Dave Lynch is an excellent craftsman when it comes to installing tile and if that's all you needed to be a good full service contractor Dave would be your guy, unfortunately this is where Perma Tile falls short. I have used Dave on numerous tile jobs over the course of many years. Dave has never been very responsive when it came to taking care of the occasional warranty repair, however Dave recently completed a job for our company that totaled approximately $27000.00 for mostly labor, on 11.18.2014 we received a call from the customer about a corner piece of tile that had fallen off. We contacted Dave the same day and have contacted him multiple times since and each time he said it would be taken care of that week. Last Monday 12.15.2014 I again attempted to get him to make arrangements with the owner to do the repairs. He called the owner only after I threatened to pay another contractor to fix his warranty issue. I called my customer that afternoon to confirm that Dave was scheduled to go out and do the repair, my customer said that Dave said he would be out at the end of the week 12.19.2014. I text my customer this morning 12.22.2014 and Dave still has not completed the repair, so I called another contractor (one I trust) to have the repair done this week.
There was a day when I would have highly recommended Perma Tile to anyone, sadly I have to withdrawal that wholehearted recommendation as Dave appears to have forgotten that if you take care of your customers then your business will flourish.
Hire Perma Tile at your own risk as his ethics aren't what they once were. read more