We used Perfect Home Services for the first time on Sunday. Our drain was backed up and we had sewage in the basement. Ben came out that evening and rodded out the pipe, fixing the problem within an hour or so. The best part was that the charge was not exorbitant, especially for a weekend visit. We will use them again. read more

They are always polite and always timely. If you are a VIP customer, they are at your home within 2.5 hours of you call most times. super company read more

I had a new AC unit installed by Perfect home services only to have the unit stop working after 2 days. They came and replaced the unit again. Less than 2 years from the time the initial unit was put in the A/C unit is not working again. I called Perfect Services but because I did not have the annual service completed through their company they will not honor the warranty of the unit. Their annual service fees are expensive when compared to other heating and cooling companies. I will never use perfect services again and would not recommend them. They have multiple "small print" conditions that will end up costing you more money down the road. read more

We hired this company to come out to a property we were going to purchase to check the furnaces and AC units because some issues arose during inspection. To have the company come out it was $50 service charge. We then asked for them to service and run diagnostics on the units that were not working (which was 4 units) at a cost of $50 per unit, they did this service for all the units in the house (6 units - 4 furnaces and 2 a/c) which was fine. Jason was on time and spent about 3 hours at the house looking at each unit. When he left, I paid him and he told me that Bill would contact me the next day to review what he found, the repair costs, and the possible replacement costs if needed. Bill also told me that he would be calling me Wednesday night to discuss the options. On Wed. Bill called and told me that all the units in the house needed to be replaced at an approximate cost of $23,000 - I thanked him and asked for him to provide this in writing so that we could submit it to our lawyer. Bill said he would have it to me later that night. I again talked to him at 10 pm to confirm he had my email and again he told me he would be sending it that night. Thursday morning I still did not have an email, so I called and left a message with the office. My husband called again at 1 pm and then I had to call again at 4 pm. At 4:55 pm I got an email estimate from Bill to replace 3 furnaces and 2 A/C for $18,000. This email also stated that he would email me the following day with the repair costs for the 4th furnace. Friday my husband responded to Bill's email and asked him for the repair costs in writing so we could submit that to our lawyer. Bill responded that he would "absolutely have it to you by Monday". On Monday, we still did not have anything in writing as to what we paid $350 for. I again called the office at 4:45 pm and was told that the information is in my account and I would be called right back. I have still not received a call back a day and a half later and we still do not have a write up as to what is wrong with the HVAC systems in the house, just a quote to replace them for $18,000. During this time, the home owners had another HVAC company come out to check the system, perform minor service and clean at a cost of $500 and provide a certificate that it is all in working order now. Due to the fact that Perfect Home Services is refusing to put anything into writing as to what is wrong with the systems that would warrant 18K+ in new machines is leading us to believe that they are lying to get business. read more

I received email from their president 3 month later. He offered to explain why they charge so much for the repair and mentioned their money back policy. I replied back to him about my thinking and never heard from him again. I attached both email for your reference. You be the judge how they conduct their business. LJ, I don't check Yelp often, but after logging on noticed you were unhappy with your experience with my company, Perfect Home Services. It appears that you didn't see the value in our services. I can totally understand how someone might look at the prices we have to charge and not understand why we have to charge so much to make a repair. About 5% of the people we do business with end up sharing the same concern you did. We always do our best to explain why we have to charge the prices we do and if after that conversation our customer still doesn't feel that they have been treated fairly, we remind them of our 100% money back satisfaction guarantee and provide them with a refund. This refund is in the amount that the CUSTOMER feels is fair. If a customer wants all of their money back, that is what we provide to them. Overall I am very sorry to hear that we couldn't make your day perfect. Please let me know what you would like for us to do next. Would you like for me to explain why we have to charge the prices that we charge or would you like to take advantage of our money back guarantee? Regards, Justin Carrol President: Perfect Home Services Hi Justin, Thanks for take time to response to my review. It is nice to hear from you which means you really care about your customer. Please explain the reason you charge 7X of the material cost for such a simple task ( I end up replace it myself and it only take me 30 mins because I do not have the right tool for the job). I am willing to change my review if you can tell me the whole story. I actually offer to pay $200 for the job (I know everybody stay in business to make money) but your staff turn it down like I described in the review. Hope to hear from you soon! LJH read more

