We recently worked with the designer, Laura Brody from Perfection Closets and we could not be happier. Laura designed closets for our younger 2 children and a desk and dresser for our older son before he started high school this fall. Laura did not pressure us at all. In fact, she was very honest about the fact that we could have purchased a standalone dresser and desk for less money. We made the decision to move forward with Laura's design because it fit the space perfectly and provided the opportunity for our very disorganized son to be organized. Laura talked to us about not only space, but what we would be using the space for. We were able to incorporate room for our son's trophies, school supplies, game equipment and work space. In addition, she worked with us and our furniture store to match our son's new bed to the desk that Laura designed. It looks like it was made together because of Laura's hard work and flexibility. Laura also made suggestions that we had not even considered, but added significant value such as adding a cork board on the wall over the desk for notes and important papers. In addition to the desk and dresser, Laura designed closets for our younger children. They both have small closets in their rooms. Laura did not push for expensive designs or material which would not have been appropriate for their needs. Instead, we looked at functionality and how to maximize the small space they had to meet their needs. We are all thrilled with the changes to our living space. Our kids' rooms are far more organized than they ever were and I am thrilled that I had the opportunity to work with a professional company from the planning stages to installation. The experience was a pleasure. read more

We could not have been happier with our closet installation! After a renovation project that seemed to never have an end in sight, it was a pleasure to deal with Perfection Closets. The closet was completed on the date it was scheduled and was perfectly done! read more

Here's what I ordered from Perfection: A bathroom sink/counter combo for my vanity (with backsplash) and a shelf fabricated. Here's what I got: The inside surface of the sink was scratched (minor scratch that luckly, I could sand out), the shelf was badly warped (yes, a solid surface can warp-- especially if It is tilted upright against a wall at the perfection office for a few days...the shelf was 64 inches long) and the backsplash pieces were WAY too long. I called the following day to notify them of these problems (tried to return the long backsplash pieces as I wound up shaving into the wall and caulking the difference--Carol's response was "we can't take that back, it's worthless to us!" Well Carol, it's worthless to me too!!) and was adventually told that they would come to my home to pick up the shelf (for refabricate in a one inch thickness) and measure the backsplash to cut it the exact size--fair enough. Carol at the office told me she would contact me regarding the time of their arrival the next day. I waited for Carol's call until 11:30 am the next day. I had some errands to run and I had expected her to let me know when they would arrive that day--no call, so I called her. I spoke with a man at the office who said she was on the phone. I told him I needed to know when they would arrive at my home because I had some errands to run--he said he would have Carol call me. Long story... after 5 min of phone tag w/ Carol, her response was: 1) She cancelled my appointment because I was going out to run errands. I clarified to her that I had not left, that I had every intention of being at home to receive their visit--I just wanted to know the appt time! She said it was too late, she had already canceled the appt. and could not reverse that action. Not even minutes later! 2) I would have to cut the backsplash myself (this is what is done normally; backslashes are cut long so they can be trimmed to the exact size at the time of installation--although nothing of this was mentioned until this time). 3) if I wanted the shelf replaced, I was going to have to bring it to their office. Perfection Counters/Closets demonstrated to me not only their lack if craftsmanship, but their complete lack of integrity and 100% abscent CUSTOMER SERVICE. P.S. Carol, you don't YELL at your customers over the phone and blame them for your lack of knowledge, integrity, communication skills and craftsmanship! read more

Installed a counter that had a sink cutout that was too large for the sink that they sold me. Also the counter wasn't deep enough to hide the top of the dishwasher. They did the measuring so there shouldn't have been a problem. Had to wait two weeks for another counter to be installed. (without a kitchen sink and dishwasher during this time) VERY poor customer service. I do not appreciate Carol calling and arguing with me either over the problems THEY caused. Save yourself some grief and don't use these people! read more

I highly recommend Perfection Closets. You never know how a service provider will be these days. They have a great process and totally delivered. The designer scheduled an appointment with great flexibility, was prompt, efficient and knowledgable. She gave us great options that absolutely met our needs. The installer arrived exactly when they said he would. He was very efficient and was able to solve a problem on the fly (the cable hookup went through the closet and required a slight change in the size of sliding baskets). He cleaned up nicely afterwards. The quality of the materials they used is great and with installation was a very good value relative to what we would have done. Most of all it was so EASY for us to have it done. I didn't think a closet could change my life. But the before and after inspire me to actually keep things neat. PS I posted this review back in May for the Niles location & then learned that it's more appropriate to post on the Ashland location as they served me out of both offices. THEY ARE AN AWESOME TEAM! read more

