These guys are the absolute best. When other other dealerships in the area would not preorder my Bronco Wildtrak, Manny and Gilbert took care of me. I ordered it, got what I wanted and it only took 5 months to get it. Now I'm driving it in the snow in Big Bear. If you are looking for a 2023 Bronco, don't waste your time in Duarte or off the 15. Go to Performance Ford! See Gilbert and Manny! read more

Performance Ford - 2023 Ford Bronco Wildtrak - Car Dealers Near Me - West Covina, California

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I purchased a car from this dealership two months ago. I was promised two FOB keys and a full tank of gas. At the end of the day, I received one FOB key and a half a tank of gas. I was told to call back two days later and they will look for the other key and if they can't find it that they will get me a key. I have been going back-and-forth with Eric the salesman and he's been going back-and-forth with his boss the Italian man. I am still here with No KEY. I was told all these things when I purchased the car and didn't receive what they were telling me. When they went to go clean the inside of the car and gas up the car for me before I left the dealership I was told because it's a used car. I only get half a tank of gas. If you don't know what you're talking about then you shouldn't be trying to sell a car. If Eric, the salesman was not ready to be on his own, he should've been shadowing somebody he made promises. He did not keep then his Italian boss got involved and he didn't follow through with the things I was told as well. This is a shady dealership. There was absolutely nobody there. I refuse to go back to this dealership until they make things right. Although it was a used car, they sure added a lot of extra some clear gloss some LoJack all these things they wanted me to pay for that I didn't want. This dealership gets a one star they need to make it right they made promises. They did not keep, watch your backs in there. read more

I found a 2020 explorer listed online. I decided to go in & check it out/test drive it. Immediately fell in love with it. Decided to test drive it. Upon entering the car & driving the steering wheel was off. I asked the salesman about the alignment he said he'll get it taken care of. The salesman & I also noticed while driving the infotainment screen was being slow & not current with the maps. I figured it was my phone service. I purchased the vehicle. Once I got home with the vehicle I noticed a nail in the tire. On the tire where the nail was, was chalk marks. As if the service/dealership saw it upon inspection. But didn't let me know so I drove home with it in the tire. Before getting the vehicle they detailed it, put armor all on the tires & THEN marked it. So they knew & saw it. The hood didn't sit flush. We found that a factory bolt was loose & not tightened. All fluids were low. The coolant was below the minimum. I had thought dealerships do a presale inspection? A fluid top off? I guess not. A few days after buying it & constant back/forth with service/sales I finally got it in to get the alignment fixed. Not even a day after that my infotainment system started glitching. It would go black for a few seconds then turn back on or it would just stay black while the radio was still playing. None of the buttons for the radio worked except the volume. When the screen is black I can't adjust my AC/heater because the buttons don't work. Assuming it was the software needing to be update. After 11 days of back/forth again with service/sales/managers etc I took it upon myself to go in on a Monday with no appointment because I couldn't wait. This car is my only form of transportation for me & my 2 young children. I work, I have had to take time off of work to bring the car in which is an hour to an hour and a half away from my work & home. I have had to uber/find rides too & from the dealership. They had the vehicle for 2 days for a software update. Once the vehicle was done they delivered it to me. Said it was good. The screen was staying on & didn't glitch. As soon as I got into the vehicle the screen instantly went black. Obviously was not the software update & obviously has to be some type of electrical problem. Since then I let service know. The whole dealership is giving me the run around. From manager to manager. Voicemails & emails. I was so excited to purchase my dream vehicle! But now I am so over it. It is stressful, irritating & just depressing. That I got this car & all of these problems are happening. read more

I should have read the negative reviews first, as there are many comments that are identical to my situation. It would have saved me a lot of time. Multiple negative reviews indicate that this dealer has a bait and switch operation going on. The internet price listed on Carfax and others indicate the sales price. However, when you start negotiating the final price, there are at least two add-on features that they will not remove. LoJack and "clear shield door edge." They say they can not remove them even if you do not want them. In my case, the price was increased by $3,000 or 6.5%. So, I guess they have some sort of LoJack kickback. Do not waste your time here unless you have a few thousand extra dollars to spend for features you do not want. Michael was pleasant and did a good job selling me on the vehicle (and is the reason for the one star. Otherwise, if I could, I'd give them ZERO stars). However, this deceptive pricing practice by Performance Ford made a sale impossible. And it reinforces the reputation of used car salesmen having a lack of integrity. I think this is the first time I've ever written a review on Google Maps. However, it just seemed wrong and dishonest, and so I felt I should speak up. Unfortunately, this Ford dealer has poor Performance. read more

