Got tires here on Black Friday sale that I found on their website. Decent sale but they jack up installation cost so it wasn't really the buy two get two that they advertise. They have a pretty sizeable lot and a small waiting area with coffee, a vending machine with drinks and a small tv. There's a large tire section in the back which is also where the bathroom is located. The service area fits 4 cars. I had an appointment at 3:30pm and I got there about 10 minutes early. I asked how long it would take to do the install and I was quoted 3 hours. I should've listened. Appointments don't really mean anything. Lol. Anyways 3 hours later I had my tires on and I was out of there. If you're getting something done here definitely ask about timing and figure out something to do before picking up your car or leave it overnight if possible. read more

Diamond "The Manager" hung up the phone on me and left the store when I called back. dont bring your car here. I came here for a belt change and the belt slipped off on the belt parkway and now my check engine light is on Diamond said he don't care the engine and belt don't go together and hung up on me read more

Booked an appt for conventional oil change, when I arrived, they insisted it had to be synthetic. They didn't stock conventional oil for my car, even though there is an Autozone next door. Went to Honda dealer down the block, and got it done for $46 cheaper. read more

They are unprofessional, lacking basic human decency and understanding customer service. This is a customer service industry, not your own private business. I had possibly the worst experience ever at a tire shop. An older male with a salt-and-pepper beard and a younger male with curly hair made this establishment unbearable due to their lack of courtesy and respect. My initial contact was with the older man, who was not polite. Despite that, I tried to overlook it. I informed him that I was there for my appointment, but he seemed confused about it. Once I showed him my email from Tire Rack, I asked to see the tires I had ordered. He told me he couldn't show them to me because they were in the back. As a customer at your establishment, I simply wanted to see the tires that were going to be installed. He then proceeded to inform me that it would take 4 to 6 hours to change the tires. If that's the case, why set up an appointment at all? I ended up waiting all day. When I returned to pick up my car, the young man with curly hair acted tough and seemed annoyed that I was trying to pay and get my car out. It wasn't my fault that I arrived at 5:50 PM when you called me at 5:30 PM to pick up the vehicle. You rushed me to pick up the car, yet you were slow with the service. It just doesn't make sense. The older man expressed frustration with third-party vendors sending tires to the shop, saying, "It's not my problem you brought those tires from Tire Rack; if you had purchased them here directly, it would have been faster." But what can the customer do when they need their car serviced urgently. Yelp, Tire Rack, and Pepboy Boys would also know about this experience. read more

Everything is this service is to make you pay up more than you need. The Receptionist or secretary guy just does nothing and helps no one. They replace 4 of my tires and ruin them. They did not install correctly. I went again and he made sit there while he listens to music and does nothing. Disgusting and unprofessional. read more

Make sure to make an appointment. Friendly staff but takes about 1-2 hours every time for oil change: they do get busy. read more

Pep Boys - Inside - Auto Repair Near Me - Jamaica, New York

I had my brakes done 3 weeks ago at this location. I was driving and hear a rubbing noise in my front drivers side wheel. When I reached my destination I checked the wheel. To my surprise the caliper that was just changed a few weeks ago was dislodged. Apparently the bolt that keeps it in place fell out! I pushed the caliper back into place and drove back to the shop. The manager said we are about to close I can't help you now. Ii insisted and finally he had the mechanic look at it. He installed a new bolt and I asked him how could this happen, he basically shrugged and said I don't know. Mind you it was the same mechanic who did the original job. It's pretty apparent that the bolt wasn't fastened correctly. You are talking about brakes, if they failed on the highway I could have been killed. How can someone behave so casually about something like that. I paid good money to them for a complete brake job with new calipers, rotors etc. read more

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don't bring your car here for an oil change. stripped the screw on a brand new car. Refuse to change or fix it. Tried to make an excuse that it "came like that" this car has never been serviced. read more

Made an appointment to have an oil change done on my car at 11am. Got here at 10:50 am. Asked the guy how long it would take, so I could plan my day accordingly. I was told it would take 1 hour. Its 2:30 pm and they still haven't even started on my car. If I knew an oil change here was going to be 4 hours or more, I would've gone somewhere else. Never got oil changed, because they said they couldn't get the hood up on my car and then I noticed a dent where it looks like they tried to pry it open, even though that is not where the latch is for my hood to open. These guys are supposed to be mechanics, my spouse got it open no problem and without damaging my car. The staff were so nonchalant, no professionalism or customer care. Will never ever go back to Pep Boys, especially this location. read more

