Avoid this location if you value your safety, your money, and honest communication. I brought my 2024 Nissan Pathfinder to this Pep Boys because of tire issues and was told I needed three new tires. I agreed and paid for three replacement tires, trusting that the work had been completed properly. One week later, the driver-side front tire had low pressure again, so I returned. That's when serious red flags started appearing. I was told there was a nail in the sidewall of the tire -- in essentially the same location as the tire I had originally been told was replaced. I questioned whether the tire was actually new and asked that the tread depth be checked in front of me. The measurement raised immediate concerns and did not appear consistent with what I expected from a newly installed tire. What made this even worse was the response afterward. I could not get a clear explanation of what had actually been done to my vehicle. I was told there was no detailed documentation identifying exactly which tire positions had been replaced. Think about that for a second: I paid for multiple tires, raised concerns about the work, and management could not clearly verify or explain what had been performed. This is not a minor customer service complaint. Tires are a safety issue. People put their families in these vehicles. I transport my children in this car, and the idea that there could be uncertainty surrounding work performed on something as critical as tires is unacceptable. To make matters even worse, after filing a formal complaint and waiting over a month, I received absolutely no meaningful follow-up. No urgency, no accountability, and no effort to address concerns that involved potential safety issues. I have completely lost trust in this location. My experience left me questioning whether the work I paid for was actually performed and whether customer concerns are taken seriously at all. I strongly encourage anyone considering this location to think carefully before trusting them with their vehicle. read more

One of the techs left my oil cap off after doing my oil change. Make sure to check there work before leaving this store

great people and great work. definitely recommend. they work with you to help you find affordable ways that works best for you.

HORRIBLE!!!! Over 2 hours for a scheduled oil change. Never again. And Doug ..... customer service he is NOT!!!!!! I do. Not recommend this place at all!!!! Why even give me an appointment???? They don't even deserve the 1 star. read more

Had new tires installed. When completed the tires were over inflated. Torque was set to 100 ft lbs but should have been 83 ft lbs. Missing lug nut. Either the over inflated tires caused the tire sensor light to blink or the tire sensor was damaged during the tire change, or tire sensor battery went dead on that same day the tires were changed. This was my only bad experience at this location. In the past I had a positive experience. I had a tire with a slow leak that they checked at no cost. Another time I came in with a check engine light. Because the vehicle was still in warranty, they recommended I go to the dealership to get a warranty repair. read more

Pep Boys - Missing Lug Nut - Auto Repair Near Me - Parlin, New Jersey

I dropped off my truck off at noon for 2 very clear issues (gas cap issues and a squeak when turning left). 5 hours later I had to call in for an update only to be told they couldn't hear the issue I mentioned and that they solved the gas cap issue. Both were absolute lies as I drove home with the very same gas cap alert with a nice squeak at every left turn. These mechanics are completely incapable of working on vehicles and are lazier than hell. Avoid this place at all costs. read more

Pep Boys - Same "check gas cap" issue that I brought it in with. I already bought and installed a new gas cap prior to dropping the vehicle off. - Auto Repair Near Me - Parlin, New Jersey

I am very happy with the new overhaul on Pep Boys in the Gateway Shopping Mall in Parlin. From the minute I walked in to getting my car back they kept me in the loop to know what was going on with my car. I had to have quite a few things done to my car and they made sure to have it back to me the next day because I really couldn't be without my car for a long time. The price was extremely reasonable and they were able to offer me discounts to make the total much more manageable than I thought it would be. A definite shout out to Laura working the front, she is so friendly and helpful and busted her butt for me..... very appreciated!! I highly recommend going there to get you vehicle serviced. read more

Despite having an appointment for 10am for wheel alignment I waited until 12pm & nobody even touched my car which I parked,upon asking couple of times during 2 hours wait the man at counter kept saying they were busy,I asked him then what's the point of appointmen? he said it's like you make an appointment with doctor & have to wait... I said 2 hours now & car is not being looked at,he just gave me a mocking smile.I left. very bad experience.zero star. read more

WOW!! I had the best experience at the Pep Boys in Parlin. From the phone call with Laura, who was sweet and very helpful, to the mechanic working on my car. I went in for an estimate (which was fair) and they did the work on the spot!!! What began as a terrible and emotional day, ended GREAT thanks to them!! I will go back for further work, help, and advice because they are honest and kind. Thank you for everything!!! - Melanie read more

Not a bad deal... Booking an appointment online is definitely easy. That said, made my appointment the night before for a oil change. The service manager Brian gave me a window of 45 minutes to an hour. Arrived a little early on a Friday morning and was out of here in less than an hour. For what it's worth, don't forget to look for a coupon before you arrive. Plan accordingly. read more

