So just got more correspondence about Kia, a letter from the company the car was financed through.... Saying that the rescinded the deal because there was missing information from the application and other letters saying we were approved but now the approval has expired. .... At one time I Thought they were great, Jeremy and Jesse are good, but it is obvious they would be better off at a not so crooked dealership!! read more

PERRIS dodge worst customer service Buy a car from them An can't even fix anything without charging you for it when car has warranty but oh it don't cover that . Don't buy cars from here !!! read more

At 1st, I had no problem. but after I inspected the car and drove home I pulled the airbag label off of the glove compartment that said " removed by owner" and it peeled the vinyl off of the glove compartment. I returned the next day and they said come back on Sat. I came back on Sat and the lady in the parts department said they would not pay for it, I talked to the sales manager and the sales associate and they said they would take care of it when the part came in. ... Since then it has been over a month and I have called multiple times and they always tell me they will call me back since nobody knows what is going on Still nothing. The worst costumer service I have ever experienced. Thank God it wasn't anything to major on the car,or I would be out of luck it seems. read more

I just got my Kia Sorento and everything went smoothly. I knew what I wanted and was unwilling to bargain for anything more or less. They honored the TrueCar price I had and worked with me on the monthly payment. Adam was willing to work with me on my requests and it turned out well. At my request they did not run my credit and worked with me on the payment until I was ready to buy. Once ready to buy we did face a little longer of a wait than I would have preferred, but we found out they were down a finance person, and the finance woman, Estefania more than made up for lost time by being incredibly quick and professional. Total time at the dealership was 1130-230 including test drive. Start to finish! Not bad. read more

I get all of my services done here. I am patient and knowledgeable about cars and have never had a problem with getting my car in. I would recommend not to expect every dealership to be the same since they are individually owned and wait times/ prices change. read more

I have bought many cars in my life time but this place is by far the worst place I have ever gone to it was like they didn't even want to sell me a car. I was told they needed to call the bank and it would take about an hour or so and was ask if I had anything I need to do and they would call me so I went to lunch thinking they would call me I don't know why but I never got the call so I went to another dealer and I was in and out in about 2 1/2 hours so as I was driving home in my new car I gave them a call and ask did they get a hold of the bank I was told they where waiting for them to call back so I told them okay. As I drove pass the dealership I thought I would drive up and let them know this is what happen while you where waiting for the bank to call you and I told them they where a joke and a waste of my time. So my advice to Perris Valley Kia if you want to sell cars never let the person you are selling it to leave because that tells them you really want to make that sale that is car selling 101 and if you tell that person you will call them in a hour do it even if it's not with good news you guys are what give car sales men a bad name. read more

I would be giving 0 stars if i could, I have called five times within a period of 2 weeks, each time I've left a voicemail to the service department. Since This Kia could even be bothered to call me back, I called a different one (MUCH BETTER EXPERIENCE). Just for kicks I decided to call this Kia service department one more time, and surprise, surprise no one picked up . Do yourself and favor don't come it's a particular Kia dealership. Go somewhere else, anywhere else but this one. read more

DO NOT BRING YOUR CAR HERE. Made a appointment for maintenance & to check a few things out, went to drop off my car, I was telling the adviser my concerns & he seemed like he didn't care to hear what I had to say just wanted to rush it, made me feel uncomfortable to say more so I left it at that and just called them later in the day to tell them the rest of my concerns. 4 days later I call to check on the progress, they said they needed to keep it longer, a week later they call to say it's ready, I ask them what they did to my car they couldn't give me any details they told me I'd have to ask my adviser. I went to go pick up my car to find out they didn't do a single thing to it, the guy that was doing the paper work was very uninterested very brief, said he didn't know anything then told me I'd have to ask my advisor who wasn't there. Literally struggled without my car for a week for them to not do a single thing no oil change no alignment, no rotation, nothing extremely unreliable and rude don't bring your car here read more

I made an inquire through Sam's club looking for a Sportage. I received an email From Monique Espinoza asking what she could do to earn my business so I sent her a detailed message and she never replied. Days later Monique again emailed me and said she hadn't heard from me and again asked what she could do to help me. I wrote her again with a detailed explanation, and again never heard back from her. By this time I was not happy with being ignored so I called her and asked why she failed to respond. She was raddling off excuses as fast as her tongue could move, never allowing me to get a word in. Finally I said, "Hold on, your talking too much and too fast, let me speak". CLICK...! She hung up on me.. This is how Perris Valley Kia treats potential customer. After reading the numerous terrible reviews of all departments ofthis dealership, talking to Monique made the reviews all clear. This garbage about a loving family business is all BS. A family business doesn't make it a good business. Hitler had a family..! This experience along with reading their reviews has convinced me that there is no possible chance I would ever consider doing business with this place. Thank you for showing me the light, Monique, and confirming all of the stores bad YELP reviews.. read more

