"I towed my broken Suburban here, and they diagnosed it as a bad transmission. After charging me $8,000 for the replacement, they handed back a vehicle that still literally couldn't drive. It turns out the engine was also completely shot--something they failed to diagnose or mention. I had to tow the vehicle to another shop, where the mechanics immediately noticed a severe misfire without even plugging in a scan tool. A compression test confirmed zero compression on cylinder 1, requiring a $20,000 engine replacement. It is impossible to believe that a specialized transmission shop didn't notice a catastrophically failing engine before taking my money. When I reached out to discuss a partial discount, management completely refused to budge. Their stubbornness backfired: I disputed the entire $8,000 charge with my credit card company for receiving a broken product, won the dispute, and walked away with a FULL refund. Thank you, American Express!" read more

The one redeeming factor in my interactions with AAMCO was that they did not charge for the "evaluation" of my transmission issues. I greatly appreciate that. However, they failed to measure the voltage values of the solenoids in my automatic transmission valve body. That is the first thing my issues required. I would have gladly paid them to do that. That they did not seem to know the importance of that ended up waisting my time. Fortunately, waisting my time was the only cost I paid. read more

Bill did a great job. AAMCO fixed our right and at great price. They also pointed out items that would need maintenance in the near future. read more

DONT GO TO THE ESTABLISHMENT. AAMCO DURHAM Dropped my truck off on Friday morning. They were going to look at it Friday and call me to let me know if it needed a transmission. No call on Friday. No problem with me. I understand things get busy. HOWEVER, I am one that pays attention to mileage via the Chevy Mobil app when I drop my truck off. When I looked at the mileage there was 50 more miles that it was when I dropped it off. I look at the location and my truck is in Wakefield (Wake Forest) at an apartment complex on a Sunday morning. I dropped it off in Durham at the AAMCO shop. I keep looking and Sunday for lunch they go to McDonalds in my truck and back to the apartment complex. Just an FYI... They are closed on Saturday and Sunday. I AM PISSED at this point. So Monday morning when they open the door, I am there. I asked have you guys had a chance to look at my truck. I ask this because this gives him the opportunity to say, "We test drove it this weekend to figure out the problem". NOPE. He says we are about to pull it in and take a look this morning. I said NOPE, you can pull it around and I will be taking it and you guys will NOT be working on my truck. Front desk guy says why. After I tell him why, he says he was unaware. He also said "But we are closed on Sunday." My point exactly. STAY AWAY FROM THESE CROOKS. read more

I am new to the area & was referred from 2 co-workers. These guys do not disappoint. Great service & fairly priced. I would recommend this AAMCO location in Durham read more

I have had absolutely fantastic experience with this auto repair service. They do it all - not just transmissions. Last week I was selling a car. I pulled into a lot to meet a buyer - and auto transmission started leaking from my radiator (14 yr old car in otherwise great shape). I took it to AAMCO and they had the new radiator in the next afternoon. I was able to sell the car promptly after. AAMCO is great at diagnosis and at repairs. Very cooperative, great communicators. Charles Wilson, the business owner even sends me a letter to thank me for the business! read more

The owner is very unprofessional and definitely does not know how to respond to his future customers!! Glad an error in the yelp app i was able to see his true side before doing any business with him. read more

I wish I could give this place 0 stars. They were dishonest with the pricing and over charged me on work that was not completed. They kept my car for over 24 hours and the same problem is continued. The manager (Thomas Ashley) was belligerent and rude and a bit racist. He automatically assumed my Lexus was leased and I should just get another vehicle. This is after I was charged by the way . I spent over $300 for no service basically. Thomas told me that my brain couldn't process the automatic $99 charge. So if you need your problems handled, do NOT come to this unorganized, disrespectful, and unhelpful place of a business. They WILL scam you and then tell you that they can not help you. read more

This was the worst place I've ever been to for a in store quote on rebuilding my transmission on my Mini Cooper S. The man behind the counter has the worst attitude I have ever dealt with in all my 68 years. Not only did he make me wait over 45 minutes while other servicing other walk in customers but when he did speak he never look up at me. He gave me a quote of 2600 to rebuild my transmission and then charged me a 99.00 fee to have a his guy drive it down the street. When I called to have the transmission serviced he told me it would now be 35to4500 with out the life time warranty he had said would be included in the first quoted agreement. He sarcastically laughed at me when I told him what he quoted the first time I came in. Funny how he pridefully spoke about it being a Christain business read more

I was talking to one of my bosses today: the one who sent me to his mechanic, and His mechanic told him that the people at AAMCO Really screwed me. And he did it because I let on that I'm a Christian. And when I didn't let him over charge me $2000 dollars, They just threw the pieces of my transmission in a box and tossed it in the back of the truck and left it. This new mechanic is pretty sure there are pieces missing. So if you are a Christian and live in Durham NC...DO NOT go to Tom and the people over at AAmco transmission on highway 55. They are as crooked as the day is long and Corporate ignores complaints. read more

Scammers. They tell no fee for check up over the phone, when u arrive there its $99. Dont go there

If you are looking for honest and exemplary customer service, do not come here! Rather than be clear about what the issues were with my vehicle, I was told that I could leave, they would run a diagnostic and later advise me of how they would fix it. The issue was "fixed," but three days later the same issue returned. Rather than take ownership of their failed efforts, the manager treated it as if it were a bother. I paid you, and you didn't repair the issue. What a farce! I didn't even bother to have them check it again because at this point I couldn't trust that the job would be done properly. I went to another shop where the manager noted every issue that this AAMCO should have pointed out and rectified IF honesty and quality customer service was their goal. I paid the new mechanic the SAME amount of money for an astounding job. What an utter disappointment to this newcomer to NC. read more

Honest and kind. What more do you want from an auto mechanic? They did not even attempt to swindle me, and as a female who dropped off and picked up her car alone, I really appreciated this. I have horrible experiences with other mechanic shops, but the two times I've been to Aamco have been excellent. I trust them completely and will never take my car anywhere else. read more

The worst service. Rude service manager. Put 85 miles on my truck that was there for a trans replacement. Ran out over a half a tank of gas . Didn't care . Lie lie lie on every call. Speaks to customers like they are stupid. Felt truck was held hostage. My warrantee company was frustrated more than I was. Tried to get $600 out of me even though under warranty. These guys should be investigated for criminal behavior. Bad bad bad. Don't risk using them read more

My car is currently at AMMCO. I brought it in on a Monday for diagnosis and dropped it off Wed afternoon to be fixed. I was told it would be first up Thursday morning. They finally looked at it late Thursday. Everytime I called to find out the status of my repair I was treated as a bother and told how busy they were and they'll call me back. Two hours later I'd call back and they're still so busy and everyone's out to lunch etc etc. I'd wait another 2 hours and call back. For 3 days this has been happening. I was promised my car yesterday and now it'll still be in the shop through the weekend requiring me to rent a car. If they had been honest from the get go I would have found someone else to do this minor repair but I have not been given a straight answer at any point. I understand that sometimes things happen but I don't appreciate being treated like I'm being a pest when I'm just trying to get an answer. read more