Sales Dept is a joke when it comes to customer being first... Joseph extremely unprofessional. Come in to find a human to speak to because nobody was on the floor in sales or at service. And I finally find someone who's in sales, his name is Joseph he's got half his body hanging into a woman's office, with his back towards me, so I try to ask for some help and he in an angry tone goes "I'm sorry I'm talking will you give me a second" and even the lady in the office looked surprised that he was as rude as he was. So I immediately asked him if he worked there and he did not respond, continued speaking to the lady in her office. So I grew extremely upset and walked out. I'm just trying to pick up my car from service. Wild experience. After he finished talking he came out to help me, but came up to me very close like he was ready to lay a hand on me. Joseph, you're in sales, you're an absolute disgrace to the company. Be better, and have patience, you're in customer service for god's sake. I really hope this gets back to you or someone who cares about this dealership. Review the footage ford this happened 11/26/2025 between 5:15pm-5:30pm. You can see how close he got to me. read more

I've been here twice now for service. People are great but the actual time it takes to get service is terrible. I'm here for an oil change. Checked in at 10:16. It's 12:45. I'm told it's only going be another 15 mins. +++ update it's 15 mins later. 1:04 +++ +++ update it's 30 mins later. 1:19 +++ Total time 2+ hours minimum. I understand (now) that if you ask "how long will it take?", the time they tell you is the length of time it takes for the mechanic to do his job on a perfect day. They don't seem to have many perfect days. The guy next to me has been waiting 2.5 hours. They're not letting you know that there's X cars in front of your and how many mechanics they're short. If you don't have anything else to do all day, wait for the service on your car because IT WILL TAKE LONGER THAN THEY SAY... BUT Here's a serious tip/frustration saver: 1 - if they offer shuttle service take the option. Get a drop off & pick up. 2 - Lower your expectations of speedy service. It's Ford not a luxury car maker or a oil change shop. So, expect that whatever time they tell you it will take you can likely multiply that by 2 - 3. 3- if you choose to wait make sure your phone is charged and drink free coffee in the waiting area. Or 3 - or before you drop the car stop by a place and order some food in the cashier area Mcdonalds and Tacos are close by but you don't want to walk there 4 - probably won't happen, but see if you can a loner car. Heres a suggestion for the General Manager of Performance Ford. You KNOW that your customers will be waiting MORE than an hour. How bout you... schedule some food trucks, get a taco guy, bring in a barber, get some video games... provide ANYTHING that takes an hour or so and make it available. That way when we hear the "your oil change will take about an hour" we won't be so frustrated with the lie. Stop believing that "free wifi and phone charging" is a great thing. It's not 2010. No one cares about that anymore. Note: When Acura works on my car, turnaround is what they say it'll be AND they wash my car. Here's another idea... how bout you take 10 mins and wash the car BEFORE they get in the service bay. That way customers get to say 'at least i got a car wash'. Also though, commit to a great wash or you'll get clowned on that one too. Contact me for more great ideas. Look how long this review is. Who does that?? I'm so sick of waiting. I have 3 safety recalls on the car. It's probably going to take 3 weeks for this place to fix so if anyone has a great Ford dealership that can do this in under a week let me know. I know. I know. I shouldn't have optioned for the wait. Shut your mouth. read more

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Was interested in a new Bronco, Moe J. Reached out and was extremely helpful. I have to admit he made this one of the easiest purchases ever. He was not pushy like most car salesman, but instead he was helpful and put us in the car that fit our budget and needs. If you are looking for a new Car ask for Moe, Best sales guy ever. read more

Performance Ford - Car Dealers Near Me - West Covina, California

My experience was a 10/10. I was looking for a car and Moe went above and beyond my expectations. I wanted to take time and look around, I had no intention on buying the same day, but he really took care of me!!! I think this is so important when looking for a car, someone you can trust, and someone who is looking out for you! Thank you so much, Moe. For your time and for your expertise! I will be referring everyone to Ford (& you)! read more

