First, I made an appointment for a routine oil change a week in advance for Saturday at 10am. I arrived with my partner a few minutes early, and the front desk person said that there was no record of my name on the schedule or any appointment ever booked. I immediately replied that I had spoken directly with an employee on the phone and received a text confirmation for my appointment. They replied that I could drop off my car for the ENTIRE day and they MIGHT be able to get to it by the end of the day. When I spoke to the employee on the phone, I made it clear that I could not leave my car for the entire day, and they confirmed that this was okay. So, I rescheduled for Friday at 8am, today. They said if you come at 7:45am, we will be able to get the oil change done in 45 minutes. My partner ended up waiting nearly 2 hours. Not to mention, we were overcharged ($120 for an oil change???). Definitely not coming here again and would not recommend. read more

I've ran over a nail and needed my tire patched up. Popped into Pep Boys and got me out in under an hour. As I sat int he lobby, Jonathan, the assist manager, was very personable. He had a wealth of knowledge about cars, answered all my questions, and even taught me a few things. The location is very convenient and also near a lot of bakeries if you're looking to have a snack while you wait. Staff was very professional and I will definitely come back if I need any kind of work done. read more

I got new tires and realized there was a rebate, it didn't automatically take it off when I checked out but my man John at the store did it manually. They said it would be done by the end of the day and was done in under 2 hours. I picked up the car, talked hockey with John for a few minutes, and drove off with my new tires. Great experience. read more

This place is so so great! Everyone that works here is super friendly, efficient, knowledgable, and always go above and beyond to help. I was a little stressed out today because one of my windshield wipers had popped off of my car at the brown bear car wash and I was struggling to put it back on. I finally decided to take it to Pep Boys to have a professional look at it. I called for an appointment and was squeezed in right away. Jonathon took excellent care of me and was so friendly. He replaced my broken windshield wipers within only a few minutes and now my car is as good as new. I feel so relieved! Such a great experience with Jonathon, he's the best! I will be coming here for all of my future car needs and I suggest you do too! Excellent service A++ (: read more

I brought my 2017 Tacoma in to get a tire repaired after getting a flat on a trail over the weekend. Rather than immediately tell me I needed to get a new tire when they ran into some indication that it wouldn't be repairable, they looked closer and determined it could be fixed. The repair took longer than expected and even though I didn't complain they took action to recover my experience. I'm really impressed and glad to see the shift from the Elliot tire company to Pep Boys didn't result in a lower quality experience. Thanks and while I hope to not have to see you soon, I will definitely be coming back for my next tire repair or replacement need. read more

I had a couple flat tires and they worked with me. When I called a couple other tire places they were jerks about my situation. Probably got me for life now! read more

I took my car in to have a new tire put on. I was quoted a price and was fine to pay it and get the new tire. One of the technicians here told me my old tire just needed a patch, so I trusted him and had them patch it for $32. I drove my car home and the tire was flat again within a day. I called them back to get a refund and arrange for a new tire to be put on my car and was told that no refunds can be done on a weekend, that I'd have to take time off of work to come in on a week day. I came in on that next Monday and was told they would repair it or give me a new tire minus the cost of the initial repair. I sat for over an hour and was ignored while new customers came in and were given service. I asked about how long it would take and was put off. I finally decided to just get a refund and that took an additional half an hour. The tech couldn't even figure out how to give me a refund, I had to leave with them still owing me the cost of the initial repair. STEER CLEAR of this place! This place is unprofessional and unapologetic when they make mistakes and do not prioritize fixing their errors over taking in new customers. Don't trust them. read more

After a few failed attempts to fix my car's low idle, audible chugging sounds and heavy vibration on our own, I took my car in for an engine diagnostic. The interactive complimentary vehicle inspection report is a huge plus. Before they called to tell me what repairs were needed, I was able to see what was discovered using the link in the text report. This gave me time to shop around without wasting money on a second opinion and it allowed me to establish a baseline price in my mind based on my Google findings. When the Pep Boys team called me and verbally conveyed the findings along with an estimate, I won't lie, I was shocked. However, the interactive visibility had prepared me for that expense and essentially led us to proceed with the repairs. In the current economic situation, I really appreciated the cost and value of the services. I truly believe that the team went above and beyond to accommodate us; small actions leave a significant impression. I can confidently say that based on this interaction and previous ones, I will continue to return to this location specifically. Thank you, guys, for all your hard work and communication. read more

I feel so lucky to have come to this location. It was the only auto shop open on a Saturday and I needed to get the leak in my car fixed so that I don't risk passing out from the fumes coming into the cabin of my car. The staff was friendly, helpful, forthright, and human. Past experiences made me think that they were going to condescend to me but instead I felt respected and truly helped. They did everything in their power to save me money and to do things right so I don't have to come see them again. I will be coming to them for any future maintenance or repairs. read more

We had a Friday evening tire blowout on I-90 (yikes!). We researched the best reviewed tire shops with safe parking for our AAA towed car & came up with Pep Boys on Elliott/West Queen Anne. GREAT MOVE!! John & the crew at Pep Boys Elliot treated us with the ultimate in .KINDNESS, HONESTY & PROFESSIONALISM . They were absolutely fantastic. We left the car at 11pm with a note & keys in the dropbox. By 8am Sat, Amazing John had researched & located the tire we needed & reached out with a video of the $estimate & a plan. Wow. Our beloved car was up & running by 1pm Sat with a new tire & a quick inspection. HIGHLY RECOMMENDED. read more

Super helpful and quick when I came in 45 minutes till closing with a flat. They got a new tire on and checked my spare in 25 minutes.

I made an appointment on-line a week in advance. When I arrived at my scheduled time I was told they don't do appts at that time and that there hadn't been a contact number to call. The staff continued to make it seem like it was all my, the customers fault. I understand if the website needs updating but a) then that should be done and b)a customer shouldn't be chastised for their error. I will NOT be returning. read more

I love these guys! They're always super positive, helpful and prompt. I've been taking my 2011 Subaru Impreza here for a couple years and never had a problem. I admit, I'm not an expert at car service. But as a person without much expertise, I feel I can always trust them with the work. read more

I honestly can't say enough good things. Liz was so helpful -- she explained what I needed and why, why it was gonna be on the pricey side, what benefits there were to paying to have things done right, and what I should expect. She called me a Lyft to and from work while my car was being worked on and was never condescending in the slightest (which I find a lot of car places can be when your MO is just "it's broken and I don't know why but can we fix it"). They also guarantee the tire they installed for free patching etc. moving forward and said that my three other tires can be added to that plan for around $75. I can't recommend them highly enough. Will definitely be back when I need other work done. read more

I have had a great experience every time I've come here. Jonathan and the rest of the folks that have helped me with my car issues have always been kind, informative, and patient with my questions and general lack of car knowledge. They do good work, and their pricing is reasonable. I don't have any reason to take my car anywhere else in Seattle. read more

I am new to the Seattle area and just called to get a quote for an oil change. They were able to get me an appointment that same day. After about 45 minutes, they told me that they had to order another cap because it was put back incorrectly by the last service. The replacement cap took almost another entire hour to get there. Therefore, I ended up staying there for two hours (1 hour over the time they allot for an oil change) they gave me the oil change for FREE to compensate for the amount of time it took even though it was no fault of their own. They handled it so well and kept me updated the entire time. I really appreciated the compensation and was not expecting that kind of service. I definitely recommend them. read more