Xavier needs serious customer service training--because right now, the phone skills, communication, and overall attitude are completely unacceptable. It's honestly embarrassing and clearly costing the company money. You're the first impression when customers walk in, and you still can't manage basic conversation or manners? That's beyond disappointing. I didn't even bother staying--I walked right out. No thanks. read more

Went there had an appointment get there the guy tells me he's backed up I wou have to leave my car there for one or two days just for them to check my ac very un professional if they can't keep the appointment why make them I drove 35 mins for nothing read more

Good customer service and not long service time. Also they have great technicians .they explan whats going on with your car with professionalism and courtesy read more

Every thing was great here! Job well done. Highly recommended!!! Small waiting room with coffee. Staff is Easy to work with. read more

I can without hesitation how I felt good about getting my car done here. Ohnel , 1 of the customer service reps was sweet, courteous and efficient. She got the authorization to get my car fixed rapidly. I came in late and she told me exactly what to expect. I felt my vehicle was in good hands. Make sure you ask for ohnel when you bring your car!! read more

Pep Boys - The front - Auto Repair Near Me - Brooklyn, New York

It turns out the other pepboys on 4th avenue did so much damage that this location fixed. That's the reason it took so long with my car. Joanna was extremely helpful and understanding that she made me trust that everything would be taken care of. She should be the manager for well she runs that location. Shout out to Mr Bernard as well. I will definitely go back and recommend them to others. read more

the best service, best quality, best service, for your money. the service pep boy's have is pep boy's trust, the trust the customer has in pep boy's, is the quality i want in my car. the best service manager i ever met is alfred french, who works for pep boy's at queens blvd, in queens nyc. read more

Overall good service, we were there for a little over an hour for our oil change (about 100 and some change). Bernard was very helpful. Many people were there, we did run into some confusion for paperwork which we eventually were able to figured out. read more

Second time I've been here...Such a cool, friendly and curious staff. Friendly over the phone and in person. They are willing to give you detailed explanations of everything you would like to know. Mechanics look like they take great care into what they do. Special thanks to Orniel (spell?) and Rafael for your extraordinary service!!! read more

I had to call them to see if my car was ready, and it was! I had to ask questions of the advisor that I should't have to. He didn't have any knowledge on the warranty, he told me to contact the manufacturer. I have never been told this by a PepBoys advisor. I asked because I didn't see any of these online while booking the appointment or purchasing the tires. I asked about the wheel alignment told it was included in the service. It was not checked on the courtesy inspection report. I asked about warranty and what's covered he did not know. When I received my email upon returning home it says in both queries that the customer declined warranty and wheel alignment which is not true. I tried contacting the number on the report for the manager. Left a message never got a respond. I tried calling the store back and got nothing. Although the advisor told me they were open until 6pm on Saturday. I've never experienced this service feeling unsatisfied leaving a Pepboys retailer. I would not go back to this location ever again. read more

Neat & clean. Kurig coffee and a giant TV to pass the time while you wait. Kudos to Andres. the crew here on a Tuesday. Perfectly professional quick service, done in less than an hour even without a scheduled appointment. I'll be a repeat customer for sure. Still open and professional during the pandemic when you realize the inspection expires in 6 days. read more

How can we get Andre back. Ever since he left so did the quality of the customer service This location is being ran by idiot's with POOR communication and customer service skills ‍ read more

So far my appointment counted for nothing! My 9:00 appt its 11 and my car is not on the lift. It's seems disorganized and very busy. They could not fix my car despite my waiting 3 hrs. I will never go back again and recommend avoiding this Establishment. read more

Pep Boys - Pep boys snowy TV screen in waiting area - Auto Repair Near Me - Brooklyn, New York

Pep boys continue to service the neighborhood in a reliable and honest way. Not only they have a fast service, their honest price is to be commended. The staff are on point as well. Courteous and always professional. Highly recommended. read more