Scheduled an appointment for a check engine light service earlier this week using their website. I appeared at my appointment and parked my vehicle in their service department. Typically I'm greeted by one of their advisors yet this time I wasn't greeted until I walked by their service window. It took about 2 mins for an advisor to notice me (which is hard to miss considering I'm in my Halloween costume). The advisor finally greets me and I inform them that I scheduled an appointment online and I'm here to drop off my car. The advisor then tells me that my car won't be looked at until Tuesday or Wednesday. I said, "oh.. that's not going to work." He informed me that there is no one to work on the car today and that his guys are out tomorrow too. Which is insane because why are you taking appointments if there aren't mechanics to work on the vehicles? I said, "I guess I'll just take my car then." He tried to convince me to bring it back sometime next week while still holding onto my keys. I informed him that I scheduled this appointment for a reason, I can't just drop off my car at whatever time because I am an educator and have set hours (literally the reason why I scheduled an appointment in the first place). He continues to try to explain why they can't work on my car and what could possibly be the issue(s), wasting more of my time because I already said I was going to leave but now I can't because he was holding onto my keys still. I stand there nodding my head while he continues to say what possible issues my car could have but he doesn't know since he can't run the system (which, yes.. that's why my car is here in the first place so you can work on it, sir). Eventually after his spiel, he gives me my keys back and tells me the only way out of the service department is to reverse back. As a result, no, I will not be back to service my car here ever again considering my car didn't even get serviced in the first place lol. read more

Ask for Michael Aragon the Internet Manager. Got a great deal on a pre-owned F-150. Very easy process. Thanks again.

Went in on a Saturday morning to buy some parts for my car. The staff was very kind and quick. What I bought was also cheaper than typically auto stores. I will be coming back to this location if I need any more parts. read more

Performance Ford - Car lot - Car Dealers Near Me - West Covina, California

Great dealership, loved every second when purchasing my car. Staff was super friendly and helpful

This is a totally new review based on the new dealership owner - service side. It's been years since I came back to this dealership to get my car serviced. I called another service center to check prices and West Covina had a better rate and was able to accommodate. Ray was the one who answered the call and I was scheduled for 1PM. I arrived and Ray came over to my car to greet me. He was very kind and mellow, which is different compared to my experience before and at other service centers. He gave me the pros and cons if I get specific things done and was honest about it, which I appreciate. I don't like spending on unnecessary things. He gave me a realistic time frame of when my car will be finished, unlike before where you'd get promised an hour but end up waiting three. His estimate was more or less spot on. I paid the agreed upon price plus the sales tax - no surprises. I walked with him over to my newly serviced car, AC already on, and with a bottle of cold water on the side. He apologized for not being able to get the car washed due to their detailing backlog, but it's not a big deal. You could see from afar that they really were working on detailing. I'll definitely be back for my next service. Thank you, Ray! read more

Great experience making a deal today on a used Ford today. Quick fast and easy. Ask for Michael! Driving home in our Ford Bronco Sport.

Thank you Michael for helping us buy our new vehicle. He was very knowledgeable, efficient, and above all friendly throughout the process. We came in and the entire process was fast which I appreciated as a customer. Thank you Ford West Covina. read more

Good service and excellent customer service , kind, respectful rapid response to the service

No stars. Poor service. Zero follow through. Lazy. Rude. I purchased my vehicle while deployed through a military buying plan. When the vehicle was complete, they military dealer sets up delivery through a local dealer close to my home. The dealers job is to sign over and release vehicle to me. I pay them to file tags/registration. In March 2020, I met with Manny Herrera to receive my new vehicle. He stated that due to Covid, DMV was behind and give the tags extra time to allow for this. Several months passed, no tags. Contacted Manny several times to ensure my tags were filled...zero response. Besides asking where Manny is to reception "oh hes here, I'll take your message." Nothing. Finally call DMV, it's now August. No Ma'am. That Vin or temp tag, not in our system. I could see myself getting a whopping ticket for driving an unregistered vehicle "that will go over well in the Navy with my clearance" Finally, I research my check to see that Performance never cashed it to file my registration, but have the info to get it filed. Zero help, now response from the desk is, oh, the owner sold the business. I said yes, but you and Manny still work there for new owner, so you should help me get this filed-where is my check and paper work. Zero help, this is the same team at new Performance owner as the old----which is why I'm warming you! 3 hours DMV in person, $1000 to file, plus late registration fees, trip to BP CHP to verify Vin, smog check, and reordering Cert of Origin on the vehicle....then get to do another 3 hour trip to the germy cesspool DMV. Performance Ford should be renamed "Poor Performance" Ford. Way to take care of those deployed through military buy program. I will not be getting any maintenance for my car done at your shop under new ownership because you employ employees who provide poor customer service and ensure to put the customer last. read more

Terrible customer service in the parts department. I ordered parts from FORD to pick up at this location over 7 weeks ago. I called Performance Ford Parts department to find out if they indeed had it. They said they'd look into it and call me back. Still haven't heard from them and when I call the phone just rings! When the receptionist transfers me to parts, it conveniently disconnects me. I last time I called it was 2:50. Apparently this department closes at 3pm and it looks like they stop taking calls when it get close to clock out time. Really?! I'll never come here again nor will I recommend people to this dealership. read more

