These are the floors that they sell, and they blame our contractors for not inspecting the color prior to installing! Our contractor did their job with picking up the RIGHT BOXES, inspecting that the material is not broken and is in good shape, and installed the material given to them. It turned out that the color of the floor is clearly wrong/mixed up. When we reached out to Tiffany, she kept blaming our contractors for not inspecting prior to installing, and claimed that it's our contractors' liability for installing faulty floors. BUT THESE ARE THE FLOORS THAT YOU SELL TO US. Would definitely not recommend this store to anyone for the quality of the material that they are selling. read more

See all

I bought engineered hardwood floors here 8 years ago. Service at the store was very good and they had a wide selection. 5 stars for the store. We had Andy (same family runs the store) do the installation. Again 8 years ago. So you can get an idea of the durability of the job. The installation was done mostly well and has held up all this time. I had also got quotes from Slater Floors and one more place I don't remember. Andy from Perfect Flooring was the lowest bid and the only one who said they would move the washer and dryer out to put flooring underneath and put it back. The others said that either we had to move them out or they would put hardwood around it. Now the (small) issues. When Andy came to give a quote, he said that the concrete floor (covered by carpet) looked level. During the job, after they removed the carpet, the crew saw that the floor was not level. Andy told the crew to stop the work until after I paid additional $2500 to level the floor. That's ok because it is additional work, but what happened to his professional opinion that the floor looked level when he gave the bid. In some places the planks have small gaps between them. I emailed Andy during the job. Without responding to that, he sent an email reminding me that payment is due! After more complaints, he had the crew fix some of it (it was already glued together). Maybe this was a problem with the product (tongue and groove not fitting well), but I did not buy cheap floors from them. For the edging, the crew put glue and left it. No weight to hold it down. They are not perfectly flat. So they popped out without bonding in a few days. They had to come back and nail it. A few years later a few more glued edging pieces popped off. They can be nailed like the others. So not a major problem. Once during the job when I came to check, I noticed the crew smoking inside the garage while working. Besides these small issues, the floor has held up well. No buckling or issues like that. So 4 stars for the installation. read more

We shopped around few floor vendors in the Bay Area and we felt Perfect Flooring to be the best partner for few different reasons. They are knowledgeable about the floors, crisp and clear communication from the start, and reasonable prices. It only took two meetings to understand what we needed and got it ordered. The invoices were clear and transparent. At the time of material pickup there was a issue with manufacturer's warehouse but Tiffany clearly managed the communication and provided an every two hour to four hour update and options. Andy also was quick to provide an estimate for the floor installation. Unfortunately, we had to go with our current contractors for installation for other reasons unrelated to floors. Definitely recommend Perfect flooring! read more

We were thoroughly impressed with perfect flooring. Tiffany and Jenny were absolutely wonderful to deal with. They answered followup E-mails immediately. The prices for the floor was very low and their install pricing was incredibly low as well. We were kind of skeptical that the quality might be lacking due to the low end pricing. However, our fears were unfounded. The install crew was quick, courteous and detail oriented. They followed up during and after the install to make sure everything was exceeding our expectations. They were determined to make everything perfect. Highly recommended read more

Perfect Floor Design - Our Walnut floors installed. Perfection indeed. - Flooring Near Me - Redwood City, California

This is not a review on their service but on free estimate service which we could not get. We wanted to get an estimate on flooring project before the close of escrow so that we can start ASAP after the deal closure. Given that we have limited time on site with our agent, we wanted them to be punctual. We ended up waiting for estimator almost 2 hours. I had to call him 5 times to make sure that he is on the way though he never called me for any excuse. At one point, he told me he's just 3 miles from the site but did not appear another 45 minutes. In the end, I, my wife and our agent had to waste valuable two to three hours in the afternoon. Looking back, I suspect that estimators were lying to me on his status. I would never get an estimate from a person not trustworthy. I sent a letter to Tiffany on this but have not heard back. Maybe, 5 star reviews at yelp made them think that they are rock star. read more

