Based on the strength of their online reviews I contacted Perfect Water to install a whole-house water softener system, as well as an under-sink drinking water filtration system. They were friendly to talk to on the phone, arrived for the estimate and job work on time, and were professional. I was satisfied with their work and the cost for both systems (including discount) seemed reasonable. I wouldn't hesitate to recommend them. EDIT: our icemaker stopped working after the installation and we assumed that they had forgotten to hook it back up to the system. That turned out to be incorrect, and instead there was apparently too much are in the line that took a long time (weeks) to purge out. During this time they came and looked at it again, modified the plumbing to shorten the feed line, and even offered to order and install for free a pressure tank in the basement to correct this. But... after about a month for whatever reason (again, I assume the air in the line is now gone) our icemaker works fine without the extra pressure tank. read more

they were quick with it and fixed my water issue. the person was very kind and he was patient even though I didn't know English that well. I reccomend. read more

I have had their reverse osmosis system for years, and if I have ever had a problem, all I had to do is email contacted me the same day and problem immediately. To say their customer service is exemplary for me would be an understatement. I would recommend them to everyone read more

The system failed made me sick. Didn't respond as needed, not satisfied! Smells like chlorine. Going 3 days before fixing. I my having H20 tested, very unsatisfying and scared. read more

I've never had better customer service anywhere, I had a question on my system so I left a text message and had a response within an hour and the following day a call to make sure everything that I had asked about was taken care of and working great. I only wish I had customer care like this at other places. My system is around 6 to 7 years old and still working great. Thank you Perfect Water for fantastic product and even better customer service. read more

We have had an under-sink RO system for 13 years. We replace all filters and the membrane as suggested. The system works incredibly well. What really sets them apart is their customer service. I forgot to take pictures of the current configuration when I went to change the filters, so I had to call Perfect Water to ensure I reassembled everything correctly. With one prompt, a helpful representative picked up and walked me through the process. Outstanding product and outstanding customer service. I highly recommend them. read more

Absolutely terrible. They have 1-2 salesman as they keep losing employees. They will waste your time and give you an attitude as though it is your fault. Show some professionalism and common courtesy and you may get more business. Find other companies who value their customers and give them your business instead of Perfect Water. Honesty is always the best route... read more

When we purchased our first home together, my wife and I had no idea that well water would be such a pain. Our well has massive turbidity and we have a ton of clay. When we moved in, there was a system setup which seemed to work fine for two adults, however we have two boys. The system consisted of an injection of Aluminum Oxide (alum) and Bleach into the water when it came in the house and then settled in three huge holding tanks. About three years after we moved in, our holding tanks started springing leaks. Unfortunately these are not fixable and new tanks are expensive. We called Perfect Water to see what they had in mind. Kyle Scheffler came to our house and I was surprised at how much time he spent with us, and how patient he was answering all our questions. Also I never felt pressured into buying anything. In fact, after doing some tests he determined we didn't even need the water softener that was installed when we purchased the home. Based on this we decided to try Perfect Water. It took a few weeks for the install but it was done in about 5 hours. One of the owners came over to make sure things were progressing well. Also part of our filter media was missing from our order but Kyle came back about a week after the initial install and put it in. Since then we have not had to worry about how much water we use so the kids can have a bath etc. No sulphur rotten-egg smells when we do the dishes etc. It was not inexpensive, but seeing how intense our problem was first-hand it didn't surprise me that a proper solution was going to be expensive. I just got a call and an e-mail from Kyle the other day, about 6 months after the install asking how things were going etc. To me, this is great customer service. I would definitely recommend Perfect Water to others if for nothing else than an initial consult. read more

We recently purchased the RO water system from Perfect Water. My sales person was extremely honest and explained the entire operation of this system to me. He was not one of those "pushy" sales guys. Years ago We had a Culligan RO and found literally no difference in the taste of our water.. We live in Niskayuna, NY.. It's suppose to be great water ! It was Not until this system went in that I was amazed at how great it tasted I was also AMAZED at how much of the Bad Stuff was removed as my sales guy came back a week later to do a Test. I also decided to add the mineral cartridge to this water and was literally blown away.. Our water is Better than Evian! This company is both honest and forthright in their sales and service installers.. We are Extremely pleased with this system.. Pricey but Worth Every Cent. I would highly recommend their SYSTEM to anyone looking for Safe Great Tasting Water. read more

I got a water softener about two years ago from Perfect Water and I have to say it is genuinely been life-changing. I have been living with hard water my entire life so I never really knew what I was missing until I experienced soft water, instantly I saw an improvement in my skin and hair both being much more moisturized. I also purchased a RO system for my drinking water and I absolutely love it! And to add onto that it's also better for all of my appliances in my house!!! I love it!!! I would buy again if I ever move, and I definitely recommend Perfect Water to anybody That's having problems with there water or anybody that wants to have better tasting and feeling water. read more

Owner overcharges for filters . Get them online . Got ripped off by these guys . Not again.

Was looking for an RO water treatment system for our house and settled on the Kinetico system. Called Perfect Water and they couldn't have been more helpful. No hard sell and no pressure. We got a water softener system for the house and an RO system and chemical removal filters for drinking water. Installer was prompt, polite, patient and clean (even wiped the floor when he moved the fridge). He took pride in his work and the installation was very neatly done. He also explained all of the features thoroughly. We've had zero issues, use less soap, have zero water and mineral stains and everyone comments on how good our water tastes. A great system, sold and installed by great people at a price that beats bigger competitors that have lesser products. read more

The guy that did my water softener install was a real pro, plus when he was done, walked me through all the various filters, dials and knobs I needed to know. Top notch equipment, fast turn around time, I recommend them to anyone looking for a high-end water treatment system. read more

Working with the staff at Perfect Water was a refreshing experience. The sales team is very professional and knowledgeable, as was the gentleman that installed our reverse osmosis system. The system iteself (K5) is a very high quality unit that has been performing perfectly since it was installed. I would definitely recommend using them for any commercial or residential job. read more

Kyle and his team did an amazing job! The Water Softener System they installed on my commercial Dishwasher is keeping up with the severe Hard Water in the city of Saratoga Springs, NY. No more spotty silverware, (it was bad!) glasses and plastic cups is completely gone! We had to manually soak and scrub our dishware every week and descale the Dishmachine until Kyle hooked us up. I HIGHLY recommend Perfect Water for your Home OR Business. Quality Sales Staff who continues to follow through to be sure we are happy with our system. Thank you! read more

Back when Dave Near owned the business and actually did the installs, the company and customer service was great!! Since then the company has been sold and customer service has gone down the tubes. Our water system has been out of order for a week making our water undrinkable and still no call back after I called 3x. This is a terrible way to run a company and I do not recommend using them. read more