Casey and his team have been amazing to work with! They did a great job on our new air conditioner installation in Bolingbrook. A+!

Reviews were a big part of why we called Fire N' Ice when we needed an entire new HVAC system. We wanted a company with good reviews, ratings and certifications. Fire N' Ice exceeded our expectations. Jim from sales answered all of our questions and explained the whole process and financing options. Their financing options are superb. We also liked that their installers and Union and have at least 15 years of experience. We felt confident that this company was a solid choice. On installation day, the installers Chris and Jim showed up right on time. They worked efficiently and neatly. Once finished they explained everything to my husband and I. We were very impressed. We love that if we do at least a yearly maintenance check our units are under warranty for 10 years. It was important to us that we were investing in a quality company and Fire N' Ice definitely surpassed our expectations. read more

John the tech showed up well within the repair window. He was very kind, professional and courteous. He diagnosed the issue promptly and had us cooling in no time. read more

5/5 scammers will charge you $800 for a part that costs $200 online without even accounting for labor on top of that. Customer service was terrible as well and the technician was not professional at all. Would never recommend. read more

Fire 'N' Ice installed a Carrier furnace and air conditioner in my house. The two technicians were friendly and courteous and gladly answered questions I had. The installation was completed in a day and looks great and works well. The cost seemed reasonable, although I did not go for competitive quotes because I wanted the Carrier brand. A less expensive option was offered during the initial contact, but I opted for Carrier. I recommend Fire 'N' Ice Heating and Cooling. read more

Review Follow Up! During the recent Cold Snap in January- 2024, I awoke one Morning @ 3:00 am for a drink of water & a trip to the kitchen for a little snack. As I was looking @ my Amazon Show, I saw that it was -16 degrees outside! Burrr! I also noticed that My New Furnace was running on 1st Stage and keeping the home at its set point of 70 degree. Then it cycled Off as it reached its set point! Incredible! Thank You Jim M. from Fire N Ice for designing a System that not only keeps my Home Comfortable, but also saved me a great deal of money on my gas bill, as was reflected on my NICOR bill! Thanks again to the Team @ Fire n Ice! A Very Satisfied Customer! read more

my igniter went out on my furnace over the weekend. The technician called and with their weekend fixed visit fee (which was highest of the 5 24hr companies i called) and their crazy per 15 min labor rate and the igniter he quoted me around 600 dollars. the part is around 20 dollars and goes on with one screw. ive changed one in 3 minutes. The company i ended up going with did it for 175. They have a lot of good reviews because I am sure they probably do great work but i will not do business with someone that tries to take advantage of you when you have a failure at an inoppertune time. read more

Today is one of the hottest days this year and our air conditioning blew a transformer. Fire 'n' Ice sent out a service person to fix it right away this morning. Since living here in Darien, we have been so fortunate to have these people help us so much. They do bi-yearly checks on our furnace and have put in a new air conditioning system. Great people and great company to deal with. Thank you. Bill and Lorna S read more

The Air conditioner went out one week ago today. I called Fire N Ice and Jim called me within 10 minutes and scheduled an appointment for the next day. Jim was open and honest and walked me through exactly what I needed. They were able to schedule a total HVAC replacement within 48 hours. When the techs arrived they were amazing communicators, professional and kept us updated throughout the day. When they wrapped up install they walked us through the new system in detail and gave us all of their recommendations. The system is running great and during a time of non stop inflation and companies taking advantage, Fire N Ice gave me a great value for the product, will be using them exclusively for all of our hvac needs going further. read more

We've been customers for years and each time we have contact their service orientation is very clear. Office and sales staff, technicians and the owner are all polite, helpful and professional. Other businesses may be less expensive but these folks are responsive, considerate, respectful of our time and clearly knowledgeable. Not easy to say you trust many businesses these days but we do trust Fire and Ice read more

Worst service and biggest rip-off! Want to know how much Fire n Ice charge to replace a transformer on a furnace...$402!!! After a service fee and some bull diagnostic for $203 they tell you it's a transformer problem, which we already knew and told them about it after our electrician tested for us for free in 10min. Then comes the $199 price tag on a transformer that normally cost $40. Wow! They won't negotiate with you on price, they don't discount the diagnostic charge if you go with the fix...0 flexibility. It's the middle of the winter and we need heat so bite the bullet and went ahead with the work. Fire n Ice, you really know how to get your customers when they needed you the most. You can say goodbye to this customer and our twice a year maintenance services on our 2 furnaces and 2 ACs. read more

