Always excellent service,excellent pricing, and employees are top-notch every time. Always getting a heads up with things that are worn or could break in the future is great to be able to start saving for it too. read more

Dropped truck off at 9 am (scheduled appointment) for brakes. Got a call at 4:00 telling me I needed brakes.. that's what it was there for. Quoted a price, then later said they had to "get a part" and it wouldn't be ready until the next day. Waited until 2:00 p.m. before calling to check on the vehicle and they were "working on it". Showed up at 4:00 figuring I would just wait since they couldn't seem to tell me when it would be done. Surprisingly, they said it was "just finished". Price charged was $300 more than what I was told it would be with no explanation for additional cost. Person checking me out was extremely rude, not just to me but to everyone else around us. As a first time customer at this location. I would NEVER recommend or go back. read more

FYI- they do not accept recycled motor oil. Website says they do but when we called them today, the guy said this location doesn't.

Today, I had the opportunity to take my car to pep's boys for a light bulb replacement. My appointment was at 11am and they checked me in upon arrival. The attendant was very professional and polite. Two hours later, they texted and called me that my car was ready. Amazingly, the derive was no charge!!!!!! read more

Pep Boys - Outside picture of the place. - Auto Repair Near Me - Norristown, Pennsylvania

Contrary to the reviews, my experience was actually pretty decent. I had initially come in for a flat tire, but after they inspected it, they said they can't patch it up and it needed to be replaced. I called up Costco for the tires I needed but they wouldn't be able to get it in for another 2 weeks. Midas said they'd be able to get it the next day. So after ordering it for the next day, I came back and it got done within the time frame they stated (within 2 hours). During this time, I was able to work in their lounge area through their wifi. It's a decent space and works fine if you're able to do remote work. It was a relatively straightforward experience for me. Though it might've been a bit cheaper to go through Costco, at least I didn't have to wait 2 weeks and was able to get my tires replaced the next day. read more

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I've been meaning to write this review for a while and here it is. On 12/23/2020 i brought my car in for an inspection. I was advised that i needed the following: Front Brakes, Front Rotors, Rear Brakes/drums, wiper blades, brake fluid. The following was the cost: 219.99 x 1 Front Brakes Replacement PKG 224.36 x 1 Front Rotor PKG 219.99 x 1 Rear Brake Replacement PKG 179.48 x 1 Replace Rotor/Drums W/Brake Service 48.98 x 1 Wiper Blade Installed PKG 69.99 x 1 Brake Fluid Exchange Package 26.00 Pennsylvania State Inspection 24.99 PA obd emissions inspection 9.00 PA Safety Inspection Sticker Total: 1088.03 Anyone who knows anything about cars would tell you that I was double charged. I spoke to Josh on the phone and Jaime was the mechanic. I had dropped my car in at 8:33am and had it picked up sometime after 5pm. I spoke to a manager and told them that I only want the inspection to be done. The manager told me why didnt you say that earlier? Thr manager then said he would go put my car back together. This to which he went into the car garage to stand around and do absolutely nothing looking around room. Clearly, he was just holding my car and making me wait for no apparent reason. I did put a claim in with BBB obviously that doesn't do anything. I brought my car somewhere else to have it re-inspected and paid a much more reasonable price then quoted here. My suggestion is bring your car to a local trusted mechanic and not to this one! read more

Pep Boys - Auto Repair Near Me - Norristown, Pennsylvania

I would not recommend this place to my worst enemy, they are liars and thieves. They were incredibly rude to me and treated me as if I do not know what I was talking about bc I am a woman. Did not put ANY oil in my car, I paid for an oil change with 6 qts of oil bc they have ZERO clue what they are doing when it comes to high end european cars (my car takes almost 8 qts). I immediately went back and they claimed I could not have driven if I had no oil in my car, clearly the residual got me across town... so they proceed to add 4 qts of oil to my car. Corporate did nothing after contacting them, except, repeat the situation to me. I then had to go to Audi and get an actual oil change. Thank you for absolutely nothing pep boys. read more