Wonderful Experience. As the name Implies it was A Perfect Home Service call. I had Tim R out and he was extremely helpful, Neat & CLean and left the basement floor cleaner than when he came. He made suggestions for the future which were helpful without being the Hard sell. He spent extra time because he had to rooter out of a 2nd sewer and never charged me more. Thank You Tim and Perfect Home Service. read more

We will definitely call Perfect Home Services again if needed. Rich came to our home and was very professional. Listened to our concerns and gave us his opinion on what the problem could be with our toilets...flushable wipes. He also cleared a shower drain and recommended a safer product to purchase if we have a clog again. With three kids and a lot of hair...I am sure it will clog again. He was neat, informative and honest. read more

I have had several very poor experiences with this company and would not recommend you use their services. They replaced my furnace. Within a month the furnace stopped working twice due to poor installation! Also in order to keep my warranty I must get the product checked by them periodically. I was given a coupon to have the check up done for free. Customer service refused to honor the coupon but said that I could pay 120 bucks to have it done. Ridiculous! Now my warranty is expired! They were dishonest and not helpful. Stay away! read more

We have used Perfect Home for many years. Originally, their service was great. The last two times we have called them, it has been very poor. This morning I missed a couple hours of work waiting for them to show up. My appointment was to be "first thing" in the morning. When I get to the office I find out they call my office at 7:30pm and left a message that if they did not hear back, they were not coming out. Unbelievable. Looks like a typical business growth issue...good service early then they were not able to sustain the quality of service as they grew. read more

Joe S. at Perfect Home Services was great! He showed up on time and explained things very well. We had to cut a whole in our wall to fix the plumbing problem and he made a great recommendation to cut the hole in our closet so we would gain access to underneath our stairs where we could use the space for more storage. I greatly appreciated the suggestion! he completed the work fast and cleaned up before he left! Great experience@! read more

Perfect Air and home services was hired to come and clear a drain clog, after coming out three times in one month for the same problem I had to get another plumber to fix the problem which cost me a additional $500. When I called the company and asked that they cover the cost of the second plumber they refused. If you have a complex plumbing problem go to another company. they will send out technicians to deal with your problems they are a complete RIP OFF!!!!!!!!!!!!! read more

I called this company to come install new toilet. I was told that there will be $49 charge that will be applied toward the repair. The guy took a look and told me that the toilet flange is broken and he need to replace all piping. The toilet is in the second floor and he wants to open the ceiling in the first floor. Total repair that does not include the ceiling is $1647. I declined the repair and he charge me $49.I asked and other plumber to give an estimate and he told me to replace the top part of flange ($2.95). I called the service manager to discuss what he technicon finding and she does not even care she still want to charge me the $49. What a way is doing business?? read more

Sergio is an amazing technician who knows his stuff! He is knowledgeable, friendly and trustworthy. Thank you for a job well done Sergio!

they are certainly overpriced. they ask for 50 bucks for a visit, which just hopefully identify the problem, not fixing it. I have a sewer problem which need to dig a hole at my front porch then fix the pipe, the cost was $5500. it was about one day work. I used them because I was in a crazy hurry. but you can certainly find a much cheaper price. read more

After diagnosis they quoted $480 just to replace a limit switch on my furnace. They are very expensive. Shop around.

I have been a customer for 2 years. I have generally had a good experience. Recently I had a complaint (tech did not leave a filter in my furnace) and when I called the main office Blake was very responsive and made sure that I was satisfied with the outcome. Bobby is a polite and knowledgeable technician. In my opinion, customer service is the most important aspect of any business and I am happy Perfect Air customer. read more

Disappointed in Perfect Home Services. Did not show up or call the day of the appointment, no phone call. Was late the day of the re-scheduled appointment, no phone call. Sent preliminary proposal and did not respond with an official proposal. Evidently own another company that I called to get another quote. They were fired before even being hired. Hard to believe in this day and age that companies operate like this. read more