Fire 'n' Ice Heating & Cooling - How much Fire n Ice charges to replace a transformer in furnace...$402! Biggest rip-off. - Heating & Air Conditioning/HVAC Near Me - Downers Grove, Illinois

Called to have a service man come out to look at my air conditioning unit. Fan was stopping intermittently and I wasn't sure what it was. Service man had absolutely ZERO clue on what it was and more importantly did not run any diagnostics to find out. Said I "think" it's the condenser and you probably need a new unit. Not sure how a tech looks at a unit and kind of guesses on the problem? Maybe I think. Collected his $210 and was out the door. Sorry, Fire and Ice, but you are off of my list and I will go out of my way to tell people to use someone else. You just perpetuated the image of the fly by night HVAC company. Adios !!!! Thanks to Fire and Ice for coming back! Appreciate the follow up to my review. Unfortunately, still having issues after having an electrician look at the breaker. read more

Prompt service,courteous serviceman. Diagnostic evaluation and repair performed. We now have a new service company.

I hope everyone looking at Yelp reviews for a great company reads mine. I read great reviews about Fire&Ice and decided to ask them to quote me on an entire HVAC system. Their quote was , i felt, competitive and fair in the market. The salesman talked to me...not at me. They installed my system on a timely basis, made sure I received all rebates, etc. 5 months later my heat wasn't working. Of course during a holiday. I called, they sent someone out to fix it right away. He had to go out to source the faulty part a few cities away. A part manufactured outside our country, I might add. And in the end added that there would be no charge. The system was under warranty. But I expected to pay for labor on a holiday. Good solid company. I highly recommend them. All of our components for our appliances are built and sourced all around the world. That's how we all survive. You can't point a finger at a company for something they have no control over. Only for how they address the situation. This company stepped up. read more

A big thanks to Joe, Kris and Jim for outstanding craftsmanship and service. We hired fire n ice to replace our air conditioner and furnace on the same day. They worked with us to get Com Ed and union rebates and the best price possible. You can always recognize people with experience and skill. These guys are the real deal. We are set for the winter and summer for many 7/3/19 We had our blower motor go out after a bad storm. 90 degree days in the forecast. They showed up in the morning, were able to expedite the right part and we were chilling by noon. Seriously! Where do you find service like that. Dan was an incredibly sharp mechanic and knew exactly how to diagnose the problem. I'll say this again- If you hire Union workers you will rarely be disappointed. Now we know the service is as good as the installation. read more

We had furnace trouble and needed service. It is Saturday 9am when I called, it's now 11am the very same day and heat is working great. Our service tech Kent, was terrific. He was friendly, courteous and profesional, he knew exactly what the trouble was with minutes. We were billed as quoted and advised how to get replacement filters at a savings from their local office in Downers Grove. I will use and recommend Fire 'N' Ice to anyone needing fast, thorough and reliable and honest service for their heating and air conditioning. Don't waste your time, just call (630) 852-6670. read more

Replaced our ac unit with these folks. Jim recommended a great unit perfect for the size of our home and even pointed out that the unit which another company had recommended would have impeded our sidewalk by about 6-8 inches. The service was great. Installer did a great job and the unit works great. Would highly recommend them to anyone! read more

We needed to install a new furnace at my mother's house about 10 years ago. The coal-fired beast from 1938 that had been converted to gas in the 1950's was due for a well-deserved retirement. It just wasn't keeping the house consistently warm. We invited Fire 'n' Ice to quote the project based on a neighbor's recommendation. Unlike the others who submitted bids, the estimator was professional, knowledgeable and took the time to carefully calculate the size requirements. Others just took a quick look and gave a seat-of-the pants number which turned out to be way off. A furnace needs to be carefully matched to the house; too small and it doesn't heat enough, too large and it cycles off and on and the house gets cold between cycles. A furnace is at its most efficient when it runs continuously. Fire 'n' Ice bid was significantly less than the competition for a name brand furnace, so we went with them. On the appointed day, they arrived right on time, with a full crew and ready to go. I arrived about an hour later to watch (and comfort a distressed Mother) and they had already had the 1930's converted originally coal-fired behemoth broken apart and in the truck. They worked efficiently, did a quality job that passed my finicky inspection and were done by mid-afternoon. This was done in very late fall after the weather had turned cold and we immediately noticed the difference. The new furnace kept the house uniformly warm without the hot and cold cycles we had before. So the estimator was right on. And so was our neighbor's recommendation. read more