I wish I was making all this up, but the damages are real and the money I spent also real. Again, this is not a customer satisfaction review but a product review. I loaded 2 pictures of the many damages. Should have taken pictures of the rotten bamboos that arrived read more

Perfect Floor Design - After using numerous remedies to fix the large scratch on the bamboo floor - Flooring Near Me - Redwood City, California

See all

Great service, perfect products.. I got my house and my shop with laminate floors and it came out great.. love the colors..very professional.. they were very fast and easy to deal.. make sure you ask for Jenny, she help me out and I couldn't be more satisfied.. thanks again.. read more

Perfect Floor Design - Flooring Near Me - Redwood City, California

Competitive pricing, great customer service and good selections! Did a lot of shopping for varieties and pricing with a lot of different companies in multiple cities. Few members in my family can be VERY ANAL. Jenny was very helpful and accommodating. She didn't rush or pressure us into something we weren't too sure about. We made multiple visits and multiple calls, never have we once experienced anything less than what was to be expected; excellence! All in all, everyone on the team was very professional. Installation time frame was done on promised time. They even gave us a FOLLOW UP courtesy call which won us over even more despite the flooring came out a lot better than we have pictured it!!! I will definitely recommend these guys and trust them with out next flooring job! read more

Perfect Flooring has a great showroom with wide variety of looks and choices matching every pocket! Couple of months ago we were looking to install laminate floors. After doing some research and visiting various showrooms we've discovered that a good quality laminate can cost as much as hardwood floors these days! Also, we've found out that Perfect Flooring has lots of floor materials to choose from. The showroom has a wide variety of traditional and contemporary looking floors. Jenny and Tiffany are very knowledgeable about the their products inside out. Since this is a family business, their brother, Andy, helped us with floor installation; Andy is a fine guy, but not much of a talker. While his communication skills might improve a bit, his partner and team are doings an amazing job! We're very satisfied with the result and the material performance we've chosen. I highly recommend visiting Perfect Flooring showroom before making a decision about your flooring materials! read more

Changing out the floors was the absolute must do before moving into our new home. I had contacted some of the reps that had come to my company for lunch and learns but didn't have much luck finding the right flooring. Then on a recommendation from a colleague, I decided to check out Perfect Flooring. When my husband and I arrived to the store on a Saturday, there was no one there. I thought for sure we'd made the wrong choice but I called the phone number listed and Jenny said she'd be there in 15 mins. We decided to stick it out and I'm glad we did. We were able to find a great engineered hardwood floor for a super great price. We also decided to get a free estimate for the installation thru Perfect Flooring. When we got the quote, I was shocked by the price. I had assumed it would be cheaper since they advertised a $2.25/sf install price. Andy explained to me that it was $2.25 but that since I was having the wood installed on the stairs, that's where half the labor cost was going. He was able to work on getting the price down. In the meanwhile, I called around and found at that their install price for the stairs were in the low to mid range. Installation went relatively smoothly and the crew was nice and respectful of our neighbors. They got everything done in 5 days with the exception of 2 steps because we were short a stairnose. The stairnose came in a few days later and they came back to install it and the finish product looks great. read more

The names says it all. Andy, Tiffany, and Jenny were not just there trying to run a flooring business, I genuinely felt that they were there to help us on every step of the way in my recent remodeling. They offered great advices and showed great devotion to us. Not only did they show great patience with our indecisiveness but even after we had came to a decision, they encouraged us to shop around so that we can have get the best value around. The installation was fast, Andy and his crew showed excellent craftsmanship in every facet of the job. In the end I just want to say the company names really does speaks for itself. From the business end to the final result, my experience dealing with Perfect Flooring was sheer perfection. read more