Perris valley Kia was the first stop I did to purchase my very first vehicle. Everything went smoothly and went by pretty fast. The sales man Arturo was very kind to me and my sister. It's been 3 months that I've had my car and I love it. Theres a few things I don't like about the dealership.. One, I wish they had a 90day no payment. Second, I received a complimentary free oil change but when I wanted to use it, it was like the coupon had disappeared from my emails (that's weird). & Third, when I called to asked if they did first time free oil change they told me NO which I just thought that was completely dumb especially after purchasing a vehicle from them. At least a 6 month free oil change would be great! But I honestly don't think they appreciate their costumers enough. I think if I was to go back in time I probably would of gone somewhere else. read more

Carlos is amazing and helpful! I will keep bringing back our Kia for maintenance and service!

This dealer was nice, like all others, when I bought a car there. But I traded in the car that I bought from them at a different KIA 3 months later. When I traded it in, they were supposed to send me a check for the insurance they charged me when I bought the vehicle. That insurance company sent the money to them, and they never sent me the money. They claimed to send it in the mail. One month passed, and they keep blaming it on the mail. Then I called and emailed, and they kept ignoring me. Two months later, and still nothing. I called Kia Corporation, and they tried to call them, and they did not answer them either. I would avoid this dealership. The other dealer was wonderful and very helpful with all my concerns for my new car. I don't know why dealers are so different for the same car company. read more

Hondas and Toyotas sell better because they're user friendly. Take headlight bulb replacement, for example. Kia requires removal of housing or bumper, just to change a measly bulb. Screw you, Kia! I like being able to change my bulbs right then and there, at the parking lot. You'd have to be BEYOND RETARDED to pay the dealership for service that an owner should be capable of. read more

Eddie Venegas and Jose Sales GM got me in and out with exceptional time! Excellent service experience!! 10 read more

Perris Valley Kia - Car Dealers Near Me - Perris, California

My husband called to make a appointment for my optima due to a recall and engine light turning on. He called and left a voicemail. It took a couple of days for them to call back. Although waiting was frustrating, I am a happy customer. They took care of my car and fixed it the same day! My husband was happy with their service also and he's very hard to please. read more

I came in with a very slim chance of buying a vehicle because I wanted a low payment and apr but, had bad credit, a negative and not a lot of money to put down... MO was my sales rep and worked with me on the car I wanted and took the time to see if I was happy.. Freddy was the gentleman who came over and worked the financing deal and ULTIMATELY was able to work a payment out to my liking and got me into a 2019 Kia Optima which I love. Estefania wrote up all the paperwork and was super funny and sweet. The overall experience took a while because of my behalf but, I enjoyed and am very appreciative of everything they did to get me into a new car! HIGHLY RECOMMEND read more

What can I say.. the reviews speak for themselves.... I work in Orange County and live in Jurupa valley. I bought my 2021 Kia Nora ev from this dealer. I cannot come during the week as I work in the OC. I have made three service appointments on saturdays to have my coolant done on my electric vehicle. I called three weeks ago and explained that each time they say there is not a tech that is trained on the weekend to perform this service. When I called the service advisor three weeks ago I let him know that I need someone trained to do the coolant service and the vehicle is all electric. He said no problem and he re scheduled me for this past Saturday 4/8 and assured me the master mechanic would be there to perform this service. I showed up on 4/8 and arrived at 8am for my service appointment. Gave them the keys and assumed all was fine. I get a call an hour later at 9am and get told they have bad news and that nobody can perform this service! This is the third time I have driven the 30 minutes on my busy weekend to come to this dealer. I was told I Would be getting a call from a supervisor and that I would be getting a discount. So far I have not received either and still have not gotten the service done. I was promised it would be done and the service advisor wanted me to come on the Saturday he worked so he could personally oversee this issue. Complete waste of time and money and still no resolution. read more

Excellent customer Service!!! Thank you Bryan Flynn I am happy to say I'm pleased with the outcome Bryan kept me informed at all times and I was treated with respect and Professionalism at this Kia! I highly recommend this Kia dealership!! read more

Went to test drive a Kia Soul for my mother; Salesman Adam greeted us and was BY FAR the best salesman I've ever experienced. He didn't pressure us, he was patient, showed us many options, was very informative, all around super wonderful! HIGHLY recommend him! His manager was awesome and worked with us. The finance processor Stephania was also great. In and out super quick. A great car buying experience read more

Perris Valley Kia - My moms new Kia! - Car Dealers Near Me - Perris, California

I recently purchased my first car with Kia. I really didn't plan to go in there because I knew I wouldn't get approved for a new car. But ended there somehow, and Arturo and another gentleman were positive things could look good for me. Sure enough, Jesse pulled it off and helped me purchase my new car. Everyone was nice and helpful. Thank you guys. I appreciate the help. At the end of the day I felt like these guys did what they could to help, and for that I appreciate all the hard work. And so far, I've had no problems with my car. A small detail needs a fix but I'm sure they will be able to help. Thanks a bunch! read more