15 year old furnace was arcing, making screeching and static noises and not putting out enough heat. called Fire and Ice and DJ came out within 6 hours from initial call. He diagnosed the problem as we needed a new inducter motor, to the tune of 900.00 but he did not want us to throw good money after bad and suggested Jim Jr come and give estimate on new furnace. He was here at 7:30 AM the next day and it was determined that the smartest thing to do was get a new furnace. To save money on labor we also contracted for a new water heater. Chris and Dan did the installation the next day. From 8am to 3pm . They did a wonderful job. Efficient, clean, respectful of my home, No extra charges last minute, friendly and very patient with me as they explained what they did and how to use the equipment. We could not have been happier with the service. Thank you read more

I used Fire and Ice services last week for the first time and would highly recommend them to anyone in need of air conditioning services. The entire process from the placement of the first call, to the review of the services needed, the installation, the follow up and all the helpful recommendations along the way, was phenomenal. They knew what type of rebates I would qualify for and processed those for me as well. Very professional and efficient, great customer service. Thank you for the Guardian Air recommendation as well - my house feels and smells fresh and clean! read more

I've been using this company as long as I've been in this house - 23 years. Their sticker was on the furnace from the previous owners. They are AWESOME!! Had a heating problem this morning and called at 6:45 a.m. The answering service had someone call me back within 5 minutes. Before coming out and charging me the weekend overtime rate, he had me check a couple of things myself while he held on the line. Turns out the thermostat needed new batteries which I had on hand. Cost me nothing. Thank you Fire 'n Ice!!! Outstanding customer service, friendly reliable technicians, an honest company. read more

Fire n ice was great to work with I needed a new furnace and air conditioner. Jim Jr came to the house very knowledgeable on different products available no hard sell. The 2 installers Kris and Joe came out very professional did an outstanding job. The finished result was a perfectly installed furnace and air conditioner. Old furnace and all debris removed very neat. I would recommend fire n ice. Ron B. Lisle,Illinois read more

Back on New Year's Eve my furnace went out. I called Fire N Ice, who I have used for years, and a technician came out within 3 hours on what was a very cold day -- and he had many calls. Within a couple hours he was able to get my furnace working but after 18 years it needed replacement--which they had told me may happen the year before. He also told me what to do should it fail again. Luckily it lasted the night and failed just before the tech came at 8:00 the next morning. Well, we were able to get installation of the new furnace and a new humidifier the next day on 1/2/18, and as soon as the weather cooperates a new air conditioning unit will be installed. I have used Fire N Ice for many years and always get great service, but this time was beyond what I expected. I am always happy with their service and feel I can recommend their great service to anyone. Everyone I have dealt with from office personnel to their technicians have always been very helpful, honest, knowledgeable, professional and pleasant. Five stars for sure. read more

We have used the Fire 'n' Ice services for many years with excellent results and highly recommend their company - Five Stars without any doubt. They're experts in heating and cooling and offer the best equipment at competitive prices. Plus, they are very nice people that take pride in their company and products. This past weekend the blower on our 17-year-old Carrier Furnace finally malfunctioned. Fire 'n' Ice immediately came over to assess the issue and schedule a new Furnace upgrade unit. The work was done quickly and professionally, reasonably priced, and an American made Carrier Furnace is what we have been using for many years. You can trust this company to provide the best equipment for the task, do the work correctly, and be there for you in the future. read more

