After a 2-week hospitalization, my 83-year-old sister was sent to Woodside for physical therapy…read more She had many excellent people who took care of her. She had PT 2 times a day, which is more than we thought she would get, but really helped get her back on her feet. She enjoyed the community activities. She met a new friend, who she still keeps in touch with since she left. The only thing she did not like was the food.

The building does need attention but the staff more than makes up for it. The care my mom is…read morereceiving has been excellent, given she has memory issues. The staff has worked with my mom to make sure she fit in and the food is not bad either. I couldn't do their thankless job.

What a great place that really believes in the community!…read more Not only do they transport and provide emergency care to Henrietta residents they also.... They have an equipment loan program that provides free crutches, walkers, canes and wheelchairs to residents of the Town of Henrietta at no charge. Wheelchairs may be signed out for a maximum of 6 weeks. They are required to be returned to us after 6 weeks so that other residents can benefit from their use. When signing out a wheelchair, we require a valid form of ID/NYS license showing a Henrietta address. We will photocopy your ID and keep it on file along with your telephone number. They also check and install car seats.

Overall a reasonable experience. My son broke his arm and they got him comfortable, casted and sent…read moreus home before midnight even though the ER was busy on a Friday night. I think we got there around 2pm. The wait times were not terrible, and the rooms do have individual tvs which was a nice distraction. Towards the end there was a lot of waiting around to get discharged because the ER got busier. There were a variety of teams involved and everyone seemed to communicate and coordinate well. One thing to know is that there are only 2 pediatric ERs in Rochester- so you'll be there with a variety of emergencies happening across the city which could be anything from fevers to broken bones to car accidents and more. I think my son did find it a bit scary. We previously lived in a large metro with smaller hospitals and more localized ERs available, so we went to the local ER for things like broken bones, but the more traumatic types of injuries did not end up at the local ER. The biggest negative for me was the parking situation which is a large garage across a big driveway. When you're in a situation with a crying and injured child, the last thing you want to do is navigate a parking garage. When you pull up in front of the ER, there were only a few temp spots but they were occupied. Also, the parking spots are tight. Maybe they striped the place when cars were smaller or are just trying to pack in as many cars as possible but it was a squeeze to park and then trying to get an injured person out of the vehicle.

Parent of eating disorder 17 y.o. female and current patient. Lots of misquotes and documentation…read moreof hearse in MyChart--very concerning(!!), staff doesn't speak to both parents and expect the same participation/visitation from dad as they do a mom (dad may visit once or twice during an extended length of stay and that's A-Ok by their standards), lots of criticism to me--mom--the very present and advocating parent supporting daughter at this time. This second admission feels strange, unkind, threatening, ubrupt, and very not supportive to me as a primary parent and caregiver. I wouldn't wish any parent to be in my shoes! The judgement and unpleasantness I have experienced with staff such as Nurse Chrisanne and CCLS Elise on 8th floor south is not okay. Regardless of what I know of my child seems null and void, how much I stand by her and support her, it doesn't count. I am finding to be the scapegoat and villian for advocating for better communication and transparency in a better fashion than what I have experienced. I feel this admission has enabled my child to get MUCH worse and my relationship is tainted with my daughter due to the BS reported in MyChart. She seems to be more flat, an empty shell of a person because a feeding tube is enabling her to not need to eat for herself. Staff is more concerned with policing parents using cell phone for snack time keeping rather than ecouraging and supporting the patient get better by actually eating solids. This place is not nice or comforting. This place feels makes me feel gaslit, upset, overwhelmed, frustrated, misinformed, neglected, misrepresented and unhappy by staff. I am supposed to drop my other kid and work to play Simon Says on their watch and wait around for the next awful MyChart surprise of a nasty message. Awful. So disappointed. Can they make it any worse for a single mom?!?!

