I've trusted my Jeeps with Massey since I moved to NC in 2013. They know what they're doing and…read morehave never hesitated to explain everything in full detail. I always, always get a call about price before they start repairs. And the turnaround is crazy fast. My Jeep is 10 years old so I told them to just give it the once over along with it's yearly inspection. I knew I needed new brakes, was having issues with a tire sensor and the actuator door on my ac/heat was going. It also failed inspection due to bad tires. They got all of the work done in 24 hours. I just always feel safer on the road after seeing them. They're just good people.

Our car randomly didn't accelerate after waiting at a red light, then finally went. When we got…read morehome to our destination, we turned the car off and tried to start it again, but it wouldn't start. Dash lights flickered, air came on, and electrical worked in the car, but engine would not start. I suspected the alternator or starter since it appeared the battery was working. Long story short we got our car towed and taken to Massey Brother's. They took it in on a Thursday at noon and it was ready the next day. They were quick and honest with our repairs. I'd totally recommend this business. Thanks again!

Our truck was making a strange sound. This was our first time here. Carl was our tech and he was…read morevery knowledgeable and professional.

Always very honest and friendly. They saved me a lot of…read moremoney on repairs while other mechanics were not transparent about the car issues.

These folks are the real deal. Received an ad in the mail offering a second opinion. Perfect timing…read moreseeing as I was dealing with an odd noise issue and needed another opinion from a prev mechanic. Yesterday I went in for a diag, even though the shop was full they got my car in pretty quickly and let me know the exact issue, along with a clear video showing the cause of the noise and duplicating the exact sound I've been hearing. They ordered the part and finalized the repair today. My car is running so smooth it's crazy! Had a smile on my face the whole way back home. I will trust this shop with my future business.

Beware, they take advantage of young women. My daughter has paid a lot of money on several repairs…read moreand none of them were handled properly. On one repair, they replaced spark plugs only to find out later that the spark plugs they put on were used. Their mechanics have given her incorrect information about what was wrong with the car, even though they did diagnostic tests and charged over $100 for the test. So far, none of the repair experiences have gone without problems, in spite of charging her spending several thousand. As a customer, she expects the mechanics to know what they are doing, fix it the first time and not take advantage of her. Needless to day, we will not use them again or recommend them.

This was my second time coming to this Precision Tune as it was as recommended to me…read more Both visits were for an oil change and to have fluids topped off. It was a busy day so I was in there for about 2 hours. From what I was told in my first visit, they operate on a first come first served basis. The wait wasn't an issue for me because it was semi expected. Although it's an auto shop, dirt & grease spots are expected; It's in need of a gooooood deep clean in the waiting area. The Staff seem kind. I didn't think to check my wipers before I left the lot but the next day when I did, it was still empty. That made me think if they did not top off the fluids did they do the oil change. I lifted the hood and to my surprise the coolant hose was not inside the reservoir. The oil had been changed thankfully but they were moving too fast. This could have went so far left if I did not lift the hood up in time! I surely don't want or need any issues with a car I've had only for a year.

I took my car to this shop because it was approved under my CarMax warranty, and I truly wish it…read morewasn't. This was one of the most frustrating service experiences I've ever had. Within one week, I had to go to the shop four separate times due to poor communication and constant changes. On my first visit, I was told over the phone I would need to drive the car for a week after a dye test. When I arrived, I was told something completely different--that I needed to bring it back within a few days. After following their instructions and returning the car, they completed the evaluation and got the work approved. I then tried to schedule a time that worked with my job and confirmed a Wednesday drop-off. However, I was pressured multiple times to bring the car in on Saturday instead. At one point, I was even told I "wasn't supposed to drive off" with my car--only to then be told they couldn't actually do the work that day. Eventually, I agreed to Saturday just to move things forward. I dropped my car off at 9am on Saturday and was told it would take 3-4 hours and that my car was next in line. After sitting there for about 6 hours untouched, my mother received a call (not even me) saying the work could not be completed and I would need to come back again on Wednesday. When I returned Wednesday, the experience got even worse. The staff was noticeably disrespectful, and any sense of customer service that may have existed before was gone. I was again told the work would take 3-4 hours after dropping it off at 9am. By 4pm, I hadn't heard anything, so I called--only to be told they had been trying to reach me. When I asked them to confirm the phone number, it had been written down incorrectly. They also had my name recorded wrong and continued using my middle name. What's most frustrating is that they somehow managed to call my mother previously, yet claimed they didn't have another number on file. This entire process was disorganized, unprofessional, and disrespectful of my time. I would not recommend this shop to anyone and will not be returning.

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

My experience at honest automotive was smooth and hassle free. I originally came in for an oil…read morechange and to get my tires checked out and was quoted $105 which I felt was a fair price. I ended up needing more work done and while it was expensive as cars are it didn't cost an arm and a leg. Gia the manager was also just pleasant to talk to and very communicative overall. She even offered to let me come around the desk to type in my credit card number for privacy which I felt was a thoughtful gesture. Overall my experience was great and my car feels better! Thanks honest automotive!

Came here for the first time as I was in need of a tire change. I was going to go to another place…read morea little further away but decided to give AW a call. The lady who helped me on the phone was so sweet and calming. She got me exactly what I needed. Once I stopped by she remembered speaking with me and ensured I received what we spoke about. She had a very calming effect to what could have been a stressful situation. The price she' quoted me was much lower than where u was originally going to attend which is one of the reasons why I came here. They replaced my tire in a timely manner. AW kind of checked all the boxes for me to return in the future. Overall great experience.