This location is kind of hidden. If you're not paying attention, you'll drive right past it. Had a 10am appointment for an oil change. My car didn't get seen until 12:30 - 12:45. Got my car back by 1:30. So the turn around time was actually pretty great once a mechanic actually got to my car. With every oil change you get a new oil filter & courtesy vehicle inspection. My oil change package included tire rotation & tread check. Star & Amanda were very nice & super patient! There were a couple people that were there before me that were complaining & berating them & they never got an attitude. I personally wanted to tell them to shut up though. Since it's not a full retail store, there aren't many items to buy. Just the basics: air fresheners, tire pressure gauges, sun shades, etc... The waiting area is really nice, comparable to one in a doctor's office. Equipped with a large TV & seats! Not too many seats though. There's a keurig with a variety of coffee to choose from. There's also a vending machine & a water fountian. Even a reusable bottle refill station, I wish I had my water bottle with me! The bathroom is one of the better public bathrooms I used. Didn't smell & actually had paper! When it's really quiet you can hear people pee. It's probably not a big deal to you, but I hate hearing other people pee even at home. Note to self/everyone: Do not come here on a Saturday morning & try to pee quietly. read more

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If you value your time, DO NOT do business here. Ever. I was told it would take an hour for an oil change, it took almost 3. I repeat, if you value your time, go somewhere else. read more

I brought my car to this place with some creaking on the steering, and a rattling underneath the car. An hour later I'm called with a quote of nearly 3000 dollars. I needed according to them, a steering column , four new tires, parts labor etc. I take my car elsewhere and they tell me everything is fine and can make the winter with tires I have. My bill was 0. My life would literally have changed for the worst had I shelled out this money on a job that wasn't necessary. Beware of this joint. 12/4- with this reply I do appreciate and take into accord that not every pep boys location can be this sneaky. I'd look at the employees at this particular location because on this particular day I wasn't the only unsatisfied customer. read more

This Pep Boys at 2015 Utica Ave. Brooklyn NY sucks. Don't ever give them your business. I would never come here again and I am going to complain to the corporate office. I ordered 4 new tires on December 2, 2019. They told me they were not in stock and had to be ordered but I had to pay in advance which I did. They said they should be in on Friday December 6th. I called on Friday and they said they were in. They gave me a appointment for Saturday December 7th at 2pm for the tires to be installed and a wheel alignment said it should take about 1 hour. I get there on Saturday on time for my appointment and was told I had a 3 hour wait. How is that possible when you gave me a appointment for 3pm. So I leave the car and get a ride back home. I get a call around 5:15pm that my car is ready. I go to pick my car up and I am told that they only installed 3 tires not 4 tires (that I paid for). I ask how is that even possible. They tell me only 3 tires came in. So I ask didn't you know that before you told me they were in and gave me an appointment to get them installed. He said It was a mix up we didn't know the other one didn't come in, we will have to order you another one it should be here by Monday. Now I know that was a lie it took 6 days to get the 3 in so how would this one only take 2 days. So I asked will this affect the wheel alignment since you will have to put another tire on later. He said no it is only for a couple of days it will be fine. So he orders the tire and said they would call me when it comes in. So of course on Monday I didn't here from them. Tuesday, Wednesday. Thursday no call so I call them Thursday. Of course the tire is not in. I call back on Friday it's in and they give me another appointment on Sunday December 15, 2019 at 3pm. Mind you they close at 4pm on Sundays So I should be in and out. I got here at 3pm it is now 5:42pm and I am still waiting for my car that only needs 1 tire installed. I am furious. What kind of customer service is this. You inconvenience me by having me have to come back a second time and you make me wait for over 3 hours again. They will never get my business ever again. I wish I could give them 0 stars but it would only allow a minimum of 1 star. But they deserve a -0. read more

Had a 8:30 appointment. Reached at 8:15, stood around and waited until 8:35 and left. No one acknowledges any presence. It never use to be like this. Took my business to another mechanic shop. read more