After moving into an older home, we were dismayed to learn our HVAC was on borrowed time. Therefore, we started the process of looking for a company we could trust to install a new HVAC. During our search process, we interviewed 4 companies. We ultimately picked Fire 'N Ice and are very glad we did! One of my co-workers recommended Fire 'N Ice because he used them when he needed to replace his HVAC and said their service was exceptional. I couldn't agree more! Jim Jr. came to our house, reviewed our needs, and walked us through our options. He listened to us and helped us find the right HVAC for our needs and budget. When Jim Jr. inspected our units, he noticed the tag showing that Fire 'N Ice actually installed our original A/C in 1999! It was comforting to know their original unit was still chugging along. After doing our research, we decided to wait until our HVAC actually broke before replacing it. However, when the technician from Fire 'N Ice came to do a Clean & Check appointment, he explained the different parts that were likely to break by the end of the winter on our 18 year old model. Therefore, we decided to bite the bullet and buy the new HVAC. Jim Jr. waived the Clean & Check fee for us and helped us schedule our HVAC install for 3 days later in order to qualify for the year-end tax credits. Another thing I love about Fire 'N Ice is they file all of the warranty and rebate paperwork for you. You don't have to lift a finger. This is a differentiating factor. Many of the companies we spoke with said we were responsible for filing this paperwork. It was great having Fire 'N Ice handle this hassle for us! The installation experts were great. They were kind, courteous, and knowledgeable. They put the new units in in less than 8 hours and made sure I didn't have any questions before they left. They also cleaned up the area and laid protective covers on my floors. Buying a new HVAC isn't fun or sexy. It can be overwhelming. If you are like me and looking for a sign that you have found the right company to trust for the job, here is your sign. I would whole heartedly recommend Fire 'N Ice! read more

What a great group of people - from the phone to the sales to the installation. My wife and I were very pleased with everything Fire 'N Ice represented. We were looking to replace our furnace and ac units. They were working but were original and were getting to the end and we did not want to be caught in mid winter with a furnace issue. When Jim jr arrived, he spent a good deal of time understanding what our needs were, took area measurements, so that he would know what would work best. He didn't sell us or oversell us. He was only going to provide what we really needed. Installation day came, the crew was on time, installed everything and tested completely and left a very clean area! Even customer service with follow up was great! I would definitely recommend Fire'n'Ice. read more

I had selected Fire 'n' Ice to replace our 25 year old HVAC system in November 2014, after having received a few competitive bids and doing research on equipment and respective contractors. I was confident in the installation team's skill from beginning to end of install. They were also responsive to the questions and clarifications I had, leading to, and during the install. We have been very satisfied with installation, and the new Infinity Carrier system's performance. Based on my experience, I would go with Fire 'N' Ice again. read more

This company is amazing! Jim Jr came out to give me a quote on 2 new air conditioners and it was so easy! He was very honest in recommending what he though I needed and definitely did not try to sell me more! I've trusted Fire n Ice for years! They're a pleasure to do business with! read more

I would highly recommend Fire 'N Ice for your heating a/c needs. They replaced our whole system & were excellent. From Jim Jr at the beginning, going over what we needed. To the Installers Chris & Joe, everything went well. They were all very knowledgeable & were able to answer any questions we had. The Install was smooth & well done. They pointed out & corrected items that the previous company did. A much welcomed item, just great pros all the way around. read more

Needed to replace AC and had a couple of quotes from local vendors. Fire n Ice came out gave a very competitive quote and they were very professional. Did not feel like they were pressuring to buy like another well know HVAC company. Great installation team cleaned everything up and the unit is working great. Thanks!! read more

I was extremely happy with the service provided by Fire 'n' Ice. I needed to replace a 30 year old AC and furnace. I had 4 companies come out and take a look at what was in place to provide estimates. Of the four that came out, Jim Jr. was the only one to really dig into the setup of the furnace and take proper measurements. The other 3 guys talked to me then took a brief look and the AC & furnace and then said they'd send a quote (which they all did). After Jim Jr. finished looking at everything, he sat down with brochures and explained the pros and cons of each of the options and what I would be getting by upgrading units so I could make an educated decision on what made the most sense cost wise as well as what would be best long term. He was able to provide a quote before even leaving my house. They were very competitively priced with the other guys that sent the quotes. After making my choice, it only took a few e-mails to get everything setup for the install date. They were on-time, friendly and explained some things they ran into along the way. They finished up the install on everything in less than a full day. They also had all the paperwork for the rebates, which they handle submitting for you. At the end, they walked me through the units, how to troubleshoot and do maintenance, and what to do if there were issues in the future. They even offered to help move my washing machine back in the laundry room after I moved it out to make room for the furnace install. At the end of the day, they were upfront with their recommendations, showed up on-time and did a good job with the install, did not exceed the price I was quoted, and made the extra effort to explain the units I had just purchased and help move my appliances back to their original location. I wouldn't hesitate to recommend them for any new installs or maintenance and plan to use them going forward. read more

