I would have been glad to give them five stars, especially after how they coordinated with hospice…read morefor pickup, etc. However, sadly, they dropped the ball after we tried to contact them. Our mother died on a Friday and there was no one at their office to let us know what the next steps should be. On Monday, we physically went to their office and was told it would not be until possibly the end of the week before they could cremate but they would call us. NO CALLS. Another weekend went by and back to their office on the following Monday. It is now 10 days since my mother's passing. They "thought" the cremation took place on Friday or Saturday but not sure. They would call and let us know. Suffice it to say no calls or communication. Went there today 8/22 (she died on 8/08) and was told they have been very busy and didn't have time to call us. We finally picked everything up today after putting up a little fuss. It is so sad that during this most trying time Kraft Sussman dropped the ball and created more stress and heartache.

The venue is nice and intimate. They were very accommodating to let us come early, have flowers…read moredelivered and set up 2 hours before the service. They are very short staffed and the whole time I was planning the service the phones were down, maybe 1 out of 8 times I called I was able to get through, so this made the process a bit more frustrating, luckily I was a bit more removed from the loss (father-in-law) so I was able to be patient and plan it for my family. If you have suffered a devastating loss and don't have anyone to help you plan it, this is not the place for you. If you want to do something simple, have people who are willing to help and have control over the entire experience, this place may be right for you. When they tell you, you have the option to create a slideshow, you have to create the entire thing and bring your laptop in, not a USB drive. They do let you come in a day early to test out your slideshow and make sure it works, and When they tell you to bring your own laptop in a day early, make sure to do so, and not bring in a flash drive (I cannot count for a different circumstance in which the funeral Director or IT people are on hand, but for me, it was kind of a learn on your own experience and we were not able to be successful. They have an entire set up where you're able to plug your own laptop in and it should be able to play something on their TVs, but you cannot usetheir computer/laptop. So make sure you have a laptop that can connect via HDMI. We did not. We only had a MacBook that has USB-C connection and they had no solution for us. We were unable to play our slideshow, and that is a bummer. Outside of the technical issues that could've been fixed by IT, the only other issues we ran into were short staffing, we never spoke with the funeral director. We had another lady, Janelle, who was very kind and as helpful as she could be, but not the correct person who is in charge of things who can answer questions or get any IT things done. She told me they were incredibly short staffed. So I was trying to be as understanding as possible. This is a very sensitive and difficult time in somebody's life so my opinion is that places like a funeral home should have things sorted, planned and able to run smoothly. We did a simple memorial, came in early and decorated ourselves. Purchased and had printed everything ourselves. This is a wonderful space for a memorial service, especially if you know the ropes and are able to do it all yourself seamlessly. If you're looking for a place to help handle everything for the loss of a loved one, we cannot speak to the cremation or help picking out caskets or urns, but as far as helping plan our memorial service there was nobody to help, so again, depending on what you're looking for this could be a great choice or a regrettable choice. Overall, we are pleased with the facility. It was very clean and easily rearrangeable. Janelle was very accommodating and kind and had a calm demeanor. She did help calm me down at one point where I was getting a little upset and I appreciate that. My intention was not to make anybody else feel bad but in these delicate situations stress is a hard emotion to deal with when you want everything to run seamlessly to honor your losses loved one.

Palm SouthWest mortuary did a phenomenal job in representing my friends amazing celebration of…read morelife. From the organization, to the setup, to the staff's attention to detail. I've never seen a more beautiful celebration of life ceremony.

Thank You to Mr. Reed and His Team…read more First, I want to extend my heartfelt thanks to Mr. Reed and his team for their wonderful service. From start to finish, everything was handled with such care and professionalism--it was truly worth every penny. The entire planning and transaction process went very smoothly, with excellent communication throughout. The location itself is beautiful, very clean, and offers plenty of parking space, which was a big plus. Mr. Reed and his team made sure every accommodation was taken care of. We felt fully supported, and our departed loved one was honored with the utmost respect and dignity. The banquet setup was perfect, and the way they arranged the memorabilia display for our loved one was truly amazing. Every detail we discussed was brought to life just as we envisioned, and the day of the service went flawlessly. We were even assigned two incredible coordinators who kept everything on schedule and ensured that we were always informed about what was happening next. Their presence brought peace of mind during an emotional time. We have absolutely no complaints--everything was beautifully set up and executed with such thoughtfulness. Although this is not our first time using Palm, previously at the Southwest location, Mr. Reed's team went above and beyond in every aspect of this experience. We are deeply grateful. We also used palm mortuary cemetery.

I worked with Isabela and I would like to recognize her for the exceptional care and support she…read moreprovided throughout this difficult process. She was extremely helpful, compassionate, and empathetic, while also showing tremendous patience in assisting me with all of my needs. Highly recommend Vegas Valley Cremation.

The process was handled with compassion & understanding, questions were answered promptly &…read moreprofessionally. I would not hesitate to recommend this business.