This review is long overdue. My husband and I needed to share closet place, due to he birth of our second child, so we decided to get a professional to maximize our space. I worked with Bradley, who designed our master bedroom closet. I researched 2 other companies in the area. Both companies were very overpriced and didn't really seem interested in working with our budget. Bradley worked with us and created a closet that we have been using now for about 8 months. I love the design that he chose and the materials are top quality. I would use them again for any other closet that we decide to do. read more

This place was great to work with! We made many revisions and they always had an updated plan the same day. The installation was quick and they were very flexible with everything. Highly recommended! read more

We've worked with Perfection Closets twice now to enhance our home's organization, and couldn't be more pleased. Brad made very helpful design suggestions and executed the work professionally and efficiently. Next time we need closet or other organizational work we will contact Brad, no question. read more

Efficient, great service! Quickly came by to my home to drill a hole on my granite countertop. Will use again!

Perfection closet completed a small pantry build out and a laundry closet update for me. Overall solid job. Never used any other closet service so have no comparison but I'm happy with the end product. Brad was great at start but I did run into some communication problems with him on the day of installation and later on. Due to this, I would probably look elsewhere in the future but would still recommend them overall. read more

Within a couple days after initial contact, designer/sales person Brad came to our home to take a look at our closets. Brad listened to what we were trying to do and about a week later came back with a proposed design, which was pretty responsive to our needs. We tweaked it a couple of times and were ready to schedule installation. This was done to our convenience. The installer Christian arrived exactly as expected, completed the job on the same day, and cleaned up after himself very well. We decided not to use Perfection's team to remove the existing shelving, etc., since the cost was so high -- we had a handyman do it for about half the amount Perfection's people wanted (in fairness put no pressure on use to use their people). read more

I first worked with Perfection Closets about 3 years ago when I had just bought my current place. I had 3 closet companies come out to get quotes for 2 wall closets, a walk-in master bedroom closet, and constructing built-in bookcases in my living room. After meeting with 3 companies, Perfection was clearly the best choice for me. Their prices were below the others with more accessories and better design. I worked with Brad who is amazing. My closets all came out perfectly and were exactly what I needed. He went above and beyond with my built-in bookcase with working out special lighting, working around a vent, and the custom design. I cannot count the amount of compliments I've received on it and it is the focal point of the whole house. While I was working with him I mentioned that I was having trouble finding the exact countertop I wanted for my kitchen and someone who could installed it. To my surpise they were able to do the countertop. Within a week it was installed perfectly and literally 1/3 of what another contractor quoted me. This year I decided to redo a guest closet and kitchen pantry. I called Brad back up and again everything went perfectly. I had perfect designs right away and days later they were installed. These guys are amazing with design, the best price around, and provide unmatched customer service. If you can work with Brad, do it, he's amazing and you will not be disappointed. read more

This is the closet version of Jimmy John's fast delivery service. We called Perfection Closets on a Tuesday, they came to measure on the Wednesday of Xmas week, we had our estimate and computerized specs of our 5 closets that night! If it wasn't for the Xmas holiday, I'm sure the closets would've been installed on Friday but instead they came first thing Monday and we were hanging up clothes by late that afternoon. Brad, our closet designer was not only efficient, he even played soccer with our son while he waited for my husband to finish with a conference call. The closet installer was quick and flexible. He fixed the configuration of our coat closet immediately when we didn't like the way it looked once it was installed. Their prices can't be beat - we had 3 closet designers price us out and Perfection came out on top with price and quality. read more

My partner and I recently worked with Perfection Closets to get a custom closet designed for our large walk-in closet. Brad responded promptly and came by and took measurements and then said he'd design something and send it our way in a few days. Got the design and we had a couple changes and he VERY quickly incorporated the changes and send new designs. We decided on the updated designs and scheduled the installation. Installers worked quickly and knew what they were doing. I got home from work and was very impressed with the new closet! Would highly recommend them to anyone looking for a custom closet design. read more

Had two closets put in last summer, and I'm happy with them. We checked out three local closet companies before going with Perfection Closets. The quality of PC seemed comparable to the others, but their prices were much better. Installation went very smoothly. I was initially wary because Bradley seemed unprepared for our appointment (very late and, um, "relaxed" on the phone and in person!), and he made a small mistake in the design, but the final product is excellent. read more

Brad came over (a little late, due to a minor mixup), but answered text messages to let me know when he'd arrive. He gave us a new idea to add cabinets over the open-top closets we have in our loft condo, which essentially gives us an extra storage space (badly needed). He sent us a plan for 3 closets with pictures of what it would look like. Another competitor who gave us a quote said they weren't able to install new cabinets like that above the closet. Jimmie came over and was very sweet as our toddler was having a conversation with him about what he was doing. The cabinet doors were cut wrong, and he offered to come back the same day after having them recut, on his way home from his afternoon installation. He cleaned up everything and was very helpful and personable. Very pleased with the experience, thanks guys! read more