If I could give it 0 stars I would have. This company pulled a fast one and refused to make the situation right. I had septic tank that was backing up. I called them and they told me that there was a rusted pipe that needed to be replaced and lines needed to be jetted after. They said they would cut me a deal if I did the pipe with them they would cut $1000 off the price of the jetting. Not knowing what the problem was I agreed. They replaced the pipe the next day and did so very quickly. However they did not call me back. When I finally was able to reach Scott A. two days later he told me that he changed his mind and that the jetting would be a bad idea and would cause lots of damage to the septic. He still charged me the full amount even though he didn't complete the job. When I called another company out to finish the job they had no issues jetting the lines and fixed the problem in two hours for half the price. They also confirmed my suspicion that replacing that portion of the pipe was completely unnecessary. I would avoid this company at ALL costs and DO NOT do any business with Scott Ackerman. He will push a sale that isn't actually needed. read more

My more detailed review can be found on Angie's List. The short version is that I bought an Angie's LIst Big Deal Coupon for sewer rodding and televising, which could not be used because I don't have a clean-out that's big enough. Jed, the service tech was very helpful and friendly and I'll probably call them back in the near future to get estimates for other work I need to have done. read more

Friday morning my furnace stopped working. The pilot light on my furnace was on but the burners on the furnace would not light, when the thermostat called for heat. Called Perfect Home Services to come take a look. It was the limit switch. They did a good job but a little pricey. $429 for a limit switch is out there. I believe and know I payed twice what it should of cost, but it is what it is. read more

i had a problem with a.c. system... not cooling good. the guy who came to fix was nice and professional. full marks to him. but the amount charged for just filling 2 lb gas and also using an a/c leak sealant spray can was like ripping.... 650 $ ..... i was told about this amount before starting the job, but as i was working from home for a day to fix this problem, i was left with no other option and had to swallow this bitter pill. the leak sealant can is worth 40$ and the gas charged was not more than 20$, add one man hour at 30$/hr and assumingly 100$ for the company, this should not have cost me more than 200$ or say 300$, but paying 650$ is hell a lot. i don't know how much any other company would have charged me ?? read more

Yikes...Do not let the inexpensive "Inspection fee" fool you at least for plumbing service. I just paid almost $800 for a $300 service call. I've removed them from my contact list & hope you do too. 1/8/15 read more

Called in the early afternoon for a service call. They said someone was on their way. Two and half hours later I called again. I had to go through all of the info again with them. I was told someone would call within 30 minutes to let me know the status. Another 2 hours goes by and no call and no sevice person. Call again, they say that they have to go through all the information again. I ask why is this not in the computer in front of you. I'm told they don't work that way. I guess they just plain don't work at all, not have any common courtesy to call either. read more