Took my vehicle in for basic service items. Mike in service was vey helpful the whole duration of my visit. Will be going back for sure for all ny service needs. Thanks again read more

I wanted to buy out my lease, and since my local dealership did not want to work with me, I reached out to other dealerships for help. Edwin contacted me and worked with me the whole day towards making it possible for me to buy out my lease. He listens for my needs and worked to benefit those needs. Edwin is thorough and a great communicator. Without reservation, I highly recommend Edwin for your automotive purchasing needs!!!! There's no one better! read more

Quick update , so thanks for the shitty mechanics and workers (eric) down there at performance ford . . We just got our car bought back in full and some by ford and now is taking our money else where way to go guys couldn't have done it without yall! Hahaha !!!! read more

Tried calling to service nobody picks up, I'd rather take my car to Puente Hills Ford instead they answer calls. read more

Performance Ford - 3 phone calls and over 20 mins of trying to get ahold of service, service doesn't answer and they keep passing me around. - Car Dealers Near Me - West Covina, California

I would also like to give a big thanks to Daniel Garcia in the service department. He understands what I needed done to my car. He was very helpful and got the job done. Everyone is helpful and polite. Thanks again to Daniel G, Juan and Manny read more

Performance Ford - Ford dealership - Car Dealers Near Me - West Covina, California

Michael is a terrible salesman. Rude and no interest in talking about any of the issues I saw with the vehicle they had for sale . atmosphere horrible. read more

Worst service department I have ever visited, they do not keep you posted ,not even returning your call, they don't help you but ignore you ! ..please read their review before you take your business here , you see no improvement from the management and still so many one star unsatisfied customers read more

Recently visited Performance Ford and nothing but good things to say about the business and the people that work there. Many thanks to Guiermo, Adam, and Shams for making the transaction process super smooth and giving me such a great deal. Looking forward to seeing the team for the next purchase! read more

Amar gives the the red carpet service at Performance Ford ..He worked with us and are great appreciative for him ..Thanks Amar

Initially spoke with Mike Flores here earlier this week as my wife and I are looking for a new car. Initially, he seemed willing to work with us and order the car we were interested in as there are none matching in the area. My wife gave him the color/specs we're looking for and then.... Crickets! It's been complete radio silence from him the past 3 days or so. I don't know if he lost interest or if business is just booming so much that he doesn't feel the need to get back to us. Must be nice if that is the case but hardly a way to treat a potential buyer who was ready to put in a car order. read more

Drove 30 mins to have them tell me that this huge deal they had "1.5 million dollars to pay off all negative equity to get people into fords" When I get there they tell me that it's no different than any other dealership they will not pay the negative equity, they will add it to the new loan... look at the picture and you tel me what you think Just misleading ad that gives a insight to how they are doing their buisness read more

Performance Ford - Misleading ad - Car Dealers Near Me - West Covina, California

I didn't get to have an experience. Went inside and there was only one person inside and she was a female on a phone. Walked around the lot for 25 minutes with no contact. Sat in a few cars that were unlocked. I guess they don't want to sell a car today. read more

I bought a suburban here which online it was a great deal but as soon as you go into the dealership, they automatically add $4000 on top of that price with 2 bogus fees that they say they disclose in fine print. Well come to find out this is their selling strategy. They pull people in with a low amount then as your going over the final price they add all these fees. Once we get the car, it's dirty! The people didn't even clean the car right. As we are driving away, we notice that they put less than a half of a tank of gas in it after they said they would fill it up. Just stay away! There are so many other car places that are better. This is by far the worst car dealership I have ever been to. Update! A day after leaving the 100% honest review, two of the sales managers called my husband harassing us and asking to take down the review and bring the car back. This dealership is beyond the worst imaginable place. read more

Had the Works performed on my 2018 Explorer completed in 1 1/2 hours. This there to complete oil change & tire rotation

Recently I had my 2017 Ford Edge serviced with an oil change and was very satisfied with the service and time it took. I've been bringing my vehicle here for various service needs and they always do an amazing job. My service Tech. Jonathan Martinez is always nice and explains all work done to my vehicle. I always leave very satisfied. I will keep coming back for my vehicles service needs. read more

I've been to 4 different dealerships trying to buy out my ford lease. This is the only place that was direct and helpful. Thanks to the management team and Samia for being helpful. read more

