Wasp is amazing! I've never been to a friendlier or more trustworthy auto shop. They were genuinely…read morekind and responsive in every communication--before, during, and after my visit. The whole place had such good vibes: everyone I met was pleasant, upbeat, and seemed genuinely happy to be there. I got to meet the owner, Steve, along with my car's new bff Pablo, who went above and beyond during what was scheduled as a simple service visit. He affixed my front license plate, cleaned the inside of my windshield (!), let me tag along on the test drive, and even brought me into the shop to see my car's underside once it was up in the air. How did he know I would absolutely love that? Little things mattered too: the waiting area was comfortable, clean, sunny, and quiet, with a thoughtfully planned garden out front. Rates were refreshingly reasonable--and not one cent over the estimate. It was such an exceptional experience, one that gave me real confidence and peace of mind that my car is in good hands. Three cheers for Wasp Automotive!

I have gone to WASP for many years with my 2001 Lexus RX300. They have always provided great…read moreservice at a very reasonable price. A couple days ago I had some issues with my car that would not start. They were kind enough to pick it up and bring to their shop. After careful diagnostics they could not find anything wrong. They did a search to possibly find the cause but could find nothing. Their charge was beyond reasonable and I will continue to use them for any issues with my car. Both their work and their customer service are wonderful! I am what is known as a " senior citizen" and I so appreciate this kind of service which is not always easy to find in today's world.

What a frustrating experience. First of all, you can barely hear the manager when he speaks. I…read moreswear, he smokes something. Most of the staff was smoking, I did see a few packs of cigarettes around. I came in with a flat tire, trying to get it patched. I also had a damaged stud after it broke off the wheel while still inside the lug nut, thanks to roadside assistance. I even brought over an extra lug nut and stud from an auto parts store that was recommended to me. But the staff said they couldn't use those. So they had to use their supplier and it took over an hour to get the part. They actually had to go out to get the right parts, which was good of them to do. They also replaced my air cabin and filter I didn't come in asking for them to be fixed, but at least they made me aware of it and I appreciated that. What frustrated me is the tire was patachable and they didn't do it. They simply removed what was left of the stud and them put on the new parts with my spare still on the car. So they then told me to go down the street to Firestone to try to get the tire patched. That turned into another 2 hours over there, but that's for another review. But the worst part is they charged me $145 in labor. And they couldn't even finish the job correctly. I could understand a small charge for the air filter. But $145 just for labor is insulting and inappropriate. My total bill was around $230. To total it up, an hour and 45 minutes is what I spent in that office, and for most of that time there was only one other customer. It's not as if they were backed up with a lot of Sunday afternoon jobs to do. I have had good experiences with other Jiffy Lube locations in the past. I will never visit this one ever again.

Very very very very sloooooooooooooooooooooooow. They take long rest time and work so slow that you…read morefeel they intentionally want you to not come here anymore for their service. Dear Patrick, thanks for taking the time to respond. However, it really does not make sense that changing 6 cars oil takes 105 minutes. Your crew were talking, walking around, and chilling out. Please review your CCTV and see how many cars they fix per hour.

Amazing customer services, consistently. Reliable, and…read morewell-knowledgeable. I would recommend them, as I will continue going. I trust both my Audi and Nissan with them.

This was my second time coming to this Precision Tune as it was as recommended to me…read more Both visits were for an oil change and to have fluids topped off. It was a busy day so I was in there for about 2 hours. From what I was told in my first visit, they operate on a first come first served basis. The wait wasn't an issue for me because it was semi expected. Although it's an auto shop, dirt & grease spots are expected; It's in need of a gooooood deep clean in the waiting area. The Staff seem kind. I didn't think to check my wipers before I left the lot but the next day when I did, it was still empty. That made me think if they did not top off the fluids did they do the oil change. I lifted the hood and to my surprise the coolant hose was not inside the reservoir. The oil had been changed thankfully but they were moving too fast. This could have went so far left if I did not lift the hood up in time! I surely don't want or need any issues with a car I've had only for a year.