I had a great experience with Perfection. Everything was laid out and there was no haggle pricing or extra charges for anything. The installation was extremely professional and well done. The seams and leveling were top notch. Carol also provided a myriad of resources to quality people and products. Highly recommend them especially if you want to center your kitchen around your counter tops. read more

Perfection Countertops did a fantastic job with our new kitchen. Carol, Ernesto and everyone we worked with were professional, knowledgeable, and very attentive to all our needs throughout the process. The project was completed in a timely manner and between picking out the sink, granite, backsplash, etc. everyone was flexible and provided very helpful recommendations. I'd recommend PC to anyone looking to redo a kitchen, bathroom, or any project requiring new countertops. read more

Great designer and installation service, and good quality product We had our closet done previously and the pantry recently - very happy with the results! read more

So, I worked with Bradley Pence from perfection closets a few months ago, he was a referral from my General Contractor Tom Mchugh who was outstanding...Perfection Closer ts was very professional, designed closets for my 11 closet single family home in Chicago! We were excepting twins and Bradley worked really hard to with me to design the perfect closets for every room. They were extremely friendly, professional, and had very competitive pricing for the quality of their product. We have had their closets for 4+ months and get comments on how great they look and how they must have cost a fortune....Work with Bradley at Perfection and you will not be disappointed! He is outstanding!! Michael - read more

I had an excellent experience with Perfection Closets. I worked with Lynn who was friendly, profession and timely. She explained in detail the process and the timing so there was zero surpises. I wanted to stay within a certain budget, and she stayed right within that which was great! She also gave me suggestions of what I could do later on if I wanted any upgrades. The installation was very quick, and Ben (my installer) was right on time and very professional. I will recommend Perfection Closets to all my friends and family! read more

We initially contacted Perfection Closets because of their stellar Yelp reviews -- and weren't disappointed. We were looking for three things: improved closet organization (entry way and master bed room), a Murphy bed for the guest room and customization of the home office. Brad responded very quickly, came by our home to see the space, listened to our needs, and developed proposed designs. We went by their offices to see and select materials and elected to proceed with the closet and Murphy bed projects. The installation was scheduled quickly and the installers were great to work with. We had a couple bumps in the installation process -- required a couple return visits -- but not a big deal. We are very satisfied with both the customer service and end result, and confidently recommend Perfection Closets. read more

Thank you to Carol at Perfection Countertops She went above and beyond to get our countertops done quickly. She was a pleasure to work with, and the countertops are beautiful! read more

I was very pleased with my experience at Perfection Closets from start to finish. Brad is very personable and easy to work with. When I wasn't happy that my installation date was several weeks out, Brad went the extra mile to push the date of installation up. On the day of installation, the workers were on time, and worked very quickly to put up a quality product. I love how my new closet looks! Would definitely use this company again in the future. read more

Perfection Indeed !!! Read grate reviews on yelp for perfection closets and decided to give them a shot. I submitted a request with a description of what I needed done through yelp link. I was contacted within 24 hours and got in home consultation within 2 days. Tamara met my wife and I and listened to our needs and budget. She designed within a few days 5 custom closets that were just absolutely perfect. Install was even more impressive, I was thinking it would take a while because it was a large project. They came in with 3 amazing installers and just about knocked out the whole job in 1 day. Very impressed with this company to say the least. Design/Price/Quality/Speed/Professionalism all 5 stars read more

We bought a new home and needed window treatments for the entire house. Erin at Perfection Closets did an amazing job and beat every other price in town. She has been doing blinds for years and is a truly an expert. I highly recommend. read more

We had another great experience with Perfection Custom Closets. We had them out to do the closets in our new baby's room and our guest room. Bradley was courteous and professional. He was easy to communicate with and responsive to our needs. The work was done promptly and professionally. We'll definitely use Perfection again when we inevitably decide to have more closets/storage space done. read more

Very positive experience. It was... "Perfect!" I felt prices were more competitive than Calif closets. Basically the exact same product but less money and smaller more personalized business. read more

This was an awesome company to work with; Lynn was our closet designer and she really took the time to intuit what our needs were; this was such a different experience from my meeting with another well-known closet company. She did a fantastic design and the installation was prompt. We love how they turned out! I highly recommend Perfection Closets and would definitely use them again. read more

Perfection Closets was able to design and install 4 closets for me in two weeks for a very reasonable price. When there was a small problem with one of the installations, someone came out and fixed it promptly. They were very good about using my space as efficiently as possible -I actually have several empty shelves in my closets now! They made it easy and affordable to have great closets and get organized. read more