PEP BOYS SAVED US. I went for an oil change to discover I needed BRAKES. Not only did they do them right away, they saved us many hundreds of dollars. They were genuinely concerned for safety and even went to some effort to find coupons. It was wonderful to actually find old fashioned service. ​ read more

Steer Away - I had a simple tire rotation done and the tech did damage to my leather steering wheel. I went back to complain and the front desk said he would pass this to his manager and he would contact me - NO RESPONSE - I than did the survey and it said should we contact you - I said yes - NO RESPONSE !!! Needles to say I'm out $500 to replace the steering wheel - very unhappy. read more

Not trustworthy an scam artist they tried to get my son in laws ls engine said it was seized an wasnt even close to the problem careful of pep boys read more

STAY AWAY. Broke down on my way through and these dipsticks tried telling me my engine was SEIZED! Didn't even put it on a lift or try to diagnose the issue. Took it to a garage down the road and they were able to tell me the AC compressor was toast WITHIN AN HOUR so it couldn't start. $1000 repair vs $10,000 repair. Avoid these poop boys scam artist. They wanted my LS2 engine for themselves. read more

If I could give a 0 star rating I would. Steve is the most unprofessional manager I have ever met in my life. I brought my vehicle in for a break fluid exchange. After picking up the vehicle and realizing the brakes were still faulty I called to ask what had happened. I was then informed they were unable to remove the bleeder screw. Naturally the follow a question to that was " What did I just pay $82 for if you couldn't do the brake fluid exchange?" I'm glad the phone calls to their stores are recorded because I can't wait for corporate to get ahold of him... Like- who raised you STEVE? #I WANT MY MONEY BACK read more

Called in for an appointment to get my brakes bled, fluids filled. Showed up to my appointment, got my car serviced, was not asked for anything extra and the new store manager, Rah, let me know the status of my brakes. Paid for the service and left. Nothing extra or surplus, and the car braked on a dime, coming out of the plaza. Service was within reasonable pricing. Place is not as bad as it seems. read more

I had the best experience at Pep Boys in Old Bridge, Parlin NJ. I needed an oil change for my Genesis 5.0 R spec. The customer service provided by Greg, Mike, and Tim was exceptional. I was denied oil changes from other locations due to the oil and filter. As I was speaking with one of the representatives, he reviewed his stock/inventory to assist me and all three came together and provided excellent service, and education on my vehicle's specifications. This type of service requires recognition, I will return for future car requirements, as well as referring others to this location. read more

I called to get a flat tire changed/replaced. They told me to make an appointment. I called and made an appointment for 4 o'clock. They took my name and scheduled me for an appointment for 4 o'clock. I drive there and they say "yeah we can't see you today, we have no appointments..."the lady behind the desk was completely indifferent that she just wasted my time. No call. No cancellation. I drove in an unsafe vehicle to get my flat tire fixed and they just flat out refused to see me even AFTER making an "appointment". I have never seen such unprofessionalism before in my life. Such indifference. I asked what the purpose of taking appointments was if they would just cancel them and not even inform the customer about such cancellation. "Well, it's kind of like going to the doctors. You make an appointment and they see you when they can...." I said that is absolutely not what it is like... I am very impressed with my ability to control my emotions/voice level during this entire exchange... read more

Needed a new tire and Isabella was more than helpful, she helped me pick the right tire for me and also got it done right at closing. Much appreciated I'll definitely be going back! read more

Scheduled an appointment and was given a price for a set of 4 new tires. I was told when I come in they install them, and I'll be on my way. Sounds easy enough right? WRONG?! So I get there and they get started, what should have been 45 mins the most turned into 3-4 hrs. They didn't have the tires I was told they have for me, they sent someone over to deliver them from elsewhere; only to return with the wrong tires‍. Then they try to finesse you with higher priced tires that they already installed on the vehicle. I'm a patient guy so I gave the benefit of the doubt. I told them to put original tires back on and minutes after I tell them that, they magically get a call that the right tires are coming. NOPE! This place has bad business written all over it! read more

worst service ever waited 2 hours for an oil change that never got done ask how long would i have to wait since I waited 2-hour person at the desk was rude and non-helpful ask for my keys and left never again stay away from this place they suck given it a one star because i have to pick one otherwise i would pick 0 read more

Wish I could give them a negative review as well! I ordered tires online, checked to see they were in-stock at that location, and then scheduled an appointment to have the tires put on. The "earliest" was Noon and this was at 7:30 AM. When you get there "those" tires aren't in stock, but they are too happy to sell you a different tire at a much higher price. The only 'good' news was I came upon Firestone Complete Auto Care over in East Brunswick behind the mall, and am happy to say I would definitely go back. The tires they advertise as "in stock" ARE actually in stock, prices are comparable, and Jeff, the gentleman who answered the phone, was extremely polite and professional. Car was in and out (without an appointment) in minutes. Would definitely recommend! read more

