I have a 2016 Volvo and have been here twice. Both times Tom and his colleague were patient in…read morelistening about my car's problems and answering my questions. I appreciated that they didn't talk down to me. They were thorough in explaining their proposed services and provided recommendations on what should be repaired now and what could wait. And best of all, my car was promptly repaired. I highly recommend Luxury Auto Works on North Lamar.

Reached out to this shop because I needed a simple T30 Torx bolt removed and was told their "Jaguar…read moremechanic of 20+ years" could take care of it. I even sent them a picture and a video of the exact bolt I needed removed so they knew exactly what I was asking for before agreeing to it. I work on cars myself, so I'm familiar with automotive repairs and what goes into them. The only reason I reached out was because I simply didn't have the time to deal with this particular job myself. I was told they could do it, so I figured it would be a straightforward service. Then hours went by with no update. I had to reach back out myself, and then followed up AGAIN because I needed to get the job done. Eventually, I was told the "tech" didn't feel comfortable doing it. Honestly, that's pretty disappointing. If you advertise a Jaguar mechanic with 20+ years of experience, I would expect a simple T30 bolt removal to be well within their capabilities--especially after being sent pictures and a video beforehand. And maybe I'm wrong, but it does make me wonder if the fact that I work on cars myself played a role. Maybe they knew I'd have a pretty good idea of what the job should actually entail and would recognize if I was being overcharged or taken advantage of. Again, that's just my impression of the situation, but the way everything played out certainly left me questioning it. If the tech wasn't comfortable doing it, that's completely fine. Just be upfront about it from the beginning. Don't say you can do it, leave someone waiting for hours with no communication, and then ultimately say you don't want to do it. For a shop charging $200+ an hour and claiming to have 20+ years of Jaguar experience, I expected a much better experience. Based on this interaction alone, I'd personally think twice before trusting them with my Jaguar.

Great service, quick in and out for an emissions test. I went to three shops before this to get my…read moreannual emissions test, and all had their "inspector not on duty" signs out. Third shop pointed me to Excalibur.

Excellent customer service and support. Very friendly, professional and fast. I arrived just prior…read moreto their closing hours to get my car checked out. The people who work there are genuinely nice and helpful - they were able to help me despite the fact that they would be closing soon.

Adriel came out asap to evaluate my car not starting in my driveway. He did a great job, was…read moreunbelievably fast and incredibly affordable. Support your local businesses (and it's always great to tip, especially when they're reasonably priced!). I should've called him sooner! Will definitely call for his services again.

Replaced front control arms for my 2018 Model 3 in no time and resolved that squeaky ball joint…read morethat is known to plaque this known issue with Teslas at a fair price right in my front driveway. Highly recommend.

Probably the worst mobile mechanics I've had the experience working with. They're lack of…read morecommunication with customers and status updates is amateurish, I really don't think they should be in business. Stay away from these guys, Its going to cost you ALOT of money and time.

Scam artists pulling all the stops. Told me they used a certain oil filter, when I changed it…read moremyself next time it was a much cheaper product and definitely NOT the product they told me they used. I went in for a sensor and they brought out the "broken" one that was supposedly in my car to me. For some reason, it kept breaking and they kept getting to make money off me. Textbook methods mechanics use to take advantage of clients. Do not trust them, because I did and they took me for a ride. Learn from my mistakes!

Amazing service! The guys at this establishment really knows their stuff. They fixed my older…read moreMercedes 550 CLS with no issue at all, after the "bougie" place I was going to couldn't even find the leak in my hydraulic system. They re- calibrated an old issue I was having with the height of the front passenger side and now "Betsy" is purring like a sleek, black panther. I live in Dripping Springs; tough, I will always drive to Chuck's going forward for my annual service and any other issue. Great doing business here

Chuck and the service have always been very attentive to me and my 2012 SUV. They have kept me…read moreinformed of the repairs and timeframe for completing the work! There is no where else I would trust my vehicle to. R Rdgz

I took my Mitsubishi Mirage in for a water pump replacement, an oil change, tire rotation and spark…read moreplugs. The dealership where i bought my car in North Austin said it would take them 3-4 days to have the car done. I opted to do my research as to where to take my car to. I was recommended grand imports by my friend. Not only was the job a lot more affordable than the dealer quote, but the service stated were finished in less than a day. Took my car in at 9am, and by 3pm it was finished. Ritz was my advisor and the mechanic was tall with a backwards hat. Thank you for the quick service!

From start to finish the process was great. the staff was very knowledgable. I was first greeted by…read moreRalph and Ritz who listened to my concerns about my RAV4. Brandon the manager reassured me that my vehicle would be looked at promptly. Javi the mechanic who I talked to about the noise my car was making came outside with me to listen to the noise and he was very patient and explained things very well. the repair process was painless and hassle free. I will be bringing my RAV4 here from now on for all repairs. Grand imports gained a new customer. 10/10

Great owner and operator.. very knowledgeable in all things Volvo...best in Austin hands down will…read moredefinitely always send him my business

These guys saved me from having to get new brakes! The dealer said I'd need them replaced before my…read morenext service, come to find out I'm still at 60% left. Super friendly & great job on the service, car still feels brand new. I'll never take my S60 R anywhere else.

Had a great experience today with Antwone!…read more My car needed a new battery so my boyfriend went to Autozone last night to grab the battery to switch it out, but afterward we couldn't get the car to operate. It didn't recognize the key, no lights came on, horn didn't work, etc - we did all the YouTube "tricks" but nothing worked. I called ATX 512 MM this morning, and Antwone came out within a few hours, fixed and re-programmed the car and it was good as new. He explained everything that he did and what essentially went wrong when we tried to replace the battery ourselves. It was a very informative and pleasant experience. I'll be reaching back out to him should something else pop up again!

Thief and Crook...especially if you are Black...and he's Black!!! The mechanic AC (Antwone…read moreCrothers) took my money of $245 for a diagnostic that was not completed and our tools. Instead of trying to remedy his wrong by diagnosing the vehicle and stealing from us, he instead provoked the customer. Rendering threats of harm and disrespected the customer and his family residence by displaying a lack of professionalism using foul language, racist remarks, raising his voice, action to place his hands on/ fight the customer and created a violent environment. DO NOT DO BUSINESS WITH THIS COMPANY AND INDIVIDUAL (ESPECIALLY IF YOU ARE BLACK)!!! He will guess and tell you what ever he think he will get away with just to get you money, while using profanity and stating racial remarks about you. HE DOES NOT KNOW ABOUT BEING A AUTOMOTIVE MECHANIC, AND HE IS NOT A PROFESSIONAL! Antwone Crothers (AC) is a racist, ignorant, bias, disrespectful, unprofessional individual that knows very little about automotive and WILL STEAL YOUR MONEY AND TOOLS!! DON'T DO IT, FIND ANOTHER MECHANIC...preferably one that will actually fix your vehicle.