Tried calling this place for service. Left messages, voicemails, texts and could not get anyone to call me back. They even text messaged me saying they would get back to me asap. After trying to contact them I finally gave up and looked elsewhere. Things the second time the service dept has been dreadful. It's like they want to lose money and customers. Stay away.... Just horrible. read more

I purchased 2 brand new Toyotas in the last few years. I took one in for standard oil lube. My car sustained visible damage over $650 estimate for repair during their care. Performance was uncooperative, upper management never returned my calls or responded to my emails, and the answer I received the day of service was there are no cameras in the service. I was told to call my insurance. Total unprofessional and no cooperation. I never received a phone call from the dealer to notify me of the mirror. I received a standard text recommending the repair. read more

Performance Toyota - Passenger side mirror. - Car Dealers Near Me - Sinking Spring, Pennsylvania

I have called multiple times to their service dept to price an xraes conversion kit and have yet to hear back. I have left messages w employees, left voicemails and tried to text them after they texted me saying they would get back to me ASAP. This is the second time I have had an issue dealing w this place. After the first mishap I thought why not try again. Find a Toyota somewhere else. I guess they just don't want the money... read more

1. I received routine maintenance on my Rav4 in November. Recently, I noticed dripping I could not attribute to condensate. When I took the car to another dealer they confirmed Performance had not tightened the drain plug completely, causing a slow oil leak. Thankfully, I caught it and the leak was slow so the engine was not damaged. Apparently, it is the most basic thing to verify this plug is tightened and my new mechanic was amazed / dismayed another dealer made this rookie mistake. Per Saul's review, this doesn't seem to be a one time mistake on Performance's part. 2. Toyota tried to get me to pay for a complete realignment on my almost brand new car. Only after a lot of back and forth and push back on my part did they say, actually, they were looking at a different car, not my Rav. Does little to inspire confidence in their attention to detail and quality control. 3. 30% of the service staff I have dealt with were nice people. But, the other 70% or so are rude and dismissive. It is not a place I can recommend. read more

If have negative star I will it to them , over price for New toyota add over $2000 for New truck that customer does not want it all kind of fee ,pay to cheap for my trade ,sale man does not care about customer ,I have to go up Harriburg Pa toyota to deal and buy pretty decent from them ,not recommend to buy Toyota from this dealership better shopping around and find a good deal read more

EXTREMELY UNHAPPY WITH THIS DEALER. THEY DONT TAKE RESPONSIBILITY FOR THEIR NEGLIGENCE AND LEAVE THE PROBLEM THEY CAUSED ON YOUR CAR TO YOU! I service my car on 10/13/25 for its interval maintenance and the week after my car lost all the oil on my way back home from work causing internal engine wear damage and told me they made everything good that they don't know what exactly happened bc the didn't find the oil drain plug when inspecting the car after the tow truck took it to them (ofc they won't find it bc it probably fell while driving the car) all I know is that plug wasn't going to came out itself by magic. They put a new plug and oil back, drove it, saw no codes, no bad sounds and said it was good but how will I be sure the cylinder wall, piston and piston rings are fine when they didn't even open the engine? I guess I will never know thanks to them, living with the fear of my car breaking up at any point. A brand new car! and THE MANAGER JOSHUA RAVER WAS TERRIBLE HANDLING THE SITUATION, BASED ON HIS ANWERS HE WAS TRYING TO MAKE ME LOOK LIKE I DID THIS NOT THEM AND I WAS TRYING TO SHOW HIM THE VIDEOS I RECORDED WHILE THE CAR WAS LOOSING THE OIL SO HE CAN BETTER UNDERSTAND ME AND TOLD ME IN MY FACE TO STOP HE DOESNT WANT TO SEE IT BC HE DOESNT WANT TO HEAR ME CRY ABOUT MY CAR. Where is he's professionalism? Honestly I don't know how people like him get to be a Manger for a well known Toyota Dealer. This is so disappointing, the only reason I got a new 0 mileage car through a dealer was to avoid all this car problems and the dealer themselves mess up your car just so you keep going to them after warranty expires and make more money out of you. This is how I see it based on my experience now. IF YOU ARE TAKING YOUR CAR FOR SERVICE TO THIS DEALERSHIP BE VERY AWARE AND CAUTIOUS OF YOUR CAR BEFORE LEAVING YOUR CAR WITH THEM BC THEY ARE VERY IRRESPONSIBLE. read more

