They ghosted me when I called about a problem with their job. The tile work was also badly done.read more

Very Professional, great communication, excellent quality of work, & always showed up on time…read more Thank You!

Kyle, Sam, and Josh, did an amazing job replacing cracked tiles. re-grouting our tub and shower…read moreareas and then sealing them all. Honestly it looks better than when we moved into our brand new build, and that's after 12 years of living here. Besides being timely, honest and professional they are all really good people! Highly recommended them.

Had Simply Restored out in December to deep clean our master shower and repair the grout and…read morecaulking. Josh was the tech who did the work and he was great. Explained the entire process step-by-step and then did really high quality work. Our grout and caulking looks like new and all soap scum was completely removed from the tiles. He also extended our grout to cover our separate tub, which was a nice plus. Josh was very friendly and efficient. Also, Kyle was very responsive in getting us the estimate, very easy to work with. Would definitely recommend them for any grout or caulking work and would definitely use them again when repairs are needed.

* NG Flooring** I…read morerecently had the pleasure of working with NG Flooring, and my project manager, Tobias, was exceptional! From the very beginning, he was incredibly helpful and truly understood the scope of the project and the timeframe I was aiming for. Given the complexities of other projects happening simultaneously, Tobias navigated everything with professionalism and clear communication. He set realistic expectations and timelines, which made the entire process much smoother. The final result exceeded my expectations--the new floors look fantastic! The team efficiently demoed the old flooring, reattached the baseboards, and even installed beautiful tile in the bathrooms. I couldn't be happier with the quality of work and the service I received. I highly recommend NG Flooring and give them a well-deserved five-star rating!

Communication was grat. Happy with the quality of work. Would hire them again…read more Communication was grat. Happy with the quality of work. Would hire them again.

Rafael was top notch, a true artist and artisan. He exceeded my expectations and I learned to…read moreappreciate tile installation watching him work.

I'm a little embarrassed to write this review, as Rafael did the work on my house in June of 2022…read moreand I'm only writing this review now. BUT, alas, here I am. 5 stars, but you knew that already, given the non-stop 5 star reviews that he has. And let me tell you, he earns every single one of those 5 stars in every single 5 star review, including this 5 star review. Rafael is professional, meticulous, friendly, respectful, and really does go above and beyond. It's great when you find someone that is a masterclass of their craft. It's good when you find someone that is competitively priced. It's nice when you find someone that genuinely CARES about their clientele and want their clientele to be 110% satisfied. It's AMAZING when you find a combination of all three. Seriously, you need tile work? Please, don't look anymore. You won't get better than Rafael. Book him. Be prepared to have your socks knocked off. If you don't believe me, well, then, believe my pictures. They speak for themselves. We got counter to ceiling herringbone in a ceramic 2x8 tile - not exactly a walk in the park, and a skill that definitely takes years to master.

My husband and I went to three local flooring companies and after getting a good scope of what each…read morehas to offer, we got quotes from two. The service provided by Kevin at Family Floors was by far more exceptional that we just had to go with them. Kevin spent hours pulling flooring samples and when we changed our minds and went from wood flooring to laminate, he just continued on, bringing us samples we could take home AGAIN to view. This made all the difference in the world. The other popular flooring store did NOTHING like that. He just left us to our own devices and we had to remind him to send the quote. Kevin was on top of it all, from helping us choose, getting a quote again and again, then the day of install he was here managing his guys. The men were very experienced and needed no supervision from my husband. I highly recommend Kevin at Family Floors and More.

We had a leak in a bathroom that resulted in a surprise renovation. We were recommended Family…read moreFloors & More from our plumber and we couldn't be happier! We used them only to source the materials, but I'll definitely use them again for any of our flooring sourcing/installation in the future. Their communication was excellent and so willing to pull samples for me and let me take them home to think it over! I felt confident any sample in their store would be of good quality. I appreciated their advice as it was my first time selecting tile. Definitely recommend and always happy to work with a small, local business.

Greg and his guys do excellent work. We had shower and floor tile put in by him and the finished…read moreproduct is exactly what we wanted. Grout lines are clean and uniform, color recommendations are great, tile is level. He offered us a fair price and worked with us as the work progressed and we are very happy with the results. I do need to apologize to Greg. I thought we had already posted but scrolling through, I realize we hadn't. So, here we are almost 4 years after the fact and I'm posting as we are having another tile job bid by them. So... sorry for the long overdue review Greg, BUT I will say the work has definitely held up and looks just as beautiful as it did upon completion. There you have it, a time tested review of excellent work done.

We took a long time to choose our pool tile. Mallory was extremely patient and kind and was very…read morehelpful throughout the process. While it was sometimes overwhelming with the amount of choices, Mallory always helped us to keep working through it until we found the perfect tile.

Huge shoutout to Jonathan for absolutely saving us in a pinch. Our contractors brought flooring for…read morea new room that was completely off from our existing flooring, and we were supposed to install the very next day. I called in the afternoon stressed out, sent photos over text, and Jonathan patiently worked with me to identify the exact match to our existing floors. By the very next morning, he had already confirmed the match, sourced it, and had everything ready for pickup that same morning. The turnaround time and customer service were honestly incredible. Thank God Jonathan was so patient, responsive, and knowledgeable. He truly went above and beyond to source the flooring ASAP and saved our project timeline. Highly recommend working with him if you need someone who actually cares and knows what they're doing!

Update- The owner acknowledged an error and apologized. This is rare these days yet the result…read moreremains unchanged. They have the products we are interested in, measured a model house and provided a quote. We found another installer that called them for a quote for the wood and The Floor Store salesman told the installer "they can't make up their mind" and provided him The Floor Store quote for our installation; cost us money and ultimately we purchased the flooring elsewhere. They provided our personal information to the installer we found. The Floor Store salesman is either petty or is ignorant of law.

Very disappointed in the service. It was apparent they did not want our business. Waited over a…read moreweek for a call on tile grout to be ordered. A call that was supposed to happen the next day but never did. After several calls we made to inquire what happened we were totally blown off & it was apparent they DID NOT want to do business with us. Too bad we were looking at tile for our new master bath. NO WAY would we purchase anything from the owner of this place & we wanted to do business locally!! Shop on people the owner is a........!!!!!!!

This was a horrible experience. Needed tile to finish a shower. Got charged extra for freight…read more The tile was never delivered, and they do not answer the phone or return messages. My credit card company can handle the money, but thought I would post a warning for future customers. Bad business!