I had plenty of choices to choose from to get my flooring done for my home but couldn't resist....... went with Perfect Flooring. Had to even pass my uncle's flooring business. Perfect Flooring had an unbeatable price and extensive selections of woods and style. They are very professional, very helpful and answered everything I needed to know about getting my floors done. Jenny was my main contact and she was very friendly and thorough through my whole experience. Installation was smooth and even completed ahead of schedule. I was extremely satisfied with the look and feel of my new beautiful floor in my 1200 square ft home. Highly recommend Perfect Flooring and can't wait to contact them again when I do the lower level of my home. ... Sorry Uncle read more

Hi, We decided to change the whole apartment carpet to LVT. After removing the carpet, we discovered that our floor was significantly unleveled. It was wavy, high in some places, and low in others. It looked like a very difficult job. We also bought the LVT in Costco, since they usually have good quality items and good prices. When there was time to install the LVT, and the unleveled floor was visible to at least 6 different flooring companies, many of them told us they could not do the work because either, (1) we did not buy the LVT in their store or (2) the leveling to be done was out of the scope for the job their "boss" would allow them to perform. We found Perfect Flooring and Andy came for an estimate. He was fast, respectful and professional. He told us right of the bat he his crew will be performing the job and we would drop 1-2 times to supervise. Andy's crew english was sufficient to communicate, I did not have any issues or misunderstandings. They were honest, hard working and fast. I was in general happy with the work performed. It is difficult to find good contractors and I at least took few mins to write this positive review. Thanks andy and crew for your good work. read more

I had to write a review about the profesionalism and timing on this company! I'm totally impressed w/ their work and thier timing couldn't be better! I needed to move into my new place, but not having the floors done was a bit of a mess! The timing was short, I don't know how they did it, but to my amazement they were able to finish on time and they did an awesome job!! I'm now moved in to my new and beautiful home with the floors I waned originally!! I want to thank every one for working so hard w/ me and helping me to be able to move in so quickly!! Thank you once again for everything!! I totally recomend them to everyone, family & friends!! read more

I was very excited when I was told I could help pick out the floors in our condo. We were ripping out the carpet and going with a nice bamboo or laminate floor. I did not know anything about flooring going into the project but after talking to the people here (ask for Jenny) and consulting with the family, and the contractor guy, and my husband, I felt good choosing Perfect Flooring and getting them to do the installation. I don't speak contractor, I sometimes get overwhelmed at home depot, but they made the experience for a lay person like me as pain free as possible. I loved the selection of the bamboo flooring, but because this is a rental unit, we went with laminate. The installation was prompt and I am very happy with the way it looks. Thank you Perfect Flooring! read more

I had Perfect Flooring install hardwood floors upstairs in my SOMA loft last year- I am still head over heels in love with my beautiful floor! Tiffany, Jenny, and the crew were wonderful to work with. Their Redwood City showroom is excellent with so many great choices right there for you to see and feel. Their prices cannot be beat. I am ready to do another room and they will most definitely be the ones I am going to call. read more

I would not hire this company to install laminate flooring. They installed flooring in our house and did not put underlayment. The floor is hollow sounding. I have spoken with the floor supplier and other floor installers. All say floor should have underlayment. I tried to get Victor to remove flooring and put underlayment. I offered to pay labor and materials. He still refuses. I would not hire this company read more

Perfect Flooring helped us make this important part of remodel easy. Their selection was great and their service was even better. If you're looking to change your flooring, check in with Perfect Flooring and I'm sure they'll make the process a lot easier than those other places. read more