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They do not care for their customers. My wife and I were interested in getting a 2026 4Runner Trail Hunter in Everest green. We gave them the requested deposit for them to use on reserving a vehicle or to have it shipped. We were told by Brian Hoover, the sales rep, that he would look at the system and and let us know what he can find and that he would follow up on Monday of the following week. The Wednesday after that Monday he was supposed to follow up on but didn't, we decided to contacted Brian to see if there was any news to which Brian responded that he has not been able to locate one and that he will follow up with us in a week to let us know if one can be delivered. That week went by and we did not hear anything back from Brian. I then called the sales manager, Zach Hemler and left a message for him to call me back so I can find out what the status is and why Brian is not responding or following up. The next day Zach called my my wife instead of responding to my voicemail. During that conversation Zach stated that they were having issues locating a 4Runner TRD OffRoad to which my wife responded that they were looking for the wrong model despite the exact specifications and model being discussed by both parties. We then decided that this dealership is not taking our interests seriously and decided to take a trip out to Kelly Toyota of Hamburg where we purchased our new vehicle. All in all, Performance Toyota is lacking in the performance department. All they had to do was communicate effectively and they failed to even do that correctly. A simple call with a plan to discuss how we could get the vehicle that we want regardless of time would have sufficed. Instead they chose not to communicate or follow up in a timely manner and lost not only a sale, but our future business as well. Lastly, when we went to pick up the deposit refund that they stated was ready, Zach not only ignored us, but didn't have the check ready. The absolute disregard for professionalism is just another layer of incompetence you will experience at this dealership. read more

SCAMMERS!!!!!! NEVER BUY A CAR FROM THEM! They told me that they were fixing the car I bought and it broke in less than a month! I even have text messages and the work order saying they fixed it. They are now trying to say that it's not their fault even after two other mechanics looked at it and said they didn't fix it right! read more

Performance Toyota - Car Dealers Near Me - Sinking Spring, Pennsylvania

Hi! Here is a compliment for your Service Manager. The battery went dead in my 2019 Toyota Corolla hatchback. Not unexpected - the car is going on 7 years old. I was going to change the battery myself; I had done it dozens of times on other cars I've owned. But the battery in my Toyota has an electrical box on top and to remove the battery, I would have to remove that box. Your Service Manager told me not to worry; simply unbolt it and swing it out of the way. It worked like a charm and, after installing a new battery, the car starts and runs perfectly. read more

Do not bother wasting your time with this dealer. After I inquired about a high-end vehicle on their lot, they raised the price by $5,000. Typical games dealerships play. read more

Bought and paid for (in full) a new RAV4 hybrid from Performance Toyota on March 13. They said that the car was built and ready to be shipped from the factory in KY. Was informed that it would take 1-2 weeks for delivery. Well, then they went quiet, didn't know when it would be delivered, didn't know where it was while in transit... Crickets. Then, it was shared that the car had hail damage, suffered in transit, and needed to be fixed. Now mind you, they've had my money since March 13. Finally got a call from them yesterday (May 1). The car was in and ready to be driven off the lot. Well, when I arrived, I was informed that there were some additional "delivery" charges that totaled $1,100 (that they were willing to waive for my troubles - of being jerked around for 7 weeks - my words). They offered $225 as interest for the use of my money during the time of their non-delivery of the vehicle. That's all. I wanted addition warranty time, no deal. SO - you make the call - did they make up for the trouble of non-delivery of the vehicle over a 7 week period, when it was paid in full in mid-March? Did they make the transaction right in the end? My take - NO WAY. I am the customer and they made this sale into an experience from hell. I could call them the names that they deserve, but my mother taught me better. Their moms obviously didn't. If I could leave a zero rating, I would. read more