Very cordial & fast service. Prior appointment is preferred but not necessary. I called for appointment and as per them , no appointment needed. In this COVID 19 situation, they enforce all the necessary steps including proper sanitation, social distancing, providing hand sanitizers, mandatory masks & gloves. I was for routine maintenance for my car , enrolled in their very worthy reward program. Parking lot is huge and easy to get in and out. Definitely coming back next time. Highly recommended. read more

I came for an oil change and alignment and it was really quick and customer service was very nice

i sadly did not read the reviews before coming to this location. A little over 2 weeks after I had power steering fluid changed I had to take it back. You can clearly see it was nearly empty and the small amount of fluid that was left was very dark which tells me it was very dirty. the manager was arguementive said it was the suspension and not an issue with the fluid. Needless to say I paid for guarantee for nothing because I left without them fixing my issue. I definitely overpaid for terrible service. If you are a woman and don't know anything about cars spare yourself the trouble of dealing with these people. They robbed me blindly because I didn't know much about cars. read more

Where do I even start with this place! By far the worst car shop I've EVERRRR gone too. They're rude, they lie about what needs to be fixed, they pretend they're fixing stuff and then don't fix it then they give you an attitude when you notice that they're scamming you! They told me they'd have my car done in a day, came back the next day and my car was in the parking lot still untouched. Like????? If it would take longer then just say that or call me and tell me. Horrible service and they're scammers! Don't come here! read more

I took my car in for inspection. They told me that they checked it out as a "courtesy" before the inspection, and they wouldn't be able to pass me, stating that my car needed close to $1000 in repairs. I did not trust them and took my car to my trustworthy mechanic, who told me there was nothing wrong with the parts in question. This place definitely tried to scam me. read more

Zero stars if I could. Lied about work needing to be done and overcharged out the ass. Brought my car with 15k miles in for an oil change and was told I needed new brakes. In a panic, I agreed. 900$ later, I now have a sluggish car with squealing brakes. After going to my dealership they discovered aftermarket brakes installed on my vehicle (in the wrong notated position too! I was told rears-- front were changed.) And, my oil hadn't been changed. Do. Not. Go. Here. Scammers. Absolute scammers. read more

My husband went there for a oil change and asked if they had "synthetic high mileage oil" and was told yes. After the work was done, paid for, and he left but then he looked at the receipt and they had used "high mileage conventional oil". He went back to inquire why they didn't give him the oil he requested and they started arguing with him saying there is no such thing. He argued back and said, "if there's no such thing then why did you tell me you had it?" The worker nastily replied, "Pep Boys never had such a thing". While he was waiting for the oil change, they told him that one of his break lights were out and if he wanted them to change it. He said no, since he didn't have a chance to inspect if what they were saying was true. After leaving, he checked the brake lights and none of them were out. I guess this is how they cheat customers out of additional money. To top it all off, they charged him for a fuel treatment and a premium oil filter which was offered when him upon arrival, but he specifically declined. Again, he only noticed when he looked at the receipt after he had already left because he was in a rush and had to be somewhere. He also requested the complimentary tire rotation but we doubt that was done (this is one of the reasons why he goes to Pep Boys). We also seriously doubt that they gave him the fuel treatment that they charged him for. Lastly, his tire pressure is low today. Every time I get an oil change, they always check my tire pressure for me and add air if needed. He was treated terribly, yelled at, charged for items that he did not receive, charged for items that he can't confirm he received. We do not recommend going to this location and needless to say, we will never be going back. They should be ashamed of themselves. read more

I ordered Tires over the phone & made an appointment when I arrived they told me they don't have any tires to fit my . Total waste of time

I went there to get an inspection since my mechanic was far away and I just didn't want to drive all the way there for an inspection. I'm assuming the guy saw a blonde woman with a kid and thought he'd make money. He refused to pass my car and claimed it needed work. I knew he was lying. I refused the work, took it to my mechanic and sure enough his "problem" wasn't a problem at all. A waste of my money and time here. read more

