I'm about to drive off in my brand new 2022 Kia Carnival! Thanks to Adam who made this possible! Great staff and awesome service here!

I used to work at one of the biggest car dealerships in riverside county, I saw how salesman used techniques to get the client to get a car they didn't even want. That's why I was sooo surprised to have gotten such amazing customer service by Bruce and Cesar, they did not push me into anything but actually HELPED me get into the car I've always wanted! Customer Service is outstanding, I will forever come to them whenever I need a vehicle, I've already started referring family and friends. Thank you so much for helping me Perris Valley Auto Center! read more

Perris Valley Kia - Car Dealers Near Me - Perris, California

I got a great deal on a late-model used Kia vehicle, in excellent condition! But it wasn't from Perris Valley Kia. My experience at Perris Valley Kia was awful. I found that salespeople to be dishonest (but don't take my word for it, look at the other reviews on this page). I showed up and when I realized that they had been dishonest over the phone, I pointed out some of the lies they had told me. I left without buying a vehicle, and I think you should do the same (or better, don't go to this lot in the first place). I recommend shopping at Enterprise Car Sales instead; they pleasant and friendly, honest, and have great no-haggle prices! read more

Te most rude and classless human beings ever! Actually the Temecula one too? Bottom barrel swearing and ranting about other customers and so damned rude . We were there to lease or buy and the car we wanted is not going to be there, ok we were going to look at an other vehicle but the attitude of the workers . Tatted from the digits to their eye balls swearing at people and trash talking every one coming in.. the sales manager just sat there watching and not doing a thing about it... I so can wait to type again and again ! read more

These are the only people who worked on my car & it continues to break down. I bought an overpriced brand new battery in March & also did the 60,000 mile service (which extends my warranty )from then a month ago & my car broke down. When I call them to let them know they told me to call a tow truck, which I did & he lets me know that my warranty isn't updated yet so he can't tow my car. So I paid them to service my car which they didn't do correctly because it broke down, & also paid to get my warranty extended which they also didn't do. Do not bring your car here ever. They just keep you on the phone & keep transferring you because no one know how to do their job here. read more

Just bought my wife a new car here. Adam and joe did a great professional job. I'm very happy with the quality of our new car and the professionalism getting it. Would recommend to anyone. read more

Car brought in under warranty. Had to get an engine repair. Had to wait 5 weeks for car parts to come in. Picked up car, car doesn't accelerate past 60 mph. I bring car back on a Thursday evening so they can work on car first thing Friday morning. It's 2:45 pm and car is just getting looked at. Wanted to bring car in the Monday that just past and was told I couldn't because no mechanics showed up to work. I should have ran then. I asked to see a manager and was told he wasn't available. No supervisor was available as well. I've owned a couple of Kia's and I have never gone to a dealer with such poor service. Run, don't come here! read more

Bought two cars from them within a month , over 50 grand and they can't own up and repair my wife's broken trunk after having it for a few months. Had to go to pep boys . Do not buy a used car from here , warranty is useless. read more