How dignity, honesty, and integrity in business no longer exist in some businesses ... and their owners & technicians can sleep at night knowing that they have ripped off their only source of revenue,,, their own customers..... read the facts It's with extreme disappointment my wife and I are writing this review. We only asked for a maintenance and service. our functioning A/C unit was maintained a year or so ago, so we wanted to make sure all electrical components & other cooling elements are in good standing. After 2 appointment cancellations, finally the technician shows-up at the third attempt (not his fault - busy season). Two and a half hours of work, the Freon was a bit low & and a potential capacitor needed replacement (wear and tear). very fair diagnosis. This is what I expected, a good troubleshooting and replacement or refill, etc.. But what I was surprised about, is the estimated & final bill (and how it was calculated and discounted) What Perfect Home didn't know, is that I work with different contractors in our building and many HVAC technicians all week or at least multiple times a month, and I am fully aware of parts and fluids relevant to an Air-conditioning unit (including their list price fair, good and bad). I never told the technician that I am on the board of directors of our community association. So the technician did his job, reported what needed immediate attention, a bit of R22 Freon and a capacitor replacement (not that it's broken, but it's not operating at it's maximum electrical capacity when the blower turns on). I was very happy to know that we find a part that need to be replaced and we caught it early on before it brakes, and that we needed more Freon. But to pay $232 for a capacitor and $455 for just a 1 pound of R22 Freon wasn't what I expected. Something didn't seem right. So I continued leading the technician to his own mud, to see how far he will go to continue with his price list. I asked him " ... are you sure the capacitor price is correct, he pulls his Perfect Home price list, and shows me the price, and yes, it is listed for $232, I looked him in the eyes, and I said, isn't that extremely expensive for a capacitor? I knew he will not break but he didn't know I know how much these parts run for (from $10 to maybe, maybe, $50 alright let's make it an even $100)... that was first flag. The second red flag, after I let him indulge me with the Freon refill, @ $455, I asked him, but how come you're charging me $455 for just a ton or less? again he referred me to his bible (Perfect Home list price) and of course, I let him carry on with his work as he was trained to do and say, as it is so embarrassing for him to get caught while I have another technician in the building working on the same exact floor, literally across from my unit, and sitting right next to him on the roof top of the building watching him do his work... After giving him the benefit of the doubt if he could change his price as it was not realistic to spend around $700 for just a capacitor and a pound of Freon, here is the third red flag, he comes to me and say, "I will give you a discount... I'll give you the capacitor for free, and you only pay for the Freon". Okay, now I feel his conscious woke up and he is going to charge me the right price. so I asked him, would you also, include in the $455 the $90 diagnosis fee? of course I knew the answer before he said it; that fee is added to the total. So I left him alone on the roof top, went to my long term contractor who does so much work for our buildings (couldn't get him to my unit in time hence i had to call Home Perfect...), and showed him the bill, and that's were he realized that his was the most disgusting business service he has ever seen in the HVAC industry. I was ripped off. It's ok money comes and goes, but honesty, and integrity either it exists or it doesn't. Here are the facts - from the industry: Alright, here is how much a capacitor costs: between $10-$100 (just for giggles) Here is how much Freon R22 costs per pound: between $50-$150 (depending on the ripe-off contractor) if I calculate the total $ amount I should have paid: Average calculation: $50 (capacitor) + $100 (for 2 pounds of Freon + $89 (diag fee) = $239 Worse case calculation: $100 + $150 + $89 = $339 Best case calculation: $10 + $75 + $89 = $174 (roughly $200) So where in the world $533 come from? for changing the blower capacitor & adding 1.5 pounds of R22 Freon? am I missing something? Should this company be in business or maybe in court? being on the board of directors, and meet with many associations, I personally never experienced this type of low scale of business conduct. how did we reach such a degrading level of dignity and integrity in business? I feel sorry for the employees who are being trained to charge their customer an amount that has a 400% margin. read more

On Saturday February 16, 2018 I called Perfect Home Services because the company the normally services my furnace was not responding to my calls from Friday and earlier Saturday. Perfect Home Services had been recommended to me so I called them at about 6:00pm to ask for assistance with my furnace that had not been running since Saturday night. I was lucky that that weekend it was not bitter cold. Within about 20 minutes of my initial call I heard back from Kyle R. I explained what had been going on with my furnace for a little over a month. That it periodically would not run without turning the thermostat off and then on. On Saturday about 4:30 the furnace was not running and I tried the turning off and on and it wasn't starting the furnace. Kyle's initial thought was it was the igniter switch and he asked me if the other company servicing the furnace for the past month had tried replacing it. I told him the technician hadn't even discussed this possibility. Kyle and I both agreed the house would stay warm enough over Saturday night and he came first thing Sunday morning. He was spot on - it was the igniter. The other company replaced the thermostat twice and the relay panel in the furnace. There was one other piece that needed to be replaced and he did not have that part on his truck and had to return Monday morning. Kyle was one of the most professional people I have dealt with in a long time. Kudos for Perfect Home Services for sending me a technician that did not waste my time or money guessing what was wrong with my furnace. They have earned my trust and will continue to service my furnace. read more

"Perfect Home Services" is the opposite to "perfect". I had a very minor leak from a water pipe and called my regular plumbing company. My licensed plumber gave me a quote of $70, but I could not wait for 2 hours for him to come. So I called around. Perfect Home Services responded quickly. For a job that took the technician less than 5 minutes (essentially just tightening a loose nut), I got a bill of $147 ! When I was trying to use a $50 coupon to reduce my expense, I was told that the coupon has already been accounted for to offset their $49 fee just for coming out! The dispatcher who sent the technician to my house clearly told me that the $49 "coming-out" fee would be WAIVED if they performed the repair (which they did). They did not honor this promise. In fairness, they did respond very fast (but the fast response could be a reflection of lack of customers requesting their services). Do not use this greedy and dishonest company unless you would not mind paying them 2X the market fees. read more