Best nursing home in the Rochester, NY area hands down.read more

The Maplewood, but they didn't! Be cautious of pretty…read morepackages. When my mom and I toured The Maplewood the social worker explained that they didn't have outside Hospice agencies come in because they (The Maplewood) provided palliative care and handled end of life care for their residence "We have have a palliative team, doctors, nurses...they take care of everything. " Great we thought! Mom moved in. 4 months later my mom was hospitalized and diagnosed with inoperable cancer. She returned to The Maplewood and we clarified with the social worker and staff- would mom need a hospice nurse? NO. Would she have to move rooms when she got close to dying?NO. "We provide palliative care. That's what we do." They reassured my frightened mom that - "You have a palliative team caring for you. We will make sure you're comfortable." 4/6 I get a call from the day nurse, mom who is battling her second bout of pneumonia in 4 weeks is "having a down day. and by the way she is too weak to hold the phone, but she'd like to talk to you, by the way she is confused and she won't take her pills and her antibiotics aren't working and her pneumonia is worse..." My mom decided in January to be a DNR, and she didn't want to go back to the hospital. I told the nurse I was coming (a 7 hour drive) she said good. It's Friday, my mom is dying I think as I drive. When I arrive at midnight my mom is breathing 35times a minute sounding like a washing machine. Her eyes are rolling in their sockets as she involuntarily opens and closes them. I ask her how she is doing and she says "I ache all over". The night nurse enters the room, I tell her my mom's airway needs suctioned and mom needs pain meds. The nurse says to me (a 25 year ICU RN) "Your mom doesn't need to be suctioned and she can't have any pain meds." I said my mom is dying what do you mean she can't have pain meds? I'll stop right here. It only gets worse. The fact is the day nurse, the evening nurse and the social worker all knew my mom had taken a turn and not a one of them thought to tell the doctor or pa. A doctor or pa could have assessed the situation and recognized she was in multisystem organ failure and dying. They then could have modified her care plan and added medications that would maximize comfort. The nurses and social worker with their educational backgrounds should have done something to make sure her palliative needs would be met! It was Friday, they went home. The Maplewood promised my mom comfort care in the end. Her first appropriate end of life pain med was finally was obtained at 0540. She suffered until God finally took her at 0645. No end of life medications were ordered until 530am despite the day nurse and social worker knowing she was declining. How does this happen? They told her over and over that they would take care of her when she was dying! It was her biggest fear. We believed them. We were happy to pay $20,000 out of pocket a month for such inclusive services! Beware!!! They, the staff, smile a lot and sound so reassuring but YOU don't be fooled. If the end is near insist on seeing the care plan. Insist on seeing the med list. Please please educate yourself about end of life care (palliative and hospice). Pain meds, nausea meds, anxiety meds, meds for excessive secretions should all be ordered and a available as needed for a dying DNR patient. These are all meds that maximize comfort. I assumed they took care of this for mom. Friday night at midnight is no time to be begging for comfort care medications. Heaven help the residents who don't have a voice due to dementia, Alzheimer's etc.or don't have an advocate when they are dying. Update:12/14/2018 change is on the way. After extensive investigation, the New York State Department of Health CITED The Maplewood for NOT providing (my mom) adequate Palliative Care. The "last hours" can be as good as the first seven months!

This office seemed like a dream come true it was child orientated and they had a lot of kid stuff…read morearound the office. However, no one was super friendly or welcoming. I am a single mom of 3 and at the time I lived in greece, & driving to the office in chili with 3 small kids / one with autism, was not always easy....well after exactly 3 late appointments we were dropped. Completely dropped from the office. I mean I understand rules but just very disappointed with how insensitive the workers were and it ended up being a negative experience. I really wanted to like the office itself but it seemed the people there were just not the friendliest, and obviously it wasn't a fit for a working / single mom with three kids. ‍

What a fantastic pediatric dentist! We were in and out in a half an hour, which was PERFECT for my…read morethree-year-old. Upon entering, my son was able to run directly to a play area with a wide variety of toys while I checked in for the appointment. Within five minutes, we were brought back to a spacious room where the dental assistant explained all of the equipment and parts of the visit to my son. The hygienist put fluoride on his teeth (his flavor choice), he saw the dentist, and got to pick out a toothbrush. At the end, he got a coin to use on the "prize tower", and walked away from the visit very happy. I should also mention that I had a baby with me, who had a blowout and wanted to eat while we were there... and I was able to change and feed her with ease. I highly recommend this office!!!

My Mom ( Alice Oswald ) was being cared for over 4 years by the staff at Aaron Manor. Admittedly,…read moreI ( Jonny Angel ) was a bit apprehensive when she arrived there in 2020 & then Covid hit to make matters worse. My trust and appreciation for everyone grew as the years rolled by. I can't say enough good today ( one week after Mom passed away) about my interactions with everyone there. I was in the facility hundreds of times as the initial diagnosis of 6 months to live stretched into 50 plus months ! I can't help but wonder if the professional employees/ caring staff had something to do with her persevering through strokes , COVID , Parkinson's & more. Thank you for all the support , hugs , laughs and tears at the end. The Oswald family and I will never forget the love , care & help provided by Aaron Manor for the entirety of Moms stay . May the " only true God " bless and support you guys in the future. I highly recommend this facility, these services and staff to anyone in a situation like ours. Mom and the family are were filled with gratitude and I'm 100# sure she would have approved of this messages.

We had an end of life situation. She was one of their multiple covid patients. Multiple calls for…read morevideo chats to say goodbye to our mother, mother in law, grandmother and great grandmother were ignored over a 4 day period. I messaged the social worker to ask why and again, there was NO reply. We put a call into the director.....He also didn't respond. 5 people tried to tell their loved ones goodbye as she died alone with nobody there and it all fell on deaf ears. I find this behavior from the social worker all the way up to the director extremely troubled and this family deserved and explanation. Period. I will continue to ask this question until it is answered. Family of Josephine Sackley Richard (son) Richard (grandchild) Alicia (grandchild) Stacy (grandchild) Dylan (great-grandchild)