Part 2 of my review THE COURSE OF ONE WEEK TURNED INTO 4 MONTHS THAT THEY KEPT MY CAR WITHOUT PROVIDING ME A COURTESY VEHICLE !!!! Throughout the course of the six months I can count how many times and emails the manager of Kia Paris Valley communicated with me regarding the status of my vehicle!! I was never even offered a courtesy call by the manager Eddie to check up on the status of my car if I did not reach out to them they did not care nor work on the car there was a period of time where my car was not worked on for about two weeks! SO MUCH FOR THEM CARING ABOUT CUSTOMER SERVICE!! They don't care about anybody that is not buying a car and making them profit or commission they will put your car to the side and focus on the next customer not on keeping their customer satisfied and fixing their mistakes and problems with their vehicles but I bet if I showed up to purchase a new car they would all fight over who would get the sale!!!! When my car was apparently ready I went into the dealership to pick up my vehicle and as soon as I got into my vehicle and started driving out of their parking space My steering wheel was shaking so much that it felt like somebody forgot to bolt it back on and guess what I was correct!!! I immediately cut off the car walked inside to speak to the manager to come outside and check the car that he just personally handed over the keys to myself to drive off of his lot And when he got inside and saw how much the steering wheel was shaking he turned red of embarrassment knowing that they are full of it saying that they care about customers and they satisfy the customers needs he could not tell me anything to prove me otherwise and just like that they pull the car back into the mechanic shop and it took an additional 6 hours to fix the stupid mistake that they did not check before giving me my vehicle which could've cost myself an accident and even my life!!! The final day when I went into the dealership to pick up my vehicle I was already super stressed mad and angry of all of the things that they made me go through literally hell & back within those six months !!! Upon asking the manager secretary Carlos who sits in the entrance of the building about providing me with the keys to my car and the paperwork showing and proving that they actually worked on my car and that is finalized and ready to go the secretary started to act very rude and annoyed and was even screaming at me in front of customers, Quickly all the customers in the lobby turn their attention to the angry secretary who has no right to raise his voice at me over their carelessness And Unprofessionalism , what type of business treats their customers like that???? If you do not believe me look them up on the BBB they are not even credited by the BBB when I brought this up to the manager he just shrugged it off and said that the BBB does not justify a business customer service that it provides to its clients, LOL, this is the sole purpose of the BBB!!!! Anyways I got my car back and it seems to be working fine but I received A call from Kia consumer affairs stating that there is a new additional recall for my vehicle, at this point I am not going to take my vehicle back to Kia Perris Valley for them to fix this new recall . PLEASE CONSIDER THIS BEFORE GOING INTO PERRIS VALLEY KIA And I hope that KIA CONSUMER AFFAIRS SEES THIS MY CASE # is 14106671 read more

My family and I have been coming here for years for our cars. I have never had a bad experience here. Everyone is always so nice and attentive. I went in to trade in my 2012 Kia soul and got a bran new 2023 kia forte. I was so happy with everything! I love my new car! I want to especially thank Michael for everything you did for me! I really appreciate you! Perris kia will always have me as a customer. Thank you again everyone! read more

Great customer service. Bryan Flynn was incredibly helpful, clear and transparent with all of the information and pricing. Extreme friendly and polite. I had to drop my car off, so he ordered me an Uber to take me home, at no additional cost. read more

We have bought 6 cars prior to this Kia and this was the BEST experience yet!! Cassandra was AWESOME! There was very little wait, she had the car ready and the financing was easy, Thank you Cassandra for making this so easy!! And your nail game is fire! read more

I had a very good experience with this company. I feel like I got a very fair deal in this type of economy. I worked with a guy named Michael Campoverde and he was really great. If you do your homework, then I would recommend. read more

The service department really put me in a bad situation.. My car has been there since Last Thursday.. Nobody calls me to update me I have to follow-up.. I asked the service manager for a loaner so I could get to work and pick up my kid from school.. He said they don't give out loaners until they know who is responsible for the charges.. Weird........... I get it they don't care because it is not their situation.. You can tell when a company really cares about it's customers.. Perry Valley Kia does not. read more

On Saturday 2/9/2019 I shopped for a new Kia Sportage. From the moment we stepped on the grounds we were happy we did. We were working with Adam Awwad and several other employees. I was happy to have purchased a 2019 Kia Sportage EX. They worked with me and my budget being I paid cash for my vehicle. I would recommend those in the area for a new Kia see Adam Awwad and the entire staff. They will not disappoint. I received a follow up call from Adam to see if I had any questions about the vehicle. Lot's of bells and whistles people to learn. Thank you Perris Valley Kia.... read more