How many pep boys does it take to change a lightbulb? Took a car in For inspection over a month ago and it needed a bulb. 5 weeks later and they still were not able to complete the job. Plus they lost my registration and insurance cards. So with 3 days left in the month I will now wont be able to inspect in time. read more

We dropped off our car expecting a $35 standard oil change as advertised on their website. We were very clear when setting up the appointment that we did not know what type of oil our car required. The technician performed the most expensive service they could using the most expensive oil. They did not tell us in advance that they planned on doing this or explain what our car "required," so we were very surprised to receive a bill of $100 -- double of what we would have paid at the dealer. When we requested that they discount the service because we were not charged what we expected, they were only willing to give us $9 off. If I had known that this would be the price I would not have requested the service. I called the manager the next day to again request a fair price and he hung up on me. DISHONEST. Do not use. read more

I took my car in to get it ready for the winter. First was the oil change, but I was told I needed to get the breaks fixed, which I knew. They couldn't do it that day, but I came back a week later. I wanted to wait and I did, only to be told it would take longer. I got a ride and they kept it over the weekend. On Monday, I got a call from the assistant manager that the tech wasn't comfortable fixing the break lines - they had to be rebuilt as my car was pretty old. I said I would come in on Tuesday to pick it up and drive it to a dealer. On Tuesday morning I called to make sure my car was okay to drive with low brakes. The manager had been off and wasn't aware of the problem. He called me back and said - we are a full service place and he would take care of the service himself and the cost would be lower than originally quoted. Today - Wednesday, I was able to get my car back and it drives like new. I am very appreciated of the service I received and for Louis taking charge of the situation. I have been going there for more than 8 years and will always trust them to not take advantage, but take care of me and my older car. read more

Absolutely worst service I've ever seen. Had an appointment for 3:30, took off of work to get to Pep Boys, and was told it was a 2.5 hour wait. No apology, no warning before. Woman at the front desk shouldn't be in customer service. What a joke! read more

The worst customer experience ever! Deduct 1 star from my review because 0 stars isn't an option. Was sold a defective battery, tried to return it, but store manager said batteries aren't refundable. Was told he could warranty the bad battery and give me a new one, so I informed the manager that I already paid for a new one at my mechanic's because the car died 3 times in a two-week period after Pep Boys "technicians" installed it. Asked for district manager contact information but was told there was no contact information available. Bottom line: got robbed by Pep Boys ($225) for a defective battery and can't return it. The slimiest organization I have ever dealt with. Here's the location: Pep Boys 69 W Germantown Pike Norristown, PA 19401 Please - do yourself a favor - avoid this place at all costs! read more

I've gone here twice for oil changes. The first time I was able to walk in and the process was quick. My most recent experience I called that morning to see if an appointment was needed and they told me the earliest they could get me in was 3pm. I told them I would take it. They said, "okay" and was about to hang up until I asked them if they wanted my information for the appointment. I gave them my phone number per their request. I got there and they had no appointment in their system. Luckily the gentleman Chris was able to get me in for the day. I waited about an hour and a half for them to complete everything and my oil change cost me about $55. It seems like my car has been driving fine with no issues. They were a little unorganized with their appointments, but luckily they had a nice little waiting area for me to sit in the meantime. read more

Pep Boys - Waiting room area. - Auto Repair Near Me - Norristown, Pennsylvania

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I have gone here consistently for 2 years and thought it was decent, if slow, but things have gone downhill. I went in and they told me I had one wheel bearing which needed to be replaced but that I would be fine to keep driving until they located a part and called me within the week. It has been 2 weeks now and I received no call, so I took it to another shop for a second opinion. They said that BOTH the wheel bearings needed to be replaced and that I should not have been driving as it was. Additionally, whoever took the tires off to check this had fully stripped all the lug nuts which will have to now be replaced as well. read more

Thay are closed for retail!!! No signs No product Poor service No help Nice to see them go read more

Very honest service writers and process are reasonable. Easy to get appointments and they are right on time.