These guys are total sweeties! I got a flat and just kinda hobbled on 3 wheels to here cause it was…read morethe nearest place. I said I had to buy a new tire and they offered to check if it could be patched first as a cheaper option-- they found a nail, removed/patched it, and had me on my way quick and easy. Over a month later and no issues-- sometimes I'm wary of being upsold at auto places, but not these guys!

Terribly managed! No clear answer on how long…read more Vehicle was held hostage..(they were paid first) up front for a minor issue. NEVER AGAIN! ...

"I towed my broken Suburban here, and they diagnosed it as a bad transmission. After charging me…read more$8,000 for the replacement, they handed back a vehicle that still literally couldn't drive. It turns out the engine was also completely shot--something they failed to diagnose or mention. I had to tow the vehicle to another shop, where the mechanics immediately noticed a severe misfire without even plugging in a scan tool. A compression test confirmed zero compression on cylinder 1, requiring a $20,000 engine replacement. It is impossible to believe that a specialized transmission shop didn't notice a catastrophically failing engine before taking my money. When I reached out to discuss a partial discount, management completely refused to budge. Their stubbornness backfired: I disputed the entire $8,000 charge with my credit card company for receiving a broken product, won the dispute, and walked away with a FULL refund. Thank you, American Express!"

The one redeeming factor in my interactions with AAMCO was that they did not charge for the…read more"evaluation" of my transmission issues. I greatly appreciate that. However, they failed to measure the voltage values of the solenoids in my automatic transmission valve body. That is the first thing my issues required. I would have gladly paid them to do that. That they did not seem to know the importance of that ended up waisting my time. Fortunately, waisting my time was the only cost I paid.

Good mechanic in 919 area good and honest he doesn't overcharge good pricing and good workread more

As a woman, I can tell you there's no shortage of mechanics out there who will look at your car and…read morediagnose you with stuff you don't need just to charge you more. Clyde at Pass The Wrench doesn't do that. He's a fine young man who provides quality, affordable service. If the job isn't done that day, you pay him when it is. I seriously lucked out by asking on Reddit if anyone knew of a mobile mechanic that could come to our house and fix out Infiniti, someone recommended him. He answered his phone right away, listened to the issue, and came plenty prepared. Not only was he fantastic with the service he provided, he was able to get us discounts on the parts we needed, willing to work around us very close to Christmas (even offering to work ON Christmas), and it turns out he can do more than just cars. Since moving to NC, all we ever hear about is how everyone in this state has "A Guy" they know that can do fix-it/handy projects around the house. Clyde at Pass The Wrench happens to be That Guy for us now. It's rare you find someone that loves what they do and is willing to do good work at a good price without trying to swindle their customers for a quick buck. When it comes to local businesses, Pass the Wrench is exactly the sort of place I want my money going because the person running it happens to be just an all around good human. He might be based out of Raleigh, but he services all over and will come to you to fix your car. We're out in Clayton, and he came to us without issue. I will personally be recommending him to everyone I know.

Don't take your car there for repairs unless you are willing to pay a lot of money and make…read moreadditional trips back because it wasn't fixed the first time. The quality of the work is just not there. Young women should not attend without a man.

Very disappointed. Did not fix alignment as requested and told me they had adjusted tire pressure…read morebut immediately my car registered low tires. Also was expensive

First of all, they have a professional, accommodating staff. I came in on a Sunday afternoon with a…read moreflat tire, needing a patch job. They were a little busy and it took 45 minutes for them to get to my car. But thankfully, they were able to patch my tire up and only charged me about 23 bucks. That's much better than the $200 or so I would have spent to replace it. My total experience took about two hours, which was a little long, but at least it got done correctly.