So I must say that I was pretty annoyed byThis dealership a couple months ago I purchased a new Cadillac XTS off them and recently my wife was looking for a new car so I felt like since I bought my xts from Kia that they would treat me good that was not the case !!! They are lieing cheats at this location and very rude the only sales man that's worth talking too his name is Mo and I feel sorry he has to work for these people my wife and I got the run around from them for 2 days and never got into are vehicle all they want to do is give you a high payment they do not work with you I do not recommend this dealership read more

I thought about all the horrible reviews and said I am going to give them benefit of the doubt. Was I wrong! I should have never stepped foot in this dealership. I will never buy a Kia again jus bc service is horrible. They act like they doing you a favor, like u didn't purchase a Kia from them. I have to mention Jessi, Eddie and Joe all were horrible people. Just like they own the dealer and u taking money from there pockets. Harada making millions and u MF think its ur dealership. Laughable. I am not only spreading the word with all I kno but SM too. I suggest u take ur Kia to Temecula or anywhere else. Garbage read more

First of all they did give me a good price for the car. But after negotiating price and interest rate with salesman. The finance person changed price and interest rate.Should have been tax and license only. But things were added to the car that I didn't ask for. I should've paid more attention to what I was signing. Extra $1400 . Went back to Finance office door was locked and she was not around and still has not return my calls.I tried to call back call five different people at Kia including the manager and no call back. Had car only one week and Dealer turned off XM radio. Gave me the car really dirty. read more

Perris Valley Kia - Dirty back window couldn't hardly see out - Car Dealers Near Me - Perris, California

I wish I could rate this place a 0000 I brought my car in to replace a door handle and then got a call that my car would not start . I came down and was told my car needs a battery I called AAA to have the battery installed my car the wouldn't start they brought my car to the back to check why it still wouldn't start I was then told I had a bad starter I stated it's intermittent issue please make sure they stated 100% the starter was bad I paid the $900 for the new starter weeks later the car again would not start bi then found a YouTube video with people with the same issue with corrosion in the fuse box around starter relay then cleaned corrosion and replaced relay and issue is now corrected I followed the same steps my issue is resolved don't go here they don't know sh***t I lost a grand for a$35 rely it's a dealer not a backyard guy I just want everyone to know stay away read more

This dealership is all false advertising. I did a application online and some women calls me right away and says I have been pre-approved and to go down there and pick out a car. I told her to please make sure I will not have a problem getting a car she said "No Problem". So I pay someone to watch my kids cause my wife is at work and I drive down. So I call her 3xs and I cant get a hold of here. So I get there and I ask for her and I see her driving down on a golf cart with the finance mgr. I told her hey I been trying to get ahold of you. She said oh I was getting food for everyone. So she was not even a sales person. So anyways they run a car to a bank and they cant finance me cause I dont have enough credit. SO WHY IN THE FUCKING WORLD THEY SAID I WAS PRE APPROVED. "NO CREDIT NO PROBLEM" YEA FUCKING RIGHT. JUST A WAIST OF TIME AND BABYSITTING MONEY..... read more

The salesperson Linda did a very good job making us feel comfortable buying from this dealership and secured the sale almost as soon as we showed up, which was then almost immediately lost upon entering the building to finalize and sign paperwork by the older gentleman running up with what was either an overtly good cop/bad cop routine or him overstepping quite heavy-handedly and changing the overall mood of the sale from "let's sit down and sign some papers so you can drive this car home" to "they're trying to take advantage of you". This was made somewhat worse by your finance department rushing through what could be considered crucial details concerning what was added to the final cost and why. Him trying to dismiss any concerns we had by stating I didn't understand, that he had informed us there would be an increase earlier, and that the numbers are correct instead of simply listening to me asking him how the price he showed us had changed and been more up front about what was added to the price, why he thought it was necessary based on previous sales or customer feedback related to maintenance, and took the time to slow everything down initially I likely would have wanted the warranties and whatever extra he was adding to "protect my investment" had I been talked into seeing a need for them. Instead we immediately took two opposing sides and I ended up doing my best to cut whatever extra I could from the contract to lower the price even further just in case. Having said all that, he actually did an amazing job at meeting our expectations for our monthly payments, our rate, and overall cost once everything was settled and for me that overshadows the majority of my negative feelings towards the process at this dealership. read more