Great service even though I didn't have an appointment. Went to get a wheel alignment and tire sensor serviced for my car the other Pep Boy on 4 th ave said to come back tomorrow. So went over to Utica ave to push my luck got in at 11:00 am was out by 4 pm if you don't have an appointment you got to wait / IF YOU CANT DO IT YOURSELF YOU CANNOT COMPLAIN. Alignment done tire sensor light out VERY VERY SATISFIED read more

Pep Boys - Auto Repair Near Me - Brooklyn, New York

Unbelievable. Just purely unbelievable. My husband made an appointment for an inspection back on Friday, Aug. 2nd, and they moved it to the next day. Next day we come in and the man behind the counter says that the person, who does inspections, left. So we decided to give it another go and he put us down at 1PM on Sunday. Surprise surprise, we get there and the guy left AGAIN! This is really frustrating! We had an appointment, he didn't want to put us at an earlier time, and the guy leaves?! Why would you put someone down for that time if the guy that we need, leaves at an earlier time? Now, I'm pregnant and ready to pop at any moment. We don't have time to waste on this crap right now. And he was beyond rude, saying "What do you want?" We want what we have an appointment for, obviously. And then say that he left, should've came earlier. SERIOUSLY?! YOURE THE ONE WHO MADE US AN APPOINTMENT AT 1PM! Terrible experience. read more

I had an appointment at 3:00pm for a tire change. I had placed the order 2 days prior. The manager said it'll take a hour but I ended up not leaving until 5:28pm. This place has no respect for their customers time. read more

Shortly after the review was posted, the business owner responded offering to refund the difference. I accepted. Two and a half years later, I received nothing from them. So, yea... Don't waste your time. read more

I don't trust this company to give valid advice. I had one tire that had a puncture that could not be fixed. I understand that two tires are required so they match but they sold me on 4 tires saying that they all needed to match. I latter learned that only the tires on the back had to match. I think they took advantage of me because I'm a woman and they knew I had a fleet car amd would not be paying personally. Terrible read more

The difference between this pep boys and the location on 4th avenue is night and day. The folks on Utica Ave are friendly and professional and the space itself is super clean and comfortable. Save yourself a lot of frustration and avoid 4th Avenue. Go directly to the Utica Ave pep boys. I'd like to add, the manager Andre is fantastic, as is the counter service person, Lyndalle. read more

Pep Boys - Auto Repair Near Me - Brooklyn, New York

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I absolutely love this shop and their professional atmosphere . They always perform the work in a timely fashion. I absolutely trust my car at this shop. read more

Amazing service! Professional from the moment you step foot into the showroom like shop. Great layout , functional , organized and CLEAN!! Just changed 4 tires on my ZDX and will be changing all my tires here from now on. Competitive prices plus rewards program. Very nice waiting room to boot with a large TV and coffee. The nicest tire shop I've ever visited. read more

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They worked overtime on a Saturday and fixed what could have been a nasty accident in the making; would definitely come back here, if near and an issue pops up in my vehicle. On the west side of Utica Ave. Sign is clear, but a big tree outside so mind you don't fly past it if driving from Ave. N, heading north on Utica. Shop has a set of windshield wipers, air fresheners, cleaning solutions. Wait room only have 4 chairs facing each other, and a bar stool with table, is what that is. The shop is clean, places to go get food/snack nearby, on the B46 route. ---- My reason for stopping in: Was on the NJ Turnpike, heard a sound like a distant helicopter propeller under my car...didn't like that at all. Stopped in PepBoys because it was near my parents. Issue was spotted on initial inspection but Raymond hopped to listen while we drove around the block; he heard it. Turns out my brake pads were worn completely down. Even found out a prior tech must have screwed the nuts on my wheel in too hard, stripping the threading on two. Star and Raymond really did the thing, got everything working sweet again, (also a test drive to make Sure all was clear). Very pleasant experience! read more

Pros: Star, she is personable, professional and she really tries to help. She was able to help me save an additional $40 off of unexpected services. An additional pro is this location is closer to me & has a wide screen TV to keep you occupied Cons: Small waiting area with limited seating read more