It is amazing to me to see all of the horrible reviews regarding customer service and financing issues. I am speaking on my behalf that I had an amazing experience with the purchase of my 2015 Kia Soul. Ronny was an outstanding salesman, very knowledgeable about the vehicle and so helpful. Financing considering my crappy credit was also a breeze. I knew I was getting a very decent deal considering I had researched pricing and interest rates. Genevieve called me the following day making me even happier by lowering the payment by 10 bucks a month. I have an outstanding bumper to bumper 100,000 mile warranty (peace of mind has no value). I just wanted to share my wonderful experience with Perris Kia despite a lot of negative feedback. Mine was positive and my mom is looking to purchase there as well. Thank you Ronny, Ron and Genevieve for all your help and doing the best you could do with the situation I came to you with. Love my Kia Soul.................... read more

I recently leased a 2014 kia forte in April and absolutely love my car. I had no problems with it at all. Lauren the internet sales manager was very helpful. She made me feel at ease since Im 20 yrs old and alone leasing a car. Although I havent had credit for more than 1 yr and a half she pulled some strings to get me on a lease financed through Kia with no money down. I walked away happy and satisfied. Thank you Lauren!! read more

Had a great experience at Perris valley auto center today.., my car dealer Jeff wasn't pushy or annoying as most are he was very laid back and let me look at what I wanted not what he wanted to sell! Him and finance guy Cesar took their time with me and my situation and did everything possible to make sure I drove off the lot in the car I wanted! Huge thank you to you both I will definitely be reffering family and friends and we will be back when were ready for the new family truck! I love my Chevy Malibu couldn't be happier! read more

Perris Valley Kia - Car Dealers Near Me - Perris, California

I have never heard of a dealer keeping your car for 7 days JUST to have a diagnosis. My car is brand new, not 40 years old. I have had a Ford, Chevy, Dodge, and Saturn and NEVER has my car been kept for more than 2 days and that being diagnosed and fixed. And to boot Kia will not provide a rental until the car is diagnosed and if they need the car longer to fix. So meanwhile people have to find other means of transportation. I will NEVER bring my car to this sevice center again even if I have to drive to Cerritos! . read more

Horrible service in the service department. Carlos in service told me car was ready and could be picked up on a Friday at 5pm. I arrived at the dealer the next day ( Saturday ) only to find that the engine was still disassembled. I was also surprised with a $500 bill for a warranty diagnosis? I spoke with the manager Eddie who refused to waive the fee for warranty inspection and had to deal with quit an obnoxious women who works the counter in service. She was literally laughing that I was upset they lied about the car being ready the day before. Avoid this dealership like the plague. read more

Went in today to look at a vehicle. Everything was nice and smooth at the beginning. I had chosen which car I wanted, filled out the credit application and all. After filling out the application, the salesman comes back saying he spoke to manager and I can get approved, no questions asked for 650/month! He stated they didn't run my credit through any banks or anything. Seems shady as hell to come back with a payment that high and not even check my credit which I know for a fact is over 730. I'll take my business somewhere else. read more

Just purchased an Optima with the incredible Arturo Barba I completely recommend him. Thank you so much for making my experience an unforgettable one and thank you to the amazing team at Perris Valley Kia. Loving my Optima so much!! read more

Took my car in for service . Took them about 1 week to find out I had extended warranty.After 3 weeks finally get a call to pick up my car since my engine gave up they had to replace it .Had to keep calling Carlos to check up on my car . Ended up missing stuff from my car as far as valuables. My fault I didn't get them out but ended up missing my watch .I brought it to there attention and of course everyone in denial . Fucc this place read more

Adam Awwad was our sales rep, great sense of humor and good personality. I let him know what I was able to work with and he did what he could to meet me as close as possible on a brand new car. He told me to just pick a car I like the numbers can always be worked with. It was a fairly quick experience. My deal seemed good to my knowledge and he seemed pretty upfront with everything. I had bad experiences before with other dealers reps installing hidden fees or interest rates that didn't add up, Adam seemed pretty trustworthy, so hopefully it works out for the good. read more

Yelp really needs a 0 star option! I bought a sedona here 7 months ago. My experience with our sales rep here actually started out great. Super friendly, didn't need to haggle, made us feel like we would be well taken care of after we walked out the door. As we left the day we purchased, their gas pump "was broken" and there was "no manager on duty with the company card to fill my tank". The car was running on fumes.. So I was told to fill it up, send my reciept, and they would reimburse me. After sending in my receipt and being promised by 4 employees in 7 conversations, both in person and via phone, I STILL haven't gotten paid. After so many failed efforts, I finally gave up. Which is exactly what they bank on. Be careful, once you drive off the lot they will not hold up any promises made. read more

don't come here they scammed me 300$ just to keep my car there for a week, not do shit, have the same check engine light that was there when i dropped it off still on my dash board when i picked it up, delete the code and send me out the door. read more