Very disappointed bought a maintenance warranty for my kia. Took it for service in Perris Ca. With Carlos very rude he even screamed at me cause he wanted a policy number that I didn't have with me, had to call 4/5 times el cajon where I purchase my Kia very nice helpful personal Sol and Jessica got upset cause of the way I was been treated at perris Kia service , thank God for them that they solved the problem for me, I am very greatful. Carlos at Kia perris ca had told me there was no manager Eddie Benites available and he screamed at me till finally I said " why are you giving me such a hard time " . His answer was let me see what I could do and hang up. read more

Went in on Black Friday to look at used cars, and got a great deal on a new car. Everyone was nice and helpful, and our salesman Gio was very good read more

Honda Element 2003 - $4500: I really would love to give them 3-4 stars, but unfortunately they made a mistake in selling me a car that wasn't safe to drive. After a week of driving off the lot, they alerted me that the car needed to do a smog inspection. I asked if I could do the smog check myself since about 1.5 hours away. They said yes, but then I got an ALARMING text message that I needed to get it back to them for a full safety inspection. The general manager admitted they should've never sold me the car, I wanted it in paper - but they never gave it to me... this is coming from their general manager Joe. (I understand - they need to save their business from any lawsuit.. ie if I got into a car accident after driving it off the lot.) So here's the most info I have: Their service apartment is not in touch with their sales apartment. read more

I had my Kia Optima towed to this dealership last Monday because it stopped working.it would turn on n off... it also had a factory recall for an update. I was told by Carlos my car would be the first one to be checked out Tuesday morning and he would call me to see what was going on with the car.. of course that was a lie. My husband had to call and find out. He decided to call me after my husband spoke to him. When I picked up the cat I didn't notice the fin to my antenna was missing until later on in the evening. I called the next day to speak to Carlos and was sent to his voicemail. I left plenty of messages and he never called me back. Never take your car here for service! read more

Perris Valley Kia - Missing the fin for the antenna on my Kia Optima... thanks to the incompetent technicians at Perris valley Kia. - Car Dealers Near Me - Perris, California

This was my first purchase at Perris Kia, I've always purchased from Kia Temecula and never had a problem (3 different cars to be exact! ). BUT I live closer to Perris so I decided to go there. I had a trade in of my 2016 Kia Forte which they were to pay off! But to day I received a notice that Kia didn't pay the full payoff amount, now their finance department is not returning any of my calls! I found out about this 2 days ago and have now left 4 messages, the last message was for the manager we'll see if anyone responds now. I'm very disappointed with Kia customer service at this point! read more

I just leased my 2nd car with Perris Kia. The sales manager Shawn Orr was the best! Got me the best deal on the car I wanted. I am so happy with my car, I love my Optima! And the sales consultant Adam Awwad did a great job showing my the car and giving me information on how it works before I left. The finance manager Estefan Maud, also was fast and great to work with. I would recommend anyone looking for a great car to go to Perris Valley Kia! read more

Perris Valley Kia - Car Dealers Near Me - Perris, California

Great service! I set my appointment and brought my car in with their service advisor Eddie Venegas. Eddie made sure my visit went smoothly and went over what was done and what was recommended. I even got a car wash and vacuum! I definitely plan on bringing my vehicle here for service now, as I feel I can trust this dealer to take good care of my car and provide great customer service. Thanks Eddie! read more

Steer clear.... Sales guy Adam was good although tried to sneak in gap insurance. Finance manager on the other hand...yikes. read more

On Tuesday I stopped by to view and test drive the Kia Sportage. Arturo answered all my questions and was very helpful. Mr. Avalos the General manager and I talked and on Sunday I came in to buy the SUV. It was a great experience and I got a great deal. Thank you everyone. Chris read more