I'm not even sure how I can give this 1 star. My furnace was shooting out cold air as well as failing to start on several attempts. 3 difference technicians came out 5 times-5 times that I had to be home from work because they could not diagnose the problem (not to mention came late to most of the appointment times). They replaced: igniter, control board, and gas valve. I had hoped by the time the gas valve was fixed, this was the end of the problems. Right after the technician left, the furnace was failing to start as shooting cold air upstairs (I guess they only got half the house right on that one). Out of pure frustration due to the SEVERAL attempts of diagnosis and fails at that, and over $1000 spent on this (which come to find out was WAY over priced), I called the company to speak to the owner and left messages over 3 times now. I tried to give him the opportunity to make this situation right before I left a scathing review here as well as other places. The owner clearly does not care about servicing his customers, and basically just stole money since I will need to call a much more competent HVAC company to fix the issue. I could not be more frustrated, angry and plain out disappointed. I guess if you need a simple problem fixed, then go for it. But if your problem has anything complex to it, save yourself the money, time and patience and find another company who can provide the customer service that should be expected. read more

it's the worst decision to use them to fix the plumbing, they are sales, not engineers to fix things.

I started using Perfect Home Services in 2009 upon the enthusiastic recommendation of a friend. My house was built in 2006 so I really just needed basic annual maintenance at that point. A couple years later, the same friend said not to trust them. She said every time they came to her house they were telling her she needed something else repaired or replaced why her A/C and furnace were working fine. I still was not having any issues, so I stuck with them. Their repairmen are extremely professional and well spoken, much more so than any repairmen I have ever had in the past. Fast forward to this fall. Now my house is 7 years old. I realize things start to need repairs. They came to do the fall maintenance on my two furnaces and the repairman told me that my ignitors were not looking good and that if I did not replace them I would be in serious trouble if they ever went out. My gut told me not to replace them, but I went with the repair. They charged me $762 for the two ignitors. About a month ago, the upstairs furnace started making some strange noises and the temperature was not being maintained. i called Perfect Home Services. Again, the repairman came out. It was the same guy who was out to fix the ignitors. He was very professional and polite. He looked at the furnace and basically told me that I had a major problem on my hand and minimally I was looking at $1700 for a new motor and electronic board but even with that repair the furnace likely would not last much longer. His recommendation was to replace the entire furnace. He called a sales person and passed the phone along to me to talk to this gentleman. At this point I started to feel like I was at a car dealership - getting passed along from one person to the next. I truly felt like I was getting taken for a ride. The cost of the new furnace would be $4500 but they could work with me on the price so that I could get it down. 30 minutes later they called back with a no warranty deal for $3800. I told them I would have to think about it, but in the meantime a friend recommended "A" heating and cooling operation out of Elmhurst, so I gave them a call. I told them I needed a quote on a new furnace. The woman on the phone asked me how old our current furnace was. I told her 7 years and she replied. "Honey, you don't need a new furnace. Let me send a repairman out there instead," Less than 2 hours later, I had the repairman at my house and he explained that the motor did need to be replaced. He also suggested replacing a wheel that operates along with the motor. The part is inexpensive but to replace it if it breaks later would take a lot of labor time, so he said it was much smarter to just replace it. The whole thing was fixed 3 days later , as they had to order the part, for $629. I asked him how much I should have paid to have the two ignitors replaced and he told me, "No more than $150 each for parts and labor." I paid $762 when Perfect Home Services did the repair! We have talked to several HVAC guys since and we have learned that many companies pay their employees commission on the parts that they sell. This might happen to explain why Perfect Home Services repairmen are a little slicker than the average. They are as much salesmen as they are repair guys. The work that Perfect Home Services has done for me has always been very good which is why I am giving them two stars, but I would caution you that you very likely may be getting taken advantage of if they are recommending replacing things that are not broken. The other repairman told me never to replace anything that isn't broken. EVER. read more