I scheduled an appointment on Hwy55 online for a tire repair, I had a slow leak. Even though I…read morepurchased the tires at Firestone on New Hope Church rd in Raleigh with a warranty because I was at work and didn't think I could make it to Raleigh before they closed. I arrived at my scheduled time 1:10pm and I was finished by 2:15. I work in the dental field and went on my lunch break, because of this I called my patient and asked if I could move them to 2:30 because I knew I may run late. The patient was able to accommodate me. (This is important for the review) they were able to plug the tire and because I had purchased the warranty there was nothing due. Joe fixed me right up and I made it back in time. A couple days later my TPMS light indicates it can't read my tire pressure. I go online to make an appointment for 6:00 that day. The Durham location calls me and states they can't see me at 6:00 because they have 3 people already for 6:00. I informed them I picked the time the online offer. They stated the online schedule doesn't take into consideration that they already have people scheduled and asked if I could come at 4:00. I informed them I could not, I could do 5:30. They stated they could not see me until next week, informed them I didn't want to wait that long, I'm not sure if this tire is leaking or just the light. I inquired if another Firestone would be able to see me and handle the issue. He stated yes, so I go online and make an appointment with them for 6:00. Low and behold they call me and stated they couldn't see me at 6:00 because they were booked. It sounds like their online systems need to be updated, because you show me what's available and I choose. I say okay and cancel the appointment, I call my mom and ask if i could use her car and she says yes. I go back online and schedule with New Hope location for 12:00pm the next day. I get a call from the location informing me that I made another appointment, I told him yes I will have my mother bring it. He then tells me I need to go back to Durham and what's their number because it makes no sense that they can't see me until next week. I provided the number even though at this point I have steam coming from my ears! New Hope calls back and said he spoke to Jeff the general manager and they can see me tomorrow at 6:00, and to call them. I call Jeff, and said I guess the Raleigh location called you and he proceeds to say we can see you tomorrow at 8:00am. I once again inform him I cannot do 8:00, I have a patient. I can do 4:00 and that's the time we settle on. Last night I received a text that my appointment has been updated to 9:00am, at this point I have decided to see someone else and just pay out of pocket. Then today I received a text today stating my appointment is at 6:00pm then I receive one 15 minutes later stating my appointment has been moved to July 31 at 12:00pm. Who arbitrarily moves an appointment? Can you imagine your dental office sending you a text that they have just moved your appointment? I spent over 1,1000 for new tires and brakes less than a year ago and they can't even uphold their warranty.

This experience left alot to be desired. Brought in car for full brake replacement. After nearly…read more$1k later I found myself in an extremely dangerous situation! My brakes were in worse shape as I nearly got into an accident with my family. When I went and addressed this with the owner he said he would book a rental. Upon arrival to the Enterprise he sent me to they said there were no cars booked. I called and informed him and he stated he would reimburse. After paying out of pocket he later defaulted on the agreement. Save your money and time and GO ELSEWHERE! WISH I HAD KNOWN THIS PREVIOUSLY!

Thank you! Car repair done as expected. Upon arrival I was greeted by Rob. He was professional &…read morefriendly. The technician looked over my car in addition to doing the repair I came in for. We have a new automotive repair shop! Shout out to Kenny, mechanic, for recommendations for service.

I've been going to Massey Brothers for a few years and they've always been great. My car is twelve…read moreyears old and I really need a new one, but I'm attached to it and they keep it running. They are not the cheapest game in town, but they always get the job done and they've kept my old BMW on the road, even though I'm in real estate and practically live in my car. With that in mind, they are still much more reasonable than the dealership! The only reason I gave them just 4 stars is because they left a valve cover off one time, but they fixed it immediately and got me back on the road. They are also very tactful,..like when I accidentally run into/over/through something and need them to make all of that go away. They look at me like that sort of thing could happen to anyone and they just get right to work. Bless them!

Our car randomly didn't accelerate after waiting at a red light, then finally went. When we got…read morehome to our destination, we turned the car off and tried to start it again, but it wouldn't start. Dash lights flickered, air came on, and electrical worked in the car, but engine would not start. I suspected the alternator or starter since it appeared the battery was working. Long story short we got our car towed and taken to Massey Brother's. They took it in on a Thursday at noon and it was ready the next day. They were quick and honest with our repairs. I'd totally recommend this business. Thanks again!