I see lots of positive reviews below, unfortunately did not have the same experience. It would appear that technicians are very knowledgeable, however scheduling/service staff seems to have some communication issues. Upon scheduling our first appointment it appears the ball was dropped, and some items were communicated in error. We always strive to support local business but they'll need to clean up communication issues before we are comfortable doing business with them. Unfortunately had to seek service elsewhere. Hopefully better luck for others! read more

Thanks again to Fire 'n Ice. Our A/C died overnight and they were able to come out within a few hours this morning. A capacitor died and thankfully they had the part on the truck and it was going again in under 30 minutes. We've been using F&I for almost 4 years now since another local authorized Carrier dealer tried to scam us. Only downside is that the annual checkups have become bit higher than expected and this service call was $250. Granted it was Saturday afternoon, but $150 to show up plus $50 for each 15 minutes on a simple repair can add up fast even when the parts are covered under warranty. Will still use again because the technicians have been top notch and appointments handled quickly. read more

Believe me. This is not a paid endorsement. This company is just outstanding. Called for a quote on a new furnace And Jack Jr. was able to come out the very same afternoon. Very knowledgeable of his products and attentive to customer needs. No upsell tactics like some other companies. Decided the price and product suited my needs and asked him when it could installed. I expected a week out or more. He said, How about tomorrow? I was floored. Joe came out to do the installation. Showed up exactly on time and was very professional explaining the furnace features. He also got the job done in under the estimated time. No mess left behind whatsoever. I forgot the name of the person I spoke to on the phone on my initial call but he also deserves credit for being very polite and professional. Wish I could give this company more stars than you show so I'll just settle for the 5. Anyone needing HVAC work would be time and money ahead to call this company first! read more

Fire and Ice was misleading with their pricing and was exorbitantly expensive when it came to labor charges. Their service man couldn't fix the problem one day since our AC frozen over. He charged me $98 for the service call claiming I wouldn't have to pay a service fee again. He came back the next day and charged me an additional $150 because according to the service manager-- its $98 for the first fifteen minutes and the $30 dollars every 15 minutes after. It was a total of $248 dollars of labor for an hour and a half of "half baked work" is absurd. I will never use them again. read more

These guys are great! We were in the unfortunate position to h e to replace two furnaces this year. After replacing the first one, there was no doubt that we were going with Fire N Ice again. Both times we got great rates/price. Jim Jr and Chris were a wealth of knowledge, friendly and very cautious of our home while bringing furnaces and materials in an out. Couldn't be happier! read more

We had Fire 'N' Ice come out for an estimate on a new furnace and air conditioner. Not only was their work performed in a professional manner but they also did a great job with follow-up and fielding any additional questions that we had. I would highly recommend their services. read more

I have been a customer of Fire "n" Ice for 4 years and the previous owner of my home for many years prior. My Carrier Infinity Furnace was in need of replacement and the team (Dan, Jim, Jr.) were very quick and efficient to diagnosis the problem and provide options for fixing or replacement. Due to the age of the furnace/ac, I decided to replace. After the issue was found, Jim, Jr. was in contact with all available options, from mid-range to higher end. He was extremely professional, honest and open to phone calls, even over the weekend to ensure all my questions were addressed. On install day, Kris and Joe were on time (actually early, a positive), and consummate professionals in their trade. I would also note that the office staff, especially Michelle, is excellent and very personable, making every customer feel important. Overall, a great company to work with and very honest. I look forward to business in the years ahead and highly recommend Fire "n" Ice for those considering a high quality company, family owned, that prides itself in integrity and customer satisfaction. read more