I had a wonderful experience at performance Toyota with the help from Joseph. He made sure all my questions were answered and that I was respected throughout the entire process. I appreciate all the help finding my new car! read more

Was looking at a used 4 runner for basically the price of a new one was interested. Was going to train my 2016 Jeep Wrangler in Toyota performance lowball the s*** out of me and offer me only 12,000 for it when I just bought it a year and a half ago for almost 30 in mint shape. I will never do any business with them read more

Do not go here gave my full trust into these people. I was mislead when signing for my contract. Salesperson Amy told me and the person I was with that paint and fabric defense came with the car at no cost. I did not even want that plan nor did she specifically tell me what it does or covers. When come to find out I am being charged for it on my loan. Called dealership and spoke to Mike, he said he can't do nothing about it and that's it out of his hands. He would not honor the fact that me as a customer was mislead and lied to. What customer service is this. Amanda was another rep that did not want to help she kept suggesting I leave a voicemail instead of correcting the issue and being proactive. Be very careful of this dealership not all reviews are accurate. Read the contract three times even if it is correct. Not ethical people just see us as a money sign. read more

Performance Toyota - Paint & fabric plan - Car Dealers Near Me - Sinking Spring, Pennsylvania

Performance Toyota is the absolute worst. STAY FAR AWAY!! Terrible Customer service. Will never go back. From rude clerk, to attempting to charge a 3% surcharge to use credit card (really, it's 2022 and you want to charge to use a credit card), to not checking on rewards program after asking 3 people about it then being told the manager left already, call back tomorrow. And to top it off, ask me how long I have owned the car (bought it from you in 2012 and says that right on my receipt) then insinuating I don't know how to drive a stick. Ah, I have been driving a stick longer than you have been alive sir. NEVER again will I go there. Beware, customer service is non-existant and every complaints on Google says oh, we are sorry, please feel free to contact Jim and gives you his email. read more

just wanted to say, the people were pleasant and very helpful.Michael Owens was really helpful a very nice guy to deal with . He kept us up to date on everything he was doing. I left another dealership because I didn't like the way they treated me , but Mike was very nice and pleasant to deal with would go there again without a doubt, thanks Mike. read more

Katherine is such wonderful person! She worked tirelessly to accommodate my personal situation and needs. She walked me through the entire process and made the entire experience easy and pleasant. Performance Toyota 100% has my business from now on. Thank you Katherine! read more

They had the exact used car, with the exact specs we were in search of. My sales person was top notch, we negotiated and struck a deal in no time. The problem arose when signing the paper work. I immediately declined the 3rd party Extended Warranty plan. The vehicle had only 21k and still had bumper to bumper coverage. The sales manager would not give up pushing this warranty (commission) to the point of being a flat out jerk. Calling it stupid and crazy not to have this. This would have been a 5 star experience if this person was not in the equation. read more

Do not waste your time getting your car serviced here - they will bang up your car and say it's not their fault or tell you they will have it done by a certain time and call you several hours after that time to tell you what needs to be done to it. Ive never had such poor service than I have had here ... read more

Chris, in their service dept, was very helpful in getting our Lexus in quickly for an appt. to deal with a 'check engine' light. Everyone was very helpful and they went out of their way to be courteous - even helping remove the snow from our car. read more

Wish I could leave 0 stars but that's not an option. I had an actuator installed for the 4wd on my Tundra. Was installed incorrectly and then told the second time it was the transfer case. Took it to Freedom Toyota and they installed the part correctly. Cost me $400 to have the part installed INCORRECTLY and they won't refund the cost because "the tech no longer works here" and they never wrote up the service correctly for either visit!!! This place is a joke, do NOT go here, go to any other Toyota dealer but here. They will rip you off and leave you with a part that isn't even installed correctly. It's a good thing Toyota's don't break often. read more