Was definitely a mixed experience, but overall I don't think I'd go with Perfect Flooring again nor would I recommend Perfect Flooring to anyone. We decided we wanted to redo our laminate downstairs and take out the carpet that was on our stairs and upstairs. We went to their showroom and got excellent customer service from Tiffany. They worked with us to figure out what type of floor to get. We were able to arrange an installation date and their crew came by to do the installation. The first crew that came by we were told had years of experience, had done many jobs just like ours and could handle anything. The downstairs was done fine, the stairs, however, were not and that was the beginning of the nightmare. We have 15 steps and we ended up with 3 good ones. The 12 bad steps were bad because there were gaps between the stair nose and the rest of the step or the stair nose and the rest of the step was uneven or both! To rectify the problem we had to work with Andy the crew chief and there we encountered the first of many communication challenges and poor customer service. First, when we told Andy that the stairs were not done properly his first reaction was that there was no way as his crew had years of experience and could do no wrong. When he finally came by to check on the work he realised that yes 12 out of our 15 stairs (80%) were done poorly. His reaction then was to assure us that his guy could do it and that he was doing us a favour to get his guy to come back and get it done. The fact that he was selling this to us as doing us a favour was annoying to no end! When his guy came back we ended up with one more good stair nose and so "only" had 11 bad ones. His guy told us that the stairs were hard to do and Andy came by to let us know that the material was defective and that they ordered a 2nd batch and found out that the material wasn't very good. In his explanation, he told us that if we didn't pick this wood we wouldn't have had these problems to which I almost lost it! How can a company sell products that they know is crappy in the first place, just stop making excuses! Anyhow, Andy determined that his first guy couldn't actually do the job and had to get another guy to come and do the work and the new guy, of course, was his best and could get the job done. By this time I really didn't care I just wanted the job done. The new guy had a vacation already planned so we had to wait a month for him to come back before he could come by and finish off our stairs. That part I'm fine with, people take vacations and since it was clearly communicated I've got no issues with it. We waited a month and no follow up from Andy to fix the stairs, we waited another week and then we reached out to Andy to find out when the new guy would come. After some email exchanges where we ran into communication issues again we had our stairs done or at least done enough definitely not perfect, but I was done working with them. Communicating with Andy the crew chief was definitely challenging, there were multiple miscommunications along the way as to when workers would show up or not, when we would get replies, that part was definitely not customer focussed and primarily the reason I would not do business with Perfect Flooring again nor would I recommend them to anyone. read more

Mom's looking at re-flooring upstairs dining room and kitchen areas. Went to take a look at samples and get new ideas. Perfect Flooring has very helpful, knowledgeable sales team at reasonable prices. Definitely recommend. read more

Mixed review for this flooring company. The two women in the sales office (sister and wife of the owner) can be very helpful at times and less so at others. They are very knowledgeable but seem to have some attitude. When they don't show it, they're great, but when they do, they're not very good. They can also be spotty at returning calls and e-mail promptly. Price- pretty competitive. I shopped around, and found PF to be very reasonable for cost and installation. Installation- while they installation was pretty well done, their workers are a pain in the ass. They regularly left food wrappers and other garbage around my property, used my microwave to heat up the horrible smelling lunches and did an awful job of protecting the walls and other areas from the dust and dents. Basically, the owner is a good guy who knows his flooring and is priced really well. Unfortunately, he should get a more professional staff (both in store and on site). read more

