replaced the original transmission in June 2024--a claim that was completely false. They even stated that Ford would not warranty the transmission because of Thunderbird Automotive's "poor installation." In reality, the transmission never failed; I had blown a gasket, which caused the transmission fluid to leak and the shifting issues. Peoria Ford's deliberate misdiagnosis and attempt to shift blame is not only shocking--it is dishonest, unethical, and completely unacceptable. Thunderbird Automotive, by contrast, stepped in to make things right, providing an honest, accurate assessment at no cost to me. Their integrity, professionalism, and dedication to their customers stand in stark contrast to Peoria Ford's deception, which shows a shocking disregard for honesty and customer trust. If you want honesty and reliability, Thunderbird Automotive is the only place to go. read more

Dont waste your time here! They were working a deal with me and told me to show up to pick the car up and sign paperwork (mike england) one of the sales manager. Show up and they pull the bs that they sold the car but yet i was told to come get it i drove an hour away just to waste my time and gas! My "sales" person was miguel g at first but he sucked never got back to me with answers or even answered my calls or msgs! This place is a waste of time i wouldnt waste my money there. They were also trying to sell me another vehicle that i wasnt even looking at or nothing! Its just complete bs!!! read more

Very shady folks here. They'll lowball you by several thousand for your vehicle and when they come back, tell you they're coming up to what your trade is worth. In reality, they're just moving the money hoping you don't notice that they're charging you more and still scamming you for thousands. Trust Blake, the asst. sales manager.. he knows your budget better than you do and he'll tell you what's best for you. read more

Has the best experience here looking for a new car, highly recommend it was easy to see any car i wanted and take a test drive. Everyone was helpful and kind from the receptionist to the finance team. Thanks guys read more

The service aspect was really good. I would be careful when you're making reservations. You would think if you had an appointment that your vehicle would get in right away. I did it over a holiday week, I was very clear. Would this be the best time and he assured me that they weren't very busy. It took them five days to diagnose the vehicle and another four days to repair it. It cost me $450 in rental fees. I wish I had not gone there in the holiday week. The worst part about it is he was so concerned about his reviews. Mysteriously I did not get a chance to send my review into their company because it did not come through. This has never happened before I think he knew I was upset so he did not want his rankings to go down. The repair work has always been good but this customer service part was below par. read more

Do not waist your time at this place, they will keep you waiting then try and sell you the car above what they had it listed for on their website not including the dealer add-ons or taxes then will get mad when you call them out on it. I use to get all my vehicle serviced at this dealership and buy any parts I need but after my experience today and my sister's experience last year I'm never coming back here again. STAY AWAY THEY WILL TRY AND SCAM YOU EVERY CHANCE THEY GET ON THE SALES FLOOR. read more

My wife brought her Car in because the driver side door handle broke OFF completely. It took them 3 Days to diagnose the problem, we also had what we thought was an exhaust leak. They said it would take another day to diagnose that problem. My wife called and told them we were picking up her vehicle because she couldn't go without one for any longer. as we picked up the vehicle, they said that they would contact us within three days to tell us that the door handle was in to get it installed, I have worked with Aamco transmission for years, contacted Joe at the nearest AAMCO, he got me in the next day, found the door handle. Don't know where don't care, got it installed, found out that it was motor mounts that were making it sound as if there was an exhaust leak. Replaced the motor mounts replaced the door handle and Peoria Ford Still, to this day, 10 days later has not contacted us to let us know that the door handle was in or not in or to bring it back for any reason at all I do not recommend this place. Their customer service sucks. read more

I'm highly upset! We got a few cars from them almost a month ago, and had every car about 2/3 weeks and called each one of us back and lied saying we had to sign more paperwork, and we get there the whole story changed lol, they so called bank they use went bankrupt, so I did I research with other car lots and they gave me their exact run down of what they told me and I didn't say anything, I was shocked it was the exact story! This place is a scam!! Please don't waste your time they just want the money. read more

Mason and Adam were great the entire two days I was here going back and fourth about buying a truck, they made it very easy and low pressure, thank you to them for thier help especially being a disabled veteran. read more

Service advisor Mike Quinton is always professional and knowledgeable of my pickup truck. Quinton prioritizes my maintenence schedule and informs me of future work that may be needed. From entering the front driveway to Quintons work station, the cleanliness of this location is on point. Quinton is a great advisor, knowledgeable, professional and he treats his customers and coworkers with respect. Keep up the great work. read more

Do NOT give your hard earned money to Ford Peoria. from the moment you walk onto their property they're already scheming to screw you over. Sadly unless you know exactly what you're doing when looking to buy a vehicle they will get one over on you every time. Dont rush into buying a car anyways but if you're determined to buy here TAKE YOUR TIME! You'll get more out of the deal. Make sure EVERY THING is in writing. It needs to be on the actual contract or they I'll basically tell you oh well. Please do not let the con artists at Peoria Ford get you in a position where you are unhappy and stuck with a huge purchase. protect yourself. read more

This is the worst car exchange experience we have ever experienced. Awful dealership, nobody is helpful or willing to work with us, and we do not recommend this dealership. They essentially screwed us in multiple ways. We submitted a purchase order to lease a 2023 Mach-E prior to December 2023. We were informed several times we could lease the vehicle for 3 years, 36,000 miles and our purchase order for the lease was accepted. Once the vehicle was available to pick up, we went in to finalize the lease and were told by more than one employee: 1) The lease would be pursuant to the purchase order made previously. 2) The $3,750 tax credit would apply for the tax years moving forward. 3) Ford would submit the proper paperwork for the new EV vehicle and we would be able to claim the tax credit. After submitting our taxes this year, we discovered the vehicle was set up for a flex to buy, not a lease, Ford did not submit the paperwork for our vehicle to qualify for the tax credit, and the vehicle did not qualify for the tax credit despite the representations made by this dealership. We now have to pay fees and other tax-related costs due to the change in our tax documentation because of this issue. Despite these verbal assurances, the dealership and those we dealt with deny making any of these statements and will not assist us at all. They refuse to submit the proper EV paperwork to the IRS because the vehicle does not qualify for the credit. We also discovered they did not set up a lease and have no record of our purchase order or lease agreement with the company during the purchase order process. read more

Crazy to me after returning the vehicle and getting my original bronco back I am getting phone calls to this day on how I am liking my new bronco from Vladimir. Not sure what systems you use but they need to be updated for him to be that out of touch on the situation. read more

Horrible experience with Peoria ford had a price agreement that I signed and the next day they had the sales manager call and say that they could not honor the agreemen! read more

I had a great experience at Peoria Ford! We've purchased 3 cars from them now and have nothing but good things to say. From the deal to the outstanding customer service after the purchase... I'm so impressed!! Ask for Blakley Frend if you're in need for a car... so helpful and on top of it! read more

Peoria Ford - Car Dealers Near Me - Peoria, Arizona

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