If you want to waste your time, come here. It was a bad experience getting my car and terrible now that the lease is ending. Called a month ago to take care of the end of the lease, told I wouldn't have to sign for anything and it was good to go by Tommy. Called last week and spoke to Tommy again. Again he told me I didnt need to do anything. Got a call today asking what I was doing to close out out the lease. Told to come in To sign off on paperwork. Explained the story to sales manager. He said it would be ab hour. Said I could come back 3 hours later if it worked for me. He guaranteed the paperwork would be ready. I arrived at 7:15, 15 min late. Paperwork not ready! Took until 7:50 to get paperwork signed bc Tommy hadn't done his job again. Additionally, instead of looking at the file to see my name, Tommy called me "honey" if you don't know a womans name, say Miss or Ma'am or nothing. read more

If I could leave 0 stars I would. I purchased a vehicle from here and then noticed the leaf spring was broken after it had just been inspected by them too. First the manager tried telling me I did it myself, after only having the vehicle 3 weeks and you could see it's been broke for a while. After fighting with them they agreed to replace it. 2 weeks later I finally get a call stating it's done. As I'm on my way in I get a call saying it's messed up and the rear is sitting 3" higher than the front because they went the cheap way and didn't do oem. So truck sat there another week waiting to get done. Once I got it back I noticed my radio was messed up and not aligned right and I had a bunch of dents all over my roof. Manager was not happy but agreed to fix it. During all this I just wanted my money back and they can take the truck since I've owned it for 2 months and didn't even get to put 500 miles on it. Jim the "general manager" agreed to buy it back but at a completley lower price than I paid. Told me the market changed that fast in a month which is a lie. So now fast forward to today to finally getting my truck back yet again from them to the doors being covered in grease, my radio still not fixed and "overspray"? They also promised to fill my tank as well since I've put more miles on it driving there and back than I have in general but when I got it back the low fuel light was on. All over the panels inside my truck. Jim has now since blocked my number and refusing to help with this matter. read more

I've been dealing with Performance Toyota since I purchased my first new Toyota here in 1987 and others since then. To date, I've had good experiences particularly with the service and parts departments. I'm particular about my vehicles and the service that they receive. Based on my past experience, I can recommend them. I hope that they keep doing good service work at 'reasonable' prices. I also hope they keep parts prices reasonable so that I can buy Toyota parts from them instead of buying after-market parts for the times I perform my own service. Good customer service makes for return customers. read more

Drove an hour to look at a car listed on cars.com, giant dent in whole side of the car not listed or pictured clearly in the listing. Sales was friendly but clearly understaffed and not apologetic at all about not the inaccuracy of their listing. They had nothing else to show us. Wasted two hours of driving. read more

Very friendly staff, the process was smooth and easy. Definitely will consider again for future purchases! Thank-you for all your help!

We had a problem with the transmission of our truck while on vacation in the Reading Pa. area last week.(May 2019) The service staff at Performance Toyota saved our vacation. They treated us like their best customer and got us in quickly and then as soon as the part came that we needed they took care of it. Each time we were there we could see how busy they were and they still kept us up to date on the delivery of the part that had to be ordered. We are SO grateful for all they did to help us. We were impressed with how well every customer was treated and how they gave each person their individual attention when they were helping them. "Thank you" just does not convey how grateful we are for all the support and help through such a stress situation when we were so far from home. read more

Covid-19, is a tricky time to buy a car. But Performance Toyota/Volvo helped me through the process. I had my last car, 15 years, so you can tell how much , I love car shopping. (Wink) But, Performance, was willing to act like my college advisor, and get me into a car, that was right for my budget and my life. Thanks Performance! read more

Unless you want to be ripped off and disappointed by every aspect of this company--from their lackluster customer service to the cost of their cars and repairs--steer clear. There are far better dealerships in the area, and a multitude of better service stations. read more