Buddy Andre is great . Amanda and the whole staff are personable and no matter what they always solve my issues. They always are reliable and give a good price and do quality work. Whenever I come in the are always eager to help me and to make sure that I'm doing ok today. Thanks guys as always ! read more

Thieves! I called to find out the price for oil change and was told it was $69 for my make and model. Arrived in the location and they saw I have a coupon for $20 so the price went up to $89!! What kind of bullshit business is this read more

Lyndalle was such a great help and his customer service is impeccable definitely come to this location for great service and quality work

I scheduled an appointment at 9am and was the first vehicle to be serviced. I was just getting the tires replaced and an alignment. I was told it should take 2 hours. I called to check on the status and told that they had to pick up the tires from another store and it will be ready in 2 hours. After calling back After 2pm to check the status, I was told that they had a busy day and was short staffed and had other vehicles they were working on and my car was being worked on now and will be ready in an hour. I decided to go back to the store and arrived at 4pm. My car was on the lift and not being worked on. The employees were working on other people's cars that arrived after I got there. I questioned one employee why my car was just sitting there since 9am and now it's past 4pm. He started to double talk and lie to me that they picking up another tire from another location on 4th Ave and it should arrive in 20 mins. This employee started to become upset after I questioned why it taking nearly 8 hours to get tires on my car. He gave me so many excuses. On top of that lie about picking up the tires. Since I got there they already had the tires. I Started to become upset myself because he lied and because he kept cutting me off before I finished a sentence. I explained to him that I wasn't here to argue with him and why he's trying to be argumentative with me. I just kept quiet and had nothing else to say to him since he lied to me and just dealt with corporate. They have bad customer service and unprofessional. I never received an apology on the spot. I guess they knew that they were wrong for leaving my car sitting while working on other cars. First car to be service but was they last car to be completed. read more

Need anything done make sure you go see Star!!! She's the best, goes above & beyond and looks out for you as a person & not just a customer.

Today I went there to renew my NYS Inspection sticker. The employees speak to you with respect and know what they're doing. Friendly and employees even seem happy at their job. They were extremely busy yet Andre did not turn me away. I will advise to make an appointment. I'm going back for my 55 mile tune-up in two months. read more

This store was so supportive, kind and spot on with my car and their price and advice. In this environment in terms of mechanics, it is very hard to find a staff like the one at Pep Boys Utica Ave. They care and very fair and look to save you money and really help and understand your car situation. Andre the manager, and Lyndalle and Naquan were all about the same idea...to help anyway possible. Way to go. And I want to spread the word. They are good, honest...they look out for you. They also have great promotions, coupons and will work with you! read more

While the repair took a long time, they were fair in pricing. They only charged me for parts, not labor. One of the parts was also covered under warranty. read more

Came in today for a wheel alignment. Very smooth and easy process. Came here because I refuse to go back to the one on 4th ave that is full of rude and painfully a waste of space individuals that work there and the supervisor there condones in this lazy work from the workers. (Dated back in July 2017) This Pepboys is completely opposite of the other place and the gentleman in the front takes care of his customers. And he checks in to tell you the status of your car. Literally, the man walked into the waiting room and asked everyone which car was theirs and told them the status of the car. Honestly, all went smooth! And once again avoid Pepboys on 4th ave in Brooklyn by all means necessary and just come to this Pepboys instead if you want quality work, and workers who actually take their job serious. Shout out to Remmie for quality first work. And Andre for checking in on customers and keep them informed and running a tight ship with a quality team! read more

I was there beginning of summer for new tires, and a couple of days ago for an oil change. Staff, Andre and Amanda were very helpful and kind. The waiting area was beautiful and definitely clean and comfortable. Large screen tv, leather chairs, kerug coffee! The bathroom was absolutely clean, with baby changing station, and smelled great. Pep Boys on Utica Ave. is awesome, great deals, and staff that are courteous, and will not push anything more on you. Definitely will continue using thier services.. read more

Lyndelle was very helpful and the service was extremely fast. I told them i was short on time and they did their best to get me in and out. read more

Pep Boys - Auto Repair Near Me - Brooklyn, New York