I would give it negative 5 stars if I could. Bought my car In For oil change. The technician's name Starts with M didn't place the funnel in correctly, and spill the oil ALL OVER the engine. I saw it happens when oil drip down all over the floor. Spoke to the receptionist and he said they will clean it. As soon as I got out of my car from 5 minutes drive home, I saw smoke came out of the hood and a very bad smell. I waited until all the smokes are gone and took a look. He didn't clean anything. I called the corporate office and they said they will contact me from 3-5 days to resolve the issue. Horrible business practices at all levels. DO NOT TAKE YOUR CAR TO ANY PEP BOYs period! read more

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Hit a pot hole and needed my tire replaced on a Sunday before I left town. Called Pep Boys and spoke with the nicest man who checked to make sure they had the right tires before we made the drive. They replaced it and got me on my way in about 30 minutes. Big thanks to Andrew who helped me out! He was awesome. read more

If there was an option for 0 starts I would put 0 stars! I have reached out to this location, as well as the corporate location regarding parts missing from my vehicle and damaged parts from an oil change. A damn oil change! No one wants to reach out and no one cares that they did this. They told me they would check the camera's and apparently the camera system was not working. What a joke! I will go to every outlet I can and make sure you hear this! read more

Horrible!!! Quoted $1,820 for brakes! Car just inspected 2 weeks ago and passed. Drove less than 600 miles. Drove in with brakes but after saying no to $1820 the guy said we would need to tow car out. Told him the car drove fine coming in and just passed inspection. Low and behold --no brakes. They did something to the car. Horrible! Dishonest! Dangerous! Do not go here. Should have known when entire Pep Boy store is empty but a service counter. Close this store Pep Boy. read more

Two different cars have had issues and I've brought them here for repairs and I've been pretty happy with the results. Prices are probably a bit inflated but it's easy and I can pay with a card I got from there. A little confusion as to how the card works (weirdly hard to use) not this stores fault though. Always have had stuff done quickly with good communication. read more

I posted this on google maps, thought I should copy it here. This message is for anyone who must use Pep Boys Services - advocate for yourself, push back on the prices and charges. This place is awful. Not the service, not the staff. The charges and the slimey ways in which they try to up-sell and overcharge. Read on for 2 separate bad experiences when pep boys tried to rip me off. I've heard various other stories from friends and family, but I'll limit this review to my own 2 examples. 1. I had a coupon for a $25 oil change, so I thought, that's cheap, let's do it! While I was waiting, the mechanic comes out and asks if they can clean the filters and replace another filter (all together, 3 different filters?) and it would cost $180. For a $25 oil change. I said no, absolutely not, just the oil change. He proceeded to try and convince me the necessity of the filter work, so I asked for a few minutes, I googled it and called my bro who knows a bit about cars. Both sources made it clear that there was no emergency, and I could forego it. So I told him no. A week later I took the car to my regular mechanic who cleaned the filters and said nothing needed to be replaced, and did it for free. 2. My car window was stuck down. It just wouldn't go up. I dropped it off the night before and waiting the next morning for a call. The mechanic called and said it would be $325- $95 for the part and $230 for labor ($115 an hr!!!!), but I said even though it seems so expensive to me, go ahead. I went to pick it up and the bill was $430. They added a shop fee of $35 and diagnostic of $45, neither of which were in the original quote. I asked why the mechanic, who had already completed the diagnostic when he quoted me for the part I'd need, didn't quote the price of the diagnostic or the shop fee which is apparently included in every transactions. "Oh sorry, he should have, he knows". I had to get upset and say I couldn't afford such a high price to fix a window, and finally he removed both hidden charges. What bothers me still is, any other customer will continue to get charged those fees which clearly aren't necessary, since I got them removed with the click of a button by getting upset. That's slimey. It clearly means those fees are not necessary. It means that customers MUST defend themselves and push back against these hidden fees and rip offs. I will remember next time to avoid pep boys at all cost. Such a horrible business model, and it doesn't reflect the work that is done or the quality of the products that they sell, just the foundational style of sales this company holds dear: take as much money as possible from unsuspecting customers. read more