We used Perfect Home Services a few times before our last debacle, and Ben did an excellent job. Our water heater went out on a Sunday; I called that day and they assured me someone would be out Monday morning; the guy shows @ 3:30. As I told the company on the phone, I already had purchased the water heater; it was a simple swap (exact same model). This guys shows up, sits in his truck for 20 minutes before coming in, takes 5 minutes to look at the water heater, goes BACK in his truck for 20 minutes, and has the nerve to walk back in and quote us three different prices, ranging from $1200-$2200. Really? I called the company, and their response was "oh, he's new". In light of all of this, they STILL took our $49 service call charge. What a racket; you have this guy go out ten times, do nothing and still pull in $500. Never again, Perfect Home, because you are nothing of the sort. We called a reputable company and they charged us $300; took them an hour and a half. read more

Our furnace broke on a Saturday night in the middle of January (and we have a baby). So we called around for local companies and Perfect Home Services was able to come over the soonest. Paul came out, and let us know what was wrong and gave us our options. We decided to go with a new furnace. Bill came over to again show us our options and provide more advice. This was all on a Sunday! And - they were able to get an installation team to come to our house later that day - on a Sunday - to take out our old furnace and install a new one. Keith & Kathleen came and they were wonderful! Super nice people, hard working, and knowledgeable. Keith worked very long and hard to make sure the furnace was installed properly. They finished installing the furnace at 1:45 a.m. (on Monday morning). They didn't stop, and make sure the job was done and done right. We had heat again! We absolutely trust all of the professionals at this company, and couldn't say enough good things about Keith & Kathleen. Would very gladly hire again for any home needs we have in the future. Highly recommended! read more

Called Perfect Home Services tonight after my daughter broke our diverter on our drain, causing it to fall into the bathtub drain and cause a buildup of water in the tub. Originally called at 9pm seeing as how this company has countless advertisements that they are a 24 hour business and will come at any hour to meet their customers' needs. As someone who works night shift and was anxious to get my problem fixed, I appreciated this. However, after being told that a technician would "call me right back", I was, needless to say, disappointed that I needed to call 2 more times over the span of 2 hours to get a response. And when I finally got a rude return call from an annoyed-sounding technician, I was so disgusted that I told them I would send my business elsewhere. If you encourage your workers to ask their customers in disgusted tones "is this an emergency?", then please don't advertise 24 hour service. I have paid your company's ridiculous prices in the past, but never again. Beyond disappointed and offended by this company. read more

Extremely disappointed in the service we received from this Plumbing Company. We called several times to get some roding done on our home due to clogged up pipes and each time they came they were not prepared with the proper roding machines. They would just stick a camera in the pipe to "temporarily" clear it up. Each time we paid. This last time we called indicating that the problem was reoccurring because they never completed the job correctly the first 2 times. The guy proceeded to write up a estimate for over 4,000 dollars to get all this and that replaced. And once again he did not have the proper roding size machine! The manager gets involved and wants to charge us now double the price and provide us with only a 2month warranty, when most companies provide at least a minimal year. Its amazing each time they never had the proper machine size to complete the job, but all of a sudden if we pay double the price the manager said he could have someone right off. We just feel riped off. Like everyone is just looking to make a buck! They just want to up sell this and that and each time never even get the job done. Just extremely disappointed in the customer service, the lack of professionalism. Would not recommend this company !!! read more

the sewer engineer came to my house and lied about the condition of my sewer. he told me that i needed an $1100 hydro-jet to clean it out so they could get a better view and said that i had to spend between 25,000 and 27000 to fix the issue and prevent future issues..thank god i didn't fall for him. 9when he said he was the only one in Chicago that could fix the problem i knew something was up. i have since brought out two more plumbers who have both run a camera through the sewer and they both said that all is well and that i have NO issues!!! they lied to me about the price as well over the phone they told me that it would be $49 as long as i had no back up in the sewer for a camera and that i could get a copy of the footage. BUT when he showed up the story changed and tom wanted $99 for the service and told me he didn't have a flash drive to copy the footage and that even if he did it was alot more money.i would stay away from these people far far far i have met alot of dishonest money hungry people but these guys take the cake. and i have learnt an important lesson if its too good to be true IT IS..they charge less than 1?4 what other people charge for a sewer camera service and they try to rip you off stay away read more