This place is a rip off. They over charge you for the services, But act very nice and make it seem like they are doing you a favor. Got a oil change and I had to ask them to put air in my tire and had to go back for them to reset my oil meter! you charged $70, and you couldn't do that? Next day I check and they didn't fill in any liquids. this has never happened to me in other locations. i will not be returning. oh and lets not talk about the wait time! read more

Went in for some maintenance and the "store manager" wanted to argue with me about my mileage. I didn't capture it and It was pouring rain out and I figured when they took my keys to start the service they could find out what the mileage was then. Instead he began antagonizing me saying that I had to go back and get it and "what he not gone do" is argue with me over protocol. Umm someone could have just checked the mileage when they started the job. RUDE, with NO customer service skills. Not sure why I bother coming there is ALWAYS a mishap at this location. I just left and went to another location. read more

Made an appt for an inspection online just to find out the morning of they do not do inspections on sundays. Why couldn't they call earlier to inform me of that, or even better, why was I able to make that appt online? Waited another week to do it on Saturday and the inspection machine was broken. Again, why wouldn't you call to say so? Waste of time. Go elsewhere. read more

If I could give zero stars I would. Flat tire in passenger rear, brought to Hillside Pep Boys. That same tire was replaced by them a few months prior, so that's why I returned there. I was told there was a nail in that tire, and I needed 4 tires (they were rotten(?) and I needed breaks (I did not need breaks) and washer blades (they didn't replace rear, I had to return to shop). I did ask to see old tires a couple of hours after replacement but they were "disposed of" by the time I got to shop. Ok, that's entirely possible. So fast forward, tires installed, get on highway, car was dangerously shaking and rattling! Called this location was told to return. Didn't feel great about going back there if they didn't do right in first place so I went to another pep boys in astoria. Manager was really helpful, we did test drive together. First shop didn't properly balance front tires or remove old weights, which is crazy dangerous. First shop didn't bother to do alignment. Second shop rectified the issues and told me my breaks were good and meaty, no need to replace. I was satisfied. This morning I get a low tire reading on the highway, I went to put air in front tires, they didn't take in the air, tire pressure very low. Returned to Hillside PepBoys, guy was rude to ME after I told him hey this is my third trip to pep boys in 4 days. Front tires were not sealed properly first time. After another hour waiting car was repaired. I told guy I like you but I don't wish to return. He said nothing. Drove on highway car still doesn't feel right (it's 2016 CX3 35,000 miles) but so far no tire pressure light. Update 5/16 Hillside PEPBOYS called me and offered me a free oil change. I won't be trusting my car with PEPBOYS hillside. read more

EXCELLENT service and excellent tires! What's also great? HONEST company and open for business 7 days a week! Pep boys saved me from tons of car grief and getting in trouble at work! No more sick days left. I told Pep boys and they stated "no worries and the four tires you bought are perfect for your Honda CRV and you ordered top quality tires and you'll be good to go in one hour." Outcome? Back on the road with confidence in my new tires. As for the negative reviews? I don't know why, but that hasn't been my experience. read more

I have been a faithful user of this Pepe boys for years .the quality of work may have not changed but the management and front dear personal are difficult and disturbing to say the least. The guy that in charge who refuses to give his name talks to you as if your doing him a favor for a service your paying for. The young lady again refusing to give name doesn't know anything. If you hire from the street your get the street.i don't know what happen to the women who was there a few months ago but , they need to bring her back to this location. And if she is still in charge there , they need to re-evaluate the current staff . read more

Went there to do the state inspection and to fix the vibration when braking at high speed. I gave the car to check and The technician came back after diagnosing with the car braking system and the store manager(VALERIE J)said, I need to change the brake rotor and brake pads. But I refused to do the brake service because she was about to charge me 2.5 times what the rotor price was listed on their website, which is ridiculous and unprofessional. I have a proof and I uploaded the proof with same part number on their website which cost $46 after 20% discount and the price she said was $112 for each rotor. The good thing is that I have researched it before going there, otherwise they had ripped me off during this lockdown and financial crisis. I would not recommend this store at all. BE AWARE! read more