(0 STARS) I made appointment a week ahead of time for 2 recalls. I have an early appointment to drop it off 8 am. I asked what time do they close so I know when to pick my car up. The girl informed me that they might not get to it today so they get to it tomorrow. WTF.I said my appointment is for Tuesday not Wednesday. ( I asked for a loaner since its over night, they don't do loaner cars. Well your not keeping my car) She told me that Tuesday they only have 2 tech on staff and there are more cars ahead of me from yesterday. I asked why did they make an appointment for me on Tuesday if knowing that they only have 2 tech on staff?. Her reply Cause the computer lets us make the appointment, so I asked "IF you service department knows that your understaffed on Tuesdays, Don't make the appointments. Her responses again is to blames the computer. So not only the service department wasted my time and gas for driving there, they also wasted my husband time and gas. Then she continues to tell me that they have more tech on staff on Thursdays and Fridays.but I have an appointment today which is Tuesday. I ask for the manager and she said that he not here, so convenient right. I also mention this is the reason that their reviews are so bad online. I was pissed and I left. about 10 minutes later she call (I'm on the freeway by then) to let me know that the service manager (he happen to show up when I left) told her about the recall about the oil drip pan and computer software update and she didn't know any factors of the recall so I can come back and drop my car off. I told her that being in the KIA service department she should know about the KIA recalls and what is the procedure is for it. They need to all have classed in customer service. I also told her there is no way in HELL I will ever take my car back there. STAY AWAY FROM THIS DEALERSHIP!!!!!! read more

PERRIS dodge worst customer service Buy a car from them An can't even fix anything without charging you for it when car has warranty but oh it don't cover that . Don't buy cars from here !!! read more

Juan and Joseph were very friendly, helpful and informative through the whole process of buying a new car. We would highly recommend this dealership when you are in the market for a vehicle. read more

I just got my Kia Sorento and everything went smoothly. I knew what I wanted and was unwilling to bargain for anything more or less. They honored the TrueCar price I had and worked with me on the monthly payment. Adam was willing to work with me on my requests and it turned out well. At my request they did not run my credit and worked with me on the payment until I was ready to buy. Once ready to buy we did face a little longer of a wait than I would have preferred, but we found out they were down a finance person, and the finance woman, Estefania more than made up for lost time by being incredibly quick and professional. Total time at the dealership was 1130-230 including test drive. Start to finish! Not bad. read more

DO NOT BRING YOUR CAR HERE. Made a appointment for maintenance & to check a few things out, went to drop off my car, I was telling the adviser my concerns & he seemed like he didn't care to hear what I had to say just wanted to rush it, made me feel uncomfortable to say more so I left it at that and just called them later in the day to tell them the rest of my concerns. 4 days later I call to check on the progress, they said they needed to keep it longer, a week later they call to say it's ready, I ask them what they did to my car they couldn't give me any details they told me I'd have to ask my adviser. I went to go pick up my car to find out they didn't do a single thing to it, the guy that was doing the paper work was very uninterested very brief, said he didn't know anything then told me I'd have to ask my advisor who wasn't there. Literally struggled without my car for a week for them to not do a single thing no oil change no alignment, no rotation, nothing extremely unreliable and rude don't bring your car here read more

I get all of my services done here. I am patient and knowledgeable about cars and have never had a problem with getting my car in. I would recommend not to expect every dealership to be the same since they are individually owned and wait times/ prices change. read more

I would be giving 0 stars if i could, I have called five times within a period of 2 weeks, each time I've left a voicemail to the service department. Since This Kia could even be bothered to call me back, I called a different one (MUCH BETTER EXPERIENCE). Just for kicks I decided to call this Kia service department one more time, and surprise, surprise no one picked up . Do yourself and favor don't come it's a particular Kia dealership. Go somewhere else, anywhere else but this one. read more

