Service and staff were very helpful and friendly and with me using their services they didn't even…read morecharge me

Great customer service! Front desk guy was very patient and helped with a discount for the car…read morealignment! Awesome!

I have been going to this location for three years, but I've been going to Firestone for over a…read moredecade for my repair needs. For about two and a half of those years, I had very few issues and the staff was generally pleasant. Most of the problems have started within the last six months. Six months ago, I went in for an oil change and an alignment. This was a standard service. The first thing they did was try to upsell me on a new battery. I had replaced my battery one month prior. When I asked them to show me the battery readings, they refused. They also tried to upsell me on several fluids and a cabin filter replacement without showing me the condition of my current cabin filter. Before the service even began, I told them very clearly that I did not want to be sold anything and that I only wanted an oil change and an alignment. We went back and forth for five minutes before they finally gave me my keys back. Strike one. The next issue involved a TPMS sensor replacement. They quoted me $185 per sensor and told me over the phone that they would price match any competitor, guaranteeing they are the lowest price out there. I obtained a quote from Big Brand Tires for $103 per sensor. I called Firestone back and explained that I had a printed invoice showing the lower price. They refused to acknowledge that they had made this guarantee and told me the price was not negotiable. Strike two. Yesterday, I called to get a quote for an engine tune up. They put me on hold for twenty minutes. I called back and was told they were very busy, but that if I left my number they would call me back within half an hour that afternoon. I left my number and never received a call. Today, I called again for a quote. The person who answered said he needed to get the service manager and then put me on hold for nearly thirty minutes. Since I was already in El Segundo, I decided to drive to the shop while still on hold because this had become ridiculous. Two minutes before I arrived, the call dropped after sitting on hold for so long. When I walked into the shop, there was a single employee sitting behind the desk with no customers around him. He was not helping anyone and did not appear busy. I told him that I had been left on hold for nearly thirty minutes. He offered no apology and barely acknowledged the issue. He then spent ten minutes putting together an incomplete engine tune up quote that did not include all of the services I would likely need, clearly setting things up to upsell me later. To make matters worse, there was a sign posted in front of the computers that read, "The best experience begins on the phone." Based on my experience over two consecutive days, that statement is laughably ironic. Strike three. They are out. I am no longer willing to give Firestone any more of my money, and I have been their customer for over a decade. The only reason I may return is because I prepaid years ago for a lifetime alignment when I bought my car. If they attempt to upsell me during that visit, I will tell them to stop and give me my keys. If any other shop offers a comparable alignment program, I will never return to Firestone again. For the sake of encouraging better customer service, I strongly recommend that potential customers avoid Firestone, especially the Manhattan Beach location. Getting a car repaired is already an unpleasant experience, and this location seems determined to make it worse rather than better. 2/26 UPDATE JUST FOR KICKS: I was reached out to by the store manager, who offered really nothing more than apologies. No incentives. No reason for me to trust them as a service provider for my car. Although it was a friendly gesture, it didn't really remedy anything. I was basically offered the same thing from the BS "socialcare@bfrc.com" e-mail response to my Yelp review: "we are sorry for the inconvenience." They are really doing a good job of cementing my stance that I will not be using them again.

1 star for your bs $100-150 warranty that you try to force onto your customers without being able…read moreto explain even a little why customers don't have any choice in it. If it walks like a scam, talks like a scam, smells like a scam...well, you're probably inside of a Firestone. In the year of our Lord 2025 when the world is collapsing around us? In this year of our Lord you have the audacity to scheme against your customers this way? Just die.

Overall, it was a "known quality" good experience, A-OKAY, and I'd endorse them and come back…read moreagain. There are some pros and cons that can be debated. This is what they call a "Drive Through" service, so you come, and there's 3 service station lanes, you pick one and it takes 15 minutes for an oil change. So, you stay in your car and wait, you don't park and set an appointment or leave to do anything else. You sit and wait from waiting through process service and finish. If you come when it's empty, it's fast and convenient. If you came and there's 3 cars ahead of you in a lane, you can assume each car represents 15 minutes and your own car takes 15 minutes, and that equates to a minimum of a 1 hour processing time from the start of your wait 'til the completion of your oil change. Maybe more as they offer other services and have to check you out with payment processing. They do their multi-point car inspection for trivial things like windshield wiper blades inspection (with potential upselling replacement installation), Air Filters, Tires, etc. - - If you're good at declining/saying "no" and not being a fear factor impulse agreeing type, you're "safe" as they are not "high pressure" sales team that uses scare tactics and are just doing their job with safety inspections. It's a business model to upsell customers, no harm, no foul common with every garage/auto service. So, their pricing is where it comes subjective. Their rate card in 2025, I believe is $57 for a regular oil/filter change, $80 for a hybrid synthetic oil/filter change, and $107 for a full synthetic oil/filter change. You'll probably never pay rate card. They offer coupons online on their own site for discounts. They have FSI (Free Standing Insert) mailers they distribute coupons. You'll see $10 off, 20% off, and various discounts of you Google search for offers. They have/had a Groupon coupon for 40% off (although the Groupon offer doesn't include sales tax and a disposal fee, so you'll have an outstanding balance beyond what you paid for the Groupon as an FYI). The bottom line is you need to do your own research in your area for the best rates if you're just looking for the cheapest oil change. Generally, oil changes for standard oil is as low as $40 and synthetic oil can be $60 and up, but that might mean driving to Gardena or further. With that, Valvoline has a FMV (fair market value) rate based on convenience and expertise. They're not an indie garage; they're a known quality company. The staff is excellent here. I called and a lady answering was so super friendly, helpful and nice. The service crew were young and very professional and polite. I don't know about their experiences and skills, but it seems like a simple oil change these days where they don't even hoist your car up on a lift and drain the oil out, but seem to stick a vacuum tube from the top dipstick pipe and suck out the old oil and then use the same to refill the new oil. I'm not sure if that rids off of the sediment that settles at the bottom or not, but I imagine it's "good enough" as they also recommend oil changes every 3,000 miles and/or 3 months as a suggestion. I used to think (and still do) that with Synthetic Oil, you can easily go 7,000+ miles and maybe even 1 year without an oil change (check your dipstick to see if the golden oil is black and has any sediment as your own DIY judgement as possible determining evidence of necessity) Sure, you could get a cheaper oil change (much as you could also pay more). The experience of the service would be harder to compare and beat 'tho as the staff here were nice. I have read peer Yelp reviews that range from * one star to * * * * * five stars, so there's no guarantee on what your experience will be, but like everything else, "do your homework" and read all of the reviews to determine if this could be the place for you. For my basic oil change it worked for me.