Pep Boys - Auto Repair Near Me - Norristown, Pennsylvania

Decided to come here since it's closer to my house, appointment was at 6 came in about 15 minutes earlier they took my car. Staff was not very friendly like the one on king of Prussia which is my go to. I had fuel injection flush took until 7:06 then a woman comes through the back asking the guy that was doing my car for wheel pressure. Which took less time from my car, I don't mean to be rude but at least in the king of Prussia location they respect turns and do stuff quicker and it's busier. I went to ask when was my car gonna be done which they said it was gonna be in 45 minutes. So basically wasted more time of my Saturday evening. Thank you Pep Boys! Ps:we had to go ask for the keys, horrible customer service read more

My Check Engine light came on while I was visiting from out of state and as I was about to return home yesterday, a Sunday. The Check Engine light had been a recurring issue with this car, and I had recently gotten this "charcoal canister" replaced because of it some weeks earlier in my home state. I was hesitant to use this Pep Boys here because of the low rating/not-so-favorable reviews, but it was the only place available that could see the car the same day, on a Sunday. I'm glad I took a chance because they indeed were able to diagnose the issue quickly, which was the hose/plug from the canister (the same thing as an evaporator canister, as termed by Pep Boys) had come out to cause the Check Engine light. They plugged it back in and tightened the connection and tested the car to ensure the Check Engine light no longer was an issue. Before long, I was able to get on the road and return home. The total was $116 and change, all in all, which was a fair price given what was entailed to diagnose and fix the problem (I believe the upfront diagnostic fee around $100 is about standard). The process went overall smoothly; I asked about what time I would expect to hear back from them regarding a diagnosis and was told around/by 2 p.m., and I got a call back at 1:20 and was told what the nature of the problem and that it was fixed. (Of course, I guess it helped it didn't appear too busy at the time I took the car in.) Enrique was my point of contact there, and he managed the process and communications politely and professionally. I hope to update this review if, down the road, the fix doesn't hold, etc., but I'm not expecting that to be the case, and until then, I feel I can rate my experience here as 5 stars. read more

I went for a simple headlight light bulb fix.. online said$20. When I got there they said it would cost $147 because my Kia has to have the bumper taken off to change the bulb. It didn't sound legit so I left and went to my regular mechanic on Monday. Cost $42 and No you do not take the bumper off to replace the bulb. They are either inexperienced or liars.... read more

I have taken my car here 4 times now: first time was for inspection. I chose this place because they were one of the cheapest for inspection and they are very close to my house. Then two times to fix a part, another time to check the squealing of my brakes, and then recently again for an oil change. I keep coming back here for the following reasons: 1. They are fast and efficient 2. Their prices are reasonable, they dont overcharge 3. The staff is extremely nice 4. It is very close to my house. I will continue to bring my car here for all its service needs as I see no reason to take it anywhere else *edit* I have just read all the bad reviews after writing my review, my review is legit, I guess I have been lucky having good experiences there thus far but I will be wary in the future if I take my car there again read more

Horrible customer service experience this morning. A week ago I spoke with the manager (Dan) at the Pep Boys on Ridge Pike in Norristown about the total cost for an oil change. I was very specific about getting what the cost included (taxes, any surcharges for oil disposal, etc). I was given the cost and then I asked if I could apply the 30% off coupon for the oil change special they were running to the price he just quoted me. Dan told me I could, that I would just need to show the coupon. I arrived for my scheduled oil change and was given a higher cost than the initial quote from Dan. I reviewed my conversation with the manager Dan and the 2 service reps said they would honor that price Dan had given me. Then I informed the 2 service agents that Dan said I could then apply the 30% off coupon to the price I was quoted. They said "no way". I asked them to get Dan on the phone and they refused. I asked if they wanted my business or not. They handed me the keys so I left and pursued an oil change elsewhere. First of all, Dan should have put notes in the system (ie. in my appointment record) relative to our conversation (just as I took copious notes) so that the service reps were knowledgeable about the conversation and avoid the situation that occurred and the loss of business. Who knows, maybe my car needed more work -- they lost out on that too! read more

Pep Boys Customer Service rectified the situation & offered a sincere apology. Thanks for reaching out Pep Boys.