This place has the rudest, most unhelpful people I have ever encountered. I went into the dealership to test drive an Optima. First of all, the sales people looked at me & my friend like we were bugging them! After telling them my purpose, they said, rather dryly, "Someone will be with you shortly." This turns into 15 minutes later! This dealership is the size of a damn Denny's and it took 15 minutes for a salesperson to come help us. After he came, he showed us an Optima EX and asked if I would like to test drive it. I laughed & said that was my whole purpose in being here and he just glared at me. After taking my license and going to get the keys for the car, me & my friend waited outside in the heat for 5 minutes before the salesperson came back out. During the test drive, I was asking him questions about the car and he was just giving one-word responses. He acted like we were inconveniencing him! After we got back, I said thank you for your time and asked for a card. Without saying a word, he gave me his business card, and walked off! Just an awful experience! read more

OVERALL If you don't mind some racism and hard sell techniques then you might be able to get a good deal here. THE GOOD The dealership had several different rebate programs that you might qualify for. I only qualified for one which was a competitor conquest rebate. They also had recent college graduate rebates, customer loyalty (you bought a car there before) rebates and military rebates. They also had a program where you got free oil changes for 2 years. The only other good thing I can think of is that they sell Kia which seems to have a lot going for it right now. THE BAD When I first met the salesman he was pretty nice. His name was Robert if I remember correctly. We chatted about what I was looking for and he was knowledgeable about the cars specs and features. I took a 2013 Kia Optima for a test drive and really liked it. I had been looking for a new car for a couple weeks already and had taken lots of test drives. After driving the Optima and learning about some of the programs the dealership offered like free oil changes, I was really excited. I thought I'd found my next car! So in order to find out how much exactly the car costs, the dealership needed my license and car keys (so they could test drive it for trade in value). I gave them both and filled out all the paperwork so they could run credit checks and do whatever else it is they do. While we're are waiting for the paperwork to process Robert and I are chatting back and we're joined by the assistant manager, John. When these two find out I just moved here from Wisconsin they begin to inform me of how things work in southern California. They start telling me how I'd be dumb not to buy their lo-jack service since we live next to a third world country. The whole conversation was a mix of RACIST remarks and constant UPSELL techniques. The paperwork finishes and we go in to discuss the numbers. I'm so happy at this point to get out a very uncomfortable conversation with these two. But little did I know it was going to get worse. John lays out the contract and sticks a pen in my hand and starts pointing to where to sign. I laugh it off and tell him I'd like to actually read it first. I also remind him for the 5-6 time that I just want to know the price so I can sleep on it. As I look over the contract I notice that the price is about $7000 more than the sticker price. I ask John about this and he talks for several minutes without actually saying anything. The message was basically "we added in some things to help you because we're nice and want to help you" and "things cost more in California, if you go anywhere else it will be even worse". I'm pretty frustrated at this point so I tell them that I want to think it over for a night. I ask for stuff back. Robert leaves to go get them while John continues to hard sell me. I politely say no in every imaginable way I can think of. To his credit, he will not give up. 10 minutes later Robert comes back but he DOESN"T have my KEYS or LICENSE. This process goes on for another 10 minutes. I'm trying to remain nice for some reason but having a really hard time doing it. I finally get my keys and license back, grab the paperwork and try to leave. They follow me out to my car, still trying to hard sell me and finally when it's clear I'm going to leave he says he wants the paperwork back. He's worried that I'll take it some where else or something. Of the 12 or so dealerships I went to this one was by far the worse experience I had. Just be ready for this if you go there and try to avoid these two salespeople. read more

I went there in June of 2012 hoping to buy a brand new car. I have to say that this dealership employ one of the rudest, meanest, most disrespectful salesman out there. This person's name is Adam. I will NOT tolerate such attitude. I am the customer!!! I walked out and bought one from DCH Kia of Temecula that same afternoon. I have notified their manager before I left. You all have been warned. read more