My Mom bought a car here from this dealer. The car needed service and was towed to the dealer. It has been sitting there for 2 weeks because I was told they are short mechanics. As of today they have still not even looked to see what the issue is with the car. So if you need your car serviced- be prepared to wait weeks for an appointment read more

I bought my new car here. I found this dealership on the internet by searching for the exact car I wanted. The staff was friendly and I did not have a hard time getting in contact with them. They also handled a complicated paperwork situation well. They gave me the best deal I could find on my trade in and also the best price (compared to 2 other local dealerships). It was a long drive for me but I felt that it was worth it. read more

Go to buy a RAV4 first Rav 4 has rubber hanging from the sky light on A pre-certified, the second one supposedly 160 point inspection and the radio doesn't work at all or any of the touch screen I take it back and put a new radio in ask him to fill up the antifreeze it's below the low line you think they could do that no this is not a reputable dealer I would stay away from it and go somewhere else. You post the truth on their Facebook they delete it, you post a post on Twitter they get it removed they don't like to hear the truth that they're wrong.they need to listen to the CUSTOMER. And they would be a BETTER dealer / service. If they just listened , now all they get is people telling them their Bad experience there. And they could change all this if the service person apologize for not doing what he was supposed to do in the first place and they actually fill the thing up to where I asked him this could all be resolved and they could end up with a better rating, ok Finally !!! Stacy Txted me saying bring it up so we can put some fluid in , she listened to what I asked and took care of it professionally unlike the Kyle I dealt with in the beginning. Moving the Rating up for her listening and doing what the customer asked . read more

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I reached out to Performance Toyota via a chat session and had a conversation with of sales reps regarding an 08 Toyota RAV4 that it's price was not available online. When I requested the price of the vehicle it was emailed to me by the sales agent who stated that it was provided to her by her sales manager. However, when I stopped by to take a look at vehicle it was priced $3000 over the provided sales price. I was then told that it was a different vehicle, but I know it was not since both VIN # were the same... I will never buy from Performance Toyota or Volvo and I will make sure that everyone around me is aware of how Performance Toyota, Scion, Volvo does business. read more