I needed a closet in the bathroom with few constraints; very limited space to install it, i wanted the floor space, and it has to be easily moved it since it is next to the washer/dryer in case a repair is needed. Brad came to the house and came up with a design, a couple of weeks later, they installed it, beautifully done, It has more space than I needed, i had plenty of floor space, and i can move it easily If needed, on top of that very reasonably priced. I highly recommend this business and will definitely use them in the future should I need more closet. read more

Perfection Closets was recommended by a couple friends and I immediately got in touch with Brad at Perfection Closets to get a quote. Their quote was extremely fair and Brad was a pleasure to work with. His design input, knowledge and help were best in class and I could not have been happier with the way the closets turned out. Both installers were very nice and did a great job with the install and cleaned up everything. I would recommend this company to anyone out there. They truly provided an incredible service at a reasonable price. Thank you Perfection Closets for making our six closets look awesome. read more

Just used Perfection Closets for a 2nd time (new house) and just as good as the 1st time. Bradley is super fast with his correspondence and the installation team was prompt and efficient. Finished result is Sleek, Modern and Very Organized.... Will be a huge selling point if we ever sell. read more

I recently moved into an older home with tiny closets and way too many clothes; creating a dilemma of sorts. I found Perfection Closets on yelp which already had great reviews. Bradley was very responsive when i called, he came out measured our closet space and provided a proposal to me in no time. They were flexible with my schedule and the closets turned out great. The closets are organized and modern and i am so glad i did it- now I can buy more clothes ;) read more

I cannot believe I waited so long to have my closets organized. We live in an old house with awkward shaped closets. They did all of our closets at a very competitive price and in a very efficient manner. Brad was great to work with. I made a mistake on the scheduling and he so very graciously worked with me to reschedule the work quickly. I am so happy with my closets! They are so effective that I am now about to donate 2 dressers. This will make our bedrooms seem much bigger. Plus it is a great investment in the house for resale! read more

Fantastic customer service from beginning to end (spoke to Carol on the phone), and the price was 30% better than other quotes of the same stone. I was really impressed. I made my decision and someone came out next day to measure and my stone was installed less than one week later. I was really impressed. Thank you again to everyone. read more

We were referred to Perfection Closets by the builder of our new home and we worked with Brad to select the design and finishes. The selection process couldn't have been easier. We chose our designs from a packet of suggested designs that were customized for the closet spaces in our unit. The install was completed quickly and done properly and we were very happy with the result. read more

Carol is the best! Of all of the vendors I dealt with during my master bath remodeling project, she was the only one who really was willing to take the time to make sure I got what I wanted. She will do more than just take your countertop order. She will ask questions and pay attention to detail like no other. The staff who came to measure and install did an excellent job and I love my countertop! AND it took less than one week from measurement to installation. read more

A friend of mine who moved from the northern suburbs to a condo in the city used Lynn from Perfection/Niles to do her new kitchen pantry. I was wowed by how the pantry turned out, and decided that my master bedroom closet could use some sprucing up. Called Lynn and one other closet company as I always like to get more than one design/estimate on projects. There was no comparison between the two closet designers. Lynn was amazing! She listened to my needs, and she thought outside the box. In the place where I previously had shelves, she suggested drawers - it was a great idea as it is the first thing you see when you walk in the closet and the drawers makes the closet look much neater. I thought I wanted shelves at the corners to take advantage of wasted space but she told me it was not worth the cost and was not going to buy me anything. Her design was amazing and I am able to squeeze so much more into my closet than I had previously, even without using the corners. Lynn did one initial design, we communicated changes via email, and then she made a second trip to my house as I wanted her to see the closet one more time before we finalized things. In addition she came a third time to do one final measure the day before the installation. Now that's service! During installation there was one item that was not finished off as I had been told it would be...when I caught the error the piece was picked up, sent to be re-finished, and brought back within the hour so the closet could be completed the same day. Installation took about 5 hours. I am very happy with the final product and highly recommend Perfection! read more

I was disappointed with the service that I received from Perfection Closets. I set an appointment with them for a Saturday afternoon. The rep was a no-show without a phone call. When I called to reschedule the response was, I'm sorry. But sometimes Saturdays are tricky. And there was definitely not excitement about scheduling an appointment for a Saturday or evening appointment. I was reminded that they all have families and a Saturday appointment is difficult. There are lots of options for custom closet companies. I was disappointed that given the competitive landscape, and quite frankly general customer services, that they were unable to make a Saturday appointment work. And didn't seemed outraged that one of their employees had stood-up a potential client. read more