If l could l would give them zero .. l went to get my inspection done .... on completion l noticed…read morethat my sunglasses in the middle console where gone .... and the drivers seat was rolled all the way back ... as if someone snuck in my car .. l asked 2 of the mechanics on site and nobody noticed anything .... it was a good thing l locked my glove box

My ford Cmax keeps dying and has to be jumped. Morgan Automotive replaced the battery about 6…read moreweeks ago and the car continued to have problems. I brought the car to the Ford service center to have the electrical system looked at ( for a $125 fee!). The service tech said "you need a new battery it tests "recharge and test"". I told them that I didn't believe it was the battery. The ford service tech said "computer isn't showing any codes" and refused to do any other diagnostic tests. He said they could only sell me a new battery (at $155!!!) but that was it. I picked it up decided I wasn't going to spend any more money Ford "Service Center". I took my Cmax back to my Morgan Auto mechanic and showed him what Ford said and he laughed. He said, he would test the electrical system and see if he could figure it about. 1 HOUR later the Morgan mechanic called me and said he found an electrical ground and fixed it and believed that was the draw on battery. Ford Service center is a JOKE. Their service people are no better than tech support. Morgan employs actual mechanics and actual repair your vehicle. I have used Morgan for simply repairs - oil change, tire replacement, battery replacement for year. I now know I can and WILL take all my automobile repair business to them.

This place is a Joke. Owner should be embarrassed. 3 employees (at least) sitting around with no…read morecustomers. I arrived for an oil change about 45 minutes ago and was told "we close in 15 minutes, you'll have to come back Monday." WHY ARE YOU OPEN??? What a waste of money for their employer and waste of time for their customers. Will never go back and you shouldn't either. In contrast - Just Tires down the street gave me an appointment immediately. Avoid this place.

I hate to call BS on the car repair suggestions because each shop may be more or less preventative,…read morebut on my third trip in to this shop I was handed a quote for $3000 of repairs. I know every shop handles things differently, but I know this number too well. So, I drove 30 miles to my favorite country car place and was told my brakes had 15-20k miles left on them(I drive about 6k/yr). That's three oil changes, not an "urgent action item". My shop told me one of the "dirty" fluids was clean without anything in it or being burnt. One other fluid needed changed. So my $3000 bill is looking to be $1100 with all that and some other things. This is a great shop for convenience, but I would suggest a second opinion if they give you a fishy report. Again, each shop is different. One might say " you need to fix one so replace all four" or sometimes a wire and some careful fixing can save you a $300 part replacement. But, my $4k car just needs to be well maintained to last me until I'm ready to replace it.

I appreciated Cam, the manager, taking the time to explain everything and walk through the…read moreavailable options.

These here are Facts: in late June my car was towed here to replace two flattened tires & take a…read morelook @ brakes One Calendar week & $3.4K later got car back with new tires. However the brakes felt/worked *exactly* the same Another much more competent garage/set of mechanics confirmed both Master Cylinder & Booster had been replaced This place is good for Inspections, tires & oil changes - don't go there for anything else Do appreciate owned by local family and front desk people very nice/personable

This is a warning. Don't take your care here. I had a slow leak in the front tire of my 2015…read morePrius. I dropped the car off and they said it would be ready before lunch. I received a phone call from them at lunch time and they told me the tire could not be repaired. They also told me that my other three tires were down to 2/32" of tread (2/32" of tread is the minimum to pass NC safety inspection). I was surprised by this since the tires weren't that old. He convinced me they were no good so I told him to proceed. He also wanted to do a four wheel alignment. I told him to proceed. When I got to the store to pick up my car, I asked to see my old tires. First I asked to see where the sidewall damage was that kept them from repairing the original tire. They couldn't show me where the damage was. I left that alone and looked at the other three tires. There was nothing wrong with them. They had over 5/32" of tread left. I got mad. When I asked for the printout on the alignment, they told me they couldn't show me that because the alignment printer was "broken". I got even madder. I should have made them remove the new tires and put my old ones back on. The representative told me he wasn't going to charge me for the alignment and was going to give me the tires at "his cost", which was $100 each. I just wanted to get away from them so I paid it and left. As I drove away, I realized that my steering wheel was not straight. This is something that is adjusted during an alignment. I immediately took my car to a trusted mechanic who checked the alignment and said it was out of alignment. I had him redo the alignment.

I went to Chapel Hill Tire because my car was leaking transmission fluid. I walked into a clean and…read moreshiny location, which turned out to be the first red flag. instead of looking at just the transmission, they charged me for a "full diagnostic," and then told me that the simple leak fix was going to run an exorbitantly high fee. I went to the another shop, one recommended to me for their integrity, who stated they would look for free and fix whatever they found. Turns out, there was no leak in the first place, and that the dripping had other explanations not requiring any expensive intervention. Chapel Hill Tire has lost my trust. Do not give these fearmongerers and scammers your business. Their shiny new interior is paid for by your dollars, once they scare you into paying for things you don't need. If anything, get a second opinion and a quote from another place.

This location, and Brett in particular, continue to go above and beyond in helping me first, rather…read morethan trying to take my money. Honest, good business.