Pep Boys - Parts rate. - Auto Repair Near Me - Jamaica, New York

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Good evening to whom it may concern, I want to start off by saying, I am very disappointed in the service and treatment received today at your service center today. The location I went to today is 139-29 Hillside Avenue Jamaica, NY 11435. I was greeted by a manager for this location. His name is Sadiq.He refused to give me his name at first but then found out his name from one of the mechanics. He began to antagonize me and spoke to me very rudely acts as if im doing him a favor for a service I am paying for. He was very rude from the time I walked in. When I tried explaining what I needed he kept raising his voice at me. I walked out and on my way to the parking lot he came out and grabbed me by my shoulder and asked me "what the fuck is my problem". He reeked of marijuana. I told him not to touch me and he got in my face and pushed me and was about to fight me. I have been doing business with pepboys for many years and now I will have to take my business elsewhere. Is this the type of people that are representing the face of your business? I have 4 other family members that will stop doing business at this location as well. Also I will let my existing pepboys referral customers know to not visit this location as of today! The next time he decides to behave this way, someone will not take it as lightly as I did. I advise management look into this matter in regards to his behaviour and marijuana usage on the job. Pepboys should not have someone in this position that he is in because he is a drug addict. Kindly look in to this matter as your business will close down due to not making your target because of Sadiq. If nothing is done accordingly and in a timely manner I will have to reach out to higher authority to investigate this location. Thank you for your time! read more

Their service is very bad. They didn't fix my car firmly leaving some of the bolts off which ended up causing my car to get more damages and it costed me more to fix the damages. I would not recommend going to this location. read more

The way that a business treats there customer when they make a purchase is important, but, if something goes wrong, the way that the business handles the issue is even more important, and that's where this Pep Boy's location and manager Valerie really prove outstanding. I purchased a set of 4 tires in September 2021 that were installed and balanced on my vehicle along with a wheel alignment that I requested since I was spending a substantial amount of money on quality tires. Everything seemed fine through Fall, Winter and Spring. Then I brought my vehicle to my mechanic for an annual inspection and 6 month maintenance. When I asked whether the tires were rotated, the mechanic indicated that he normally would but they appeared to be new so he let them be. But he questioned why I had purchased two different sets of tires for the vehicle? I questioned what he meant and he showed me that the tires on the front of the vehicle and those on the rear were, indeed, different. Now, realize that I had checked the tire pressure in these tires monthly and never realized that they were different. the tread design is very similar. the Brand Name and even the Model of the Tire were on the sidewall exactly the same. The difference was the "sub model" where one was "All Season" and the other "MaxLife". I had purchased 4 MaxLife's. At Pep Boys, there isn't a significant difference in the price between the two tires, about $15.00 and I didn't have any difficulties with the All Seasons whatsoever. Their treadlife, however is significantly less than the MaxLife's. I spoke with Valerie, the manager at Pep Boys about the error that my mechanic had found. I had already driven the tires for 7 months, about 7,000 miles. I honestly would have been OK with just a refund of the difference in price between the two tires or maybe twice that amount due to their error. But Valerie chose to replace the two All Seasons with a set of Max Life's. Now, I know that people reading this review are going to say that they shouldn't have made the mistake in the first place. But in all honesty, if you look at the sidewall of the two sets of tires, it is very easy to overlook that they are different. So, as I said, the way issues are handled really sets a business apart and Valerie really showed how professional she is. For that, Pep Boys deserves 5 stars! read more

Made an appointment to have my car serviced here. My car was giving me a lot of trouble, I took it to 2 other shops before I came here and no one could figure out the problem. I came into hillside PepBoys for my appointment and the store manager assisted me. He was very pleasant and assured me they would do all that they can to fix my car. He made me aware that it would take some time to diagnose and fix which I was fine with because the shop was obviously very busy and I wanted a good job to be done. The manager and other front desk associates communicated with me throughout the entire time my car was there and when they called me in to pick my car up the process was very smooth and easy. My car isn't making any noise and is running like new. I recommend hillside PepBoys to everyone I know. It is probably best to make an appointment because they do get VERY busy so patience is important but they do EXCELLENT work! read more