*Update* I went back this weekend and they refunded me the brake pad price and they put Motorcraft pads on. I'm not sure how I feel that I had to waste two Saturdays dropping off my vehicle. I'm just glad they refunded me my money and put the correct pads on this time. Short version: I came in for a front brake pad replacement and I specifically said two times that I wanted OEM(original equipment manufacturer) brake pads and instead they installed $34 Amazon brake pads and charged me $117 for the "OEM brake pads". They didn't tell me this, I only found out because I checked the brake pads myself. Full version: I went in to get my front brake pads replaced. I told the service guy that I wanted the OEM brake pads put on my car. They had a deal going on and it was $179.95 or less for the brake pads install labor and parts included. I specifically told him two times that I wanted OEM brake pads on my car. OEM means the Ford brake pads that come with the car from factory. I dropped it off and came back the next day to pick my car up (2016 Ford Focus ST). I inspected my fluids to make sure they were at the proper level and the new pads. Everything looked fine(for now). I pay and the service guy charges me extra for the "OEM brake pads" because it was a special order. So now I'm paying $117 for the brake pads plus $195 for the brake pad labor. So what happened to the deal? I asked him and he said that's only for Motorcraft pads. They have Motorcraft pads, OEM pads, and aftermarket pads. I even double checked with the service guy before I left, I said "I'm just making sure that you put the OEM brake pads, is that correct?" He said, "yeah" and I took his word for it. Later that night I inspected the brake pads and I find out the OEM pads the guy said were special ordered WERE NOT OEM BRAKE PADS OR MOTORCRAFT. They put on some aftermarket brake pads that cost $34 on Amazon, WTH. Look at my receipt of the brake pad numbers and the brake pad numbers printed on the pads. They match, meaning they charged me $117 for $34 aftermarket pads that aren't OEM like I requested. On top of that he didn't allow me to use the special for the brake pad replacement so an extra $195 for labor. I'm going back this weekend when I have time and seeing what they can do to fix this mess. read more

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I inquired about a vehicle advertised at $38,000 on their website. Come to find out there's a market adjustment of $30,000. Thank goodness I called, as I am coming from out of state. Saved me a whole lot of time and effort. If you're going to add a market adjustment, why not advertise it? Because you know it's ridiculous. read more

Michael was awesome Super happy with my new Bronco if you are interested in a new car ask for Michael the Internet Manager

Bought a 2021 Ford Explore in Jan 2025, initially my sale was the best I had ever experienced, as I prequalified ahead of time, test drove it and loved it! Fast forward after it rained, the moon roof had a leak and a few other minor issues. I was unable to get in contact with my original sales lady, as she is no longer there. I requested to speak with the Director of the services department, due to this being a huge issue with the moonroof having such a bad leak. I scheduled myself two days later. On arrival the director of the Service Department, Christopher, introduced himself and within 5 minutes diagnosed the issue. He was very professional, understanding and took in consideration that I attempted to make contact with the sales dept right away. Christopher handled the entire issue, providing a rental, having the moonroof fixed and a few other minor issues. Even though the amount of time was getting to be over a week, Christopher reassured me that he is taking care of things, and not to worry. I truly appreciate his customer services, and making this right for me, after buying a used vehicle. I appreciate his character, and professionalism with following through on his word, customer support and integrity. I come from the high desert and will continue to have my vehicle serviced at Performance Ford, and will buy my next brand new Explore from them as well. Nathan in the service department was also patient and great with working with Christopher each step, as a part of the team. Thank you both! read more

This dealership is dishonest and will tell you anything to make a buck. Admittedly most dealerships do the same, but Performance Ford is one of the worst offenders I've seen Over the phone, the sales made it sound like they could price at MSRP before taxes and feee. After I make the 2 hour drive to come in, the story completely changes We agreed to a purchase price on the car, but by the time the paperwork comes out, they've attached all kinds of bonus fees, particularly an extra charge for LoJack which cannot be removed When I valued my trade-in, they gave me an extremely low-ball offer. After mentioning how another dealer offered way more, suddenly they were able to increase their offer by over 30% I was very clear about wanting to put 0 cash down, yet by the time all the paperwork was done, my trade-in was written into the down payment. During negotiation, I was offered 2 free oil changes. By the time came to sign the paperwork, even something as trivial as this was reneged I wanted the maximum duration of ford powertrainCARE warranty, which they swore up and down was 7 years/125k miles which is completely false. Due to the chip shortage, selection is limited, but if you shop here, stay on your toes read more

This review is solely on Moe Jazar. For bad communication and delays. Getting a true car cash offer , moe refused to send it to me through email. Took him 2 days to reply that my offer is at the dealership for my vehicle Mind you truecar offers expire After not hearing from him again I let him know i would be doing a bad review for his communication He apologized another day later and told me they dont have any of my vehicles at their dealer. I then replied with 2 of them on their website saying theyre on the lot with stock and vin numbers . Never heard from Moe Jazar again read more