This was the most bizarre experience I have ever had at a service shop of any kind. I called Steve early in the day asking very specific questions about my tire. Giving him the make and model of the car...he tells me..no problem we have them in stock. I have a friend remove my tire get a vehicle to put it, drive it there and carry the tire into the shop. The guy behind the counter is not just devoid of social skills and communication skills but he's nasty to boot he proceeds to tell me it's not in stock calls Steve he comes out and says it's not in stock. No sign of caring one bit that he lied to me or what I went through to get there. I had to leave the tire there no call for 4 hours I call Mr personality and he tells me he ordered a tire it's 250 dollars if I don't like that he will put the old tire back on the rim. It may not be a criminal move to not call a customer but it sure is horrendous business practice. Go anywhere else but here. read more

Went in to fix a flat tire after about 3 hrs later , they called and was told I needed a new tire, the tire could not be repaired. Went to Walmart and got the tire fixed for $15 . Thanks Walmart read more

This place is the worst kind of criminal. My mom an elderly, disabled woman cane in here to get a head light changed in Chevy equinox. They charged her a $100. They said they had to take down the bump. Any tech savvy kid can google how to change this bulb and see it literally takes ten minutes and does not require the removal of a bumper. I called Brian, the scoundrel identifying himself as the manager and he tried to convince me he owned the same car and that this was the price and that he had in fact given my mom a deal. He actually gave her the business and ought to be ashamed. read more

I went to this location for an alternator replacement. After two days, I was called in to pick up my car. Within minutes upon leaving, all the warning lights flashed back on again, and I immediately returned to see what was wrong. The manager took a look, and assured me the problem was merely a blown fuse, which he replaced. Upon leaving the location again, the warning lights immediately flashed on, and within several minutes my car broke down completely. I ended up having my car taken to a Honda, where I was informed the new alternator Pep Boys had installed was faulty and not sending power to the battery. Honda replaced it with one that works properly, and gave me the one Pep Boys had installed so I could return it. Pep Boys of Parlin refused to refund me my $1,145, however, even though I had the actual physical part they installed. Apparently, the lifetime warranty they gave me for alternators meant that I was ineligible for cash refunds. The problem is that I never specifically asked for a lifetime warranty, nor did I know it would bar me from getting refunded for their botched job. I got the second replacement done at Honda because I didn't have any more faith in the judgement or competence of the people back at Pep Boys. I feel as though Pep Boys, specifically manager Brian Valania, just wanted to get me to pay and hustle me out the door as quickly as possible. The first day I was there (I had dropped the car off first thing in the morning, so they had been working on it all day), somebody at the desk admitted they were having trouble with my Honda and that they were going to have a technician look at it the following day. That's why I was surprised when they called me so early the next morning claiming the car was done, presumably less than two hours after opening. If they weren't actively trying to rip me off knowing they wouldn't have to pay a refund, then they were extremely careless not to check that the alternator wasn't sending power to the battery. Their lifetime warranty offer is irrelevant to me, because I'm obviously not going to gamble on my vehicle's safety leaving it in the care of people who are so hasty and incompetent in their work. I could've gotten into a serious accident literally minutes after being told that my car was safe to drive by Brian Valania of Pep Boys. read more

Great experience! I dropped my car off on Saturday night to have my tires replaced. Shawn the Asst. Manager called me and confirmed the service. The car was done earlier and the job cost less than I had anticipated. read more

I was kind of hesitant to go here after reading a few reviews about the particular location but this is my second time taking a vehicle to this shop and absolutely no complaints. Fast precise service. Affordable pricing. And the customer service was polite and laid back. Definitely recommend this shop for oil changes or any other common vehicle repair. Advise just make sure you drop your car off first thing in the morning so you can get priority and beat the rush. read more

In November i went here to get a lightbulb changed in my headlight. I had the bulb but could not change the bulb. They wanted to charge me $55 just to change the light. I questioned the cost when i had just had the other bulb replaced at a different mechanic the week before for $19. Needless to say they were rude, i believe saw a woman and decided to take advantage. I went down the road to Meineke in Aberdeen and had it replaced for $16.95 Avoid this place read more

Completely useless. Needed to get a headlight changed for the last 2 weeks. Everytime I went in there, there were no customers, no bays open, and the manager was just playing on his cell phone. He said they were swamped with appointments until the afternoon.. If I went there on a friday he would say there was nothing available till monday.. So I called up today to hear a guy tell me I could come in this afternoon and get it done, in and out no problem. Got there only to be told they were busy again all day and all weekend and wouldnt be able to do it til monday. Again no customers waiting. I went next store to advance auto parts and bought the part and changed it myself and bought groceries with the money I saved. This place will be out of business soon enough or has to be losing money for the company. read more