We built a new home for ourselves in San Francisco in 2010, and I interviewed several suppliers for the hardwood flooring piece, which is on the top two floors of our three level home. After comparing prices, schedule for install, and reviews + experience, I decided to go with Perfect Flooring. The floors are installed over hydronic radiant heat. Some of the suppliers were unfamiliar with this system and seemingly reflected this uncertainty in their estimates. Andro, however, had done a few installs over radiant and this was reassuring to me. Their price, though not the lowest, was very competitive. Andro's showroom in Redwood City is not huge, but is packed with a comprehensive selection of hardwood flooring and laminate. Tiffany and Jenny provided recommendations of hardwood flooring that could be installed over radiant while maintaining the manufacturer's warranty. The product we selected was reasonably priced for the quality, and was delivered to the site in a timely way and with no surprises. The installation took place as scheduled as well. What set Perfect Flooring a cut above for me was their follow up service when, after a few weeks, we started having problems with our stair nosings. It turns out that the flooring we had ordered didn't come with an appropriate nosing piece that locked into the adjacent floor boards, and after time these nosings were beginning to squeak and come loose. Drago (Andy's business partner and installer) did a couple of service calls, but it didn't really fix the problem. After studying the issue further, Andy then escalated the issue with the manufacturer, who sent a rep out to our house to meet with myself and Andy, and look at the stairs. The rep initially tried to blame it on the install, but Andy held his ground and suggested the factory supply a replacement set of nosings. Again, the rep refused. After several more weeks and additional lobbying from Tiffany and Jenny, the manufacturer finally conceded the point and provided 35 new stair nosings to Andy at no additional charge to me. The value of these nosings, material only, is several hundred dollars. Andy made it clear that this work would be done at no charge. He set up a time with me, Drago came out that morning, and had the new nosings installed by that same evening. When I got home, the jobsite was left spotless--it was as if the install never occurred, but for the fact that the new nosings were in and looked great. I was so pleased by the new install that I offered to pay Drago some money for his trouble, but he refused, saying "this is how it should have looked the first time." Companies that stand behind their work, even when they have made a mistake, are becoming harder and harder to find these days. Andy's company is an exception to that, and one that I intend to hire again for my next new home, and refer to my clients as well. read more

Tiffany at the showroom was great - honest, helpful, not pushy. I would give her service, the quality of the product and the floor prices 5 stars. read more

I chose Perfect Flooring to perform the work based on prior reviews. I shopped sround beforehand and wasnt impressed with their quotes.They did not disappoint. On time and the work was flawless!! Price point was acceptable and I will refer them to other friends/family/colleagues needing flooring done at their home. Love these guys!! read more

We just finished putting in hard-wood flooring in a condo in San Francisco. We were on a tight deadline and chose Perfect Flooring based on Yelp reviews. We're very happy with how everything turned out. We went by the show-room multiple times and Jenny was extremely knowledgeable as well as patient. There were many different options and Jenny knew the pros and cons of every wood we asked about. Andy came by to do the installation estimate and was extremely professional as well as knowledgeable. The wood was delivered on time on a Friday and installation started on-time the following Monday. The installation crew (Patrick and a helper) did a clean, professional installation. During the final walk-thru we requested one minor change and Andy immediately agreed to come back and make this change. We're very happy with the final look and feel of our wood floor as well as the professional attitude of everyone that we've dealt with at Perfect Flooring. read more

Im very particular when it comes to important decisions. Jenny was very knowledgeable and have not had customer service like this before. The prices are very competitive and they have a wonderful selection. The installation was done promptly and I am very happy with the work the installers did. Thank you! read more

I recently had Perfect Flooring do a large project. An upper level of my home (1300 sf of upper level) of hardwood installation. We chose solid Acacia from Legenda Collection. I did research several companies in the area, and chose Perfect mainly because their selection. Tiffany Tran who is the rep, and facilitates the deals, has excellent follow-up. Perfect flooring, has an extensive selection of wood, solids and laminates etc... I found that that they had the BEST PRICES of the three companies compared. They quickly ordered exactly what I wanted with NO Hassles. The installation, was set up timely. If you are requiring super-tidy install crew, you may not like install, but its a messy process so be prepared. The finished job is great, some minor flaws in details of the work, nothing major. (I am very particular person) But overall considering price, selection, service I WOULD Recommend! read more

We just ordered from Perfect Flooring today and it was the easiest process ever! Jenny is extremely knowledgeable and was available for all my questions - I had many. We received our pricing on time (very competitive!), she helped us calculate how much we would need and gave us a sense of confidence knowing that we were dealing with a professional. Home remodel projects can be so stressful but Jenny made it easy! Thanks! I'd definitely recommend their services. read more

I'm a big fan of these folks. They do both residential and commercial and did both my home (2x had to do due to water damage) and my office. They are fast, professional, and reasonably priced. read more