I had purchase 2 Kia stingers from this location! The first time I bought the car I was extremely happy with it but unfortunately I crash it! I went back for my current stinger and I was so excited about getting my new v6 stinger that the manager trick me into getting a GT vs theGT1 and dealership never kep their word on fixing the issues they promise me!! One was to pay two car notes for my car , two was fix the paint chip that the car had once I was going to purchase it..three he lied to me and said that the Gt1 did not come with a sun roof and other features!! When I went back to Correct this issues they acted like I never purchase the car there!! Damm shameful to run a business like that! It's my fault for not doing my research but since they had good rep with me I had no issues but guess not! Moral is get it in writing and do you research before anything over this place is not a place to purchase a car! I will not recommended or buy any other cars from There!!! read more

I love Perris Valley Kia!!!! I have purchased 3 Kia's over the last three years. Two at All Star Kia in San Bernardino and one at Perris Valley Kia, I do have to say that I had a much better experience at Perris, Everyone in the Sales department are so willing to help you out and they don't take hours and hours to do it., The other day my Sorrento's transmission sensor went out 34,000 mile on it. I called Perris and spoke to Jesse who said have it towed here and I'll be happy to service your car, even though this kia was not purchased here. Kia towed my car, I didn't even have to go to the shop to get the work started. All day long Nick kept in contact with me to let me know where they were and what was going on. They had to keep my car but next morning, I spoke to both Nick and Jesse and was told my car would be finished at 4:30. At exactly 4:30 Jesse called to let me know my car was finished. I drove down there they handed me my keys and out the door I went. I will be purchasing my next car from Perris Valley Kia!!! Thank you guys. read more

I want to thank Arturo B for helping get the car of my dreams. He was so helpful and did everything for us. He and his team are amazing. I would highly recommend Arturo for anyone looking for a car at Kia. read more

Help a friend pick up a vehicle here. A week later I came back in a got a Kia Sportage. Then 5 days after that came back again a got another sportage for my wife! They will take great care of you and promise you everything under the sun until you drive off the lot! Once that happens your less than a piece of garbage to them and lie to your face! They'll never get back in touch with you EVER! This is my second sportage and my wife's first! Thanks to this dealership it WILL BE OUR LAST! read more

This location offers absolutely outstanding service compared to 3 other Kia locations. We have the 2014 Kia Optima EX, we had experienced engine failure almost 2 hours from home (which we later found the engine failure was due to recall) and Eddie Venegas of Kia Perris took us in immediately from breaking down on the freeway and got us serviced and repaired. Today, another service member Angel Trujillo went the extra mile to help us setup a local service appointment to address an issue with the front passenger brake caliper after having a brake service at their location. This type of professional, supportive service is a huge factor in keeping us loyal customers to Kia Perris and to Kia in general. Despite the many recalls on our car, we do love our car and we are sincerely grateful to Kia Perris and hope they get the recognition they deserve. read more

Sales rep jaime seemed to have a bit of a attitude, seemed as if he just wanted to hurry up and make a sale vs allowing us to take our time to go home and think about it. I don't not recommend this place! I would rather drive to L.A and deal with a patient sales person. read more

Oh m g!! Me and my husband are looking to buy a new car. So we went in. The guys there are so... I was telling him what kind of car I was looking for and the only thing he said " ok sweetie, what color car you want" " ok honey" "let's go test drive this pretty blue one" I seriously told him 3 times I don't care what color it is. I am interested in price and MPG and the miles and warranty on the car. Not the color After the 3 times of him asking me what color car I wanted, AND him repeatedly calling me honey.I seriously wanted to slap the scum bags. just the Way HE Talked TO Me like The Onky THing I knew About Cars Is WHat COlor I WAnted. LADY'S DON'T GO HERE ALONE! I won't be back read more

Why don't you have an American flag at your dealership visible from the freeway? I'm concerned.

If I could give zero I would....horrible service. My husband when and got an oil change. 2days later im back because the bottom cover was dragging. I checked and there was screws missing and loose ones. When I when back and explain they said it was probably an animal trying to get in . So I asked if they could fix it and if they could take me to my house while they fix it. He said it's gonna be no more than 30 min...it took 2 hrs and my kids were going crazy (kids under 5yr of age). I finally when to the front to see what was going on. It took 10 min for someone to help and at that time I see my car parked. The guy finally helped me and said he was gonna checked he comes back and said they just finish... yea right my car been finish for the past 10 min that I knew of..I wonder for how long more my car was parked. Annoying same goes for the Ontario Kia read more