They no longer do retail. But it was the only place in town that could get my inspection done in less than two hours. I'll come here from now on because other places look for things that are minor just to fail your car. I'll come here from now on. read more

Great location, friendly staff, free wifi and I love the new lounge design. Plenty of power outlets, including USB; good seating including comfy chairs and a desk bar. Free coffee, water and a TV. Very clean. read more

Pep Boys - Lounge - Auto Repair Near Me - Norristown, Pennsylvania

I bought 4 new tires and had my brake pads and rotors changed. The service was fast and the people working there are nice. BUT I checked my tire pressure the next day - the front driver side pressure was 28 psi and front passenger side was 44 psi. I called to let them know and they just said "thanks for letting us know" and hung up. read more

If you wonder why mechanics get a bad name, this place will highlight it for you. Of course they try and upsell you during an oil change, but they also break "unrelated" things and don't take any responsibility. When the check engine light comes on 15 minutes later after an oil change and stopping and restarting the car, is it really a coincidence or just their negligence or maliciousness? A catalytic converter shouldn't have anything to do with an oil change, but knocking something in the process or worse is the likely culprit. Taking no responsibility or offering nothing. Do not bring your enemy's car here, let alone one you actually want to take care of. read more

I had my car towed there Monday night because it wouldn't start ($59.99 thru Pep boys.). Tuesday morning I called as soon as the shop opened and explained the problem to Randy the store manager. He said he would have a diagnostics run on it ($89) to see what the problem was and call me back. I call back 4 hours later and was told it hasn't been checked yet. I call back at 3:15pm and was told by Randy that it's being done now and he will call me back once completed. After not hearing anything by 6pm I call back and was informed by another associate it was never done. I asked for Randy and of course he was gone for the day. I called back this morning (Wednesday) Randy is of course off, the person on the phone said he would try to have the diagnostics run this morning but the person doing it leaves at 12 and is off tomorrow. I have purchased parts/tires and serviced my vehicles there of the last few years. This time around is shameful. Just got a call at 12:41 stating I need a new fuel pump, in-line fuse and relay kit. Apparently all 3 went bad at the same time??? $725. Labor- $950. I asked why so much and he said it takes 7-8 hours, then I inquired why so long and he stated there is only 1 mechanic who can do it and he will be working on other cars. So It sounds like I will be paying for labor on a job that should have 2 hours but because he's jumping from cars it's going to take 7-8??? read more

I made an appointment for 9 am to have a hitch installed on my car.The guy I spoke to on the phone the night before told me "it takes about 30 minutes but give it an hour". The guy that checked me in told me 2 hours. 5 hours later as I was leaving I checked under the car and discover that my newly installed load-bearing hitch, which is designed for and comes with 8 bolts had only been installed with 6. This seems dangerous and negligent and may open Pep Boys up to liability. The service manager said that particular one came with 2 bolts missing but should in fact be installed with 8, admitting that they incorrectly installed the hitch but had not been forthcoming and did nothing to fix it. Here is a link to the manufacturer website, clearly indicating that it comes with and should be installed with 8 bolts. https://www.reesehitches.com/products/Class_III_Round_Tube_Trailer_Hitch_Receiver,75614 The only reason they got 2 stars instead of 1 is because they were generally decent people. The quote was misleading, the wait was 5 times as long as I was originally told, the service was mediocre, they put a huge scratch on my bumper and to top it off the actual work was clearly done incorrectly (6 bolts instead of 8 securing the hitch to the frame) and they were deceptive about it. When I questioned the manager he acknowledged the installation was wrong but did nothing to fix. This could be a significant safety issue as the weight rating of the product on Pep Boys and the manufactur website is based on a proper 8 bolt installation. That is not what they sold me. False advertising. I waited 5 hours and paid $200+ for a hitch I can't use. Bad experience all the way around. I'm also wondering how many other people's hitches Pep Boys has installed incorrectly, just counting on the fact that most people won't crawl under their car in the parking lot with a flashlight to check. read more