We went here yesterday because one of our bulbs on our car were out and we just needed advice/help. We were told to buy new bulbs, so we did. Then when this didn't solve the problem, we got one of the associates/workers to help us out, he gave us a very nasty attitude, he said that our bulb could not fixed unless we go to a body shop that he pointed us to. He said that Pepboys could not change our bulb and that the ONLY way to change it is for a body shop to lift the hood and specifically pointed us towards one he was familiar with. He then just walked away. We ended up fixing the bulb ourselves in that very parking lot without the hood being lifted. He was no help at all and a disgrace to the Pep Boys brand. Will NEVER be coming back here. Would rather go further and try my luck at the one on Merrick. Sincerely, Very pissed first time drivers. read more

I called ahead because i had my 11 month old daughter with me and just needed to run a diagnostic and charge the ac she told me 45mins but i came back from walking around after an hour and half and they never saw my car and when i left there bays were empty, now they are full and i have never been seen and there was only one person waiting when i left my car. So i guess they forgot about me. Now I'm waiting another 30mins or so until they see my car, so 2 hours just to run a diagnostic and charge the AC. My family owns an auto shop and they would never tell a customer 45mins and make them wait 2 hours just to do it when they were empty upon arrival. I'll be taking my business else where from now on. read more

I came in with a flat tire and I wanted to go through the warranty I had to replace the tire. I was towed to this establishment around 3am and they don't open until 7am on Friday. As much as the staff was willing to help I was displeased with the amount of time I had to wait. It's now 12pm and I am still here waiting, and at this point they still haven't gotten the tire which is available no more than 10 blocks away. When I voiced my frustration of being here for a total of 9 hours (5 hours since they opened) I was asked "well what do you want me to do?" That is unacceptable from a customer service point of view. Especially when I was told as soon as another associate comes in they will go get the tire, and I looked up to see 4 associates behind the counter joking around. Definitely not happy with the level of service that I was provided due to the neglect of appreciation for my time. read more

The past two days I've made appointments for service in the morning, but when I showed up they were closed. No idea when they actually open or why they take appointments in the morning. read more

Won't even recommend this place to my enemy! I went in for a NYC inspection and not only they failed the inspection (which cost roughly around $45-60) they also quoted me with $2200. The the reason for my car to fail inspection was license plate had a fused bulb! Like really! You couldn't changed the bulb and charge me for it before failing it? Never going back ever again! read more

I've been coming here the past few service intervals on my car and haven't had any issues until the last visit where after an oil change, they did not screw back the oil intake cap. After driving half a block down, I just wanted to see what filter was put on. When I popped the hood, I noticed that the oil intake was left open and that the cap was laying on the battery. Good thing I checked cause on my car it would've been very easy for something to fall into the engine since the intake is very exposed. Make sure to check everything after getting your service. read more

This place is just a disaster I would not recommend this place to an animal they do not know what they are doing my mother one in there to get an oil change she walked out of there with a messed up engine we had to take our car to Toyota that Our manufacture They informed us that the oil that was used on our vehicle was incorrect oh I am wanting anyone to please stay away from this place they do not know what they are doing read more

The only reason I gave them a 4 star is because they took really long with my car. I had to put on 4 brand new tires and balanced, it took them 1hr and 30 min! But the customer service was good and friendly staff, so it made up for it. read more

I was looking to buy and install a tire pressure monitor sensor for my car. they quoted me a price of $130. Their price was by far the most expensive then any other quote I got. They said that I will have to do wheel alignment after installing the sensor. All other tires places I called said it is not needed. So if you like to over pay and get unnecessary work done on your car then you will love them. Other wise stay away or keep shopping. Mr. Jay from Pep Boys called me and promises some changes in this location, I may give them another try. read more

Customer Svs was Great. Service Lady Val.. was excellent. Went there for a loud noise in the exhaust system and it was fixed. They accidently broke a sensor doing the repair, but Val ordered the part and they will repair it at no charge. They also did my timing belts this summer. Real Deal... i would recommend.... read more

I made an appointment for inspection, arrived a few minutes early, and was told it would be at least an hour and a half wait. What's the point of appointment if there's still that long of a wait? Went down the road, walked into another place and in less than 45 minutes my car was done. read more