Sorry it took me to long to write this. My Family and I lost my little brother in September of…read more2025, It was such a shock to our entire family. While looking at funeral home options, every one of them was trying to upsell us and had the most outrageous pricing. All of the big name funeral homes were treating us like we were just another number and looking to profit. When I came across Care I knew immediately they were the right choice. When I spoke to Courtney on the phone I explained everything to her. You could genuinely hear the emotion and empathy in her voice. I explained to her that the hospital didn't let us see my brothers body for whatever reason. She was not happy about that and neither was her husband Aaron. Aaron assured us that if they were the choice for us they would get my brother before closing that day and we would be able to come and see him the very next day, And that is exactly what happened. Every promise they made to us they delivered on it. Arron, Courtney and Anastasia made such a difficult time in our life a little bit easier. They walked us through the entire process and gave suggestions where needed. When I arrived the day of the funeral they had already set up the flowers for us and the room looked beautiful. During this hard time we forgot to bring a belt, socks and shoes for my brother. On the day of the funeral I remembered and asked Aaron if my dad and brother brought the shoes, socks and belt, he told me no but he went out and got a belt and socks for my bother himself. I could not believe that he cared that much. While our mind were scattered and not in the right place he didn't want to add to our stress, So he went out and handled it for us to make sure our little brother was taken care of. I Will forever be grateful for that. I was the first person to arrive the day of the funeral and was scared to go see my little bother, Aaron walked me into the room over to my brother and put his hand on him and told me " Its ok you can touch him" When I did, He took a few steps back and let me have some time with my little bother. Aaron this moment will stick with me forever. Thank you for being there for me. I Could go on forever about Care, Aaron, Courtney and Anastasia but I'll end it here. Choose Care and they will wholeheartedly put your family first. Thank you to the ENTIRE Care team, my family and I will forever be grateful to you all.

I don't know where to begin, our. First of all we were there for pre-planning which of course is…read moreeasier when you're not dealing with an immediate or r unexpected death. We did not want our adult children to be left with the burden. I have been researching for a couple years on and off and learned so much. Do you know not all companies have crematoriums on site. Some are not even in the same state.Care Cremation and Burial has both refrigeration and crematorium on site at each of their locations. This business is family owned and run. It's hard to believe their prices and offers. From the time they pick you up you are 100% in their care. We had questions all answered easily. We purchased what we wanted without any upsell and left there very happy. Be sure to include them in your search.

I tried going on there actual website to leave a review, the information regarding their hours of…read moreoperation. On their website it says Saturdays they close at 2:30 and on their door it says the same thing. My husband walked in to find out where his Sister's plot was and was told they were closed but two other people walked in after him

At 13 weeks pregnant, we got devastating news that our baby girl had a diagnosis that was not…read morecompatible with life. As a result, we had to make the agonizing decision to terminate the pregnancy. We were heartbroken and knew that we wanted to find a funeral home that would give us the remains of our baby. Bunkers was recommended and they made a horrible situation a little easier for us. Everyone we worked with treated us with such empathy and understanding. They made us feel valued and understood that even though we didn't get to meet our baby girl, she was very much a part of our family. They cremated her remains for us so she can be with us at home. I cannot recommend Bunkers enough. The care, understanding, and customer service was well beyond our expectations.

They provide a great service to our family. Much appreciated. It is challenging to find funeral…read moreescorts here in the valley area and prestige was perfect for us. This is the second time using them.

The GENUINE care and compassion that every single person here shows is truly remarkable. They treat…read moreyou with the utmost kindness and compassion that is truly needed during heartbreaking times like this. They helped us every step of the way from the planning of t We had my son's viewing and cremation done here (separately from the celebration of life) for his close friends and family and it was honestly so beautiful. It gave everyone the ability to see him one last time, say their goodbyes and grieve together in a very comfortable, peaceful setting. In the hardest of times God placed compassionate people right where we needed them.

Matt D'Oruo, the Funeral Arranger, made today's meeting doing the paperwork easy to go through for…read morethe transition of my relative. I highly recommend Matt and his company for all your loved ones final needs. Give them a call today!!

I cannot thank the staff at the funeral home enough for the kindness, compassion, and support they…read moreshowed me while planning my mother's funeral. Losing my mom has been one of the hardest experiences of my life, and during a time when I felt overwhelmed and heartbroken, they helped guide me through every step of the process with patience, understanding, and genuine care. They answered my many questions, eased my worries, and made an incredibly difficult time a little easier to navigate. I especially want to recognize Michael, who assisted me throughout the process. His kindness, professionalism, and compassion made such a difference during one of the most difficult times in my life. While Michael was my primary point of contact, every member of the staff was caring, supportive, and treated my family with genuine respect. Most importantly, they treated my mother with such dignity and helped create a beautiful service that truly honored her life. What may be part of their everyday work was one of the most important days of my life, and their kindness will never be forgotten. I will always be grateful for the care they showed me and my family during such a difficult time. I highly recommend them to anyone needing compassionate, professional, and heartfelt care during one of life's most difficult moments.

Excellence through works!…read more To the staff here at Palm Mortuary, this is for the special care that you provide! The grounds that we are allowed to grieve on look amazing! The beauty is all around you! You sit here like you are in a secret garden dream! Thank you for sharing this joy with us all by keeping a heart in the property. It makes it feel happy and not dark. The sadness this year is overwhelming! For all that has "loved me," is gone! I can come here and remember! My beloved spirit someday will rest. The beauty of the grounds can allow me to escape and walk freely among the clouds. For my sister that never had a chance walks here . The pain is overwhelming this year. I go on with your strength to finish the journey of life. For the twins need the same strength that you all had in life that I lack not now. Against the staff I find myself more comfortable here than ever. The grounds show your love and commitment to our happy when the pain is so overwhelming. You create some joy in this world of hurt!