We worked with Perfect Flooring to select and purchase flooring for the first floor of our new home. Because we wanted a greener and more durable material we selected Teragren bamboo. Perfect Flooring helped us understand all the options (colors, plank sizes, stranded vs. non-stranded, beveling, floating vs. glue down, engineered vs. solid) and pick out something that would best for us. They were also able to give us a great price. We also worked with their recommended installer (Andy) and we couldn't be happier with how our floors look. read more

Amazing showroom with a ton of different hardwood samples. The best part is, they have a large kids area that is closed off, and has a ton of toys in it. Makes life a lot easier for parents looking to shop for hardwood. read more

I've been meaning to remodel my floors for a long time but have been reluctant to go to a showroom since I don't know too much about floors. So, I called around to different places and the salesperson there was the most helpful. She answered all my questions without seeming to be frustrated with me. When I visited the showroom, I was impressed with the selection they had and the prices were very reasonable. Needless to say, I ended up purchasing my floors that day. I highly recommend this place to anyone. read more

I worked with Perfect Flooring and Andy Pinto to replace floors throughout our house a couple of weeks ago. The work and service were absolutely fabulous!! We got several quotes, and Perfect Flooring's was the least expensive and most detailed. I also had a flooring specialist acquaintance look over the quote before committing and he said that he himself could not have given a better price. Jenny in the showroom helped us select the floors (we settled on commercial-grade engineered strand bamboo). She also helped us get a rebate from the manufacturer which sweetened the deal. Andy projected that the work would be done in 4-5 days. When his team arrived and ripped out the old flooring, they discovered that extra work needed to be done to the sub-floors. Still, the project was completed in less than 4 days. Andy and his team were very professional and fastidious with details. We are extremely pleased with the result. In conclusion, I highly recommend this business. Great quality of work and reasonably priced. read more

Jenny is very knowledgeable as to hardwood floor they carry. We went there twice and Jenny is very patient since my husband is really picky and has a lot of questions. She gave honest opinion and does not push you for purchase or for specific brand. Their price is competitive. Even there is some other place offers cheaper price and installation, but I still decide to go with Jenny because we value her service a lot and really appreciate her help when down to the floor choosing. Some other flooring company is more like buffet service while here is fine dining with great selection. read more

Tremendous experience all around. Consistent, smooth and customer driven. Very happy overall and will be coming back for more materials soon. read more

I highly recommend Perfect flooring. The staff are super knowledgeable and helpful. Jenny and Tiffany are very nice! The installation crew are doing exceptional job. I am very happy with the new hardwood floor. read more

Couldn't be any happier. The hardwood, the work performed and the price were all great. We initially only wanted to put hardwood into two rooms but the price for hardwood and labor was so attractive that we decided to add a 3rd room. Good selection in the showroom and very good help by Jenny in the showroom. The installation team was always on time, finished the project on-time and did a great job. They even fixed a few squeaky floorboards. And they also cleaned up the place perfectly before they left. read more

Just had a new refinished oak floor installed by Andy and his crew Great Job! Fast! My house has NO straight lines as it is 100 years old But wait, new the kitchen floor is level and straight The crew rebuilt the whole floor perfectly Hire these guys! read more

We searched many stores along the Peninsula for beautiful floors and a knowledgeable staff and finally found Perfect Flooring! Tiffany was exceptional in customer service and the price could not be beat. Installation went well too! Highly recommend Perfect Flooring!!! read more

My friend recommended me to Perfect Flooring. I made the right choice. The staff is both friendly and very professional. She was able to answer every question I had and also gave me some very great suggestions. Perfect Flooring has such a wide assortment of all kinds flooring to choose from for every budget....From Bamboo to Engineered Hardwood. It was pretty hard to decide on something cause of the big selection. When I decide to do the rest of my house, I will defenitely go back read more