Wait time is over 30 minutes. No one comes to greet you while you're waiting to tell you how long…read morethe wait is. They try to upsell you on air filters and windshield wipers. Painful. Do not come here if there is anyone in front of you

Pricey but they get the job done. Worth the cost…read more I got an engine oil change. with synthetic oil, the averagd change job at a repair shop is looking at 65 bucks. So they do some more stuff for an 85 but I felt happy on what I spent as a consumer. That extra 25 on my end went a long way.

I went to Valvoline yesterday for a routine oil change. While I was there, they also did a complete…read morefuel injection cleaning. My truck has never leaked oil before this visit. The very next day, my truck started leaking oil. I took it back today to have it checked, and now I'm being told that the fuel system is leaking and that it's just a coincidence that my truck suddenly has an oil leak right after they worked on it. I do not believe that at all. They also suggested that I may have hit a pothole and that this could have caused the issue, which honestly felt like another excuse to avoid taking responsibility. Nothing happened between my visit and the time the leak started. If my truck had been leaking oil before I came in, I would have been told, and it would have been noted on my invoice. There was no mention of any oil leak because there was no oil leak until after they serviced my vehicle. What's most frustrating is that they refused to take any responsibility for this situation or even consider that their service may have caused the issue. Instead, they brushed it off and offered no real help or solution. I will never return to this location and I strongly suggest others be careful. I will also be filing a report with the Better Business Bureau and taking them to small claims court. Based on my experience, I would not trust this establishment with my vehicle.

Had to get a quick oil change. The staff here is very friendly and pretty efficient. They check…read moreall the fluids and air pressure in your tires.

Great service! I go to jiffy lubes anytime I need an oil change they're always fast and reliable…read moreand good priced. But this they seem to take extra care of my car. They remember to reset my car notification, and washed my windshield even though they don't normally do that.

Highly recommend Central Tire Service for its affordable prices and outstanding customer service. I…read morecalled ahead to let them know of my situation and that my car would be towed to their location. They already had a technician already there waiting for my arrival. The technician was very knowledgeable and helpful. Thank you for making a stressful situation a little easier to manage

We paid $180 for an alignment and wheel balance here for our Tesla. Afterward, we took the car to…read morethe Tesla dealership, where they told us the alignment had not been done properly. We ended up having to pay an additional $280 to have the alignment corrected. When I went back to explain the situation and ask about it, instead of taking responsibility or trying to resolve the issue, they told me that I should have taken the car to the Tesla dealership first before coming to them. Very disappointing customer service. We paid for a service that was not done correctly and then had to pay even more to fix their mistake. I would not recommend this shop based on my experience.

Julio assisted me in getting my vehicle serviced and I can honestly say he was very professional…read moreand most of all very happy with the serviced and price in getting my vehicle up and running! I would highly recommend others to come to get there vehicle serviced with a trustworthy shop!

I had an amazing experience with Foster Tire! I got a flat on the 405 freeway about two exits from…read morehome. Long story short, I ended up at Foster Tire and I am so glad I did. They were going replace my tire but ended up being able to repair it for 20 bucks less than a replacement! I wish, I got their names, but thank you very much for the help and fast service. I made it right before closing time (probably a little bit after) but they still went out of their way to help! 10/10 would recommend!

The guys are Very fast and Good pricing highly recommended they had me in and also customer…read moreservice is a 10/10

For Fast Service, tires and alignment.: "Amazing service and wonderful staff! I had a flat tire and…read morethey went above and beyond to get me back on the road within 15 minutes! If you live in the area, you're blessed to have such a great company in your neighborhood!"