On or about 3 Nov 2018, I purchased a 2015 Toyota Highlander from this dealership. The opted to allow their third party vendor to take of the registrations fees, titling and license plate. After providing proof via mail (letter from the DMV) from my address in Virginia, I waited but was then informed via email by my sales person Kayli Andre. See email below please start from the bottom up: -------------------------------------------------------------------------------------------- Thanks, I got the license plate yesterday. Sent from Yahoo Mail on Android On Sat, Nov 17, 2018 at 9:11 AM, Kayli Andre kaylia@readingtoyota.com wrote: RG, I check with the back office and the deal just got done being processed. They should be sending you a refund check this week if they did not do it already. Regards, Kayli Andre Toyota Brand Specialist Performance Toyota Volvo 4681 PENN AVE SINKING SPRING, PA 19608 (610) 624-8705 http://www.performancetoyotapa.com/ -----Original Message----- From: RG Sent: 11/16/2018 3:19:00 PM To: "kaylia@readingtoyota.com" Subject: Re:Checking in Kayli, I spoke with your General Manager and he indicated that my refund and the charges for the service will be refunded to me. This is my third email requesting a status. Please response as I am tried of sending these emails requesting a status. Sent from Yahoo Mail on Android On Sun, Nov 11, 2018 at 5:11 PM, RG wrote: Please confirm you will be providing me my refund so I can proceed to the DMV for my license plate and registration. Sent from Yahoo Mail on Android On Thu, Nov 8, 2018 at 9:03 PM, wrote: Kayli, I provided all the proof necessary to process the titling dont understand why information is required. Please refund the taxes I paid and I will go to the DMV to get my license plate and registration. Thanks Sent from Yahoo Mail on Android On Thu, Nov 8, 2018 at 4:33 PM, Kayli Andre kaylia@readingtoyota.com wrote: Hello RG, I hope you are enjoying the Highlander. We sent everything over to take care of the titling paper work on the vehicle. They are asking for a utility bill for the address you are registering the vehicle at. They need this for proof of residency. Feel free to email or fax the paper. FAX: (610) 678-0949 Regards, Kayli Andre Toyota Brand Specialist Performance Toyota Volvo 4681 PENN AVE SINKING SPRING, PA 19608 (610) 624-8705 http://www.performancetoyotapa.com/ --------------------------------------------------------------------------------------------- Timeline: Nov 8 Kayli informed me I need more informaton Nov 8 RG reply stating I will purchase my registration--just send my refund Nov 11 RG--spoke with General Manager Jim Henne, who assured me that I would be getting my refund and my extended maintenance updated in the system so i can get my car serviced. NOv 17 Kayli--refund check should be on it's way Nov 17 RG informs Kayli I have my registration and license plates from DMV. On or around 11 Nov--got a call from Michael Gorftl--now my new point of contact--he would ensure my check would be mailed and my vehicle would be updated in the database to get my truck service per the maintenance agreement. Mike also told me that the 3rd party company when ahead to got my license plate and sent them to the dealership--I informed Mike that I email Kayli on 8 Nov informing her I would get my own plates. On or around 3 Dec. left a message with Michael providing additional information regarding titling. 11 Dec 2018--got a call from Linda Pontz title clerk, she ask about titling and my refund check, I told her I had my registration and license plates just send my refund check. She now wants to see a copy of the receipt from the DMV proving I paid for my registration, license plates and titling fee. As of today, 11 Dec 2018--still don't have my refund nor have they updated my information in the Toyota Care database so I can get my service maintenance completed as my maintenance light is on. I have tried to reach James Blickly, owner of the dealership but have not reached him as yet, and Linda Pontz indicated she did not know his contact info. I beg you don't purchase a car at this dealership! read more

No pressure, professional car dealership. We will definitely purchase more cars from them. The only thing that could have gone better was the wait time for the finance manager to prepare our paperwork. Overall it was a great experience. read more

My sales person was exceptional, and quick to assist in the sale of a great used vehicle. I realize that the used vehicle I purchased is based on a 'As Is' basis, But I had gotten the vehicle home to discover that the front disc brakes were well worn beyond inspection tolerances. The 'passed' inspection was completed within a 2 week of the sale to me. The issue was immediately brought to Peformance's attention via a phone conversation w/ a promise someone would get back to me. They never did. To me, SILENCE, speaks volumes in proving one's guilt. I believe that what goes around comes around. I will accept the responsibility to repair my brakes on my truck, BUT must let others know that the face of Performance may appear trustworthy, just dig a little deeper to ensure your experience isn't marred as mine was read more

Absolutely a pleasure to work with. They helped me make a great choice. I look forward to purchasing another vehicle here again.

Beware when purchasing a used car from here. I have had mine for less than a year now, have had to replace all 4 tires, catalytic converter and the exhaust. Turns out I didn't get a "deal" after talking them down 2 grand off the asking price. Should have went somewhere else and paid the same amount for a better quality car. read more

There are many used dealers in the area that offer better cars for a better price with much better service. Fortunately I had a horrible experience here and ended up finding a great car that same day elsewhere. When I showed up to test drive a car at Performance they handed me keys to a car that was already sold! The experience was bad from the sales people to the management. I would recommend looking elsewhere. read more

Definitely recommend this dealer. Great staffs, great people. This is a second time owned the Camry. I love my car. The sale consultant was taking his time with me and explained to me the different structure and feature on all the car that I was interested. He was more then willingly to help me out with whatever problem or concern with the new car. I sometime got email from him asking how I was doing with car. Small thing like that show how much they care about their customer. Performance Toyota Scion, you ROCK!!!! read more