UNSAFE BRAKES! This post should be zero stars! Incompetent is right! They are unprofessional, rude, and offer poor services! The bolt popped off my brake While I was driving! I could have been killed! Still waiting to talk to "a manager" they prob will never call and I will never go back! read more

Pep Boys - Missing bolt! Unacceptable service from Pep Boys located on route 9 south. - Auto Repair Near Me - Parlin, New Jersey

Twice I received estimates for things that were over charged. 1- install break light - told me it was $165 because it was hard to put in. (Autozone couldn't do) said they had to take it apart. Didn't get it done. Got an oil change elsewhere and the guy did it for $10. 2- muffler and exhaust cracked quoted me $800. Went elsewhere and it cost $385 with oil change. I will never go back to them again. Never leave reviews but I am disturbed by the prices I was given. read more

Needed tires put on my wife's mountaineer, scheduled online the day before for an 8am appointment the next day. Store opens at 7am but mechanic doesn't come in until 8am. Got there early and talked to the service desk associate, dropped off the keys and gave instructions. Place looks new on inside and the waiting are is ample for approximately 4 customers to wait. There is a tv, coffee, and a soda machine. A little after 8am the mechanic showed up and it took him about 15-20 mins to get situated before taking my car which was the first scheduled one. At that point I went next door to the auto parts store to pickup some other things that pepboys didn't have. Came back waited around in the break area to about 9:40am and the truck was done. All in all the process took a little under 2hrs. Given there was only one mechanic working I don't think it was a bad experience but can see where other people might get frustrated with the wait times if there is a lot of work that comes in. While I was waiting numerous people came in with nails in their tires wanting patches or plugs, according the to associate pepboys only allows plugs so if you want to patch a tire they won't do it there. Also people have the expectation that they are priority and jump everyone else. The service associate repeatedly had to tell people that there are scheduled appointment cars in front of them and they need to wait. All and all it's not the mechanic or service peoples fault rather the lack of resources at this location which to me screams the franchise owner. My experience was a good one the facility could definitely improve by having more staff, they should have also bought out the other side and sold parts and supplies to consumers as they are missing out on that business. For under $450 I was able to get 4 new suv tires installed. read more

Got an oil change here 2 weeks ago. I had an 8am appointment and wasn't out until 10:15am. Just an oil change. Yesterday working on my car I discovered they didn't add any washer fluid or coolant or bother to tell me there was zero coolant in the reservoir. Wut. How. read more

I wish I could give this place negative stars. They lie and rip you off. They way overchatge charge for parts and make up labor times.

I went in for an oilchange and they would not rotate my tires beause the right front was a little worn on the inside ..so I went hazlet gulf where I should have went to begin with ..these assholes in pep boys try to sell u items u don't need ..I have 80 thousand mile tires on my truck at 180 dollare each ..they think money grows on trees ..I will never so to pep boys again read more

What horrible customer service. I had a 10 am appointment today at your Old Bridge/Parlin store for a high mileage oil change. I got there at 10 am and was told I would have to wait several HOURS for my appointment. 5 other people had the same appointment. FALSE ADVERTISING. Making an appointment is useless. Here I thought I would save time & money but no. I am so sorry I bought 4 tires from the same store less than 1 month ago. By the way, I ended up going across the highway to Jiffy Lube for an oil change. It cost more, but I was done in 20 minutes. read more

The guys here are amazing professionals! Mechanics get bad reps bc they cheat people out of money by over charging or making people think they need crap that they don't. The guys here are totally opposite. They have always been honest with me and even told me what I don't need when other greedy mechanics have told me I needed or I'm gonna be stranded on the road somewhere in the rain, etc. I'll put it this way- there are pep boys all over the place right? I drive over 30 miles JUST TO deal with the guys at the rt 9 old bridge location. They have a pretty nice flat screen, AC and a coffee machine so waiting for your car is a good experience as well. They always check with you before they do any work and don't pressure you into getting something done. They also let you know of any promotions currently going on to save money. I would recommend them to anyone who wants good work and an honest opinion. read more

Good service on 12/1/15.... Got new car battery cleaned.... Service was really good and the customer service was pretty friendly and honest which I appreciate!!!! read more

Stay Away, enough said, would give 0 stars. Really don't know cars. Overfilled ac with antifreeze. Called or fixed. 2 days after a breake job, my break lines leaked out leaving me no brakes. Scary read more