I needed an oil change ASAP and this was the closest Pep Boys with a vacancy on their website. I got there on time. It's not Jiffy Lube so I had to wait awhile - about 40 minutes. They had a relatively comfy waiting room - this isn't a Lexus dealership. I sat and played with my phone. The time went by quickly. The service manager Josh was friendly and professional. He didn't try to upsell me. I used some coupons so the whole thing took a little more time but saved me some money. I don't know what people expect. I heard a lot of rude, demanding customers ... Pep Boys met my needs and I'll be back the next time I need simple service or something urgent that doesn't need a dealership. I've been to the other Pep Boys in the area and they're all pretty good. read more

Well, say hello to the most incompetent bunch of servicemen in the area. 30 minute oil change takes an hour and a half, car mysteriously grows new obstructive parts and the front desk people simply lie. read more

Helpful, yet when I called and needed a part I asked if they could pull it and I'd be there in 2 min (I live 2 min down the road) they said well you better get here by 9. I pulled up at 9:01 and the doors were locked and the guy just looked at me and was like sorry nothing I can do for you. Like nice read more

DO NOT GO TO THIS SHOP!!! Unfortunately, I decided to have my son's car towed to this location from a local hotel because the starter needed to be replaced. It was Saturday afternoon and we needed to get back home in north Jersey for an event. I considered returning the next day to replace it myself in the parking lot but I called Pep Boys to see if they could handle it. I was told the rebuilt starter would cost $173 and labor would be $103. I had replaced the started in his car in 2010 in a half hour so I felt the full hour charge was fair. We arrived with the tow truck and I told the associate I needed a starter replaced. They told me the "probably wouldn't" be able to get to the car that day so we drove home. I got a call on Sunday afternoon and was told they could replace the starter and the charge would be $450. When I questioned the caller, he started listing all the things I was being charged for. He included a starter test. I said I'm not paying for that because it didn't need to be tested. A mechanic can turn the key and tell the difference between a starter issue and an alternator issue. That test is a scam! He also charged me for a labor warranty. I told him that I am not paying for that because a customer isn't responsible for shoddy labor. The shop should have qualified mechanics that stand behind their work. He applied some coupons and got the price down to $348, which still included a shop fee that he said "all customers in the State of PA" must pay this fee. I couldn't dispute that on the phone so I let it go. He finished with an attitude saying "Do you want it done or not?" I was able to pick up the car late Tuesday night and waited for 10 minutes for someone to come out. I was able to see 2 mechanics through the big window in the shop, not working on cars and not responding to my gestures to come out. The cashier finally went in to get him. The bill still contained "addl time" charge of $40. Brendan explained that there was some stuff in the way that had to be removed before the starter could be pulled. I was so aggravated with myself for bringing a car to this place staffed by incompetent mechanics that I paid the bill before I exploded. Instead I choose to relay my story to others in hopes that nobody goes there and this place is forced to close or re-staff the service dept. I am not a mechanic but I completed the job in half the time that the professional did. It only requires removing the air intake system (about 8 bolts, 4 clamps, 2 clips, 3 hoses). Starter is two bolts and a terminal screw. They overcharged me because the "computer" says a starter takes an hour to replace but either the moron doing the job couldn't do it, or they lied about the extra time. I received the call to authorize the repair a 3:34 and the call that it was done at 4:54. I doubt they made the calls after they pushed the car into the garage and before they pulled it out to the lot again. DO NOT GO TO THIS PEP BOYS! read more

I went to this location and scheduled work on my 2017 Malibu. The windshield washer pump was not working. I scheduled the work 3-4 days prior to the weekend the work was scheduled. When I arrived at Pep Boys I was told by the counter person this work could not be preformed. He did not even give option as to preform this repair on another date. When I emailed the corporate customer service they told me a local supervisor would contact me. To date no one has called to discus my visit to Pep Boys. Update 11-17-2017 as expected no one at Pep Boys cares about customer service. This is the second time I was told someone would contact me. These are the type of companies everyone needs to avoid. The only way these guys will get the message is when customers shop else where. read more

Horrible horrible service. I had an appt for 9 am. They said they ordered the part the day before. Arrived 10 minutes early. Part was not in and the service team was not ready even though I had an appt. the service person was so rude. Will never go here again. read more